《酒店英语》课件-第10单元 常规客房服务

酒店英语会话

第六版Unit10RegularHousekeepingService单元学习目标Howtogreettheguests如何迎接客人1Howtointroducetheroomamenities如何介绍房间配置Howtosaywhenyouwantyourroomtobemadeup如何要求收拾房间3452Howtointroducewake-up-callservice如何介绍叫醒服务Howtointroducethelaundryservice如何介绍洗衣服务PracticalSentencePatterns实用句型

Goodmorning,madam.I’mthebellhop.I’llgettheluggageuptoyourroom.早上好，夫人。我是行李员，我会把行李送到您的房间去。MayIhaveyournameandroomnumber,please?我能知道您的姓名和房间号码吗？Couldyougivemeyournameandroomnumber,sir?先生，请告诉我您的姓名和房间号好吗？YouwillbeinRoom1208.您的房间号是1208。Letmecarrytheluggageforyou.让我来帮您搬行李吧。MayIhaveyourname,please?请告诉我您的姓名好吗？MayIhaveyourinitials,please?请问您姓名的首字母？Couldyoufillouttheregistrationscard,please?请您填一下登记卡好吗？Couldyoufillouttheroomchangingsheet,please?请您填写换房单。Pleaseenjoyyourstay./Iwishyouamostpleasantstayinourhotel.祝您逗留愉快！

1.Greetingtheguests接待客人PracticalSentencePatterns实用句型

Wehaveastore,abarbershop,alaundry,abilliard,tabletennis,videogames.我们有商店、理发店、洗衣店、台球、乒乓球和电子游戏。There’sarecreationandfitnesscenterinourhotel.我们有健身娱乐中心。Wehaveaverywellequippedbodybuildinggymnasium.我们有设施齐全的健身房。Yourroomsafeishere.Wesuggestyoukeepyourvaluablesinthesafe.房间的保险柜在这里。我们建议您把贵重的东西放进保险柜里。Therearetwosocketsinthebathroom,for110Vand220Vrespectively.在浴室里有两个插座，电压分别是110伏和220伏。Hereisthebathroomwhichisclosetothebedroom.浴室紧挨卧室。Whenwillthecaféandbaropen?咖啡馆和酒吧什么时间开始营业？Doestheguestroomofferanyotherservice?客房还提供其他的服务吗？2.Introducingorenquiringthehotelamenities服务员介绍或客人询问宾馆配置PracticalSentencePatterns实用句型

Ihaveasectionoffifteenrooms,andIalwaysdothecheck-outroomsfirstunlessthereisarequest.我负责15间房，而且总是先打扫客人已离开的房间，除非您提出要求。Justletusknowwhatyouneed,andifwecan,wewilloblige.您需要什么就告诉我们。我们会尽可能满足您的要求。Ifyouwantmetomakeupyourroomearly,justletmeknow.如果您要我早一点收拾您的房间，尽管吩咐。Youmaydialthenumber“1”tocalltheroomservicesectiondirectly.您可以拨“1”，直接打电话到客房部。Pleasebringmeanotherblanket.请给我另外送来一条毯子。Iamalwaysatyourservice.我随时愿为您服务。Yourroomwillbereadyinhalfanhour,madam.夫人，您的房间将在半小时内整理好。Iwouldliketohavemyshoespolished/mycoatpressed.我想找人擦皮鞋（烫衣服）。3.Thehousekeepingservice客房服务PracticalSentencePatterns实用句型4.Gettingthelaundryservice接受洗衣服务Haveyouanylaundry?有要洗的衣服吗？Pleasenotifyinthelaundrylistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.请在洗衣单上注明您是要将衣服熨烫、洗涤、干洗还是修补以及什么时间要取回。Wewilldoourbest,butwecan’tpromiseanything.我们会尽力，但不能保证。Theliningofthejackethascomeunstitched.夹克的里子开线了。Ifyoualsohaveanyotherquestions,pleaserefertoyourlaundrylistforthefurtherinformation.如果您还有其他问题，请在洗衣表上查询更多信息。PracticalSentencePatterns实用句型

Weofferwake-up-callservice.我们提供叫醒服务。Ourhotelhasthewake-up-callservice.我们宾馆提供叫醒服务。Anyonewhostaysinourhotelcanaskforthewake-up-callservice.住在宾馆的客人都可以要求叫醒服务。Atwhattimewouldyoulikemetogiveyouthewake-upcall?您希望在什么时间叫醒您？Whatkindofwake-upcallwouldyouliketohave,byphoneorbyknockingatthedoor?您愿意通过电话还是敲门叫醒您？Youcanrestassuredthatwewillwakeyouupat5:00tomorrowmorning.您可以放心休息，明天早晨5点我们会叫醒您的。5.IntroducingWake-up-callservice介绍叫醒服务SituationalDialogues情景会话DialogueAScene:Thebellhop(A)isshowingMr.Black(B)theamenitiesintheguestroom.A:Mr.Black,hereisthelightswitch,thetemperatureadjusterandthecloset.Hereisourhotel’sServiceInformationBrochure.Itgivesyouanideaaboutourservicesandroomamenities.B:Wonderful!Thankyou.A:Hereisthebathroomthatisclosetothebedroom.Thehotwatersupplyisroundtheclock.Andtherearetwosocketsinthebathroom,for110Vand220Vrespectively.B:Oh,Icanusemyelectricshaver.A:IsthereanythingIcandobeforeIleavetheroom?B:You’vemademefeelathome.Bytheway,isthetapwaterdrinkable?A:Oh,Mr.Black.Pleasedon’tdrinkthetapwater.Thereisboileddrinkingwaterinthethermosandcolddrinkingwaterinthecarafe.Ifyouneedanything,pleasepresstheredbutton.I’malwaysatyourservice.B:Thankyouverymuch.A:It’smypleasure.Haveagoodstay!1.IntroducingGuestRoomAmenities介绍房间配置SituationalDialogues情景会话DialogueBScene:Thebellhop(B)accompaniestheguest(G)totheroom.B:Hereweare,sir.Thisisyourroom.G:Thankyou.B:Thisisyourkeycard.Letmeopenthedoorforyou.Afteryou,sir.G:Ah,thankyou.Oh,it’salovelyroom!B:WherecanIleaveyourluggage,sir?G:Well,putitontheluggagestand,please.B:Thisisthebedsideremotecontrol.Theyareswitchesforthebedsidelamps.Hereistheremotecontrol.YoucanwatchTVprogramsbyusingchannelselector.G:Howmanychannels?B:Thirtychannels.Hereisaprogramguide.G:CanIgoonlineinmyroom?B:Ofcourse.G:Wonderful!B:Thisisthecloset.Youcanhangyourcoathere,andallthestationeriesareinthisdeskdrawer.G:DoyouhaveaplugadapterIcanuse?B:I’mverysorry.Wehaven’tany,sir.G:Isthereahairdryerinthebathroom?B:Yes.Andthereisaclothesbrushinthecloset.Andthisistheairconditioningcontrolpanel.MayIbeoffurtherservice,sir?G:No,thankyouforyourhelp.B:You’rewelcome,sir.Enjoyyourstay.1.IntroducingGuestRoomAmenities介绍房间配置SituationalDialogues情景会话WordListshowsb.tosomeplace 领某人去某处switchon 接通，打开roundtheclock 整日整夜；一昼夜drinkingwater 饮用水makeup 化妆，收拾，整理feelathome感觉安适，无拘束electricshaver电动剃须刀plugadapter 转换器hairdryer电吹风amenity/əˈmi:niti/n.配置，设施facility/fəˈsɪləti/n.设备，设施adjuster/əˈdʒʌstə/n.调节装置socket/ˈsɒkɪtn.插座respectively/rɪˈspektɪvli/adv.分别地shaver/ˈʃeɪvə/n.剃发，电动剃须刀drinkable/'drɪŋkəbl/adj.可饮用的thermos/'θɜ:məs/n.

保温瓶，暖水瓶carafe/kə'ræf/n.玻璃水瓶stationery/ˈsteɪʃənri/n.

文具UsefulExpressionsSituationalDialogues情景会话Notes:1.Thehotwatersupplyisroundtheclock.一天24小时供应热水。roundtheclock表示“连续一整天（或一昼夜）”，也可以说theclockround。Theyworkedtheclockround.他们连续工作了一整天（或一昼夜）。2.Hereisourhotel’sServiceInformationBrochure.Itgivesyouanideaaboutourservicesandroomamenities.这是我们宾馆的服务信息小册子，它会使您了解我们的服务及房间配置。3.Hereisthebathroomwhichisclosetothebedroom.浴室紧挨卧室。SituationalDialogues情景会话DialogueAScene:Thehotelemployee(A)withatrolleymeetsMr.Black(B)inthecorridor.A:Goodmorning.Mr.Black.B:Goodmorning.It’salmost11:00a.m.,andmyroomhasn’tbeenmadeupyet.A:I’msosorry,Mr.Black.Iamjustcomingalongtoyourroom.I’llbethereassoonasIfinishthisone.B:Really?Couldyoucleanmyroomfirst?Itseemstomethatmyroomisalwaysthelast.A:Well,Ihaveasectionoffifteenrooms,andIalwaysdothecheckoutroomsfirstunlessthereisarequest.B:Checkoutrooms?Whatarethey?Doyoumeanthatthepeoplewhogooutearlygettheirroomsdonefirst?Ifthatistrue,Iwillgooutateighttomorrowmorning.A:Acheckoutroommeansaroomthatisbeingvacatedattheendoftheguest’sstay.WehavetogettheroomsreadyforbookingagainbytheFrontDesk.B:Well,Isee.I’dliketotakeanapafterlunch.A:OK.Yourroomwillbereadyinhalfanhour,Mr.Black.M:Canyoudothisformeeveryday?A:Certainly,Mr.Black.Wealwaystrytohaveroomsmadeupearlyonrequest.Justletusknowwhatyouneed,andifwecan,wewilloblige.M:Good.Idoappreciatethefavorofyouputtingmyroomfirst.A:Withpleasure.2.GuestRoomHousekeeping房间整理SituationalDialogues情景会话DialogueBScene:Themaid(A)isenteringaguestroom.Sheisgoingtotidytheroomandaskstheguest(G).A:MayImakeupyourroomnow?G:Certainly.Pleasemakeupthedressingtable.A:Isee.Well,wouldyoulikemetoputyourlipstickinthedresserdrawer?G:That’sallright.A:CanIputthestationeryfolderinyourdresserdrawer?G:OK.Pleasecleanthefloor.Itisdirty.A:I’mterriblysorry,madam.I’llcleanitrightaway.G:Wouldyougetmesomesoapplease?A:Alright,madam.I’llgetitforyourightaway.G:Oh,wherearemyslippers?A:Well,yourslippersarewornout.I’mgoingtochangethemforyou.Hereyouare.G:Thankyou.Couldyousendsomeonetopickupmylaundry,please?A:Yes,madam.G:Thankyou.I’mgoingdownformylunch.Goonwithyourwork,please.A:Allright,madam.Everythingwillbereadywhenyoucomeback.2.GuestRoomHousekeeping房间整理SituationalDialogues情景会话WordListbedsidecontrol床头控制台goonline上网stationaryfolder文件夹check-out 办理结账及退房手续onrequest 根据要求UsefulExpressionssurf/sɜ:f/vt.trolley/'trɒlɪ/n.手推车corridor/'kɒrɪdɔ:/n.走廊vacate/və'keɪt/v.停止占用；腾出，空出nap/næp/n.打盹，小睡oblige/ə'blaɪdʒ/v.迫使；答应……的请求，使满足appreciate/ə'pri:ʃɪeɪt/v.感激；欣赏；增值，鉴赏SituationalDialogues情景会话Notes:

1.Wealwaystrytohaveroomsmadeupearlyonrequest.我们总是尽力应要求早把房间打扫好。makeup表示“整理（房间等）；准备（床铺等）；包装”。onrequest表示“应请求，应邀”；也可以说byrequest,atone’srequest。Theprofessorcametoourcollegetogivealecturebyrequest/atourrequest.教授应邀来我们学院讲课。Thecataloguewillbemailedfreeonrequest.目录将按要求免费邮寄。2.Wehavetogettheroomsreadyforbookingagainbythefrontdesk.我们需将房间整理好以便前台预定。3.Justletusknowwhatyouneed,andifwecan,wewilloblige.您需要什么就告诉我，如果可能，我会尽量满足您的要求。oblige用于被动语态时则表示“使感激”。Wearemuchobligedtoyouforyourhelp.非常感激您给我们的帮助。4.Idoappreciatethefavorofyourputtingmyroomfirst.很感激您先收拾我的房间。SituationalDialogues情景会话3.IntroducingWake-Up-CallService介绍叫醒服务DialogueAScene:Mr.Bellow(B)asksthereceptionist(A)howtohavethewake-up-callservice.B:Willyoudomeafavor,miss?A:Ofcourse,sir.B:ThisismyfirstvisittoTaiyuan.Iwonderifyourhoteloffersawake-up-callservice.A:Yes,sir.Anyonewhostaysinourhotelcanaskforthewake-up-callservice.Wouldyouliketoarrangeone?B:Yes,Imustgetupearliertomorrow.IwanttogototheFenheParktoenjoythemorningscenerythere.PeoplesaythereisamarvelouspoeticviewontheFenheRiverjustatdawn.A:That’strue.Itisworthvisiting.Atwhattimewouldyouliketobewoken?B:Atsixsharptomorrowmorning,please.A:Howwouldyouliketobewoken?Byphoneorbyknockingatthedoor?B:Byphone.Idon’twanttodisturbmyneighbors.A:Sure!We’llcallyoubyphoneatthattime.B:Thankyou.A:Mypleasure.Haveagoodsleepandpleasantdreams.SituationalDialogues情景会话3.IntroducingWake-Up-CallService介绍叫醒服务DialogueBScene:Mrs.White(W)isgoingtoGuangzhoubyplane,andsheismakingaphonecalltorequestawake-upcallnow.Theclerk(C)answersthephone.C:ThisistheFrontDesk.MayIhelpyou?W:Yes,I’mgoingtoGuangzhoubyplanetomorrowmorning.Doyouhaveawake-upcallservice?I’dliketobewokenup.C:Certainly,madam.Atwhattime?W:Ataround7:30a.m.C:Wehaveacomputerwake-upservice.Pleasedial5andthen0730forthetime.Remember,theremustbefivedigitsinanycase.W:Well,letmesee.Dial5andthen0730forthetime.Thatmeans50730.Isthatright?C:That’sright,madam.Ourcomputerwillrecordthetimeandyourroomnumber.Youcanrestassured.W:Thankyou.C:Youarewelcome.Haveagoodnight.SituationalDialogues情景会话WordList

UsefulExpressionsdosb.afavour帮某人忙wake-upcallservice叫早服务atdawn 黎明beworthdoing 值得做at…sharp 在……点整scenery/'si:nərɪ/n.风景，背景marvelous/'mɑ:vɪləs/adj.惊人的，奇迹般的poetic/pəʊˈetɪk/adj.有诗意的sharp/ʃɑ:p/adj.准时地digit/'dɪdʒɪt/n.数字assured/əˈʃʊəd/adj.感到心的；确信的；有保证的UsefulExpressionsSituationalDialogues情景会话Notes:

1.Willyoudomeafavor,miss?小姐，您能帮我忙吗？favour的意思是“恩惠；帮助”。dosb.afavor表示“帮某人的忙”。MayIaskafavourofyou?请您帮帮忙好吗？2.IwanttogototheFenheParktoenjoythemorningscenerythere.我想去汾河公园观赏那儿的晨景。3.PeoplesaythereisamarvelouspoeticviewontheFenheRiverjustatdawn.人们说汾河黎明的景色富有诗意。FenheRiver意为“汾河”，它是黄河的第二大支流，贯穿山西太原市区，被山西人称为母亲河。dawn是不可数名词；atdawn表示“在黎明”。4.Pleasedial5andthen0730forthetime.Remember,theremustbefivedigitsinanycase.请先拨5然后拨0730。记住，在任何情况下都必须拨5个数字。5.Youcanrestassured.您尽管放心。SituationalDialogues情景会话4.IntroducingtheLaundryService介绍洗衣服务DialogueAScene:Thefemaleguest(G)makesaphonecallregardinginformationofthelaundryservice.Ahotelemployee(H)answersthephone.G:Hello.IsthistheHousekeepingDepartment?H:Yes.MayIhelpyou?G:I’dliketoknowaboutyourlaundryservicehours.H:OK.Ifyourlaundryisreceivedbefore10:00a.m.,wewilldeliverittoyourroomby10:00p.m.,thesameday.Ifwereceiveitbefore3:00p.m.,we’llgetitbacktoyoubynoonthenextday.G:HowcanIdelivermylaundry?H:Ifyouhaveany,pleasejustputyourlaundryinthelaundrybagbehindthebathroomdoor.Thelaundryemployeecomesbytocollectiteverymorning.G:Thankyou.H:Pleasetickinthelaundrylistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.Youcanfillinthelaundryforminthedrawerofthewritingdesk.G:Isee.Whatifthereisanylaundrydamaged?Iwonderifyourhotelhasapolicyondealingwithit.H:Inthatcase,thehotelwillcertainlypayforit.Theindemnityshallnotexceedtentimesofthelaundrycharge.G:Oh,that’sreasonable.Ihopethere’snodamageatall.H:Don’tworry,madam.Thelaundrydepartmenthasalotofexperiencewiththistypeofwork.G:Isee.Wouldyousendsomeonetopickupmylaundryplease?H:Yes,madam.What’syourroomnumber?G:Myroomnumberis1027.H:Ouremployeewillbethereinafewminutes,madam.G:Thankyou.H:Youarewelcome.SituationalDialogues情景会话4.IntroducingtheLaundryService介绍洗衣服务DialogueBScene:Mr.Jones(J)callstheHousekeepingDepartmentforsomelaundry.Theemployee(A)answershim.(Afterawhile)J:Goodmorning.A:Goodmorning,sir.Youarecallingme,aren’tyou?WhatcanIdoforyou,sir?J:Oh,yes.Ihaveashirtverybadlystainedwithredwine.Canyouwashitout?A:Wewilldoourbest,butwecan’tpromiseanything.J:It’sallright.Andtheliningofthejackethascomeunstitched.Itmighttearfurtherwhilebeingwashed.A:Don’tworry,sir.We’llstitchitbeforewashing.J:Thanks.I’mgoingtoapartythisevening.Willyoubefinishedwiththembythen?A:I’mafraidthatwon’tbepossible.Usuallyittakesonedaytohavelaundrydone.Alldeliverieswillbemadebefore6:00p.m.Butwealsohaveexpressservice.J:What’sthedifferenceinprice?A:Wecharge50%moreforexpress,butitonlytakesfourhours.J:Great!I’llhaveexpressthen.A:OK.Ifyoualsohaveanyquestions,pleaserefertoyourlaundrylistforfurtherinformation.Haveaniceday.SituationalDialogues情景会话WordListUsefulExpressions

laundry/'lɔ:ndrɪ/n.

洗衣店，需洗熨的衣物tick/tik/v.给……做标记；在……上打钩iron/'aɪən/v.熨烫policy/'pɒləsɪ/n.保险单，政策indemnity/ɪn'demnɪti/n.赔偿exceed/ɪk'si:d/v.超过，胜过reasonable/'ri:zənəbl/adj.

有道理的，公平的，stain/steɪn/v.弄脏lining/'laɪnɪŋ/n.夹里，衬里tear/teə/v.撕，扯，划stitch/stɪtʃ/v.缝合delivery/dɪ'lɪvərɪ/v.传递，递送，交付inanycase 在任何情况下restassured放心inthatcase假若那样的话washout洗掉,洗下tearover撕扯expressservice快洗服务referto 查询信息laundryform洗衣单laundrydepartment洗衣部SituationalDialogues情景会话Notes:

1.Pleasetickinthelaundrylistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.请在洗衣单上注明你是否将衣服熨烫、洗涤、干洗还是修补以及你什么时候要取回。2.Theindemnityshallnotexceedtentimesofthelaundrycharge.赔偿费不超过洗衣费的10倍。3.Wecharge50%moreforexpress,butitonlytakesfourhours.快洗服务我们多收50%，但它仅需要4个小时。4.Pleaserefertoyourlaundrylistforfurtherinformation.请在洗衣表上查询更多信息。referto表示“参照，参考；查阅”，to是介词，后面接名词一类的词。DialoguePractice会话实训添加标题1.IntroducingGuestRoomAmenities房间配置介绍

(1)IntheGuestRoomGuest(G):Youjustarriveatyourroomwithahotelemployee.HotelEmployee(H):Youintroducetheamenitiestotheguest.(2)IntheGuestRoomMissKing:(K)YouarejustarrivingintheroominBeijingHotel.Youareaskingthehotelemployeesomethingabouttheamenitiesintheroom.HotelEmployee(HE):Youintroducetheamenitiestotheguest.添加标题

添加标题2.GuestRoomHousekeeping房间整理

(1)IntheGuestRoomHotelEmployee(H):Youcometotheroom.Youintroduceyourselfandwanttoknowiftheguestwouldliketohavetheroommadeup.Guest(G):Youanswerthehotelemployee’squestion.(2)IntheGuestRoomMissLi(L):Youcomebackfromshopping.Ahotelemployeeismakingupyourroom.Youaskhimtocleanthebathroom.HotelEmployee(H):Youanswertheguest’srequest.DialoguePractice会话实训添加标题3.IntroducingWake-up-callService叫醒服务介绍

添加标题

添加标题4.IntroducingtheLaundryService洗衣服务介绍

(1)IntheGuestRoomGuest(G):Youhavesomeclothestobecleaned.Youmakeaphonecallandwanttheemployeeinhousekeepingtosendsomeonetogetthem.EmployeeinHousekeeping(H):Youanswerthecall.(2)IntheGuestRoomEmployeeinHousekeeping(E)：Youbringbackthecleanedclothesfortheguest.Guest(G):Yougettheclothes.Butyoufindthelaundryisdamaged.(1)IntheGuestRoomMrs.Smith(S):You’regoingtoBeijingbyplanetomorrowmorning.Youmakeaphonecalltorequestamorningcall.Clerk(C):YouareaclerkattheFrontDeskofthehotel.Youanswerthephonecall.(2)AttheFrontDeskMr.Jones(J):YouwillleaveforGuilinforavisittomorrowmorning.Inordernottobelatefortheplane,youaskforawake-upcall.Clerk(C):YouareaclerkattheFrontDeskofthehotel.Youanswertheguest’srequest.Exercises练习TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.tearover a.时差2.restassured b.整理房间3.befondof c.在……点整4.expressservice d.放心5.doone’sroom e.撕扯6.beworthdoingf.收拾，整理7.makeup g.有麻烦，有困难8.timedifferenceh.值得做9.at…sharp i.喜爱10.beintroublej.快洗服务Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue1Employee:Goodevening.Lady:1.Areyouthroughwiththecleaning?M:I’vealmostfinished.Comein,please.L:Oh,youalways2myroom3and4.Thankyouverymuch.M:5.WillIdrawthecurtainsforyou,madam?L:Yes,thankyou.Wouldyou6abitinthebathroom?It’salittlemess.M:I’msorry.I’ll7itrightaway.M:Now,I’vefinishedcleaning.8?L:I9myshoespolished.M:Youcan10themoutsidethedoorbeforegoingtobedatnight,andthey’llbereadythenextmorning.L:That’sgreat.Oh,wouldyoudotheturn-downserviceformenow?M:Ofcourse.L:Thankyou.Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue2A:Excuseme,sir.1?B:Yes,Ihave.A:Wouldyouplease2thelaundrylistfirst?B:Yes,please.(Ashorttimelater)Hereitis.A:Pleasegivemeyourlaundrybag.Oneshirt,onecoatandapairoftrousers.Thereare3piecesaltogether.B:Yes.Thereisa3onmycoat.Canyou4it?A:We’ll5,butwecan’tpromiseanything.B:It’sallright.CanIgetthembackintheevening?A:Certainly.Theywillbereadyatabout5:00p.m.B:6.Thankyou.A:Withpleasure.Exercises练习TaskThree

TranslatethefollowingsentencesintoEnglish.1.它会使您了解我们的服务及设施。2.浴室紧挨卧室。3.我可以在房间上网吗？4.您有要洗的衣服吗？5.这是床头灯的开关。

Exercises练习TaskFourTranslatethefollowingsentencesintoChinese.1.Iwonderifyourhotelhasthewake-up-callservice.2.CanIputthestationeryfolderinyourdresserdrawer?3.Idoappreciatethefavorofyourputtingmyroomfirst.4.Whatifthereisanylaundrydamaged?5.Itmighttearoverfurtherwhilebeingwashed.DialoguePractice会话实训参考练习1.IntroducingGuestRoomAmenities房间配置介绍

(1)IntheGuestRoomGuest(G):Youjustarriveatyourroomwithahotelemployee.HotelEmployee(H):Youintroducetheamenitiestotheguest.DialoguePractice会话实训参考练习DialogueH：Goodafternoon,sir.MayIhelpyou?G：Yes.WherecanIleavemyluggage?H：Well,putithere.G：Oh,it’salovelyroom.Itlooksverybeautifulandcomfortable.H：OurhotelisoneofthebestinShanxi.G：That’sgood.H：Sir,thisisyourkeycard.Hereisthebathroom.Thehotwatersupplyisroundtheclock.Thisisthelightswitch,thetemperatureadjusterandthecloset.G：WhatabouttheTV?H：It’soverthere.Thisistheremotecontrol.Therearetenchannels.Hereisaprogramguide.G：Wonderful!Thankyou.Oh,isthereamap?H：Yes.Thisisamapofourcity.Ifyoutakeitalongwithyou,youwon’tloseyourway.G：Great!Thanksalot.H：Thereisacomputerintheroom.Youcangoonlineinyourroom.G：Isitfree?H：Ofcourse!G：Isthereahairdryerinthebathroom?H：Yes.Andthereisaclothsbrushinthecloset.G：Verygood.H：MayIbeoffurtherservice,sir?G：No,thankyouforyourhelp!DialoguePractice会话实训参考练习1.IntroducingGuestRoomAmenities房间配置介绍(2)IntheGuestRoomMissKing:(K)YouarejustarrivingintheroominBeijingHotel.Youareaskingthehotelemployeesomethingabouttheamenitiesintheroom.HotelEmployee(HE):Youintroducetheamenitiestotheguest.DialoguePractice会话实训参考练习DialogueH:CanIhelpyou,madam?G:Yes,istheresomestationery?Iwanttowritealetter.H:Yes,allstationeryisinthedeskdrawer.G:OK.H:What’smore,weputsomebooksontheshelfoverthere.ThisoneisaChinese-Englishdictionary.Maybeyouwilluseit.G:It’sverykindofyou.Iwanttogoout.Isthereamap?H:Yes,thereisamapofBeijing.G:It’sgreat!H:Andthisisabrochureexplaininghotelservices.G:Thankyou.DoyouhaveanadapterIcoulduse?H:I’msorry.G:Oh,Ifeelliketakingabathtofreshenupafterthetransoceanicflight.H:Well,thehotwatersupplyisroundtheclock.Andtherearetwosocketsinthebathroom.G:Isthereahairdryerinthebathroom?H:Yes,thereis.Anythingelse?G:No,thankyouagain.H:Withpleasure.Haveagoodtime!DialoguePractice会话实训参考练习2.GuestRoomHousekeeping房间整理(1)IntheGuestRoomHotelEmployee(H):Youcometotheroom.Youintroduceyourselfandwanttoknowiftheguestwouldliketohavetheroommadeup.Guest(G):Youanswerthehotelemployee’squestion.DialoguePractice会话实训参考练习DialogueH:Housekeeping,mayIcomein?G:Comein,please.H:Goodmorning,sir.I’msorrytodisturbyou.I’dliketomakeuptheroom.MayIdoitnow?G:OK,thankyou.Youseewearegoingtoinvitesomefriendstooursmallpartyhereintheroom.Wouldyoutidyupabitintheroom?H:Mypleasure.G:Oh,there’sastainonthecarpet.H:MayIseeitplease?G:Yes,hereitis.H:Whatkindofstainisit,sir?G:I’msorry,Idon’tknow.H:Wewilldoourbesttoremovethestain.G:Thanks.Andcouldyousendsomeonetopickupmylaundryplease?H:Yes,sir.G:Thankyou.H:You’rewelcome.DialoguePractice会话实训参考练习2.GuestRoomHousekeeping房间整理

(2)IntheGuestRoomMissLi(L):Youcomebackfromshopping.Ahotelemployeeismakingupyourroom.Youaskhimtocleanthebathroom.HotelEmployee(H):Youanswertheguest’srequest.DialoguePractice会话实训参考练习DialogueL:Goodevening.H:Goodevening,madam.CanIhelpyou?L:Yes.Icamebackfromshoppingjustnow.I’msotired.Iwanttotakeabath.Butit’squiteamessnow.H:I’msosorry,madam.I’llcleanyourroomrightaway.L:Well.Pleasebringusabottleofjustboiledwater,togetherwithsomefreshtowels.H:Noproblem.(afterawhile)Now,I’vefinishedcleaning.Anythingelse?L:Well…maybeI’vecaughtacold.H:I’msorrytohearthat.ShallIgetyouadoctor?L:Notnecessary.I’vetakensomemedicine.H:AstheChinesesayinggoes,"Ahotwaterbathcanthrowofftheflu."Andyoumighttrytodrinkasmuchboiledwateraspossible.L:Really?Wouldyouswitchonthekettletoboilsomewater?H:Certainly.L:That’sveryniceofyou.DialoguePractice会话实训参考练习3.IntroducingWake-up-callService叫醒服务介绍(1)IntheGuestRoomMrs.Smith(S):You’regoingtoBeijingbyplanetomorrowmorning.Youmakeaphonecalltorequestamorningcall.Clerk(C):YouareaclerkattheFrontDeskofthehotel.Youanswerthephonecall.DialoguePractice会话实训参考练习DialogueC:ThisistheOperator.MayIhelpyou?S:Yes,I’mintrouble.C:Oh,what’swrong,madam?S:Well,I’mleavingforBeijingbyplanetomorrowmorning.AndI’dhatetowakeuplate…C:Iunderstand.Youmeanyouneedawake-upcallservice?S:Yes,that’sright.C:Isee.Whattimewouldyouliketoreceivethewake-upcall?S:Theplanewillbeleavingat7o’clock.Ithink6o’clockwouldberight.C:Oh,letmesee.Itwillbeonehourfromheretotheairport.You’dbettergetupat5:30.S:Isitfarfromhere?C:Yes.S:Thankyoufortheinformation.Couldyoutellmewhatthetimeisnow?C:It’s9o’clockintheevening.S:OK,