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1thecontactbetweencoachandemployeenotsolvingalldifficultiesatwork

2thediscussionofhowcertainsituationscouldbebetterhandlediftheyoccuragain

3acoachencouraginganemployeetoapplywhathasbeentaughttoroutineworksituations

4coachingprovidingnewinteresttoindividualswhoareunhappyintheircurrentpositions

5coachingprovidingasupportiveenvironmenttodiscussperformance

6employeesbeingaskedtoanalysethemselvesandpractisegreaterself-awareness

7coachingenablingacompanytorespondrapidlytoalackofexpertiseinacertainarea

AButthereareplentyofsimilarcontractstobewonintheeastofScotlandbeforeRobertsonturnsherattentionelsewhere.

BHerwayroundthisparticularproblemwastorecruitthecateringmanageroftherivalcompany,

CButthisdemandwasshort-lived,andbeforelong,increasingcompetitionmadeithardertomakeaprofit.

D'Itwasadramaticlearningcurveandverysmallamountsofmoneywereearnedatfirst,'saysRobertson.

EShedecidedthatthesolution,sincemanycompaniesrequiredworkinglunchesformeetingswithclients,wastoprepareenddelivermealstobusinesspremises.

FOnhearingthis,RobertsonimmediatelycontactedalloftheirclientsandofferedtheservicesofGrapevineCaterers.

GInstead,shestudiedaccountancyafterleavinguniversity,andasteadyifunspectacularprofessionalpathseemedset.

13Inthefirstparagraph,MarySpillanesayspeopleshouldlearnhowtomarket

themselvesbecause

Aitencouragescompaniestogivethemajobforlife.

Binthefutureitwillbeacompanyrequirement.

Cinmanycareersitisbecomingdifficulttosucceed.

Ditwillhelpthemadapttodevelopmentsinthejobmarket.

14Spillanesaysthat,whencreatingapersonalbrand,itisimportantto

Achangethingsdependingonthecircumstances.

Bdecidewhatimagepeoplewouldlikeyoutopresent.

Cmakesurethatcolleaguesfeelateasewithyourimage.

Dfollowtheexampleofsomeoneinthecompanyyouworkfor.

15WhatdowelearnaboutSpillaneinthethirdparagraph?

ASheisembarrassedabouthercareerwithacosmeticscompany.

BShedoesn'tliketalkingaboutheracademicbackground.

CShehasqualificationsmanypeopleareunawareof.

DSheworriesabouthowotherpeopleseeher.

16WhichproblemdoesSpillanerefertowhentalkingaboutthecompaniessheis

presentlyworkingwith?

ATheyfinditdifficulttoacceptherideas.

BTheyareunawareofhowtorabrandthemselves.

CTheydon'twanttospendlargeamountsofmoney.

DTheyareunwillingtomodernisetheirworkenvironment.

17Whenadvisingpeopleonrebrandingthemselves,Spillanetellsthemto

Aattendcoursestogainspecialistskills.

Bupdateregularlytheirwrittenproofofwhattheycando.

Ctryoutdifferentwaysofpresentingthemselvestoothers.

Drememberthatwhattheylooklikeisthemostimportantpoint.

18Spillanesaysthat,inordertorebrandyourselfsuccessfully,itisimportantto

Aaskforotherpeople'sopinionsaboutyourimage.

Bfeelconfidentaboutwhatyouaretryingtoachieve.

Clearnhowtomakeuseofallaspectsofyourcharacter.

Dmodelyourselfonpeoplewithacertainamountofinfluence.

19

Amakeup

Bcarryout

Cbringabout

Dputdown

20

Abasis

Bgrounds

Cfoundation

Dstructure

21

Adistributions

Bguides

Cdesigns

Dpatterns

22

Aapproval

Bpermission

Cconsent

Ddecision

23

Avalue

Binspect

Creview

Dsurvey

24

Acommand

Bprompt

Cinfluence

Dpersuade

25

Aguess

Bspeculate

Creckon

Dpredict

26

Aoperations

Btechniques

Cmeasures

Dexercises

27

Aanswer

Brespond

Ccounter

Dreply

28

Amove

Blead

Cdevelop

Dbenefit

29

Aexpressions

Bdescriptions

Cwords

Dterms

30

Areputation

Bposition

Csituation

Dinfluence

31

Adesired

Bselected

Cpreferred

Dsupposed

32

Aacts

Bsteps

Cmeans

Dpoints

33

Ahandedover

Bdrawnup

Cmadeout

Dwrittenoff

23Theaimofthe'BusinessToday'competitionwastoreward

Agoodproductdesign.

Bskilfulprojectmanagement,

Crapidfinancialsuccess.

24Howmanycompanieswerechosentocompeteinthefinalofthecompetition?

Afour

Bfourteen

Cforty

25Thetypesofproductswhichthefinalistsweredeveloping

Acausedconsiderableproblemsforthejudges.

Bwereallconnectedwiththefoodindustry.

Cinvolvedacommonsetofdevelopmentaspects.

26Accordingtothespeaker,whataresmallfirmsgoodat?

Afittingnewproductsinwithcurrentproduction

Brecordingmethodsusedindevelopingnewproducts

Cdevelopingnewmanagementstructuresfornewproducts

27Thespeakerbelievesbigcompaniesdocumentinnovationwellbecauseof

Athenumberofstaffavailable.

Btheinvolvementofseniormanagement.

Ctheinsistenceonregularp

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