2-3 Emergency Handling Service 应急服务英语口语

Task3EmergencyHandlingService

应急服务PartIITrainService列车服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletohelpdisabledpassengersorpassengerswhocannotwalktoomuchinEnglish.BeabletohelppassengerstofindkidsorrelativeswhogetlostinEnglish.

BeabletohelpandtakecareofsickpassengersinEnglish.Training实训任务PartALead-inWorkingasaclerk,doyouknowhowtohelppassengersdealwithallkindsofemergencysituationonthetrain?Writedowntheemergencysituationandcorrespondingsolutions.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Mark:Excuseme.Couldyoudomeafavor?Clerk:Ofcourse.WhatcanIdoforyou?Mark:Icannotwalktoomuch.What’smore,Ifeelalittledizzyandveryttired.CouldyoupleasegetmeawheelchairwhenIgettothestation?Clerk:Noproblem.I’llarrangeawheelchairforyou.Thewheelchairwillbewaitingforyouontheplatform.Mark:Thankyou.It'sveryconvenient!Bytheway,whereistheaccessiblelift?Clerk:Sir,pleasewaitformeoutsidethiscarriageafterwegettothestation.I’lltakeyoutotheaccessiblelift.Mark:Great!Thankyouforyourhelp.Clerk:Mypleasure,Pleaseleaveusyourcarriagenumberandcontactnumber.Mark:Carriage16.Wewillgetoffthetrainfromthefrontdoorofcarriage16.Clerk:Ok,Carriage16.seeyousoon.Mark:Seeyousoon.Questions:WhenMarkonthetrain,whatproblemdidheencounter?Supposeyouaretheclerk,howdoyouhelpMarksolvetheproblem?Whatdoesaclerkpayattentiontowhenhe/shehelpspassengerarrangeawheelchair?Situation:Markcannotwalktoomuchandfeelsverytired.Markisinquiringwhethertheycangetawheelchairwhentheygettothestation.PartBSampleDialoguesLily:Iamsorrytointerruptyou.Couldyoudomeafavor?Clerk:Sure.Whatiswrongwithyou?Lily:Ican’tfindmyson.My4-year-oldsonAndyislost.WhatshouldIdo?Clerk:Pleasedon’tworry.Icanhelpyoufindyoursonbybroadcastinganannouncement.Pleasewritedowntheboy’sname,yourownname,contactnumberandyourcarriagenumber,Aboveall,Whatarecharacteristicsofyourson.Forexample:Whatishewearing

today?Lily:Ok,Heisfouryearsold.Heiswearingablueshirtandjeans.Letmewritedowntheinformationonthepaper.Clerk:Ok.Madam,I’llmakeanannouncementtolookforyourchild.Iwillinformyouassoonaswehaveanynews.Lily:Thankyou.Waitamoment….(Dearpassengers,nowwearelookingforafour–yearoldlittleboynamedAndywholostfromherfamily.Theboy,withablueskirtandjeans.PleasetaketheboytocarNo.6ifyoumeethim.HermotheriswaitingforhimincarNo.6.)Lily:Thankyouverymuch.Clerk:IbelieveyouwillseeyoursonsoonLily:Ihopeso.Thankyouforyourhelp.Clerk:It’smypleasure.Sample2Questions:1.WhenLilyonthetrain,whatproblemdidsheencounter?2.Supposeyouaretheclerk,howdoyouhelpLilysolvetheproblem?3.Whatdoesaclerkpayattentiontowhenhe/shehelpspassengerfindherchild?Situation:Lilyisstunnedandanxious,becauseher4-year-oldsonislost.Sheisaskingaclerkforhelp.PartBSampleDialoguesSituation:Jennylooksratherpale,shehaveafeverandaheadacheonthetrain,aclerkistakingcareofher.Clerk:Excuseme,Isthereanythingwrongwithyou?Jenny:Yes,Ihaveafeverandaheadache.Isthereanydoctoronthetrain?Clerk:Iamsorry.Thereisnodoctoronthetrain.Wehavesomemedicine.Howlonghaveyoubeenfeelinglikethis?Jenny:30minutesago.IthinkIcatchabadcold.Doyouhavesomemedicineforcold?Clerk:Yes,wehave.I’lltakesomemedicineandwaterforyou.Jenny:Thanksforyourexcellentservice.Clerk:Itwasmypleasure.Sample3Questions:1.WhenJennyonthetrain,whatproblemdidsheencounter?2.Supposeyouarethestationclerk,howdoyouhelpJennysolvetheproblem?3.Whatdoesastationclerkpayattentiontowhenhe/shehelpssickpassenger?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasaclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutotheremergencysituationmayoccuronthetrain.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsEmergencyService

应急服务wheelchair

轮椅accessiblelift

无障碍电梯accessibletoilet

无障碍厕所broadcast

广播characteristics

特征temporarystop

临时停车have/runafever

发烧stretcher

担架ambulance

救护车faint

晕倒first-aidbox

急救箱getscald

烫伤fireextinguisher

灭火器Emergencyhandbrake

紧急制动手柄Emergencyhammer

应急锤Emergencyescapewindow

紧急逃生窗UsefulSentencesStationClerk-OfferingServices1.Goodmorning!CanIhelpyou?2.I’llarrangeawheelchairforyou.3.Pleasewaitformeoutsidethiscarriageafterwegettothestation.I’lltakeyoutotheaccessiblelift.4.Pleaseleaveusyourcarriagenumberandcontactnumber.5.Icanhelpyoufindyoursonbybroadcastinganannouncement.6.Whatarethecharacteristicsofyourson.Forexample:Whatisshewearing

today?Passenger(Commoninquiries)1.Excuseme.Couldyoudomeafavor?2.Couldyoupleasegetusawheelchairwhenwegettothestation?3.Couldyoutellmetheclosestexit?4.Ican’tfindmyson.My4-year-oldsonAndyislost.WhatshouldIdo?5.Letmewritedowntheinformationonthepaper.6.Ihaveafeverandaheadache.7.Isthereanydoctoronthetrain?8.Doyouhavesomemedicineforcold?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.UsefulSentencesStationClerk-OfferingServices7.I’llmakeanannouncementtolookforyourchild.Iwillinformyouassoonaswehaveanynews.8.Dearpassengers,nowwearelookingforafour–yearoldlittleboynamedAndywholostfromhisfamily.Theboy,withablueshirtandjeans.PleasetaketheboytocarNo.6ifyoumeethim.HismotheriswaitingforhimincarNo.6.9.Excuseme,Isthereanythingwrongwithyou?10.Wehavesomemedicine.Howlonghaveyoubeenfeelinglikethis?11.I’lltakesomemedicineandwaterforyou.Passenger(Commoninquiries)1.Excuseme.Couldyoudomeafavor?2.Couldyoupleasegetusawheelchairwhenwegettothestation?3.Couldyoutellmetheclosestexit?4.Ican’tfindmyson.My4-year-oldsonAndyislost.WhatshouldIdo?5.Letmewritedowntheinformationonthepaper.6.Ihaveafeverandaheadache.7.Isthereanydoctoronthetrain?8.Doyouhavesomemedicineforcold?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%ProfessionalKnowledgeandSkills20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolvingSkills20%QuicktoRespond-10%QuicktoSolve-10%TeamworkSkills20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Steven’sgrandfather-Jasonsuddenlyslippedandsprainedhisankleonthetrain.Hisfootisbadlyswollen,sohecanhardlywalknow.Heneedssomemedicinenowandneedshelpwhenhereachesthestation.DiscussionQuestion讨论问题Ifyouaretheclerk,howwouldyouhandlethesituation?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士WhereistheDiningCarofHigh-SpeedTrain?LongTrainUsuallyatCarriageNo.9(orNo.8)ShortTrainUsuallyatCarriageNo.5(orNo.6)DoubleShortTrainsUsuallyatNo.5&No.13(orNo.6&No.14)Tips:Ifyouareunsure,youcanalsochecktheelectronicdisplayinthecarriageoraskthetrainattendant.III.PracticalTips小贴士MindtheDoor车门安全Donotpush,lean,orplacehandsonthedooredgeorcarriagejunctionstoavoidinjury.SafetyEquipment安全设备Donotmisusefireextinguishers,alarms,oremergencybrakeswithoutvalidreasons.CabAccess驾驶室规定Donotlingeraroundorenterthedriver'scabwithoutexplicitpermissionfromstaff.EmergencyWindow紧急破窗Inanemergency,usethehammertostriketheredpointtobreakthewindowafterstopping.EmergencyResponse

应急响应Staycalm,followstaffinstructions,andmaintainorder.Staffwillimplementemergencyplansimmediatelytoensurepassengersafety.IV.Exercises练习TranslatethefollowingChineseintoEnglish打扰一下，车上的无障碍厕所在哪节车厢?到站后，您随我来，我帮助您乘坐无障碍电梯出站。我的手提电脑落在餐车了，怎么办？

请留下您的联系方式，有消息我马上通知你。我们有些药，我去给您拿。亲爱的旅客朋友们

，现在广播找人。杰森先生，听到广播后请到6号车厢，你的朋友莎莉在这等你。TranslatethefollowingEnglishintoChinese1.Letmehelpyouwithyourbaggage.2.Icontactthestationstaffandaskthemtoarrangeawheelchairforyourfatheratonce.3.Inanemergency,pleasefollowthedirectionoftrainstaff.4.IgotscaldedmyhandwhenIfilledmycupwithhotwater,doyouhavemedicineforscald?5.Don’tworry,I’llfindyourfriendbybroadcastinganannouncement.Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

打扰一下，车上的无障碍厕所在哪节车厢?1.Excuseme,whichcarriageistheaccessibletoiletonthetrain?2.到站后，您随我来，我帮助您乘坐无障碍电梯出站。2.Pleasefollowmeafterarrival,Iwillhelpyouexitthestation.3.我的手提电脑落在餐车了，怎么办？

3.Ileftmylaptopinthediningcar,whatshouldIdo?Exercises-ChinesetoEnglish

4.请留下您的联系方式，有消息我马上通知你。4.Pleaseleaveyourcontactinformation,Iwillinformyou.5.我们有些药，我去给您拿。5.Wehavesomemedicine,Iwillgetitforyou.6.亲爱的旅客朋友们

，现在广播找人。杰森先生，听到广播后请到6号车厢，你的朋友莎莉在这等你。6.Dearpasengers,mayIhaveyourattention,please.Mr.Jason,pleasecometoCarriageNo.6afterhearingtheannouncement，yourfriendSallyiswaitingforyouhere.Exercises-EnglishtoChineseLetmehelpyouwithyourbaggage.1.让我帮您拿行李吧。2.Icontactthestationstaffandaskthemtoarrangeawheelchairforyourfatheratonce.2.我联系车站工作人员，让他们马上为您父亲安排轮椅。3.Inanemergency,pleasefollowthedirectionoftrainstaff.3.紧急情