铁路客运服务英语课件 Project 3

铁路客运服务英语DeparturesHall

出发大厅Project03ProjectThree

DeparturesHall•masterexpressionsrelatedtostationfacilitiesandserviceswithinthedepartureshall.•guidepassengerstodifferentfacilitiesandexplainservicesavailable.•provideassistancetospecialcarepassengers.Youareastaffmemberinabusyrailwaydepartureshall.Yourprimaryroleinvolvesgivingdirectionsandassistancetopassengers.Acrucialpartofthisisproactivelyidentifyingandassistingspecialcarepassengers,whichincludesguidingthemtobarrier-freefacilities,prioritylounges,babycarerooms,andarrangingwheelchairassistance.LearningObjectivesLearningContext◎Therearemanydifferentwaitingroomsatsomerailwaystations.CanyoutellusinEnglish?◎Whatfacilitiesarethereinthewaitinghallsofrailwaystations?TrytothinkWarming-up01TrytodiscussWarming-up01◎Whatfacilitiesandservicesareavailableforpassengerswithspecialneeds?02SkillsDevelopment02SkillsDevelopmentSkillsDevelopmentSentencePatternsOurstationhashotwateravailableforpassengers.Pleasebecareful,asthewaterdispensedisveryhot.我们车站有开水间，使用时请注意安全，以防烫伤。Pleasegoupstairsforaccesstoyourtrain.您乘坐的列车需要在楼上大厅候车。Thiswaitingareaisforclassicrailtrains.Thewaitingareaforhighspeedtrainsisstraightahead.这里是普速车候车区，高铁列车请往前走。Doyouknowyourtrainnumber?Onthedisplay,totheleftisyourtrainnumber,withitswaitingroomontheright.Justfollowthesignstoyourwaitinghall.您知道您的车次吗？显示屏左栏是车次，右栏是候车区，然后看指示标就可以了。1234SkillsDevelopmentSentencePatternsPleasetakeiteasyandrelax.Wewillhelpyousolveyourproblemfirst.麻烦您稍微冷静一下，我们将优先为您解决问题。Wehaverestaurantsherejustabovethedeparturelevel—theyareoverthere.Youcanusetheescalatorstogoup.餐厅位于出发大厅上层，扶梯在那里，您从那里上去就好。Juice,mineralwater,andbiscuits,amongstothers,areavailableatallconvenienceshops.每个便利店都有果汁、矿泉水、饼干等。Ourpayloungechargesare10yuanperhour,withaminimumchargeofonehour.我们休息室是计时收费的，1小时10元，最低按1小时计算。5678SkillsDevelopmentSentencePatternsTheVIPloungeisfreelyaccessibletoourmembers/businessclasspassengers/thebank’spremiumcustomersonly.这个贵宾室是面向我们会员/商务座旅客/银行高端客户免费开放的。Sorry,nophotographyispermittedhere.抱歉，请勿在此拍照。Youcangetcashfromcashmachines/ATMsatthecornersofthewaitinghall.您可以从位于车站候车厅四个角落的自动取款机上取现金。Justamoment,please.I’llasksomeonewhospeaksEnglishbettertoserveyou.您稍等一下，我联系我们车站英语较好的同事帮您。Wehaveababycareroomformothersandbabies.我们这里有母婴休息室。139101112SkillsDevelopmentWelcometotheVIPLounge.01DialogueSkillsDevelopmentWelcometotheVIPLounge.01DialogueStationStaff:Goodmorning,sir,canIhaveyourID,please?Passenger1:Hereitis.StationStaff:I’msorry.VIPloungeisforbusinessclasspassengersonly.Ifyouwanttoremainhere,I’mafraidyouwillhavetopay.Passenger1:Howmuchisit?StationStaff:Thefeeis50RMB,incash,please.Passenger1:OK.Iwillnotbein.(Anotherpassengercomeshere.)StationStaff:WelcometotheVIPlounge.Sir,yourvalidID,please.Passenger2:Hereyouare.StationStaff:Sir,yourtrainleavesat9:44.Letmeregisteryourticketdetails.Havearestplease.Wewillremindyouatboarding.SkillsDevelopmentWelcometotheVIPLounge.01DialoguePassenger2:OK.IsthereWi-Fiavailablehere?StationStaff:Yes,sir.TheWi-FipasswordisBJN123.Wouldyoulikesomethingtodrink?Therearefreedrinksanddelicioussnacks,helpyourselfplease.Passenger2:Thankyouverymuch.CanIreadvariousnewspapersandmagazineshere?StationStaff:Yes,theyarepreparedforyou.Youcanreadhere.(Anhourlater.)StationStaff:TrainG101isnowboarding.Pleasemakesureyou’veeverythingwithyou.Followmeplease.Passenger2:OK.CanItakeawaythismagazine?StationStaff:Sorry,sir.PleasedonotremovereadingmatterfromtheBusinessClasslounge.Passenger2:OK.Let’sgo.SkillsDevelopmentWelcometotheSpecialCareWaitingArea.02DialoguePublicAnnouncement:Ladiesandgentlemen,welcometoBeijingWestRailwayStation.Pleasetakegoodcareofyourbelongingswhilewaitinginthestation.StationStaff:WelcometotheSpecialCareWaitingArea.Haveyoumadeareservationforourspecialcareservices?Passenger:I’mtravelingwithmy75-year-oldfatherandmyyoungchild.Themainwaitinghallisquitecrowded,soit’sabitinconvenientforus.Maywewaithereinstead?StationStaff:Certainly,madam.Letmegetyoucheckedinrightaway,andwe’llassistyouassoonaspossible.SkillsDevelopmentWelcometotheSpecialCareWaitingArea.02DialoguePassenger:Excuseme,doweneedtopayforthis?StationStaff:Thespecialcareserviceispartofourrailwayservicesandisprovidedfreeofcharge.Passenger:Thankyouverymuch.That’sverykindofyou.StationStaff:Madam,hereinourSpecialCareWaitingArea,wealsohaveachildren’splayzone.Yourfathercanrelax,andyourchildcanplaythere.Passenger:That’sverythoughtfulofyou.StationStaff:Madam,tohelpuskeeptheplayareaclean,wouldyoupleasehaveyourchildremovetheirshoesbeforeplaying?Passenger:OK.SkillsDevelopmentApassengerisshoppinginthewaitinghall.03DialogueSalesClerk:Goodmorning,sir,welcometoourconvenienceshop.WhatcanIdoforyou?Passenger:Morning.Ismineralwateravailablehere?SalesClerk:Yes.Hereitis.Passenger:Isthisbottlepastitsexpirydate?Pleasetakealook.SalesClerk:Sir,thedatehereiswhenitwasmanufactured.Itsbestbeforedate12monthsafterthisday.Soit’snotexpired.Passenger:OK.Arethereanyunusualthingsproducedinthiscity?I’mlookingforsomethingformydaughter.SalesClerk:IsthisyourfirsttimehereinChengdu?Passenger:Yes.SkillsDevelopmentApassengerisshoppinginthewaitinghall.03DialogueSalesClerk:Mm...Howaboutthislovelypandatoy?It’sreallyahotiteminourshop.AndyouknowthatpandaisasymbolofChengdu.Lookatitslovelyshape.Yourdaughterwilldefinitelylikeit.Passenger:Itlooksgreat!Howmuchisit?SalesClerk:168yuan.Passenger:Thetoyisnice,butit’stooexpensive.Canyouworkitdownalittle?SalesClerk:Wewillofferyouaspecialdiscountsinceyoulikeitsomuch.Howabout150yuan?Passenger:Thatsoundsreasonable.Iwilltakeit.SalesClerk:AreyoupayingincashorbyChineseUnionPaycard?Passenger:Incash,please.Hereitis.SalesClerk:Thanks.Wishyouapleasantjourney.Passenger:Bytheway,isthereacafeinsidethewaitinghall?SalesClerk:Yes,sir.ThecafeisonLevel2.Togothere,pleaseusetheescalatorontheoppositeside.ListeningComprehensionSectionATrytochoosetheappropriateresponsesfromthefourchoicesmarkedA),B),C)andD).03ListeningComprehensionSectionBWritedownwhatyouhaveheard.03LocatebaseddisplaysreservedseniorsdisabledRevivalExpressfastestspeeds04CommunicativeExercisesExercise1Matchthewordsandp