2025年互联互通基准报告 2025 Connectivity Benchmark Report

REPORT

2025Connectivity

BenchmarkReport

Incollaborationwith

MMulesoftR

TableofContentsfrm:ae.fre

1

2

3

4

AbouttheReport

ExecutiveSummary

Foreword

Methodology

DisconnectedDataStrainsITResources

AIAdoptionSurpassesProjections

7

RisingAIDemandFuelstheNeedforRobustIntegration

5

6

8

CentralITTeamsLeadtheAutomationCharge

IndustryData

9

10

ITTeamsSignala

RethinkingofAPIStrategies

ExecutiveSummary

GenerativeAIhasalreadyreshapedhowhumansinteractwithAIviaprompts,andthenextfrontierwillhaveanevengreaterimpact.Asorganizations’AIstrategiesmature,weareseeinganincreaseinadoptionofagenticAI.Theagenticenterprisewill

havetheabilitytooperatewithunprecedentedindependence,beingabletorespondtoqueries,takeonsophisticatedtasks

autonomously,andoptimizeworkflowsandfosterinnovation—allwithouttheneedforcontinuoushumanintervention.

ThisunderscoresthecriticalroleofrobustdatamanagementandintegrationinleveragingAIeffectively.Companiesthat

embracethisshiftarenotonlymoreagileandefficientbutalsobetterpositionedtostaycompetitiveinadynamicmarketandarepoisedtobecomeanagenticenterprise.

Inthisreportyouwillfindcriticallyimportantdatapointsthatunderpintheneedforaunifiedstrategyandfoundationforyourdata.

MMulesoft

fromsalesforce

ExecutiveSummary

ThevastmajorityofITleadersreport

intentionstointroduceautonomous

agentswithinthenext2years,andnearlyhalfhavealreadydoneso.

86%

WithITleadersbeingpushedto

incorporateAI,86%ofrespondentsanticipatetheirteams’workloadtoriseinthenextyear.That’swhile

stillmaintainingexistingsystems,

including70%whoreportgoverningenterprise-wideautomations.

Evenso,66%ofrespondentsstilldon’tprovideanintegrateduserexperienceacrosstheirchannels.

95%

Nearlyall(95%)ofITleadersreport

integrationasahurdletoimplementingAIefectively,butAPIshavehelped.

55%ofITleadersreportAPIsimprovetheirITinfrastructure,while45%

recognizetheabilityforAPIstosupportenhancinguserexperiences.

Theaveragenumberofappsusedbyrespondentsis897—with45%reportingusing1000applicationsormore—furtherhinderingITteams’abilitytobuildaunifiedexperience.

Foreword

AIadoptionspeedhassurpassedpredictionsfromevenayearago,with84%ofenterpriseCIOs*believingthatAIwillbeas

importanttotheirbusinessesastheinternet.Now,onthecuspofthenexteraofAI—theagenticenterprise—40%oforganizationsreporthavingdeployedautonomousagentstoaugmentcurrentprocessesandteams,withanother41%planningtodeployagentswithinthenextyear.

AsAIleaderscontinuetoseekwaystomeettheincreaseddemandfore佧ciencyandproductivity,digitaltransformationhas

remainedslowformostorganizations.Thisputsgreaterstrainontheirteamstonavigatebalancingcurrentcapabilitieswith

businessaspirations:steadilyincorporatingAIanddigitalagentsacrossanecosystemofhundredsofdistinctapplicationswhilealsomaintainingthosesamesystems.With95%ofITleadersstillcitingintegrationasachallengetoseamlessAIimplementation,

pressureonITispoisedtoincreaseastheycontinuetograpplewithskillsgaps,disconnectedsystems,andcomplianceconcerns.

Despitethischallenge,thedemandforAIcontinuestosurge.LeadingorganizationsshouldestablishaproactiveintegrationstrategythatunifiestheentireITestate,encompassingappsandsystems,automations,andAPIs,allofwhicharevitalfordrivingrevenue

growthandreducingoperationalcosts.Thisshouldbeafoundationalpriorityin2025andbeyond,withatimelineforcompletioninmonths,notyears.

BeenaAmmanath

GlobalDeloitteAIInstituteLeader

*Source:

CIODilemmaStudy,Salesforce,2024.

AbouttheReport

MuleSoft’s10thannualConnectivityBenchmarkReport,incollaborationwithVansonBourneandDeloitteDigital,is

basedonsurveydatafrominterviewswith1,050ITleadersacrosstheglobe.

Weconductedthisdouble-anonymousonlinesurveybetweenOctoberandNovember2024acrosstheUnitedStates,the

UnitedKingdom,France,Germany,theNetherlands,Australia,Singapore,HongKong,andJapan.

Weensuredthatonlysuitableparticipantsrespondedtothesurveyusingarigorous,multilevelscreeningprocess.

RespondentsareallITleaderswithmanagerialpositionsoraboveinanITdepartment.Allrespondentsworkatanenterpriseorganization(definedashavingatleast1,000employees)inthepublicorprivatesector.

fromsalesforce

V

fromsalesforce

Position

Revenue

Owner,co-owner,partner,CEO,MD,mostseniorlevelintheorganization

Boardmember,CXO,director/SVP,senior

managerofunit,functionordepartment

129

344

Methodology

$10million—

$100million—

$250million—million

$500million—$1billion $1billion—$5billion$5billion—$10billion

$10billion—$50billionMorethan$50billion

million

$100

1,050ITdecisionmakers

weresurveyedinOctoberandNovember2024,splitinthefollowingways:

million

$250

467

$500

intermediate

management

Departmentalor

110

supervisor

Teamorgroup

50

155

164

131

366

131

39

14

Companysize

CountrySector

Healthcare(includingpublicandprivate)andlifesciences

250

205

U.S.

47

490513

100

176

Financialservicesandinsurance

U.K.

163

packagedgoods

Retailand

France

consumer

155

Communications,media,andtechnology

Germany

137

Publicsector/government(excludinghealthcare)

Netherlands

130

Manufacturingandproduction

Australia

100

100

100

100

16

services

Businessorprofessional

Singapore

100

12

Energy,oil/gas,andutilities

HongKong

100

11

Japan

andproperty

Construction

100

6

Leisure

andentertainment

39

Other

●3,501-10,000employees●1,000-3,500employees

Morethan10,000employees

7

5

AIAdoption

SurpassesProjections

AIADOPTIONSURPASSESPROJECTIONS

TopInsights

Introducingautonomousagentswithinthenexttwoyearsisontheroadmapfor93%ofITleaders—nearlyhalfhavealreadydoneso.

Thevastmajority(93%)feelthatAIwillincreasedeveloperproductivityoverthenextthreeyears,whichisupsevenpercentagepointssincelast

year’sreport

TheaveragenumberofAImodels

estimatedbeinguseddoubledfrom

2024—andITleaderspredictafurtherincreaseof78%inthenextthreeyears

9

toof32models

AIADOPTIONSURPASSESPROJECTIONS

AutonomousAgents:AGrowingForce

93%

anticipatetheywillimplementautonomousagentswithinthenexttwoyears.

anticipa

agentsv

BuildingonthemomentumofgenerativeAI,organizationsarerushingtoimplementautonomousAIagents.

Astaggering93%ofITleaderssaytheyhave

alreadyimplementedorwillbeimplementing

autonomousagentsintheirorganizationwithin

40%

thenexttwoyears,whilejust2%havenoplanstodosoatall.

theyalreadyhaveautonomous

agentsinplace.

saythey

agentsi

Currently,40%ofrespondentssaytheyalreadyhaveautonomousagentsinplace,andafurther41%areplanningtoimplementthemwithinthenextyear.

10

MMulesoft

fromsalesforce

AIADOPTIONSURPASSESPROJECTIONS

AIAdoptionOutpacesITLeaderEstimates

AIadoptionhassurgedbeyondexpectations,withthenumberofmodelsimplementedexceeding

whatITleadersanticipated.

Justlastyear,ITleadersestimatedtheywould

beincreasingtheirAImodelusageby69%over

thenextthreeyearsfromanaverageof9modelsto16.However,thatnumberhasalreadybeen

surpassedinonlyoneyear’stimewithrespondentsreportinganaverageof18modelscurrentlyinuse.

Now,ITleadersareseeingevenmoreAImodelsonthehorizon,predictingasubstantial78%

increaseinthenumberofmodelsbeingusedwithintheirorganizationoverthenextthreeyears—fromanaverageof18inusetodaytoanestimated32inusethreeyearsfromnow.

estimatedaveragenumberofAImodelsusedbyorganizationshasdoubledfrom2024.

Theestima

usedbyorf

+78%

2x

predictedincreaseofthenumberofAImodelsusedoverthenextthreeyears.

Thepredic

modelsusf

11

AIADOPTIONSURPASSESPROJECTIONS

ITStaffingBudgetsGrow

asAIProjectsAccumulate

AsdemandforAIgrows,sodoesthebudget:85%ofITdecision-makersexpectanincreaseintheiroverallbudgetin2025,while11%anticipatethattheirIT

budgetswillstaythesame.

TopreparefortheexpandeduseofAI,enterpriseCIOsareallocating25%oftheirbudgetstodatainfrastructureandmanagement(comparedto5%toAI).*

RespondentsreportITbudgetestimateshaveincreasedbyanaverageof61.5%sincelastyear.

2024$10.47million

2025$16.91million

Alongwithanincreasedbudget,86%ITleaders

anticipateworkloadstorise,aswell.Onaveragethey

ITteamsareincreasinglyleveragingproprietaryAImodelstoenhance

thesecurityandgovernanceofAPIs.TheseAImodelsexcelindetectingandmitigatingsecuritythreatsbyanalyzingtra术cpatternsandpredictingpotentialbreaches.Theyalsoautomatecompliancebyenforcingpoliciesandmaintainingdetailedaudittrails,ensuringregulatoryadherence.

MattFisher

USSalesforceAllianceCTO,DeloitteDigital

expectan18%increaseinthenumberofprojectstheirorganizationwillneedtodeliver.

Tomeetthisgrowingdemand,ITsta佧ngbudgetsarealsosettorisesignificantly,withanexpectedincreaseof61.5%comparedtolastyear’spredictedamountwithanestimatedbudgetnearing$17M($16.91M).

*Source:

CIODilemmaStudy,Salesforce,2024.

AIADOPTIONSURPASSESPROJECTIONS

IncreasedDemand

BreaksTrendinProjectsDeliveredonTime

AmidstariseinAIdemands,ITteamsarestill

responsibleformaintainingcurrentsystemsandarestrugglingtomeetexistingdemands.The

percentageofprojectsnotbeingdeliveredontimehasrisento29%from26%lastyear.

Thistrendisparticularlyconcerninggiventhat

timelinessofprojectdeliverieshadbeen

improvingsince2022andarenowincreasingforthefirsttimesincethen.

ThisisoneareainwhichITleadersarehighlyoptimisticaboutAI’spotentialtoboost

productivity,with93%expectingittoenhancedeveloperproductivityoverthenextthree

years,upfrom85%inlastyear’ssurvey.

Percentageofprojectsnotdeliveredontime

202252%

202330%

202426%

202529%

93%

expectAItoenhancedeveloper

productivityoverthenextthreeyears.

13

AIADOPTIONSURPASSESPROJECTIONS

PrimaryObstaclestoAIImplementation:

IntegrationandOutdatedITArchitectures

AI’seffectivenessisdirectlytiedtothequalityand

accessibilityofthedataitprocesses.Andintegration

remainsthemostsignificantbarriertoAIimplementation,with95%oforganizationsfacingchallengeswhen

integratingAIintotheirexistingprocesses.

CybersecurityanddataprivacyareparamountconcernsforITleadersduringAIintegration.Theseissuescan

complicatetheprocessandrequirerobustmeasurestoensuredataintegrityandcompliance.

OutdatedITarchitecturefurtherexacerbatesthe

challengeofleveragingdataforAIacrossthebusiness.

ModernizinginfrastructureandenhancingcybersecurityarecriticalstepstoovercometheseobstaclesandfullyrealizethepotentialofAI.

ChallengesorganizationfacewhenintegratingAIintoitsexistingprocesses

Concernsovercybersecurity41%

Concernsoverdataprivacyandgovernance38%

Balancinghumanandmachineinput36%

Highimplementationcosts34%Lackofin-houseresourceorskills33%

LackofvisibilityintoROI33%

95%

integrating

reportfacingchallengeswhenAIintoexistingprocesses.

14

6

DISCONNECTEDDATASTRAINSITRESOURCES

TopInsights

Aroundtwo-thirds(66%)of

respondentsdon’tprovidean

integrateduserexperienceacrossalloftheirchannels.

Integrationchallengesare

hinderingdigitaltransformationattheirorganizationfor83%ofrespondents.

Aroundhalf(49%)reportimprovedreturnoninvestmentwhencreatingaconnectedend-userexperience.

16

17

DISCONNECTEDDATASTRAINSITRESOURCES

DisconnectedData

PresentsaChallengetoData-DrivenAI

Disconnecteddataremainsanoverwhelming

blockertolegacymodernizationforthemajorityoforganizations.Today,83%oforganizationsreportthatintegrationchallengesareasignificantbarriertotheirlegacymodernizationefforts.

Thisdisconnectcreatesfrictionforendusers,a

factthatishighlightedby97%ofITleaderswhoacknowledgethattheirorganizationsstrugglewithintegratingenduserexperiences.

MMulesoft

fromsalesforce

oforganizationsexperiencebarrierswhenutilizingdataAIusecases.

for

97%

18

DISCONNECTEDDATASTRAINSITRESOURCES

CustomerExpectationsExposeLegacySystemShortcomings

Today,customersdemandseamless

Topchallengestoincreasethee术ciencyoftheapplicationdevelopmentprocess

41%

Securityandgovernancechallenges

Inabilitytokeepupwithever-growingprocesses,toolsandsystems

OutdatedITinfrastructure

Existingcustom-codedpoint-to-pointintegrations

Lackofclarityonend-to-endcustomerjourney

experiencesthataredrivenbydata,anddisconnectedsystemscansignificantlyunderminetheseexpectations.

37%

AccordingtoITleaders,just34%of

37%

33%

organizationsofferafullyintegrateduserexperienceacrossallchannels.

33%

Theobstaclestodeliveringintegrated

customerexperiencesarediverse,with

cybersecurityconcerns,constantlyevolvingprocesses,andoutdatedITinfrastructurebeingtheprimarybarriers.

DISCONNECTEDDATASTRAINSITRESOURCES

MaximizingCustomerValuewithIntegratedExperiences

Integratingenduserexperienceshasfar-

reachingimpactsonrevenue,theconsumer,andtheorganization.

RespondentsincreasinglyrecognizethevaluetheyreceivefromAPI-relatedoferings,whichultimatelyallowcompaniestoprovidea

49%

reportimf

reportimprovedreturnon

investmer

investmentwhencreatinga

connectedend-userexperience.

connectec

connectedcustomerexperience.Nearly

half(49%)ofrespondentsclaimthattheyseeagreaterreturnoninvestmentwhencreatingconnectedcustomerexperiences.

ITleadersreportseveralsignificant

advantages,includingbettervisibility,greaterreturnoninvestment(ROI),fasterproject

deliverytocustomers,andincreasedadoptionofautomation.

19

20

DISCONNECTEDDATASTRAINSITRESOURCES

VariedStrategiesProveBeneficialtoRevenue

ITteamsareexploringawiderangeoftoolstobooste佧ciencyinapplicationdevelopment.

Notably,themostpopularmethodsinclude

utilizingAItools,reusingsoftwarecomponents,andleveragingAPIs.

Thismultifacetedapproachislikelydrivenby

theneedtominimizerevenueloss.According

to83%ofITleaders,everydelayintheirdigitaltransformationjourney,particularlyinlegacy

modernization,representsamissedopportunitytocapturerevenue.

wwwwwwwww

wwwwww

Implementingami36%

Adoptingevent-drivenAPIs35%Hiringmoretalent35%

AdoptingLow-codetools34%

AdoptingAItools44%

eini42%

LeveragingAPIs37%

Topchallengestoprovidingaseamlesscustomerexperiences

7

DemandtheNeedfor

RobustInteg

pration

Integration

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

TopInsights

Theaverageenterpriseuses897appswith46%reportingusing1000applicationsormore.

74%oforganizationshaveIT

systemsthatareoverlydependentononeanother.

%

Demandforintegrationhas

increasedinalldepartmentsacrosstheorganization.

22

23

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

OrganizationsFaceaDataDeluge

Organizationsareleveragingastaggering

numberofapplications,withanaverageof897.Remarkably,46%oftheseorganizationsreportusing1,000applicationsormore.Despitethehighvolume,thepercentageofapplications

thatareintegratedorconnectedhasremainedstuckoverthepastthreeyears.

Concerningly,only2%ofITleadersreporttheirorganizationshaveintegratedmorethanhalfoftheirapplications.

Thislackofintegrationisparticularly

concerninggiventhatcustomerinteractionsarepredominantlydigital,withanestimated71%ofallcustomerengagementsoccurringina

digitalformat.

MMulesoft

fromsalesforce

Numberofapplicationsthatarenotfullyintegratedorconnected:

202571%

202472%

202371%

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

DataSilosPerpetuateInnovationRoadblocks

Only10%ofrespondentsreportexperiencing

nochallengesduetodatasilos,while74%of

organizationsfindtheirITsystemstobeoverly

interdependent.Thisinterdependencecanleadtoavarietyofissues,includingine佧ciencies,datainconsistencies,anddi佧cultiesinaccessingandsharinginformationacrossdiferentdepartments.

Moreover,integratingsiloedapplicationsanddatawascitedasthesecondlargesthurdletodigital

transformation,followingriskandcompliance

concerns.Thesesiloscomplicatetheprocessof

mergingdiferentsystemsandhindertheabilitytoleveragedataforstrategicdecision-making.

ITleaders’biggestintegrationchallenges

26%

24%

23%

22%

Movingdatafromsourcesystemsintothedatawarehouse

Correlatingdatainthewarehousetoderiveinsight

Reusingdatasourcesacrossdiferentuser-facingapplications

Incorporatingdata-derivedinsightsintouser-facingapplications

reportfacingchallengeswithintegration.

95%

24

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

Teamswhereintegrationneedsarereported

ITSeesaRisingNeedforIntegrationAcrossAll

2024

2025

75%

Departments

Engineering

82%

75%

CustomerService

DataScience

Businessanalysts

Marketing

Sales

80%

78%

There’sariseindemandforintegrationacrossalldepartmentswithintheorganization.AccordingtoITleaders,atleast80%ormoredatascience,engineering,sales,andcustomerservice

84%

departmentsarereportinganeedforintegration.

76%

77%

72%

Themostnotableincreasesindemandcamefromtheengineeringdepartment,whichsawaseven

77%

percentagepointrise,followedbydatascience

75%

andproductdepartments,bothofwhichreportedasixpercentagepointincrease.

80%

72%

HR

76%

74%

Finance

77%

Thesetrendshighlightthegrowingimportanceofseamlessdataandapplicationintegrationindrivinge佧ciencyandinnovationacrossvariousbusinessunits.

73%

79%

Product

25

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

ITTeamsFaceNewHurdleswithWidespreadAI

Avastmajority(81%)ofITleadersreportthattheircompaniesaregrapplingwithchallengesinleveragingAIforsystemintegrations.

Theaverageapplicationlifetimewithin

organizationsis5years,highlightingtheneedforrobustandadaptablesystemsthatcanintegratenewtechnologies—withoutcompromising

performanceorsecurity.

AsAIcontinuestoevolve,thepressuretokeeptheITestatemodernandfunctionalwillonlyintensify.

81%

reportfacingchallengesinleveragingAIforsystemintegrations.

Theaverageapplicationlifetimewithinourrespondents’organizations.

5

years

26

There’snoAIwithoutAPIs.AIcanonlybeefectivewhentheinfrastructuresupportsit—thismeanshavingarobust,enterprise-widestrategythat

includeseveryappandsystemintegrated.

KarimTrojette

GlobalMuleSoftAllianceLeader,DeloitteDigital

RISINGAIDEMANDFUELSTHENEEDFORROBUSTINTEGRATION

IntegrationandAI—A

UnifiedStrategyforSuccess

81%

identifieddataintegrationas

oneofthemostsignificantchallengestheirorganizationsfacewhenimplementingAI.

41%

Withoutintegration,AIdoesnothaveaccesstothecriticaldataforittofunctionatitsbest.81%of

respondentsidentifieddataintegrationasoneofthemostsignificantchallengestheirorganizationsfacewhenimplementingAIforsystemsintegrations.

reportthattheirorganization’soldITarchitectureandinfrastructurehindertheuseofdataforAI

applications.

outdatedinfrastructureisasignificantobstacle,

with41%ofparticipantsreportingthattheir

organization’soldITarchitectureandinfrastructurehindertheuseofdataforAIapplications.

ByaligningintegrationandAI,organizationscan

unlockthefullpotentialoftheirdataanddrive

95%

reportintegrationastopbarrierforintegratingAIintoexistingprocesses.

transformativesuccess.Andbecominganagenticenterpriseisimpossiblewithoutrobustintegration.

27

8

CentralIT

TeamsLeadthe

AutomationCharge

CENTRALITTEAMSLEADTHEAUTOMATIONCHARGE

TopInsights

ITleadersestimatedevelopersspend39%oftheirtimeon

creatingcustomintegrationstodelivernewdigitalcapabilities.

Overhalf(65%)oforganizationshaveacompleteornear-completestrategyforenablementofnon-

technicalusers.

CentralITteamsgovern70%ofautomations.

29

CENTRALITTEAMSLEADTHEAUTOMATIONCHARGE

Leveragingan

65%

oforganizationshavedevelopedacompleteor

nearlycompletestrategytoempowernon-technicaluserswithlowcodeandno-codesolutions.

AutomationStrategytoAccelerateAIValue

Awell-roundedautomationstrategyisconsidered

24%

essentialforeffectivelyintegratingAIintoan

organization,butmanyteamsarestillintheprocessofdevelopingtheirstrategies.Onekeycomponentofthisstrategyisenablingnon-technicalusers.

Accordingtoourrespondents,65%of

organizationshavedevelopedacompleteornearlycompletestrategytoempowernon-technical

arestillintheprocessofdevelopingtheirautomationstrategies.

userswithlow-codeandno-codesolutions.A

completestrategyisoftenacrucialstepinmakingAIaccessibletoabroaderrangeofemployees,asitcreatesafoundationforemployeestobasetheirworkon.

However,nearlyaquarter(24%)ofrespondentsarestillintheprocessofdevelopingtheir

1in10haveonlyjustbegunplanning.

30

automationstrategies,whilealmost1in10haveonlyjustbegunplanning.

CENTRALITTEAMSLEADTHEAUTOMATIONCHARGE

AutomationRemainsReliantonITExpertise

Thedemandforautomationisabundantlyclearwith98%ofITleadershighlightingtheirneedforautomationwithintheirorganization.

However,automationsolutionsrequireITteamsforimplementationandmonitoring,withan

estimated39%ofdevelopertimebeingspentondesigning,building,andtestingnewcustomintegrationsbetweensystemsanddata,like

automation,toenablenewdigitalcapabilitiesandsolutionsforthebusiness.

ofdevelopertimeestimatedtobespentonworkingonnew

customintegrationstoenable

newdigitalcapabilities.

39%

31

CENTRALITTEAMSLEADTHEAUTOMATIONCHARGE

Automation:ATeamEffortLedbyIT

TherelianceonITteamsunderscoresthe

Rolesinvolvedinautomatingbusinessprocesses

necessityforaclearautomationstrategy,aswellasrobustgovernanceandmonitoringtoensurethateverythingoperatescorrectlyandsecurely.

ITdevelopers

IToperations

Systemintegrators

Applicationadministrators

71%

63%

Today,71%oforganizationshavetheir

automationsoverseenbyITdeveloperswhile

50%

63%ofrespondentsreportIToperationsbeinginvolvedintheirorganization’sautomation

49%

efforts.Thesegovernancemeasuresarevitalforscalingautomationeffortsacrosstheenterprise.

32

of

9

ITTEAMSSIGNALARETHINKINGOFAPISTRATEGIES

TopInsights

Onaverage,APIsandAPI-related

implementationsnowaccountfor

40%ofcompanyrevenueaccordingtoITleaders—upfrom25%in2018.

87%ofrespondentsagreethatAPImanagementwithintheir

organizationcouldbeimproved.

TomaximizetheROIofAPIs,91%ofITleaderssaycollaboratingwithathird-partywouldhelp.

34

ITTEAMSSIGNALARETHINKINGOFAPISTRATEGIES

APIsHaveProvenTheirWorth

APIshavelongbeenconsideredessential

fororganizations,reducingine佧cienciesandincreasingproductivity.Now,ITleadersarehighlightingthesignificantvalueofAPIsasitimpactsrevenue.

Respondentsreportthatonaverage,40%of

theircompany’srevenueisnowgeneratedfrom

APIsandAPI-relatedimplementations.Thismarksasubstantialincreasefromtheir2018estimate

of25%,demonstratingthepotentialimpactofastrategicAPImanagementapproach.

PercentageofrevenueisgeneratedfromAPIsandAPI-relatedoferings

2018:25%

2025:40%

35

ITTEAMSSIGNALARETHINKINGOFAPISTRATEGIES

APIsCanUnifyCustomerDataButSecurityStays

TopofMind

privacyanddatasecurityconcernscontinue

totopthelistofchallengeshinderingthe

41%

implementationofAI.Accordingtothesurvey,41%ofrespondentscitecybersecurityastheirprimaryconcernwhenimplementingAI.

citecybersecurityastheirprimaryconcernwhenimplementingAI.

Intermsofcustomerexperiences,securityalsostandsoutasamajorchallenge,with41%ofrespondentshighlightingitasakeyobstacletointegratingseamlessenduserexperiences.

36

reportthattheirleadershiphasaclear,upfrontstrategyforAPImanagementthatisimplementedacrossthemajorityoftheorganization.

28%

TheriseinautonomousagentswillonlyincreasetheneedforAPIssincetheyprovideastandardizedandsecurewaytoexposeandconsumeservicesleveragingage