雨课堂学堂在线学堂云Performance Management in Businesses(江西财经大学)单元测试考核答案

第1题The________purposeofPMsystemsistofurnishvalidandusefulinformationformakingemploymentdecisions,includingsalaryadjustments,promotions,andterminations.AstrategicBinformationCadministrativeDdevelopmental第2题_________isacontinuousprocessofidentifying,measuring,anddevelopingtheperformanceofindividualsandteamsandaligningperformancewiththestrategicgoalsoftheorganization.AStrategicplanningBPerformancemanagementCRewardsystemDPerformanceappraisal第3题Payaddedtobasepayandthatdependsuponanemployee’sperformanceiscalled:AAnallowanceBContingentpayCRelationalreturnDAbenefit第4题Paythatfocusesonpositionanddutiesperformedratherthanonaspecificindividual’scontributioniscalled:ABasepayBPayraisesCSalaryDRelationalreturns第5题Apurposeofaperformancemanagementsystemis:ATogetridofpoorlyperformingemployeesBToincreaseprofitsCTogivetheHRdepartmentsomethingtodoDToprovidedocumentation第6题Differententerprisesmayadoptdifferentperformancemanagementsystemsdueto:AmanufacturingorservicesprocessesBphasesofdevelopmentCstrategiesDcultures正确答案：ABCD第7题Dangersofapoorlyimplementedperformancemanagementsystemincludewhichofthefollowing:AIncreaseemployeemotivationBLawsuitsCBiasedperformanceratingsDDecreasedemployeemotivation正确答案：BCD第8题Whichofthefollowingarepossiblebenefitsofaperformancemanagementsystem?AProtectionfromlawsuitsBTaxesarereducedCEmployeesbecomemorecompetentDThedefinitionsofjobandcriteriaareclarified正确答案：ACD第9题ThestrategicpurposeofPMsystemsinvolvesconstructingthestrategicvisionfortheorganization.第10题Aperformancemanagementsystemisthesystematicdescriptionofanemployee’sstrengthsandweaknesses.第1题Thetwomainstepstotheprerequisitesphaseofperformancemanagementare:Aunderstandingtheorganization’smissionandconductingjobanalysisBdevelopingtheorganization’smissionandconductingjobanalysisCconductingjobanalysisandwritingadevelopmentplanDunderstandingtheorganization’smissionandwritingadevelopmentplan第2题Performanceexecutionislinkedto_______and_______.Aprerequisites;performanceplanningBperformanceplanning;performancereviewCperformanceplanning;performanceassessmentDperformanceassessment;performancereview第3题Performancerenewalandrecontractingissimilartothe______phaseoftheperformancemanagementprocess.AperformanceplanningBprerequisitesCperformanceevaluationDperformanceassessment第4题Intheperformanceplanningstage,theterm“results”referstowhat?ACustomerreactionsBRatingsthatresultfromperformanceCCustomercomplaintsresultingfromperformanceDOutcomesanemployeemustproduce第5题“KSA”inthetextreferstowhat?AKnowledgesetassignmentBKnowledge,skills,andabilitiesCKnowledge,seriousproblems,abilitytoconformDKnowledgeofsituationandaction第6题Atthebeginningofeachperformancecycle,thesupervisorandemployeemeettodiscussandagreeupon:ATheemployee’ssalaryBResultsCbehaviorDadevelopmentplan正确答案：BCD第7题Thepoorimplementationoftheperformanceplanningphasewillresultinthepoorimplementationofthe:AperformanceexecutionphaseBperformanceassessmentphaseCperformancereviewphaseDperformancerenewalandrecontractingphase正确答案：ABC第8题Whatarethesubjectivefactorsleadingtopoorperformanceappraisal?AUnclearassessmentpurposesBLackofcriteriaCResistancetoperformanceappraisalDDeviationcausedbytheevaluators正确答案：ACD第9题Aftertheperformancerenewalandrecontractingphase,theperformancemanagementprocessiscomplete.第10题Employeesandsupervisorsshouldbothevaluateemployeeperformanceduringtheperformanceassessmentphase.Exercise第1题PMsysteminformationisnecessaryfortheimplementationofwhichofthefollowingHRfunction(s)?AWorkforceplanningBTrainingCRecruitmentandSelectionDAlloftheabove第2题Astrength-basedapproachtoperformancemanagementrequiresanappreciativeclimateinwhichmanagers:AIdentifyemployees’weaknessesBProvidepositivefeedbackonwhatemployeesaredoingCDiscussfuturedevelopmentgoalsDWorkoutwaystoovercomeemployees’weaknesses第3题Whichofthefollowingisthecharacteristicofperformancemanagementtomorrow?AManagersandemployeesavoidingfeedbackBOftenlinkedwithpaydecisionsCDevelopmentbeingpartofthedailyworkDReviewoftenoccursannually第4题Whichofthefollowingistopracticeproceduralfairness:AMinimizeratingerrorsandbiasesBChecktheemployee’sperformanceratinginthepreviousyearCAllowemployeestochallengetheperformanceappraisalDEnsurethefairnessofpayandrewardsreceived第5题Theinclusivenessofagoodperformancemanagementsystemmeansto:AAlloweachemployeetobetheratersBGranteachemployeeanequalopportunitytojoininCDistinguishgoodfrombadperformersDLeadeachemployeetobehaveethically第6题AkeychallengeforHRishowtomanageperformancefordifferentcontext.Herecontextrefersto:AOrganizationalcultureBRegionalcultureCNationalcultureDIndividualpersonality正确答案：ABC第7题WhydocompanieslikeAdobeandKellyServicestransitfromtraditionalperformanceappraisalstocontinuousperformancemanagement?AThenecessityofpunishingemployeestimelyBThereturnofpeopledevelopmentCTheneedforagilityDThecentralityofteamwork正确答案：BCD第8题Whichofthefollowingdescribe(s)interpersonalfairnessofaperformancemanagementsystem:AProvidefeedbackinanatmosphereofrespectandcourtesyBAllowemployeestochallengetheevaluation.CMinimizeratingerrorsandbiases.DGivetimelyandcompletefeedback.正确答案：ABD第9题Thefocusofoperationalperformancemanagementistheachievementofdepartmentalorgroupobjectives.第10题DistributivejusticeiswhetherthereceivedoutcomewasconsistentwithwhattheemployeeexpectsExercise第1题PerformancePrismisathreedimensionalmodelandhasfivefacets.Thesefivefacetsare:Afinancial,customer,internalprocess,learningandgrowth,employeesatisfactionBstakeholdersatisfaction,stakeholdercontribution,strategies,processes,capabilitiesCstakeholdersatisfaction,stakeholdercontribution,strategies,processes,learningandgrowthDstakeholdersatisfaction,employeesatisfaction,strategies,processes,capabilities第2题Whenexecutinganewstrategy,acompanyneedsto________inordertogainworkforcecommitment.AbuildinaprocessforemployeestohaveavoiceBestablishameritpaysystemCcreateatrainingprogramDmakedevelopmentplans第3题Whichofthefollowingisanaimservedbyastrategicperformancemeasurementsystem?ADevelopperformanceindicatorsBPursuenonfinancialgoalsCEstablishcompetitivestrategyDClarifyandtranslatevisionandstrategy第4题SkandiaNavigatorexcelsin:AmeasuringintangiblecapitalBintegratebusinessunits’activitiesCbalancingthestrategicgoalsoffinancialandnonfinancialaspectsDconsidersthecontributionandsatisfactionofthestakeholders第5题Whichofthefollowingisregardedashorizontalalignment?AAligningindividualperformancegoalsBCascadingstrategicobjectivestodepartmentlevelCCoordinationacrossfunctionsorunitsDAlloftheabove第6题Whoarethestakeholdersofacompany?ArivalcompaniesBcustomersCsuppliersDinvestors正确答案：BCD第7题Distributedleadersinclude:AEmployeeinkeypositionsBMiddlemanagerswhoruncriticalbusinessesandfunctionsCFrontlinemanagerswhorunimportantgroupsorteamsDTechnicalanddomainexpertswhooccupykeyspotsintheformalnetworks正确答案：BCD第8题Whichofthefollowingprobablyleadtopoorstrategyexecution?AAbreakdownintheprocessestolinkstrategytoactionateverylevelintheorganizationBStrategicplanninglacksagilityCLackofcommitmentacrossfunctionandbusinessunitsDToomuchtop-driven正确答案：ABCD第9题Commitmentacrossfunctionandbusinessunitsiskeytothesuccessofstrategy第10题Distributedleaders-drivenalignmentreferstoalignmentofobjectivesfromorganizationalleveltoemployees.Exercise第1题TheBalancedScorecardprocesscapturesacauseandeffectrelationshipbasedonhavingallpartslinkedtogether.Strategicareaslinkdowntogoals,strategicgoalslinkdowntostrategicobjectives,andstrategicobjectivesarelinkedto:AMissionBGoalsCBudgetsDMeasurements第2题Balancedscorecardsconsistoffourinter-relatedperspectives.Whichperspectiveorlayerwillbethemaindriverorenablerforoutcomeswithinthefinancialperspective?ACustomerBInternalProcessCLearning&GrowthDmakedevelopmentplans第3题AgoodvisionstatementisallofthefollowingEXCEPT:ABriefBDetailedCInspiringDBoundbytimeline第4题Themissionstatementsummarizes:Atheorganization'sfutureimageBtheorganization’svaluesCtheorganization’smostimportantreasonforexistingDtheorganization’sneeds第5题Usuallyabalancedscorecardismadeupoffiveparts:Amission,values,vision,strategy,goalsBstrategicobjectives,performancemeasures,targets,initiatives,andbudgetCfinancialperspective,customerperspective,internalprocessperspective,learningandgrowthperspective,staffsatisfactionperspectiveDnoneoftheabove第6题TheBalancedScorecardisintendedtobalance:AfinancialandnonfinancialmeasuresBinternalandexternalmeasuresCemployeeandmanagermeasuresDleadingandlaggingmeasures正确答案：AB第7题Whichofthefollowingdescribethecause-and-effectlinkagesintheBalancedScorecard?AEachperspectiveisrelatedtoeahotheraccordingtobottom-upcausallinkagesBDifferenttypesofperformancemeasuresareintegratedaccordingtofinancialandnonfinancialstandardsCTheperformancemeasuresofeachindividualsareconnectedbypositionallinkagesDThestrategicobjectivesandperformancemeasuresarecascadedaccordingtoatop-downcausalrelationship正确答案：AD第8题Valuesofacompanyrepresent:AadifferentsetofactivitiesfromtherivalsBthedeeplyheldbeliefwithintheorganizationCtimelessprinciplesthatguideanorganizationDthestrongpersonalbeliefsofthefounderorCEO正确答案：BCD第9题Whichofthefollowingdescribethefunctionsofastrategymap?AprovidesthemissinglinkbetweenstrategyformulationandstrategyexecutionBprovidesavisualrepresentationofacompany'sstakeholderinterestsCprovidesthecause-and-effectrelationshipsamongacompany'scriticalobjectivesDprovidesaclearpictureofofhowvalueiscreatedfortheorganization正确答案：ACD第10题Strategymapandbalancedscorecardaretwodifferenttoolsforstrategicperformancemanagement.Exercise第1题KeyperformanceIndicatorstellyou:AwhattodotoincreaseperformancedramaticallyBhowyouhavedoneinaperspectiveorcriticalsuccessfactorCwhattodoDwhatyouhavedone第2题WhatistheroleofcriticalsuccessfactorsindevelopingKPIs?AMeasurethestrategicobjectivesBLinkdailyactivitiestotheorganization’sstrategiesCMonitoremployees’behaviorsDSummarizetheactivitiesofteams第3题WhichofthefollowingperformanceindicatorscanbeusedasaKeyPerformanceIndicator:APercentageincreaseinsaleswithtop10%ofcustomersBReturnoncapitalemployedCNumberofUnitsRejectedbyQualityInspectionDNetprofitbeforetax第4题Keyresultindicatorstellyou:AwhatyouhavedoneBhowyouhavedoneinaperspectiveorcriticalsuccessfactorCwhattodoDwhattodotoincreaseperformancedramatically第5题KeyPerformanceIndicatorsshouldreportto______24hoursorsevendays,orweekly.AtheboardBCFOCdirectsupervisorsDCEO第6题WhichofthefollowingarecharacteristicsofKeyPerformanceIndicators?ANon-financialBCEOfocusCLimiteddarksideDReportingtotheboard正确答案：ABC第7题OneofthefoundationstonesforKeyPerformanceIndicatorsis"transferofpowertothefrontline",whichmeansAensuringmutualunderstandingbetweenfrontlinemanagersandemployeesBprovidingfrontlinemanagersandemployeeswithsignificantaccesstostrategicorganizationalinformationCempoweringemployeestotakeimmediateactiontorectifysituationsnegativelyimpactingKPIsDdevolvingresponsibilitytotheteamstodevelopandselecttheirownperformancemeasures正确答案：BCD第8题TheKPIteamleadershouldcomefromoutsideofacompany.第9题WhenfindingtheoperationalCriticalSuccessFactors,weshouldfocusonapreciseoperationalactivity.第10题Organization-wideKPIscanovercometheweaknessoftheBSCbyselectingcriticalsuccessfactors.Exercise第1题ThecombinationofeachofthefollowingfactorsallowssomeindividualstoperformathigherlevelsthanothersEXCEPT:ADeclarativeknowledgeBBiasesCProceduralknowledgeDMotivation第2题Whichofthefollowingperformancefacetsmustbeconsideredtounderstandperformance?ATaskperformanceandresultsBDeclarativeknowledgeandproceduralknowledgeCTaskperformanceandcontextualperformanceDContextualperformanceandresults第3题Whenresultsandbehaviorsareobviouslyrelated,whichapproachtomeasuringperformanceismostappropriate?ATraitapproachBResultsapproachCOrthodoxapproachDBehaviorapproach第4题_______isdefinedasthosebehaviorsthatcontributetotheorganization’seffectivenessbyprovidingagoodenvironmentinwhichtaskperformancecanoccur.AResultsBContextualperformanceCDeclarativeknowledgeDProceduralknowledge第5题The_________approachtomeasuringperformanceemphasizescognitiveabilitiesandpersonality.AtraitBresultsCbehaviorDobjective第6题Motivationinvolveswhichofthefollowingbehaviors:AChoicetoexpendeffortBChoiceoflevelofeffortCChoicetopersistintheexpenditureofthatlevelofeffortDChoiceofincentiveplan正确答案：ABC第7题Whendesigningperformancemeasures,whichtypesofenterprisestendtopaymoreattentiontotheresults?Ahigh-speeddevelopmententerprisesBrelativelystableenterprisesCenterprisesthatemphasizenorm,processandrulesDenterprisesthatemphasizereactionspeed,flexibilityandinnovation正确答案：AD第8题Whendesigningperformancemeasures,whichtypesofenterprisestendtopaymoreattentiontothebehaviors?Aenterprisesthatemphasizereactionspeed,flexibilityandinnovationBrelativelystableenterprisesChigh-speeddevelopmententerprisesDenterprisesthatemphasizenorm,processandrules正确答案：BD第9题Thethreedeterminantsofperformancehaveanadditiverelationship.第10题Taskperformancevariesacrossjobsandislikelytoberoleprescribed.Exercise第1题Whichofthefollowingcharacteristicscanbeusedtojudgetheextenttowhichanobjectivehasbeenachieved?AQualityBQuantityCTimeDAlloftheabove第2题CharacteristicsofgoodobjectivesincludeallofthefollowingEXCEPT:ASpecificandclearlycommunicatedBHavemorethan10objectivesperreviewperiodCChallengingbutachievableDPrioritized第3题___________arecompetenciesthateachemployeeneedstodisplaytodothejobtoaminimallyadequatestandard.AThresholdcompetenciesBDifferentiatingcompetenciesCDistinguishingcompetenciesDNoneoftheabove第4题Tounderstandtheextenttowhichacompetencyispresentwemeasure_________.AperformancestandardsBobjectivesCindicatorsDNoneoftheabove第5题Inthistypeofcomparativesystem,employeesareapportionedaccordingtoanapproximatelynormaldistribution.ASimplerankorderBForceddistributionCPairedcomparisonsDAlternativerankorder第6题Competenciesaremeasurableclustersof____thatarecriticalindetermininghowresultswillbeachieved.AknowledgeBpersonalitiesCskillsDabilities正确答案：ACD第7题Whichofthefollowingdescribetheadvantagesofcomparativemeasurementsystems?AItiseasytoexplainBItisabletodistinguishgoodandpoorperformersCItcanbefocusedforfuturedevelopmentDIttendstoeliminateintentionalerrors正确答案：ABD第8题Whichofthefollowingdescribetheadvantagesofabsolutemeasurementsystems?AitiseasiertodeterminerewardsBbasedonpre-definedbehaviorsCcanbeusedinbothlargeandsmallorganizationsDitissimple正确答案：BC第9题BehaviorallyAnchoredRatingScales(BARS)includetheuseofgraphicratingscalesthatusecriticalincidentsasanchors.第10题Differentiatingcompetenciesarethosewhichallowustodistinguishbetweenpoorandaverageperformers.Exercise第1题Themeetingduringwhichtheemployee’sperformanceisdiscussed,includingboththeperspectiveofthesupervisorandtheemployee,iscalled____________.AdevelopmentplanBclassicalperformancereviewCself-appraisalDsysteminauguration第2题_________ratingerrorsresultbecauseofthecomplexitiesinvolvedinobservingperformance,storingthatinformationinmemory,andthenrecallingthatinformationwhileratinganemployee.AUnintentionalBIntentionalCBadDGood第3题The__________meetingisatimetodiscusshowthesystemworksandwheretheresponsibilityoftheemployeeandthesupervisorareoutlined.Aself-appraisalBobjectivesettingCsysteminaugurationDdevelopmentplan第4题Thebasiccomponentthatrequiresformstocontainjobtitle,division,paygradeorsalary,andevaluationperiodisreferredtoas:ACompetenciesandIndicatorsBAccountabilities,Objectives,andStandardsCBasicEmployeeInformationDMajorAchievementsandContributions第5题Thefeaturethatrecommendsthataformspecifyexpectationsaboutpastandfutureperformanceisreferredtoas:AClarityBComprehensivenessCDescriptivenessDTimeOrientation第6题Whichofthefollowingcanmotivatetheraterstodeflateratings?AToshockemployeesBTobuilddocumentationofpoorperformanceCTosendamessagetoemployeestoleavethedivisionDToteachrebelliousemployeesalesson正确答案：ABCD第7题Whatbenefitsdoquarterlyreviewsbringtocompanies?AEmployeesweighinBGivemanagersmoreopportunitiestoaddressandreinforcegoodbehaviorsandpracticesCCheckinonamoreregularbasistoensurethatperformanceisimprovingDFrequentfeedbackhelpsemployeesgrowandimproveovertime正确答案：BCD第8题Whichofthefollowingaremotivationstoinflateratings?AToencourageemployeesBToteacharebelliousemployeealessonCTomaximizemeritraise/rewardsDToensurefriendshipsbetweenallinvolved正确答案：AC第9题Ratingsgatheredfromdifferentsourcesintheorganizationwillmostlybesimilargiventhattheyareallratingthesameemployee.第10题Allsixappraisalmeetingsshouldbeheldasseparatemeetings.Exercise第1题Whichofthefollowingquestionsshouldacommunicationplananswer?AWhatisperformancemanagement?BHowdoesperformancemanagementfitinourstrategy?CWhataremyresponsibilities?DAlloftheabove第2题Selective_________________isatendencytoexposeourmindsonlytoideaswithwhichwealreadyagree.AexposureBperceptionCretentionDNoneoftheabove第3题Selectiveretentionrefersto:AThetendencytorememberonlythosepiecesofinformationthatwerepresentedfirst.BThetendencytorememberonlythosepiecesofinformationthatwerepresentedlast.CThetendencytorememberonlythosepiecesofinformationwhichsupportone’scurrentbeliefs.DThetendencytorememberonlythosepiecesofinformationthatarepresentedbyapersonthelistenerlikes.第4题_________isthestrategyusedtogainsupportforaperformancemanagementsystemthatrecommendscreatingapositiveattitudetowardthenewperformancemanagementsystembeforeanynegativeattitudesandrumorsarecreated.AProvidefactsandconclusionsBProvidefactsandconsequencesinwritingCUsecrediblecommunicatorsDStrikefirst第5题Thegoalofratererrortrainingincludes:AMakingratersawareofthestandardsusedtoratesubordinatesBMakingratersawareofthepossibleerrorsthatmightbemadeinratingCMakingratersawareofthepossibilitythatsubordinateswilldisagreewithratesgivenDMakingratersawareofthepossibilityoflawsuits第6题Whichofthefollowingprogramfocusesonhowratersobserve,store,recall,anduseinformationaboutperformance?AFrame-of-ReferenceTrainingBRaterErrorTrainingCBehavioralObservationTrainingDSelf-LeadershipTraining正确答案：C第7题Whichofthefollowingdescribethehaloerror?ATheraterfailstodistinguishamongdifferentperformancedimensionsBTheraterregardsonedimensionastheoverallpictureofperformanceCTheraterplacesmoreweightonnegativeinformationthanonpositiveandneutralinformationDTherater’sjudgementisinfluencedbytheratee’sperformanceinthepreviousreviewperiod正确答案：AB第8题Incompanieswithdecentralizedapproachtoauthoritydelegation,performancemanagementwillcarrythefollowingcharacteristics:AThesameperformancemanagementprocessesareusedacrossgeographiesandbusinessunitsBSalaryandrewardsbudgetsaresetatthecorporatelevelCLocalmarketconditionsareconsideredwhendesigningtheperformancemanagementsystemDManagerscanrecommendtheperformanceratingsandrewards正确答案：CD第9题Theinclusionofanappealsprocessincreasesperceptionsoftheperformancemanagementsystem’sfairness.第10题TheprimaryfunctionofthepilottestistofindoutwhodonotaccepttheperformancemanagementsystemExercise第1题Whichofthefollowingareacceptabledevelopmentactivities?ACrosstrainingBJobrotationCMentoringDAllofthese第2题Whenisa360-degreefeedbacksystemmostuseful?AWhenitisusedforadministrativepurposesonlyBWhenitisbasedonanonlinesystemCWhenitisusedfordevelopmentalpurposesonlyDWheneverypersonthattheemployeehasencounteredintheevaluationperiodprovidesfeedback第3题Whatistheobjectiveofadevelopmentplan?AToshowanemployeethatheisnotverygood.BToprovideanopportunitytotheemployeethattheywillnotbeabletosuccessfullycomplete.CToencourageanemployeetoperformbetterthanexpected.DToencouragecontinuouslearning,performanceimprovement,andpersonalgrowth.第4题Directsupervisor’sresponsibilitiesregardingemployeedevelopmentincludethefollowingEXCEPT:AExplainingtheprobabilitytheemployeehasofbeingsuccessfulBDevelopinghard-to-reachgoalsandobjectivesCProvidingresourcesandguidanceondevelopmentalactivitiesDReviewingtheemployee’sprogresstowardgoals第5题Because360-degreefeedbacksystemsgatherfeedbackfrommultiplesources,thereisadecreasedchanceof______________intheidentificationofemployees’weaknesses.AMakingratersawareofthestandardsusedtoratesubordinatesBMakingratersawareofthepossibleerrorsthatmightbemadeinratingCMakingratersawareofthepossibilitythatsubordinateswilldisagreewithratesgivenDMakingratersawareofthepossibilityoflawsuits第6题ThepurposesofOKRsare:AtodevelopattainableobjectivesBtoconnectcompany,team,andpersonalgoalstomeasurableresultsCtomonitoremployeebehaviorsDtoconnectwhilehavingallteammembersandleadersworktogetherinone,unifieddirection正确答案：BD第7题Whichofthefollowingobjectivesareobjectivesofdevelopmentplans?ASustaincurrentperformanceBImproveperformanceCPrepareemployeesforadvancementDEnric