2025年高职酒店英语（酒店应用）试题及答案

2025年高职酒店英语（酒店应用）试题及答案

（考试时间：90分钟满分100分）班级______姓名______第I卷（选择题，共40分）答题要求：本卷共20小题，每小题2分。在每小题给出的四个选项中，只有一项是符合题目要求的。请将正确答案的序号填在题后的括号内。1.WhichofthefollowingisthemostsuitableresponsewhenaguestasksabouttheWi-Fipasswordinthehotel?A.“Sorry,Idon'tknow.”B.“It'snotavailable.”C.“Youcanfinditonthenoticeboardinyourroom.”D.“Wedon'tprovideWi-Fi.”2.Whengreetingaforeignguestatthehotelentrance,youshouldsay:A.“Hello!WhatcanIdoforyou?”B.“Welcometoourhotel!Howareyoutoday?”C.“Goodmorning/afternoon/evening.Check-in?”D.“Hi!Areyouhereforastay?”3.Ifaguestwantstochangetheroombecauseofnoisefromthenextroom,youshouldfirst:A.ApologizeandofferafreeupgradeB.CheckifthereareotheravailableroomsC.RefusepolitelyasallroomsareoccupiedD.Asktheguesttobearitforonenight4.Whichphraseisappropriatewhenintroducingthehotelrestaurant'sopeninghours?A.“Therestaurantopensat7:00andclosesat22:00.”B.“Therestaurantisopenfrom7inthemorninguntil10atnight.”C.“Therestaurantservesfoodfrom7a.m.to10p.m.”D.“Thediningtimeinourrestaurantisfrom7:00to22:00.”5.Whenaguestcomplainsabouttheslowserviceintherestaurant,youshould:A.BlamethestaffinthekitchenB.PromisetoimprovethesituationimmediatelyC.IgnorethecomplaintD.Saythatit'sabusytime6.Ifaguestasksaboutthelaundryservice,youcansay:A.“Youcanjustleavetheclothesintheroom,andwe'llpickthemup.”B.“Thereisalaundryserviceavailableonthesecondfloor.”C.“Wedon'tofferlaundryservicehere.”D.“Youneedtowashyourclothesbyyourself.”7.Whenansweringaphonecallfromaguestinquiringaboutthehotelfacilities,youshould:A.BeimpatientandrushtoendthecallB.ProvidedetailedandaccurateinformationC.JustgiveageneralanswerD.Transferthecalltothefrontdesk8.Whichofthefollowingiscorrectwhenguidingaguesttotheelevator?A.“Thisway,please.Theelevatorisoverthere.”B.“Goaheadandfindtheelevatoryourself.”C.“Theelevatorisontheleftsideofthelobby.”D.“Youcantaketheelevatornearthestairs.”9.Ifaguestwantstobookashuttleservicetotheairport,youshould:A.AskfortheflightdetailsandthenarrangeitB.SaythatthereisnosuchserviceC.RefertheguesttoataxicompanyD.Promisetoarrangeitwithoutaskingfordetails10.Whenaguestcomplimentsthehotel'sdecoration,youshouldrespondwith:A.“Thankyou.Wedesigneditourselves.”B.“Gladyoulikeit.Ittookalotofeffort.”C.“Yes,it'sverybeautiful,isn'tit?”D.“Thanksfornoticing.Wehopeyouenjoyyourstay.”11.Whichstatementisproperwheninformingaguestaboutthehotel'sno-smokingpolicy?A.“Youcan'tsmokeanywhereinthehotel.”B.“Thereisano-smokingareainthehotel.Pleaseabidebytherule.”C.“Smokingisprohibitedintheroomsonly.”D.“Ifyouwanttosmoke,youneedtogooutsidethehotel.”12.Whenaguestasksaboutthenearesttouristattraction,youshould:A.ProvideadetailedmapanddirectionsB.JustnametheattractionwithoutanydetailsC.Saythatyoudon'tknowD.Recommendsomeotherattractionsinstead13.Ifaguestrequestsanearlycheck-in,youshould:A.Refusefirmlyasit'sagainsttherulesB.ChecktheroomavailabilityandtrytoaccommodateifpossibleC.Chargeanextrafeeforearlycheck-inD.Asktheguesttowaituntiltheregularcheck-intime14.Whichexpressioniscorrectwhenofferingtohelpaguestwiththeirluggage?A.“Letmehelpyouwithyourbags.”B.“CanItakeyourluggage?Itlooksheavy.”C.“Doyouneedhelpwithyourluggage?I'mavailable.”D.“Yourluggageseemsabitmuch.Needassistance?”15.Whenaguestasksaboutthehotel'sfitnesscenterhours,youcansay:A.“Thefitnesscenterisopenfrom6:00a.m.to10:00p.m.”B.“Youcanusethefitnesscenterbetween6inthemorningand10atnight.”C.“Thefitnesscenteroperatesfrom6:00a.m.until10:00p.m.”D.“It'sopenforfitnessfrom6a.m.to10p.m.”16.Ifaguestforgetstheirroomkey,youshould:A.AskforidentificationandthenissueanewkeyB.ScoldtheguestforbeingcarelessC.LettheguestentertheroomwithoutakeyD.Saythattheyhavetofindthekeythemselves17.Whichofthefollowingissuitablewhengreetingagroupofguests?A.“Welcome,everyone!Haveagreatstay.”B.“Hello,allofyou.WhatcanIdo?”C.“Gooddaytoyouall.Areyouhereforagroupbooking?”D.“Welcome!Howmanyroomsdoyouneed?”18.Whenaguestasksaboutthelocalcurrencyexchangeserviceinthehotel,youshould:A.SaythatthereisnosuchserviceinthehotelB.ProvideinformationabouttheexchangerateandlocationC.RefertheguesttoabankoutsideD.Offertoexchangemoneyatahighrate19.Ifaguestcomplainsaboutthedirtysheetsintheroom,youshould:A.ArguewiththeguestaboutthequalityofthesheetsB.ImmediatelychangethesheetsandapologizeC.Promisetochecklaterbutdon'tdoanythingimmediatelyD.Blamethelaundrystaff20.Whichstatementiscorrectwhenintroducingthehotel'sroomservicemenu?A.“Hereistheroomservicemenu.Youcanorderwhateveryoulike.”B.“Thisistheroomservicemenu.Pleasechooseyourfood.”C.“Theroomservicemenuisavailable.Havealookandletmeknowifyouneedanything.”D.“Taketheroomservicemenu.Orderyourmealandwe'llbringittoyourroom.”第II卷（非选择题，共60分）二、填空题（共10分）答题要求：根据句子意思，在空白处填入合适的单词或短语。每空1分。1.Thehoteloffersavarietyof____________(娱乐活动)forguests,suchasswimmingandplayingtennis.2.Whenguestscheckout,theyneedto____________(结清账目)atthefrontdesk.3.Thehotelstaffshouldalwaysbe____________(有礼貌的)andhelpfultoguests.4.Weprovideafree____________(早餐)forallguestsstayinginthehotel.5.Ifyouneedanyspecial____________(服务),pleaseinformthefrontdeskinadvance.6.Thehotel's____________(设施)includeafitnesscenter,arestaurant,andaswimmingpool.7.Guestscanmakea____________(预订)forthehotelroomsonlineorbyphone.8.Thehotelislocatedinthe____________(中心的)areaofthecity,nearmanyattractions.9.Whenaguestarrives,thereceptionistshould____________(登记)themquicklyandefficiently.10.Thehotel's____________(政策)regardingpetsneedstobeclearlystatedtoguests.三、翻译题（共15分）答题要求：将下列句子或短语翻译成英语。每题3分。1.欢迎光临我们酒店。2.请问您需要什么帮助？3.酒店提供免费的无线网络。4.早餐供应时间是早上7点到10点。5.请您在下午2点前退房。四、阅读理解（共20分）答题要求：阅读以下材料，然后回答问题。每题4分。Inahotel,guestsexpectacomfortableandpleasantstay.Thefront-deskstaffplayacrucialroleinensuringthis.Whenaguestapproachesthefrontdesk,awarmwelcomeandefficientserviceareessential.Forexample,ifaguesthasareservation,thestaffshouldquicklyconfirmthedetailsandchecktheminsmoothly.Ifthereareanyissues,likearoomnotbeingavailableasexpected,thestaffneedtohandlethesituationprofessionally.Theymightofferalternativeaccommodationorsolutionstomakeupfortheinconvenience.Thehousekeepingdepartmentisalsovital.Cleanandwell-maintainedroomsareatoppriority.Freshsheets,cleanbathrooms,andtidyfloorscreateagoodimpressiononguests.Anyrequestsfromguestsregardingroomservice,suchasextratowelsorachangeofbedding,shouldbepromptlyattendedto.Thehotelrestaurantshouldofferadiversemenuwithhigh-qualityfood.Thewaitingstaffneedtobeattentiveandprovidegoodservice.Theyshouldtakeordersaccuratelyandensurethatthefoodisservedinatimelymanner.1.Whatisthekeyroleofthefront-deskstaff?2.Whatshouldthehousekeepingdepartmentfocuson?3.Whataretherequirementsforthehotelrestaurantanditsstaff?4.Howshouldthefront-deskstaffhandlethesituationwhenaroomisnotavailableasreserved?5.Whyarecleanroomsimportantforguests?五、情景对话（共15分）答题要求：根据所给情景，完成对话。每空3分。Guest:Hello,I'mcheckingin.Imadeareservationlastweek.Receptionist:Goodevening,sir.PleasewaitamomentwhileI____________(查看预订信息).Ah,yes,Mr.Smith.You'vereservedasingleroomforthreenights.Guest:That'sright.Receptionist:Here'syourkey.Yourroomnumberis305.It'sonthethirdfloor.Theelevatorisoverthere.____________(需要我帮您拿行李吗)?Guest:No,thanks.Icanmanageitmyself.Guest:Bytheway,istherearestaurantinthehotel?Receptionist:Yes,thereis.____________(餐厅在二楼).Itservesbreakfast,lunch,anddinner.Guest:WhataboutWi-Fi?Isitavailableintheroom?Receptionist:Ofcourse.____________(您可以在房间里免费使用无线网络).Thepasswordisonthecardinyourroom.Guest:Thankyou.Receptionist:Ifyouneedanythingelse,justcallthefrontdesk.____________(祝您入住愉快).答案：1.C2.B3.B4.A5.B6.B7.B8.A9.A10.D11.B12.A13