2026年旅店服务英语测试题及详细解析

2026年旅店服务英语测试题及详细解析第一部分：词汇与语法（20题，每题1分，共20分）说明：以下每题均为单选题，请选择最恰当的选项。1.Thehoteloffersa______discountforrepeatguests.A.seasonalB.loyaltyC.temporaryD.promotional(答案：B)2.Ourconciergecan______youwithtourarrangements.A.assistB.disturbC.ignoreD.delay(答案：A)3.Thespais______forarelaxingexperienceafteryourbusyday.A.availableB.unavailableC.unavailableD.unavailable(答案：A)4.Pleaseensureall______areturnedoffbeforeleavingtheroom.A.lightsB.devicesC.furnitureD.decorations(答案：B)5.Therestaurantservesavarietyof______cuisine.A.internationalB.localC.fastD.home(答案：A)6.Ifaguesthasacomplaint,it’simportantto______theirconcerns.A.dismissB.addressC.ignoreD.delay(答案：B)7.Thehotel’sfitnesscenteris______from6AMto10PM.A.openB.closedC.accessibleD.unavailable(答案：A)8.Theminibaris______withsoftdrinks,snacks,andlocaldelicacies.A.stockedB.emptyC.fullD.unavailable(答案：A)9.Thestaffshouldalwaysmaintaina______attitudetowardguests.A.rudeB.friendlyC.impatientD.dismissive(答案：B)10.Thehotelis______tothecitycenter,makingitconvenientfortravelers.A.closeB.farC.distantD.remote(答案：A)11.Thegardenis______forgueststoenjoyacupofcoffee.A.reservedB.openC.closedD.unavailable(答案：B)12.Theconferenceroomcan______upto200participants.A.seatB.holdC.accommodateD.support(答案：C)13.Thehotelprovides______Wi-Fiforallguests.A.complimentaryB.paidC.limitedD.unavailable(答案：A)14.Pleasecheckiftheroom______hasbeenmade.A.bedB.bathroomC.wardrobeD.table(答案：B)15.Thehotel’spolicyisto______allguestfeedback.A.ignoreB.collectC.rejectD.dismiss(答案：B)16.Theelevatorsare______duringmaintenancefrom8PMto6AM.A.functionalB.outofserviceC.workingD.available(答案：B)17.Thehotel’sbrochurehighlightsits______amenities.A.basicB.luxuriousC.outdatedD.limited(答案：B)18.Thefrontdeskis______24/7forguestassistance.A.availableB.closedC.unavailableD.reserved(答案：A)19.Thehoteloffers______transportationtotheairport.A.freeB.paidC.optionalD.unavailable(答案：A)20.Theswimmingpoolis______fornon-guestswithavalidticket.A.restrictedB.openC.closedD.unavailable(答案：B)第二部分：阅读理解（10题，每题2分，共20分）说明：请根据以下短文内容回答问题。Passage:TheGrandHyattTokyoisaluxurioushotellocatedintheheartofShinjuku.Itoffers500rooms,a24-hourfrontdesk,freeWi-Fi,andanon-sitespa.Guestscanenjoyavarietyofdiningoptions,includingaMichelin-starredrestaurant,abuffet,andcasualcafes.Thehotelalsoprovidesconferencefacilitiesforbusinesstravelers.ItsproximitytomajorattractionsliketheTokyoMetropolitanGovernmentBuildingandShinjukuStationmakesitapopularchoicefortouristsandlocalsalike.1.WhereistheGrandHyattTokyolocated?A.TokyoB.ShinjukuC.ShibuyaD.Kyoto(答案：B)2.Howmanyroomsdoesthehotelhave?A.300B.500C.100D.200(答案：B)3.Whatamenitiesdoesthehoteloffer?A.FreeWi-FiandaspaB.PaidWi-FiandagymC.NoamenitiesD.Onlyhotelrooms(答案：A)4.Doesthehotelhaveconferencefacilities?A.YesB.NoC.SometimesD.OnlyforVIPs(答案：A)5.Whichattractionsarenearthehotel?A.TokyoMetropolitanGovernmentBuildingandShinjukuStationB.TokyoTowerandUenoParkC.TokyoDisneylandandTokyoSeaD.OdaibaandRoppongi(答案：A)6.Isthefrontdeskopen24/7?A.YesB.NoC.OnlyinthedaytimeD.Onlyatnight(答案：A)7.Howmanydiningoptionsdoesthehotelprovide?A.OneB.TwoC.ThreeD.Four(答案：C)8.Isthehotelpopularamongtourists?A.YesB.NoC.MaybeD.Notsure(答案：A)9.Whatisthehotel’smainsellingpoint?A.LuxuryamenitiesB.LowpricesC.CloselocationD.Oldbuildings(答案：A)10.Doesthehotelallownon-gueststousetheswimmingpool?A.YesB.NoC.OnlywithVIPstatusD.Onlyduringspecialevents(答案：A)第三部分：完形填空（10题，每题2分，共20分）说明：请根据上下文选择最合适的单词填空。ThehotelIworkatisknownforits______(1)service.Everymorning,thestaffensuresthatthe______(2)arefreshandtheroomsareclean.Whenguestscheckin,thefrontdesk______(3)theirneeds,suchasroompreferencesorspecialrequests.Theconciergeisalways______(4)toassistwithtourbookingsortransportationarrangements.Intheevening,therestaurantoffersa______(5)menuwithlocalandinternationaldishes.Thegymis______(6)forgueststoworkoutafteralongday.Ifaguesthasacomplaint,themanagerwill______(7)theirissueandfindasolution.Thehotel’spolicyisto______(8)allfeedbacktoimproveservices.Forguestswhowanttorelax,thespais______(9)withvarioustreatments.Thehotelalsoprovides______(10)Wi-Fiforallgueststostayconnected.1.A.excellent2.A.towels3.A.addresses4.A.available5.A.diverse6.A.accessible7.A.address8.A.collect9.A.equipped10.A.complimentary(答案：1.excellent,2.towels,3.addresses,4.available,5.diverse,6.accessible,7.address,8.collect,9.equipped,10.complimentary)第四部分：情景对话（5题，每题4分，共20分）说明：请根据情景选择最合适的回答。Scenario1:Guest:"Excuseme,IneedtosendapackagetoOsaka."A."Sure,thepostofficeisnextdoor."B."I'msorry,wedon’tofferpackageservices."C."Certainly!Wouldyoulikeassistance?"D."Youcangototheairportforthat."(答案：C)Scenario2:Guest:"Ihaveareservation,butIarrivedlate.CanIcheckinnow?"A."No,check-inisonlyat3PM."B."Yes,ofcourse.Pleasefollowmetoyourroom."C."Sorry,wecan’taccommodatelatecheck-ins."D."You’llhavetowaituntiltomorrow."(答案：B)Scenario3:Guest:"Isthereagyminthehotel?"A."Yes,it’sopen24/7.Wouldyoulikeapass?"B."No,there’snogymhere."C."There’sasmallgymonthethirdfloor."D."OnlyVIPguestscanusethegym."(答案：A)Scenario4:Guest:"I’dliketobookatablefortwotonight."A."Sure,isitfordinnerorbreakfast?"B."Sorry,we’refullybooked."C."Certainly!Whattimewouldyouliketodine?"D."Youcanfindatableoutside."(答案：C)Scenario5:Guest:"Ileftmywalletintheroom.Canyouhelpme?"A."I’msorry,butIcan’tenteryourroom."B."Ofcourse!Pleasefollowmetothefrontdesk."C."Youcanfinditinthelostandfound."D."Sorry,we’renotresponsibleforlostitems."(答案：B)第五部分：书面表达（1题，10分）说明：请根据以下要求写一段50-80字的短文。Prompt:Describethehotel’sbreakfastbuffetandexplainwhyit’spopularamongguests.(SampleAnswer):Ourhotel’sbreakfastbuffetisincrediblypopularamongguests.Itoffersawidevarietyofoptions,includingfreshfruits,yogurt,hotdisheslikescrambledeggsandbacon,andinternationalcuisine.Thebuffetisrefresheddaily,ensuringguestsalwayshavesomethingnewtoenjoy.Thefriendlystaffalsoassistwithrecommendations,makingitafavoritespotforbothlocalsandtourists.答案与解析第一部分：词汇与语法1.B(loyaltydiscountreferstorewardsforrepeatguests)2.A(assistmeanstohelp)3.A(availablemeansaccessible)4.B(devicesreferstoelectronicslikephonesandTVs)5.A(internationalcuisineincludesdiversedishes)6.B(addressmeanstodealwith)7.A(openmeansaccessible)8.A(stockedmeanssupplied)9.B(friendlyattitudeisexpectedinhospitality)10.A(closemeansnear)11.B(openmeansaccessible)12.C(accommodatemeanstohold)13.A(complimentarymeansfree)14.B(bathroomischeckedaftercleaning)15.B(collectmeanstogather)16.B(outofservicemeansnotworking)17.B(luxuriousmeanshigh-quality)18.A(availablemeansaccessible)19.A(freetransportationisacommonhotelservice)20.B(openmeansaccessibletonon-guests)第二部分：阅读理解1.B(Shinjukuismentionedasthelocation)2.B(500roomsarestated)3.A(freeWi-Fiandspaarelisted)4.A(conferencefacilitiesarementioned)5.A(TokyoMetropolitanGovernmentBuildingandShinjukuStationarenearby)