酒店英语四级试题

酒店英语四级试题

PartI:VocabularyandStructure(20points,1pointeach)Directions:Thereare20incompletesentencesinthissection.ForeachsentencetherearefourchoicesmarkedA),B),C)andD).ChoosetheONEanswerthatbestcompletesthesentence.1.Wehaveareservationunderthenameof______.A)SmithB)Mr.SmithC)theSmithD)aSmith2.I'mafraidtherestaurantisfully______atthemoment.Wouldyoumindwaiting?A)occupiedB)engagedC)reservedD)booked3.TheguestinRoom1208wouldliketo______hisstayfortwomorenights.A)expandB)extendC)enlargeD)delay4.Couldyoupleasesendsomeoneto______myluggagetomyroom?A)bringB)carryC)fetchD)take5.Theairconditioninginmyroomdoesn'tseemtobe______properly.A)functioningB)makingC)goingD)running6.Weoffera10%discountforguestswhopay______cash.A)inB)byC)withD)through7.Ifyouneedanythingduringyourstay,pleasedonot______tocallthefrontdesk.A)hesitateB)stopC)pauseD)refuse8.Thehotelprovidesacomplimentary______breakfastfrom6:30to10:00AM.A)continentB)continentalC)continuedD)containing9.I'dliketo______awake-upcallfor7:00AMtomorrow.A)askB)orderC)requireD)request10.Theconferenceroomcan______upto50people.A)accommodateB)containC)holdD)sit11.Pleasefilloutthis______formwithyourpersonaldetails.A)registrationB)reservationC)informationD)application12.Theminibarinyourroomwillbe______daily.A)restockedB)refilledC)renewedD)replaced13.Forsafetyreasons,pleaseusethe______exitincaseofafire.A)urgentB)emergentC)emergencyD)immediate14.I'mcallingto______aboutthelaundryservice.A)inquireB)requireC)acquireD)request15.Weapologizeforthe______.Maintenancewillfixtheplumbingissueshortly.A)convenienceB)disturbanceC)assistanceD)circumstance16.Your______is12:00noon.Latecheckoutmayincuranextracharge.A)check-intimeB)departuretimeC)checkouttimeD)leavingtime17.Thebusinesscenteris______onthesecondfloor,nexttothelobby.A)placedB)situatedC)stoodD)lain18.I'mafraidsmokingisnot______inanyofourguestrooms.A)letB)allowedC)agreedD)promised19.Wouldyoulikemeto______ataxiforyoutotheairport?A)arrangeB)organizeC)manageD)plan20.Wehopeyouenjoyyour______withus.A)livingB)stayC)visitD)tripPartII:Cloze(15points,1pointeach)Directions:Thereare15blanksinthefollowingpassage.ForeachblanktherearefourchoicesmarkedA),B),C)andD).YoushouldchoosetheONEthatbestfitsintothepassage.WelcometotheGrandPlazaHotel.Wearecommittedtomakingyourstayascomfortableand(21)______aspossible.Upon(22)______,youwillbeaskedtopresentavalidIDandacreditcardfor(23)______.Ourfriendlystaffwillthenassistyouwiththe(24)______process.Yourroomisequippedwithmodern(25)______,includinghigh-speedWi-Fi,aflat-screenTV,andacoffeemaker.Roomserviceis(26)______24hoursaday.Shouldyourequireany(27)______,suchasextratowelsorpillows,pleasedial'0'fromyourroomphone.Ourhotel(28)______severaldiningoptions.TheSunriseCaféservesabuffetbreakfastdaily.Forlunchanddinner,youmayvisittheRiversideRestaurant,which(29)______internationalcuisine.TheSkyLoungeonthetopflooristheperfectplaceto(30)______adrinkwhileenjoyingthecityview.Pleasenotethattheswimmingpoolandfitnesscenteronthethirdfloorare(31)______toallguestsfreeofcharge.Youcanfindyourroomkeycard,whichalso(32)______asyouraccesscardtothesefacilities,intheenvelopeprovided.Wealsoofferconciergeservicestohelpyou(33)______localtours,theatertickets,orrestaurantreservations.Foryour(34)______,safetydepositboxesareavailableatthefrontdesk.ThankyouforchoosingtheGrandPlazaHotel.We(35)______forwardtoservingyou.21.A)enjoyableB)enjoyedC)enjoymentD)enjoying22.A)departureB)arrivalC)leavingD)checkout23.A)depositB)moneyC)paymentD)incidentals24.A)check-inB)checking-inC)check-in'sD)check-ining25.A)amenitiesB)furnitureC)devicesD)appliances26.A)usableB)readyC)availableD)possible27.A)amenitiesB)itemsC)mattersD)supplies28.A)includesB)featuresC)ownsD)provides29.A)offersB)recommendsC)proposesD)presents30.A)eatB)haveC)orderD)enjoy31.A)accessibleB)allowedC)permittedD)open32.A)usesB)actsC)servesD)works33.A)withB)forC)onD)in34.A)securityB)safetyC)convenienceD)benefit35.A)seeB)waitC)hopeD)lookPartIII:ReadingComprehension(30points,2pointseach)Directions:Therearethreepassagesinthispart.Eachpassageisfollowedbysomequestionsorunfinishedstatements.ForeachofthemtherearefourchoicesmarkedA),B),C)andD).Youshoulddecideonthebestchoice.PassageOneHotelPolicies&InformationCheck-in/Check-out:Check-intimeis3:00PM.Check-outtimeis12:00PM.Earlycheck-inorlatecheck-outmaybeavailableuponrequest,subjecttoavailabilityandpossiblyanadditionalcharge.Payment:Weacceptallmajorcreditcards,debitcards,andcash.Avalidcreditcardisrequireduponcheck-inforsecuritypurposes,evenifyouplantopaywithcash.Cancellation:Toavoidacancellationfee,pleasecancelyourreservationatleast48hourspriortoyourscheduledarrivaldate.Forreservationsduringpeakseasonsorforspecialrates,differentcancellationpoliciesmayapply.Parking:Self-parkingisavailablefor$25pernight.Valetparkingisofferedfor$35pernight.Parkingspacesarelimitedandavailableonafirst-come,first-servedbasis.PetPolicy:Weareapet-friendlyhotel.Anon-refundablepetfeeof$75perstayapplies.Petsmustbeleashedinpublicareasandarenotallowedinfoodandbeverageoutlets.Smoking:Allguestroomsandindoorpublicareasarestrictlynon-smoking.Acleaningfeeof$250willbechargedforsmokinginaroom.36.Whatisthestandardcheck-outtime?A)2:00PMB)12:00PMC)3:00PMD)11:00AM37.Whatisrequiredfromeveryguestduringcheck-in?A)Acashdeposit.B)Avalidcreditcard.C)Aparkingreservation.D)Anearlycheck-infee.38.Tocancelaregularreservationwithoutafee,aguestshouldnotifythehotel______.A)onthearrivaldayB)atleast24hoursinadvanceC)atleast48hoursinadvanceD)oneweekinadvance39.Howmuchmoreexpensiveisvaletparkingcomparedtoself-parkingpernight?A)$10B)$25C)$35D)$6040.WhichofthefollowingisTRUEaccordingtothepetpolicy?A)Petsareallowedeverywhereinthehotel.B)Thepetfeewillberefundeduponcheckout.C)Thereisachargeforhavingapetintheroom.D)Petscanbeoff-leashinthelobby.PassageTwoAguest,Mr.Johnson,callsthefrontdeskfromhisroom.FrontDesk:Goodevening,FrontDesk.HowmayIassistyou?Mr.Johnson:Hello,thisisMr.JohnsoninRoom1420.I'vejustreturnedtomyroomandfoundthatthehousekeepingstaffhasn'tbeenheretoday.Thebedisn'tmade,thetrashhasn'tbeenemptied,andIhavenocleantowels.FrontDesk:Oh,Idoapologizeforthat,Mr.Johnson.Ourrecordsshowyourroomwasscheduledforservice.Theremighthavebeenamisunderstanding.Letmesendahousekeepertoyourroomimmediatelytotakecareofit.Wouldnowbeaconvenienttime?Mr.Johnson:Yes,nowisfine.Also,thelightbulbinthebedsidelampseemstohaveburntout.FrontDesk:Noted.Iwillinformhousekeepingtobringareplacementbulbaswell.Isthereanythingelsewecandoforyou?Mr.Johnson:No,thatshouldbeall.Thankyouforyourhelp.FrontDesk:You'rewelcome,sir.Again,pleaseacceptoursincereapologiesfortheinconvenience.Thehousekeepershouldbeatyourdoorwithin10minutes.41.WhatisthemainproblemMr.Johnsonreports?A)Helosthiskey.B)Hisroomwasnotcleaned.C)Thefrontdeskgavehimthewrongroom.D)Thelightinthebathroomisnotworking.42.Howdoesthefrontdeskstaffrespondinitially?A)Byarguingabouttheschedule.B)Byapologizingandtakingaction.C)Bytransferringthecalltohousekeeping.D)Byaskingtheguesttocometothelobby.43.WhatadditionalissuedoesMr.Johnsonmention?A)Anoisyneighbor.B)AproblemwiththeTV.C)Aburnt-outlightbulb.D)Aleakyfaucet.44.Whatdoesthefrontdeskstaffpromiseregardingthehousekeeper?A)Thehousekeeperwillcallfirst.B)Thehousekeeperwillcomethenextday.C)Thehousekeeperwillarrivewithin10minutes.D)Thehousekeeperwillbringanewlamp.45.Whatistheoveralltoneofthefrontdeskstaffinthisconversation?A)Rudeandimpatient.B)Apologeticandhelpful.C)Indifferentandslow.D)Confusedandunsure.PassageThreeTheroleofahotelconciergeisoftenconsideredtheheartofhospitality.Aconciergeisnotmerelyasourceofinformation;theyareproblem-solvers,connectors,andambassadorsforboththehotelandthecity.Theirprimarydutyistoenhancetheguestexperiencebyfulfillingrequeststhatrangefromthesimpletothecomplex.Typicaltasksincludemakingrestaurantreservations,bookingticketsforshowsortransportation,providingdirections,andrecommendinglocalattractions.However,askilledconciergeoftengoesbeyondthesebasics.Theymightsecurealast-minutetableatafully-bookedexclusiverestaurant,arrangeforaspecialgifttobedeliveredtoaguest'sroom,orhelpplanauniquelocalexperiencelikeaprivateguidedtour.Theeffectivenessofaconciergereliesonextensivelocalknowledge,astrongnetworkofcontacts,andexcellentcommunicationskills.Theymustbediscreet,patient,andpossessagenuinedesiretohelp.Formanyguests,especiallyinternationaltravelers,theconciergeistheirmostvaluablepointofcontact,transformingastandardstayintoamemorableone.Inanageofonlineinformation,thepersonaltouchandexpertcurationprovidedbyaprofessionalconciergeremainirreplaceable.46.Whatisthemainideaofthepassage?A)Thehistoryofhotelconcierges.B)Thechallengesfacedbyconcierges.C)Theimportanceandroleofahotelconcierge.D)Acomparisonbetweenconciergesandfrontdeskstaff.47.WhichofthefollowingisNOTmentionedasatypicaltaskforaconcierge?A)Makingrestaurantreservations.B)Repairingbrokenitemsinguestrooms.C)Bookingticketsforevents.D)Providinglocalrecommendations.48.Whatdoesthepassagesuggesta"skilledconcierge"cando?A)Replaceallotherhotelstaff.B)Handleunusuallydifficultrequests.C)Workwithoutanetworkofcontacts.D)Focusonlyonbasicinformationservices.49.Whatpersonalqualitiesareimportantforaconciergeaccordingtothepassage?A)Strictnessandformality.B)Discretionandpatience.C)Ambitionandcompetitiveness.D)Creativityandartisticskill.50.Whydoesthepassageclaimtheconcierge'sroleis"irreplaceable"eventoday?A)Becausetheyarethehighest-paidstaff.B)Becausetheyprovideapersonaltouchandexpertservice.C)Becausetheymanageallhotelbookings.D)Becausetheywork24hoursaday.PartIV:Translation(15points)Directions:TranslatethefollowingsentencesorashortparagraphintoEnglish.51.我想预订一间本周五晚的大床房，住两晚。52.请问酒店有前往机场的班车服务吗？53.我的房间马桶堵塞了，需要立即修理。54.请将我的账单打印出来，我需要用公司信用卡付款。55.如果您对我们的服务有任何意见或建议，请填写放在桌上的顾客反馈表。PartV:Writing(20points)Directions:Forthispart,youareallowed30minutestowriteashortessay.Supposeyouareamanageratahotel.Youneedtowriteanemailtoaguestwhohascomplainedaboutnoisefromtherenovationworknexttotheirroom.Youremailshould:1.Apologizefortheinconvenience.2.Explainthesituation(e.g.,essentialmaintenance,limitedhours).3.Offerasolutionorcompensation(e.g.,changeroom,discount,gift).4.Reassuretheguestofyourcommitmenttotheircomfort.Writeatleast120words.Youdonotneedtowritetheaddress.---Answers:PartI:VocabularyandStructure1-5BDBAA6-10AABDA11-15AACAB16-20CBBABPartII:Cloze21-25ABDAA26-30CBBAD31-35ACAADPartIII:ReadingComprehension36-40BBCAC41-45BBCBB46-50CBBBBPartIV:Translation51.Iwouldliketoboo