BCD Travel-利用人工智能和政策洞察力发展旅行风险管理-Travel buyer insights Travel Risk Management

Travelbuyerinsights:

TravelRisk

Management

byBCDTravelResearch&Intelligence

BCD

Copyright©2026BCDTravelN.V.Allrightsreserved.

Aboutthesurvey

Inthissurvey,weexplorethetopicoftravelriskmanagementfocusingonhowdutyofcareprogramsareevolvingtomeetthedemandsofachangingenvironment.

Theresultsarebasedonanonlinesurveyofsurveyof88travelbuyersconductedinDecember2025.

NorthAmerica

Whowesurveyed

Wherethey’rebased

Asia

Pacific

6%

44%

LatinAmerica

8%

42%

Europe

Top-threeReporting

industriesline

16%

Manufacturing

15%

LifeSciences

11%

Technology

45%

Procurement

22%

Finance

12%

HumanResources

58%

Other

20%

Other

BD

CO

Whowesurveyed

Travelprogramscope

Local

3%

Regional

16%

81%

Global

Companysize

8%

1%

<1,0001,000-4,9995,000-10,000>10,000N/A

12%5%

73%

Travelspend

29%

7%

23%

>$100M

<$5M$5.1-$10M$25.1-$50M

19%

$50.1-

$100M

10%

N/A

12%

BCDO

AvailabilityofaTRMprogram

Nearlythree-quartersoftravelbuyersconfirm

havingaformaltravelriskmanagement(TRM)

programintheirorganization.

WedonothaveaTRM

Q:Doesyourorganizationhaveatravelriskmanagement(TRM)program?

BCDO

72%

20%

Yes,wehavea

formalTRM

programinplace

programoranyformaltravelsafetyinitiatives

Wehavesometravelsafetyinitiatives

8%

Q:WhichstatementbestdescribesyourTRMapproach?Foreachpair,selecttheoptionthatapplies.BCD

TRMapproach

Nearlyeightin10adoptproactivestrategiestopreventandmitigatetravelrisks;asimilarsharealigntheTRMapproachacrossmultipledepartments.Sevenin10haveadedicatedbudgetandsixin10outsourceTRMtothird-parties,whiletheresthandleitinternally.

Proactive:activelypreventandmitigaterisks

Integrated:alignedacrossmultipledepartments

Withadedicatedbudget

Traveler-centric

Managedinternally

18%

82%

22%

78%

30%

70%

35%

65%

58%

42%

Reactive:respondafterincidents

Siloed:operateswithlimitedcollaboration

Withoutadedicatedbudget

Policy-centric

Outsourcedtoathird-party

ResourcingofTRMprograms

Three-quartersoftravelbuyerssaytheirTRMprogramsaresufficientlyresourced.

40%

22%

NotresourcedMinimallyAdequatelyFullyresourced

resourcedresourced

34%

5%

ExpectedTRMbudgetchange

While71%expectnochangestoTRMbudgetsinthe

comingyear,aboutone-quarteranticipateamoderateincreaseinfunding.

23%

2%3%

DecreaseStaythesameSlightlyincreaseSignificantly

increase

71%

Q:HowwouldyoudescribethecurrentlevelofresourcingforyourTRMQ:Overthenexttwoyears,youexpectyourTRMbudgetto:

program?

BCD

Q:Inyourorganization,whatisthelevelofvariousstakeholders'involvementinTRMbudgetdecisions?Selectwhatapplies.BCD

Stakeholders’involvement

Thesecurity/riskteamhasthestrongestroleinTRMbudgeting,with68%actingasdecision-makersand20%asinfluencers.Leadershipandtravelmanagementleadorparticipateinmorethan80%ofdecisions,whileHR,

legalandprocurement,mainlyactasinfluencers.

Security/Riskteam

Leadership

Travelmanagement

HR

Legal

Procurement

Finance

33%

21%

16%

13%

9%

9%

6%6%

10%

12%4%

8%

11%

8%

9%

57%

52%

58%

40%

68%

44%

64%

19%

24%

25%

42%

Decision-makerInfluencerNotinvolvedNotsure

20%

13%

TRMasviewedbyleadership

LeadershipviewsTRMasadutyofcareobligation

ratherthanacostcontrolmeasure.

Mostimportant

compliancerequirement

Atravelerwellnessinitiative

Astrategic

businessenabler

Acostcontrolmeasure

Leastimportant

Adutyofcareobligation

A

BCDO

Q:Howdoyoubelieveyourcompany'sseniorleadershipviewTRM?Rankthefollowingfrom1(mostimportant)to5(leastimportant).

TRMtoolsandcapabilities

Incidentalertsandtravelertrackingarethemost

widelyusedfeatures,implementedbynineoutof10.AI-poweredanalyticshavealoweradoptionrateof

21%.

Incidentalerts TravelertrackingTravelermobileapp(s)

DestinationintelligenceAutomatedriskassessments AI-poweredanalyticsNotsure

Noneoftheabove

90%

88%81%

71%

55%

21%

4%

3%

Q:WhatTRMtoolsandcapabilitiesdoyouhaveinplace?Selectallthatapply.

Incidentresponseprotocols

Nearlyhalfoftravelbuyersreporthavingwell-definedanddocumentedincidentresponseprotocols,while30%relyoninformaloradhocprocesses.

45%

30%

12%12%

NoformalNotsure

protocol

Yes,well-definedanddocumented

Yes,informaloradhoc

Q:Doyouhaveaformalincidentresponseprotocolfortravel-relatedevents?

BCDO

Q:WhichareasofyourTRMprogramcouldbeenhanced?Selectallthatapply.

BCDO

TRMareastobeenhanced

Overone-thirdoftravelbuyershighlightgapsingovernance,communicationandsupplierprograms,indicatingtheseaskeyareasofriskmanagementthatrequireimprovement.

Policyandgovernance:internalcollaboration,accountability

Travelercommunication:situationalawareness,destinationbriefings

Suppliersafetyprograms:hotel,groundtransportation

Inclusiveriskmanagement:individualriskprofilesincl.accessibility,LGBTQ+

Maturityassessment:programaudit,benchmarking

Crisismanagement:responseprotocols,training

Peopleandresourcing:dedicatedTRMstaff,on-callcoverage

36%

36%

35%

29%

29%

28%

25%

25%

Technologyandtools:travelertracking,alerting,mobileapp

21%

Assistanceproviderservices:24/7response,medical/securityassistance

15%

None

Internalbarriers

InternalchallengesaffectingTRMprograms

includelackofbudgetandexpertise,followedbyunclearownershipandcompetingpriorities.

Budgetconstraints

LackofdedicatedstafforexpertiseUnclearownership

CompetingprioritiesLackofcross-functionalcollaboration

None

Limitedexecutivesupport

Other

Travelerresistance

36%

36%31%

28%19%

19%

12%

9%

7%

Q:WhataremajorinternalbarrierstoimprovingyourTRMprogram?

Externalchallenges

Externally,halfcitegeopoliticalandenvironmental

conditionsastheleadingobstacle,withdisconnectedsystemsandtoolsalsoposingasignificantchallenge.

Rapidlychanginggeopoliticalorenvironmentalconditions

Disconnectedsystemsortools

Costorpricingbarriersfromassistanceproviders

Regulatorycomplexity

None

Supplierlimitations

Third-partycomplianceissues

Other

49%36%

26%

24%

15%

14%

8%

3%

Q:WhatexternalchallengesaffectyourTRMefforts?Selectallthatapply.

BCDO

Artificialintelligence

WhileoneinseventravelbuyersuseAIintheirTRMprograms,morethanhalfareunsureaboutitsrole.

14%

WeuseAItosupportourTRMprogram

29%

WeareexploringAIusecasesbuthavenot

implementedAIyet

4%

53%

Notsure

WeseeAIastooriskyornotrelevanttoourTRMstrategyatthistime.

Q:Whichstatementbestdescribesyourorganization’sapproachtoAIinTRM?

AIusecases

Automatedincidentalertsarecurrentlyusedthemost,with41%oftravelbuyersalreadyapplyingthemand

14%planningtointroducethemshortly.

4%

41%

10%11%17%

7%21%16%

7%20%12%

17%17%

14%7%38%

61%

56%

61%

61%

Automatedincidentalerts

Misinformationdetection

Chatbotsorvirtualassistants

Predictiveriskmodeling

Travelersentimentanalysis

CurrentlyusePlantointroduceNoplanstointroduceNotsure

Q:HowdoyoucurrentlyuseAIforTRM-orplantouseitinthefuture?Selectwhatapplies.

BCDO

Safetyofhotelsuppliers

Overhalfofrespondentsaresatisfiedwithhotelsafety,while34%feelneutraland15%report

dissatisfaction

NeitherSomewhatExtremely

satisfiednorsatisfiedsatisfied

dissatisfied

.

14%1%

38%

14%

Somewhatdissatisfied

Extremelydissatisfied

34%

Q:Howsatisfiedareyouwiththesafetyandsecuritystandardsofyourhotelsuppliers?

Hotelsafetyaudits

Nearlyhalfoftravelbuyerssaytheircompaniesdonotconducthotelsafetyaudits.

Yes43%Not

9%

48%

No

sure

Q:Doyouincludesafetyandsecurityauditsin

hotelsourcingprocess?

Frequencyofreassessinghotelsafety

Approachestoreassessingsafetyofpreferredhotels

vary,with27%reviewingitannuallyandasimilarshareneverreassessingthesecurityofhotelsincludedin

theirprogram.

11%12%12%

7%7%

27%

24%

AfteranNeverOtherNotsure

incident

Every2-3Lessoftenyears

Annually

Q:Howoftendoyoureassessthesafetyandsecurityofpreferredhotelsuppliers?

BCDO

Short-termrentals

Q:Doesyourpolicyallowtheuseofshort-termrentals(Airbnb,Vrbo,etc.)forbusinesstravel?

Policy

Two-thirdsoftravelbuyerssaytheirtravelpolicydoesn’tallowtheuseofshort-termrentals,e.g.,AirBnborVrbo.

69%

18%

5%

Insomecases,No

e.g.,forextendedstays

Wedon'thaveformalpolicy

8%

Yes

Satisfactionwithsafety

Satisfactionwiththesafetyofshort-termrentalsofthosepermittingtheiruseismixed,withnearlyaquarterbeinghappyoverall.

61%

13%13%13%

SomewhatNeithersatisfiedSomewhatExtremelysatisfied

dissatisfiednordissatisfiedsatisfied

Q:Howsatisfiedareyouwiththesafetyofshort-termrentals?

BCD

Ride-hailing

Q:Doesyourcorporatetravelpolicypermittheuseofride-hailingservices,e.g.,UberorLyft?

Policy

Overthree-quartersallowtheuseofride-hailingservices,e.g.,UberorLyft.

73%

12%

5%

Insomecases,

e.g.,inspecific

locations

Wedon'thaveformalpolicy

10%

Yes

No

Satisfactionwithsafety

Overhalfaresomewhatorextremelysatisfiedwiththesafetyofride-hailingservices.

40%33%

14%

9%

4%

NeitherSomewhatExtremely

satisfiednorsatisfiedsatisfied

dissatisfied

Q:Howsatisfiedareyouwiththesafetyofride-hailingservicesforbusinesstravelers?

Somewhatdissatisfied

Extremelydissatisfied

BCD

Bikesandscooters

Policy

Whilehalfoftravelbuyersreporttheirtravel

policynotpermittingtheuseofrentedbikesande-scooters,41%don’thaveaformalpolicyon

theiruse.

50%

41%

Wedon'thaveformalpolicy

YesInsomecasesNo

5%4%

Autonomousvehicles

Policy

Athirdoftravelpoliciesdonotpermittheuseof

autonomousvehicles,while57%donotspecifytheirusageintravelpolicies.

57%

32%

Wedon'thaveformalpolicy

YesInsomecasesNo

5%5%

Q:Doesyourtravelpolicypermittheuseofrentedbikesande-scooters?Q:Doesyourtravelpolicypermittheuseofautonomousvehicles?

BCD

Employerconsiderationoftravelercharacteristics

Sixin10travelbuyerssaytheirprogramconsiderstravelers’personalriskfactors,mostlyonacase-by-casebasis.

Sometimes,case-Yes,systematicallyby-case

26%

14%

NeverRarely

49%

11%

Travelercharacteristics

includedinriskassessment

Genderandaccessibilityneedsareincludedinriskassessmentsby30%ofemployers.Halfoftravel

buyersareuncertainabouttheconsideredtravelercharacteristics.

49%

30%

30%25%

25%

25%

25%

15%

11%

4%

Notsure

AccessibilityneedsGender

Healthconditions

In-countryexperiencelevelLGBTQ+identityRace/ethnicityAge

Religion

Other

Q:Whichofthefollowingtravelerprofilefactorsareincludedinyourrisk

assessments?Selectallthatapply

.

BCD

Q:Doesyourprogramincorporatetravelers’personalriskfactors,e.g.,theiraccessibilityneedsorLGBTQ+status,intoriskassessments?

Experiencedriskincident

Notsure

29%22%

49%

Yes

No

Overthepastyear,nearlyhalfofcompanies

experiencedariskincidentrequiringtheactivationoftheirTRMresponse.

Q:Inthepast12months,hasyourorganizationexperienceda

travel-relatedincidentthatrequiredactivatingyourTRMprogram?

Company’sresponse

Companyincidentresponseisviewedpositively,with73%ratingitasveryorextremelyeffective.

56%

22%

3%

NoteffectiveatModeratelySlightlyVeryeffectiveExtremely

alleffectiveeffectiveeffective

17%

3%

Q:Howeffectivewasyourcompany'sresponsetotheincident?

Typeofincident

Riskincidentswereprimarilydrivenbysevereweather,politicalunrestandhealthemergencies.

Naturaldisaster/severeweatherPoliticalorsocialunrest Healthemergency Crime/theftTransportationaccident

Entryorvisaissues

Cybersecurity/databreachTerroristattack

Other

72%61%

58%

33%

28%

19%

17%

11%

3%

Q:Whattype(s)ofincidentstriggeredactivation?Selectallthatapply.

BCDO

Futurerisks

Geopolitics,climateandcybersecurityleadthelistoftravelbuyers’safetyconcernsforthecoming

years.

GeopoliticalinstabilityClimate/weatherdisruptions

CybersecurityrisksAI-generatedmisinformation

HealthandpandemicsSupplychain/tradedisruptionsNotsure

Other

88%66%

52%

30%

30%

22%

4%

1%

Q:Whichofthefollowingrisksdoyouexpecttobemostchallengingintheupcomingyears?Selectuptothree.

Addressingfuturerisks

Whilenearlytwo-thirdsoftravelbuyersbelievetheir

company’stravelsafetymeasuresareevolvingtoaddressrisks,nearlyoneinfourareuncertainaboutthisand11%respondnegatively.

NoNotsure

11%26%

63%

Yes

Q:Doyoubelieveyourcompany’stravelsafetymeasuresareevolvingtoaddressnewandemergingrisks?

BCDO

DestinationIntelligence

Provideslocation-specificinsightonsecurity,health&environmentalrisks.

Supportsinformedtraveldecisions

withcontextualguidance.

Includesinformationfordiversetravelers,includingwomenandLGBTQ+travelers.

HowBCDcanhelp

BCDTravelprovidesvisibility,communicationandinformeddecision-makingtosupportfasterresponsewhentravelriskconditionschange.

RiskAlerts

Deliverstimelyalertsonsecurity,

healthanddisruptionrisks.

Keepstravelersandteamsinformedasconditionschange.

Availableinsevenlanguages.

Travelervisibilityand

communication

Enablestravelandsecurityteamsto

locatetravelersduringincidents.

SupportstargetedSMS/emailcommunicationwithaffectedtravelers.

Strengthenssituationalawarenessfor

faster,coordinatedresponse.

TravelerSecurity

ProgramAssessment

Evaluatesthematurityofaprogram’stravelriskmanagementprogram

againsttheISO31030andindustrystandards.

Identifiesgapsandredundancies

acrossprocesses,policiesandtoolsthatmayaffectsafetyorcost.

Providescustomizedanalysiswith

findings,evaluationsand

recommendationstostrengthendutyofcareandoptimizethehealth,

safetyandsecurityoftravelingemployees.

HowBCDcanhelp

AdvitoisBCD’sconsultingdivisionwithsolutionsdesignedtohelpyoustrengthentravelriskprogramsbymeasuringprogrammaturating,aligningprovidersandprocesstodutyofcareandISO31030.