某著名企业知识管理全面方案培训CollaborationandKMforprojects

CollaborationandKnowledgeManagementforProjects

Dr.BirteSchmitzAgendaIntroductionExample:SwissLifeSystemstosupportKMforprojects©2002BearingPoint,Inc.WhyareKMandCollaborationimportanttopicsforprojects?AhugeamountofnewknowledgeiscreatedinprojectsAfterhavingfinishedtheprojecttheknowledgegeneratedintheprojectisnotavailabletotheorganisationProjectsarearelativelyplexformoforganisation:Projectmembersefromdifferentdepartmentsordonotbelongtotheorganisationatalldistributed,virtualteamsDevelopmentofsolutionsunderhightimepressure©2002BearingPoint,Inc.ChallengesandrisksforprojectsKnowledgeManagementDocumentsaredifficulttofindandarenotavailableforallprojectmembersUnstructuredinformationdistributionleadstoInformationOverload,therequiredinformationisnotavailableCollaborationin„virtualteams“istime-consumingornotpossibleatallmunicationchannelsarenottransparentandnotstandardizedTheprojectorganisationandtherelatedrolesandresponsibilitiesareunclear...ProjectManagementIntroducingunrealisticprojectschedulesEarlyidentificationofprojectissues,dependenciesandrisksLackofmetricsforidentifiedandmeasurableresults...ChangeManagementNothavingsolidbusinessandexecutivesponsorshipSlowedprogressduetoculturalresistancetochange...©2002BearingPoint,Inc.ThesupportofCollaborationandKMforprojectsStrategyandContentIncludeKMobjectivesinprojectaimsforeachprojectphaseStructuredandconsistentprojectdocumentationIT

SupportbyadequateIT-Systems(takingintoconsiderationtheexistingIT-infrastructure)Organisation

IntroduceknowledgerolesandresponsibilitiesIntegrationofknowledgeprocessesintothedailyprojectworkCultureandmotivationOpenmunicationReadinesstocollaborate©2002BearingPoint,Inc.Example:SwissLife

SwissLifeThepanywasfoundedin1857inZürich.TodayitistheoldestprivatelifeinsurancepanyinSwitzerland.Employees:about3.000inSwitzerland;intotal12.000imIn-undAuslandPositoninthemarket:No.1inSwitzerlandundoneoftheleadinginsurancepaniesinEuropeProductandserviceofferings:innovativelifeinsuranceproductsandservicesforallthepersonalinjuryinsurancesTurnover:22,4billionSwissfranc(2001)

©2002BearingPoint,Inc.TheFastCloseprojectObjectivesOptimisingtheannualaccountingAnnualstatementavailableonemonthafterclosingthefinancialyearIntroductionofquarterlyreportsInternationalgroup-wideprojectMorethan160paniesinvolvedDurationoftheproject>2yearsplexandtopicsAmbitioustimeframe©2002BearingPoint,Inc.ProjectrequirementsTheprojectmanagement,allprojectmembersandstakeholdersmustbeprovidedwithadequateprojectinformationontimeCollaborationandmunicationinvirtualteamsmustbeenabledNewprojectknowledgemustbedocumented,structuredandmadeavailabletoallprojectmembersKnowledgesharingwithexpertsmustbesupported©2002BearingPoint,Inc.Web-basedKnowledgePlatformbasedonthesystemLivelink©2002BearingPoint,Inc.TheProjectCockpitprovidesthemostimportantinformationataglance©2002BearingPoint,Inc.TheCCprovidesaccesstoQ&A©2002BearingPoint,Inc.Filteringfacilitatestheselectionofspecifictopics©2002BearingPoint,Inc.AdministrationandMaintenanceoftheKnowledgePlatformKnowledgePlatformManagerKnowledgePlatformAdministratorLocalITServiceLivelinkAdministratorProjectOverviewKnowledgeBase/petenceCenterSteeringmitteeProjectManagementCoreTeamSupport&p.CenterChangeManagementReportingUnitsProjectWorkspaceNews

FAQWhoisWhoProjectInfosProjectResultsOurTeams

EventsLinks

ContentMapUsers/AuthorsoftheKnowledgePlatformAllFastCloseTeamMembersContentManagerAccountingActuaryITGeneralQuestions&AnswersCentralITService©2002BearingPoint,Inc.BenefitsoftheKnowledgePlatformTimeBettermanagementandcontrollingoftheproject,shorterreactiontimestoproblemsChangescanbetakenintoaccountassoonastheyhappenFastinclusionofotherpartsofthegroupbyprovidingtherelevantinformationandofferingofknowledgetransferQualityTransparencyofprojectinformationandsupportofprocessesbyworkflowsleadstobetterresultsImprovedmunicationandcollaborationleadstohighermotivationoftheteamsMoneyMakingexistingknowledgeavailableleadstoproject-widesynergies©2002BearingPoint,Inc.SystemstosupportKMforprojects

IT-SystemstosupportcollaborationandknowledgemanagementMinimalrequirements:SupportofcollaborationCentralrepositoryofrelevantdocumentsSearchfunctionality(documents/people)IntegrationofataxonomyIntegrationofaplanningsoftwareIntegrationintopany-wideKMshouldbepossible©2002BearingPoint,Inc.parisonLivelink-Project2002ServerInteractive

CollaborationhighmiddlelowhighmiddlelowStructuredprojectprocedure©2002BearingPoint,Inc.ScreenshotsLivelink©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.©2002BearingPoint,Inc.AssessmentofLivelink+pletedocument-/knowledgemanagementsystem+ fastaccesstoalltherelevantprojectinformationindependentoftimeandlocation+ transparencyofavailableknowledgeanddocuments+ useofauthorizationsystem+ Navigationviaataxonomy+ integrationofcollaborationfunctionalities+prehensibleuser-friendlyGUILimitedroleconceptHighcostsforlicencesNavigationpossibilitiesnoteasilyadaptabletoindividualpreferencesWorkflowponentisn