《酒店英语》课件 Unit 3 The Food and Beverage Department

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

TableReservation

Lesson2

ChineseDishService

Lesson3

WesternDishService

Unit3TheFoodandBeverageDepartmentLesson4

BarService

GoalLearntoacceptbookingsinrestaurants.Lesson1TableReservationWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.menumealvouchernon-smokingsectionroundtablesquaretableprivateroom1.__________2.__________3.__________4.__________5.__________6.__________W:Goodafternoon,ABCRestaurant.MayIhelpyou?B:Yes,couldyoupleasetellmewhentherestaurantopens?W:It’sopenfrom9:00a.m.to11:00p.m.everyday.Doyouneedareservation,sir?B:Yeah,I’dliketobookatablefortwoat6o’clocktomorrowevening.W:Iamsorry.Therearenotablesavailableat6o’clock.Butifyoulike,Icanarrangeatableforyouat7o’clock.B:Itsoundsokay.W:Whencanweexpectyou?B:We’llarriveatabout6:45.Warm-upDialogueReadingFurtherStudyRole-playTaskBerryBlack（B）打电话到餐厅订位，餐饮部迎宾员Willow（W）接听了电话。W:Wouldyouprefersittinginthesmokingornon-smokingsection?B:Non-smokingsection.Mywifewouldlikeatablewithaviewofthegarden.W:Okay.MayIknowyournameandtelephonenumber?B:It’sBerryBlackandthenumberis123-9876-5432.W:Lovely.Yourreservationfortomorrowhasbeenconfirmed.Pleasedocomebefore7:00p.m.,otherwisewecan’tguaranteeyourreservation.Youknowitisatpeaktime.B:Isee.Doyouhaveaminimumcharge?W:Notatall.Lookforwardtoyourcoming.B:Thankyou.W:Mypleasure.Warm-upDialogueReadingFurtherStudyRole-playTaskBerryBlack（B）打电话到餐厅订位，餐饮部迎宾员Willow（W）接听了电话。Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.bookatablewithaviewofnon-smokingsectionlookforwardtominimumavailable1.Wouldyoulikearoom

garden?2.We

seeingyouagain.3.Iwouldliketo

forfourat7:30p.m.4.Wouldyoulikeatableinthe

?5.Istherea

charge?6.Istherearoom

onJuly3?Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandfillintheblanks.1.Therestaurant’sbusinesshoursare

.2.BerryBlackbooksatableina

sectionwithaviewof

.3.Thehostesssaysthattheycannotguaranteethereservationafter7:00p.m.because

.

Makeanewdialoguebetweenahostessandaguestaboutbookingatableinarestaurant.Youmayneedtheexpressionsbelow.Forexample:1.Goodmorning.ThisisChineseRestaurant.MayIhelpyou?2.Pleasewaitamoment,sir/madam.Iwillcheckitforyou.3.Whattimewouldyoulikeyourtable?4.Forhowmanypeople?5.MayIhaveyournameandphonenumber?6.Welookforwardtoserving/seeingyou,Miss.Thanksforyourcall.Warm-upDialogueReadingFurtherStudyRole-playTaskThejobofthehostessistoarrangereservationsinrestaurants,welcomeguests,andseattheguestswhentheyarrive.Inmanycases1thehostessalsotakesdrinkordersfromtheguestsaftertheyhavebeenseated.Shealsothankstheguestswhentheyleave.Warm-upDialogueReadingFurtherStudyRole-playTaskWaitersandwaitressesalsoplayanimportantroleintheoperation,becausetheyhavemorecontactwith2thegueststhananyotherrestaurantstaff.Warm-upDialogueReadingFurtherStudyRole-playTaskA.ReadthetextagainandcircleYesorNo.1.Thehostessarrangesreservationsinrestaurants.YesNo2.Thehostesscontactswithguestsmoreoftenthananyotherrestaurantstaff.YesNo3.Thehostessneedn’ttakedrinkordersfromtheguests.YesNo4.Waitersandwaitressesthanktheguestswhentheyleave.YesNoB.Learntheimportantphrasesinthetext.1.inmanycases在许多情况下练习：Inmanycases,thestafftherearefightingfortheirchancestoattendprofessionaltrainingcourses.中文：___________________________________________

2.contactwith与……接触或交流练习：Inthecourseofmyeverydaylife,Ihadverylittlecontactwithhousekeepingstaff.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:Groupdiscussion:findoutandwritedowntheinformationneededinatablereservation.Warm-upDialogueReadingFurtherStudyRole-playTaskEnglishChineseguest’ssurname客人的电话号码Learnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask1.迎宾员要打招呼（Goodmorning/afternoon/evening,sir/madam.）、行鞠躬礼，并确认来客人数（Howmanypeople,please?）。2.迎宾员引座时要以手示意，在客人前方带路（Thisway,please.），询问客人对位子是否满意（Isthistablealright?）。3.迎宾员安排客人入座后，服务员为客人拉椅、让座、倒水，然后呈递菜单（Thisisthemenu,sir/madam.），每位客人都应有一份菜单。4.服务员在餐桌不远处等候，准备为客人点菜，在客人示意要点菜时马上回应（MayItakeyourordernow?）。Learnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask5.服务员为客人点菜时应站在客人的右手边。先女士后男士，记下客人所点的菜肴。当客人点菜完毕，要向客人复述（I’dliketoconfirmyourorder,...,isthatright?），以避免错漏。6.服务员将客人点的菜肴录入备餐系统，并打印点菜单给客人核对。7.服务员根据点菜单上菜，与厨房配合，把握上菜时间。上菜时应礼貌周到（Pleaseenjoy.），并按照菜式准备餐具、调料。8.客人用餐完毕，服务员应上前询问是否可以收餐具（MayItakethisaway?），如果客人同意，应从客人的右手边将餐具撤走。Learnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask9.收完餐具后，服务员应检查桌面是否需要擦拭，客人是否需要加茶水等。待客人要求结账时，双手将账单夹放在客人的右手边，轻声告诉客人钱数，并感谢客人付款（Thetotalis...yuan.Iappreciateyourpayment,sir/madam.）。10.客人结账后，服务员应留意客人是否要离座。客人离座时，服务员应上前拉椅，同时检查客人是否遗留物品。然后，对客人的光临表示感谢，希望他们再次光临（Thankyou.Welookforwardtoservingyouagain.）。11.服务员清理台面并重新摆位，准备迎接下一批客人。Thanksforlistening!HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

TableReservation

Lesson2

ChineseDishService

Lesson3

WesternDishService

Unit3TheFoodandBeverageDepartmentLesson4

BarService

GoalLearntorecommendChinesedishesandtakeorders.Lesson2ChineseDishServiceWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.noodlessoybeanmilkporridgedumpling/jiaozisteamedbun/baozichopsticks1.__________2.__________3.__________4.__________5.__________6.__________W:Welcometoourhotel!Haveyoumadeareservation?C:Yes,inthenameofMr.Cooper.W:Justaminute.I’llcheckourreservationbook.Ah,yes,atablefortwoat6:00p.m.Pleasecomethisway.(aftertheguestsseated)C:DoyouhaveamenuinEnglish?W:Yes,hereyouare.(afewminuteslater)W:Excuseme!Areyoureadytoorder?J:Yeah,butwehavelittleknowledgeaboutChinesefood.Canyoumakeafewsuggestions?W:Mypleasure.WehaveavarietyofChinesefoodandwineatyourchoice.Ifyoulike,Icanrecommendourspecialdishes,suchasPoachedChickenwithVegetablesandSteamedPerch,bothofwhicharepopularamongguests.Warm-upDialogueReadingFurtherStudyRole-playTaskMr.Cooper（C）请他的朋友Joe（J）到饭店就餐，因为他们不了解中国菜，所以请服务员Wendy（W）向他们推荐。J:Soundsgreat!I’lltakethem.Howaboutyou,Mr.Cooper?C:Oh,I’monadietrecently.Couldyoupleaserecommendsomelightlyseasonedfoods?W:HowaboutFruitSalad?Manyguestsspeakhighlyofit.C:Alright.I’dliketotrysome.W:Yourdisheswilltake15-20minutestoprepare.Whilewaiting,whatwouldyouliketodrink?Beer,liquor,anddryredwinearewelcomeinChina.Whichonedoyouprefer?J:Beerisbetter.C:Twobottlesplease.W:Isee.NowI’llconfirmyourorder.TheyarePoachedChickenwithVegetables,SteamedPerch,FruitSalad,andtwobottlesofbeer,right?J:Exactly,thankyou.Warm-upDialogueReadingFurtherStudyRole-playTaskMr.Cooper（C）请他的朋友Joe（J）到饭店就餐，因为他们不了解中国菜，所以请服务员Wendy（W）向他们推荐。Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.avarietyofinthenameof

atone’schoiceonadiet

lightlyseasoned

speakhighlyof1.Manyguests

ourPekingRoastDuck.2.Iam

recently.3.Thereservationis

Mr.Brown.4.Hehas

toys.5.Hehasnothing

.6.Iprefer

food.Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandanswerthefollowingquestions.1.Havetheymadeareservation?

___________________________________________

2.Whatspecialdishesdoesthewaitressrecommend?___________________________________________

3.Whatkindofdrinkswouldtheylike?___________________________________________

MakeanewdialoguebetweenawaiterorwaitressandaguestaboutorderingChinesedishes.Youmayneedtheexpressionsbelow.Forexample:1.MayItakeyourordernow,sir?2.Whichflavorwouldyouprefer,sweetorchili?3.Itlooksgood,smellsgood,andtastesgood.4.It’sawell-knowndelicacyinChinesecuisine.5.It’soutofseason.6.Anythingelse,sir?Warm-upDialogueReadingFurtherStudyRole-playTaskHerearethestepsfortakingguests’orders.Step1:ObserveYourGuestSmileandmakeeyecontact.Whenaguestclosesthemenuorlooksaround1,comeclosetotheguest.Step2:SuggestiveSellingRecommendyourdishestotheguestbysaying,“MayIsuggestour...?”Warm-upDialogueReadingFurtherStudyRole-playTaskStep3:TaketheOrderNotedown2thenumberofguests.Takeordersfromtheladyfirst,thenanoldgentlemanoraguest,andthehostisthelast.Step4:RepeattheOrderAfteralltheguestshaveordered,repeattheorderbacktothem.Step5:BeforeLeavingtheTableThankguestspolitelyandcollectthemenu.Warm-upDialogueReadingFurtherStudyRole-playTaskWarm-upDialogueReadingFurtherStudyRole-playTaskA.Reordertheletterswithyourpartner.LettersWordsbserove

oggstiveesu

spe

re

at

rac

t

t

con

cB.Learntheimportantphrasesinthetext.1.lookaround四处看看练习：We’dlikeyoutolookaroundandtellusifanythingismissing.中文：___________________________________________

2.notedown快速记下练习：PleasenotedownwhatI’mabouttosay.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownChinesecuisines.Warm-upDialogueReadingFurtherStudyRole-playTaskPicturesDishesCuisinesBlanchedKailanwithOysterSauce蚝油芥蓝Cantonesecuisine粤菜WushanTributeGoose吴山贡鹅Groupdiscussion:findoutandwritedownChinesecuisines.Warm-upDialogueReadingFurtherStudyRole-playTaskPicturesDishesCuisinesNanjingSaltedDuck南京盐水鸭OysterOmelet蚵仔煎Groupdiscussion:findoutandwritedownChinesecuisines.Warm-upDialogueReadingFurtherStudyRole-playTaskPicturesDishesCuisinesMapoTofu麻婆豆腐CandiedSweetPotatoes拔丝地瓜Groupdiscussion:findoutandwritedownChinesecuisines.Warm-upDialogueReadingFurtherStudyRole-playTaskPicturesDishesCuisinesChangshaRiceNoodles长沙米粉WestLakeVinegarFish西湖醋鱼Learnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask中餐菜名的常用翻译方法：1.“烹调法+主料”。例如：白切鸡BlanchedChicken2.“主料+with+辅料”或“烹调法+主料+with+辅料”。例如：鸡茸海参SeaCucumberwithMincedChicken洋葱煮鱼FriedFishwithOnion3.“主料+with+酱汁”或“烹调法+主料+with+酱汁”。例如：蚝油白菜CabbagewithOysterSauce茄汁

排骨StewedSpareRibswithTomatoSauce4.“口感+主料+with+酱汁”。例如：黄酒脆皮虾仁CrispShrimpswithRiceWineSauce5.“地名+主料”。例如：北京烤鸭PekingRoastDuckThanksforlistening!HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

TableReservation

Lesson2

ChineseDishService

Lesson3

WesternDishService

Unit3TheFoodandBeverageDepartmentLesson4

BarService

GoalLearntorecommendwesterndishesandtakeorders.Lesson3WesternDishServiceWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.puddingapplepie

fruitsaladknifeandforkspoonnapkin1.__________2.__________3.__________4.__________5.__________6.__________W:Goodafternoon,ladies.Welcometoourrestaurant.BandR:Goodafternoon.W:MayIshowyouthemenu?R:Thankyou.W:Pleasetakeyourtime.(afewminuteslater)W:Areyougoingtodineàlacarteorhavethesetcourse?B:Àlacarte,please.W:Whatwouldyoulikeforthestarter?B:I’dlikeCucumberSaladasanappetizer.W:Sorry,itisnotinseason.Couldyoupleasetrysomethingelse,likeFruitSaladorEggSalad?B:Okay,we’dliketohaveatasteofEggSalad.W:Howaboutaperitif,brandyorchampagne?R:Champagne,please.Warm-upDialogueReadingFurtherStudyRole-playTaskBetty（B）和Rachel（R）到一家西餐厅就餐，服务员Walter（W）前来迎接。W:Withiceornot?R:Without.Icewillspoilthetaste.B:Whatdoyourecommendforthemaincourse?W:RoastSteakisthechef’sdelight.B:Soundsgreat.Twoportions,please.W:Whatvegetablescomewiththesteak?B:Iprefercarrotsandpeas.W:Howwouldyoulikeyoursteakcooked,rare,mediumrare,medium,mediumwell,orwelldone?B:I’dlikemysteakmediumwell.W:Isee.R:Betty,wehaven’torderedthedesserts.B:Oh,Ihardlyforgetit.PleasebringusanApplePieandaGreenTeaPudding.W:Anythingelsetofollow?R:No,that’senough.Thankyou.W:Withpleasure.Iwillgetthemforyousoon.Warm-upDialogueReadingFurtherStudyRole-playTaskBetty（B）和Rachel（R）到一家西餐厅就餐，服务员Walter（W）前来迎接。Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.inseasontakeyourtimesetcoursechef’sdelightwithpleasure1.I’dliketorecommendour

foryou.2.Strawberriesare

now.3.Areyougoingtohavethe

?4.—Canyougivemeaglassofwater?—

.5.

andthinkcarefully.Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandanswerthefollowingquestions.1.WhatdoRachelandBettyorderforthestarter?

___________________________________________

2.Whyhaven’ttheyorderedtheCucumberSalad?___________________________________________

3.Whydotheypreferthechampagnewithoutice?___________________________________________

4.Whatkindofmaincoursehavetheyordered?___________________________________________

Makeanewdialoguebetweenawaiterorwaitressandaguestaboutorderingwesterndishes.Youmayneedtheexpressionsbelow.Forexample:1.Wouldyouliketohavetabled’hote,oràlacarte?2.Wouldyouliketotryourhousespecialty?3.Howwouldyoulikeyouregg/coffee/steak?4.WouldyoulikeyourFriedEggssunny-sideup?5.Withiceorwithoutice,sir?6.Wouldyouliketoputitonyourhotelbill?Warm-upDialogueReadingFurtherStudyRole-playTaskAssoonasyouareseated,removethenapkinfromyourplacesetting,unfoldit,andputitonyourlap.Donotshakeitopen.Thenapkinrestsonthelaptilltheendofthemeal.Don’twipeyourfacewiththenapkin.Neveruseittowipeyournose.Warm-upDialogueReadingFurtherStudyRole-playTaskIfyouexcuseyourself1fromthetable,foldthenapkinandplaceittotheleftorrightofyourplate.Neverplaceyournapkinonyourchair.Attheendof2themeal,leavethenapkinsemi-foldedattheleftsideoftheplacesetting.Thenapkinmustalsonotbeleftonthechair.Warm-upDialogueReadingFurtherStudyRole-playTaskWarm-upDialogueReadingFurtherStudyRole-playTaskA.ReadthetextagainandcircleYesorNo.1.Duringthemeal,thenapkinrestsonthelap.YesNo2.Youcannotusethenapkintowipeyournose.YesNo3.Ifyouexcuseyourselffromthetable,youcannotplacethenapkinonyourchair.YesNo4.Attheendofthemeal,youcanplacethenapkinonthechair.YesNoB.Learntheimportantphrasesinthetext.1.excuseoneself（为自己）请求离开练习：Heexcusedhimselfandwentuptohisroom.中文：___________________________________________

2.attheendof在……结束时练习：Themeetingroomemptiedattheendofthefirstdayofmeeting.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownwesterntableware.Warm-upDialogueReadingFurtherStudyRole-playTaskEnglishChinesedinnerknifedinnerfork汤匙Learnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCoursesEnglishChinesestarter/appetizer开胃菜SmokedSalmonBlackCaviarOysterGooseLiverSauce烟熏三文鱼黑鱼子酱生蚝鹅肝酱soup汤FrenchOnionSoupCreamofMushroomSoupMinestroneSoupCornandPeaSoupMexicanChiliBeefSoupCreamofCarrotSoup法式洋葱汤奶油蘑菇汤意大利蔬菜汤玉米青豆汤墨西哥辣味牛肉汤奶油胡萝卜汤Learnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCoursesEnglishChinesesalad沙拉SeafoodSaladwithFreshFruitMixedSaladFruitSaladGardenSaladCaesarSalad鲜果海鲜沙拉什锦沙拉水果沙拉田园沙拉凯撒沙拉maincourse主菜SeafoodFriedPrawnsFriedFishCakeswithLemonTomatoBakedFishDeep-friedSquidRingsGrilledNorwegianSalmonFiletBBQSpareRibsFriedSpareRibsGrilledNewZealandLambChops海鲜炸明虾炸柠檬鱼饼番茄烤鱼香炸鱿鱼圈烤挪威三文鱼排烤排骨炸排骨烤新西兰羊排Learnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCoursesEnglishChinesesidedish配菜SpaghettiwithSeafoodSeafoodPizzaRoastBeefandMushroomPizzaStir-FriedSeafoodRicewithCurryAmericanHotDogMeatballSandwichwithCheeseSeafoodwithRice海鲜意粉海鲜比萨烤牛肉蘑菇比萨咖喱海鲜炒饭美式热狗芝士肉丸三明治海鲜饭Learnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCoursesEnglishChinesedessert甜品CreamPuffBlueberryPieCherryPieAmericanCheeseCakeFrenchToastItalianTiramisuMangoPuddingPopcornVanillaIceCreamStrawberrySundae奶油泡芙蓝莓派樱桃派美式芝士蛋糕法式吐司意大利提拉米苏芒果布丁爆米花香草冰激凌草莓圣代Learnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCoursesEnglishChinesebeverage饮品BrandyCocktailGinPortWineRedWineSherryVodkaWhiskyCoconutJuiceLemonadeInstantCoffeeSodaWaterChocolateMilkShake白兰地鸡尾酒杜松子酒波特酒红酒雪利酒伏特加威士忌椰子汁柠檬茶速溶咖啡苏打水巧克力奶昔Thanksforlistening!HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

TableReservation

Lesson2

ChineseDishService

Lesson3

WesternDishService

Unit3TheFoodandBeverageDepartmentLesson4

BarService

GoalLearntointroducedifferentkindsofdrinkstoguests.Lesson4BarServiceWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.coffeecocktailsnackbeerredwinechampagne1.__________2.__________3.__________4.__________5.__________6.__________W:Excuseme,madam!Whatwouldyouliketodrink?J:Whathaveyougot?W:WehaveCafeMocha,Americano,Latte,BlackCoffee,Cappuccino,non-alcoholiccocktailandsoon.J:I’dlikealargeCappuccino.Howaboutyou,dear?B:Iamnotacoffeedrinker.Doyouservesoftdrinks?W:Yes,sir.Wehavecoke,lemonade,orangejuice.B:Orangejuiceplease.Warm-upDialogueReadingFurtherStudyRole-playTaskJade（J）和Bob（B）来到酒店咖啡厅，服务员William（W）向他们走来。W:Withorwithoutice?B:Withlotsofice,please.J:Doyouserveanythingelsebesidesdrinks,saydesserts?W:Wealsoservesandwichesandcakes.B:Givemetwopiecesofcake.Doyouhavesnacks?W:Certainly.I’llgetyousomepotatochips.I’llbringthemrightaway.J:Thankyou.W:Youarewelcome.Warm-upDialogueReadingFurtherStudyRole-playTaskJade（J）和Bob（B）来到酒店咖啡厅，服务员William（W）向他们走来。Warm-upDialogueReadingFurtherStudyRole-playTaskA.MatchtheEnglishwiththeChinese.Drawlines.1.potatochip