2025年高职酒店英语（酒店英语）试题及答案

2025年高职酒店英语（酒店英语）试题及答案

（考试时间：90分钟满分100分）班级______姓名______第I卷（选择题共40分）请从每题所给的A、B、C、D四个选项中，选出最佳选项。（总共20题，每题2分，在每题给出的四个选项中，只有一项是符合题目要求的）1.Whenaguestchecksin,thereceptionistshouldfirstgreettheguestwitha________.A.smileB.nodC.handshakeD.bow2.Whichofthefollowingisthemostappropriatewaytoaskaboutaguest'sspecialneeds?A.Doyouhaveanyspecialneeds?B.Whatdoyouneed?C.Isthereanythingyourequirespecifically?D.Youneedsomethingspecial?3.IfaguestasksabouttheWi-Fipassword,thereceptionistshould________.A.justtellthepassworddirectlyB.asktheguesttowaitamomentandthencheckthesystemC.saytheydon'tknowD.asktheguesttofinditontheirown4.Whenescortingaguesttotheirroom,theportershould________.A.walkinfrontoftheguestB.walkbehindtheguestC.walksidebysidewiththeguestD.lettheguestwalkfirst5.Thephrase"checkout"inhotelEnglishmeans________.A.登记入住B.退房C.查看D.检查6.Whichofthefollowingisaproperresponsewhenaguestcomplimentsthehotelservice?A.Thankyou.It'sourpleasure.B.That'snormal.C.You'rewelcome.D.It'snotabigdeal.7.Ifaguestwantstoorderroomserviceforbreakfast,thereceptionistcansay________.A.Justwaitaminute.B.Sure,whatwouldyouliketoorder?C.I'mbusynow.D.Youcangototherestaurant.8.Whenansweringthephoneinthehotel,theoperatorshouldsay________.A.Hello.B.Whatdoyouwant?C.Goodmorning/afternoon/evening.Thisis[hotelname].HowmayIassistyou?D.Whoareyou?9.Theword"suite"inhoteltermsrefersto________.A.标准间B.套房C.单人间D.双人间10.Ifaguestcomplainsaboutthenoiseinthenextroom,thehotelstaffshould________.A.ignorethecomplaintB.apologizeandtakeimmediatemeasurestosolvetheproblemC.telltheguesttodealwithitthemselvesD.sayit'snotthehotel'sresponsibility11.Whenaguestrequestsanextrapillow,thestaffshould________.A.refusepolitelyB.bringittotheguestassoonaspossibleC.saytheywillconsideritD.asktheguesttocometothefrontdesk12.Whichofthefollowingisacorrectwaytoofferhelptoaguestwhoseemslostinthehotel?A.What'swrongwithyou?B.CanIhelpyou?Youseemabitlost.C.Whyareyouhere?D.Youdon'tknowwheretogo?13.Theexpression"inpeakseason"means________.A.在淡季B.在平季C.在旺季D.在任何季节14.Ifaguestasksaboutthenearesttouristattraction,thereceptionistshould________.A.giveadetailedintroductionandpossibledirectionsB.justsaytheydon'tknowC.recommendanotherplaceD.telltheguesttosearchonline15.Whenmakingareservationforaguest,thereceptionistshouldconfirm________.A.theguest'sname,arrivalanddeparturedates,androomtypeB.onlytheguest'snameC.onlythearrivaldateD.nothinginparticular16.Whichofthefollowingisaproperwaytorespondtoaguestwhoisinahurry?A.Pleasewaitpatiently.B.I'msorryfortheinconvenience.We'lltryourbesttospeedup.C.Itcan'tbehelped.D.Youshouldhavecomeearlier.17.Theword"amenity"inhotelcontextusuallyrefersto________.A.便利设施B.餐厅C.健身房D.会议室18.Ifaguestreportsaproblemwiththeairconditionerintheroom,themaintenancestaffshould________.A.arriveassoonaspossibletocheckandrepairB.saytheywillcomelaterC.asktheguesttofixitthemselvesD.telltheguestthere'snothingwrong19.Whengreetingagroupofguests,thestaffshould________.A.ignoresomeguestsB.greeteachguestwithasmileandappropriatewordsC.justwaveD.sayhellotoonlytheleader20.Whichofthefollowingiscorrectwhenaguestasksaboutthelaundryservicehours?A.Wehavelaundryservice24hoursaday.B.Youcan'tdolaundrynow.C.Itdepends.D.Onlyinthemorning.第II卷（非选择题共60分）21.Fillintheblankswiththeappropriatewordsorphrases.(10points)-Whenaguestarrivesatthehotel,thereceptionistshouldfirstwelcometheguestandthenaskforthe________(reservationdetails).-Thehotelprovidesvarious________(services)suchasroomservice,laundryservice,andairportshuttleservice.-Ifaguesthasanyquestionsorproblems,thestaffshouldalwaysoffer________(help)immediately.-The________(frontdesk)isresponsibleforcheckingguestsinandout,answeringinquiries,andhandlingcomplaints.-Agoodhotelshouldensurethe________(comfort)ofitsguests,includingcleanrooms,goodfacilities,andfriendlyservice.22.TranslatethefollowingsentencesintoEnglish.(10points)-我们酒店提供免费的早餐。-请您在下午两点前退房。-您需要我帮您把行李拿到房间吗？-酒店的健身房每天早上8点到晚上10点开放。-如有任何疑问，请随时联系我们。23.Readthefollowingdialogueandanswerthequestions.(15points)Guest:Hello,I'mcheckingin.Imadeareservationlastweek.Receptionist:Goodevening,sir.CanIhaveyourname,please?Guest:JohnSmith.Receptionist:Thankyou.Letmecheckthesystem.Yes,Mr.JohnSmith,youreservedadoubleroomforthreenightsstartingfromtoday.Isthatcorrect?Guest:Yes,that'sright.Receptionist:Here'syourkey.Yourroomnumberis305.Aporterwilltakeyourluggagetoyourroom.Guest:Thankyou.Bytheway,istherearestaurantinthehotel?Receptionist:Yes,thereis.Itservesbreakfast,lunch,anddinner.Thebreakfastbuffetisavailablefrom7:00amto10:00am.Guest:Great.AndwherecanIgetsomeinformationaboutlocalattractions?Receptionist:Youcangetbrochuresfromtheconciergedeskoverthere.Theyhavealotofusefulinformation.-WhatkindofroomdidMr.Smithreserve?-HowlongwillMr.Smithstayinthehotel?-Whenisthebreakfastbuffetavailable?-WherecanMr.Smithgetinformationaboutlocalattractions?24.Readthefollowingpassageandanswerthequestions.(15points)Inahotel,providingexcellentcustomerserviceisofutmostimportance.Guestsexpectacleanandcomfortableroom,friendlyandhelpfulstaff,andavarietyofamenities.Thefrontdeskstaffplaysacrucialroleinmakingagoodfirstimpression.Theyshouldbeabletocheckguestsinandoutefficiently,answeranyquestions,andhandlecomplaintspromptly.Housekeepingstaffneedtoensurethatroomsarespotlessandwell-maintained.Roomserviceshouldofferadeliciousmenuandtimelydelivery.Allhotelstaffshouldbetrainedtocommunicateeffectivelywithguests,understandtheirneeds,andgotheextramiletosatisfythem.-Whyisprovidingexcellentcustomerserviceimportantinahotel?-Whatdoesthefrontdeskstaffneedtodo?-Whatshouldhousekeepingstaffensure?-Howcanhotelstaffsatisfyguests?25.Writeashortpassageabouthowtowelcomeaguestatthehotelfrontdesk.(10points)Whenaguestarrivesatthehotelfrontdesk,thestaffshouldgreettheguestwithawarmsmileandafriendlywelcome.First,thereceptionistshouldsaysomethinglike"Goodmorning/afternoon/evening,welcometoourhotel."Then,askfortheguest'sreservationdetailsinapoliteandprofessionalmanner.Iftheguesthasareservation,quicklycheckthesystemtoconfirmtheinformationandhandoverthekeytotheguest.Provideanynecessaryinstructions,suchasthelocationoftheroomandavailablehotelfacilities.Iftheguestdoesn'thaveareservation,trytofindasuitableroomaccordingtotheguest'sneedsandavailability,whilestillmaintainingapositiveandhelpfulattitude.Maketheguestfeelwelcomeandcomfortablefromthemomenttheyarriveatthehotel.答案：1.A2.C3.B4.B5.B6.A7.B