商务英语口语（拓展篇）（上篇共上中下3篇）

商务英语口语（拓展篇）ProjectOne

MarketDevelopment

Forbusiness,marketdevelopmentisthekeytoincreaseitsmarketshareandsales.Whensalescomingdownorlaunchingnewproduct,sellersalwaystrytoconductmarketresearch,andthenanalyzethesituationfortheirsalesorthefeasibilityofenteringanewmarket.Inthiscase,theycanavoidbusinessriskandtargetbettermarket.Objectives1.Masterthefollowinglanguagepoints:a.Beingfamiliarwithrelatedexpressionsofmarketdevelopment.b.Beingabletouselanguageskillstoconvincenewcustomer.2.Masterprocedureofa.certainproducts’marketresearch.b.makinganalysisofrelatedmarketbasedonresearchinformation.c.developingnewcustomer.3.Begoodatthemannerofconductingmarketsurveyandcustomerdevelopment.4.Havetheabilitytosearchrelatedlanguage&businessinformationfromdifferentchannels.TaskTwoDevelopingNewMarketTaskOneMarketSurvey&AnalysisTaskThreeConvincingCustomersPart

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ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

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7BusinessCultureA1

Workinpairs.Herearesomepossiblereasonsforsalesdecrease,ticksomeofthereasonsanddiscusswithyourpartnerformoredetails.（1）Unstableproductquality（2）Highprice（3）Poorservice（4）Fiercecompetition（5）Off-seasonalproducts（6）Smallpopulation（7）ConsumptionhabitdifferenceA2Howmanytypesofmethoddoyouknowtodomarketresearch?Howabouttheiradvantagesanddisadvantages?A3Aftergatheringtheinformationyouneed,howwouldyouanalyzethem?Whatkindoftoolswouldyouchoosetohelpyoudodataanalysis?Part

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7BusinessCulture（1）Asianmarket /ˈeɪʃnˈmɑːkɪt/ 亚洲市场（2）feature /ˈfiːtʃə(r)/ n.性能特点（3）targetconsumers/ˈtɑːgɪtkənˈsjuːmə(r)z/ 目标消费（客户）群（4）middleclass /ˈmɪdlklɑːs/ 中产阶级（5）marketsurvey /ˈmɑːkitˈsɜrˌveɪ/ 市场调查（6）whitecollar /waɪtˈkɔlə/ 白领（7）checksth.out /tʃek/ 察看，观察（8）besensitivetoprice/ˈsensətɪv//praɪs/ 介意价格；对价格敏感（9）fiercecompetition/fɪəsˌkɒmpəˈtɪʃn/ 激烈的竞争（10）launch /lɔːntʃ/ v.发起；推出（11）putforward /ˈfɔːwəd/ 提议Activity1WordsandExpressionsActivity2WordsandExpressions（1）CDclockradio /klɔkˈreɪdɪəu/ CD闹钟式收音机（2）inone'sfavor

/ˈfeɪvə(r)/ 对……有利（3）havemoreinformationaboutsth. 对……进一步了解（4）theMiddleEastmarket /ˈmɑːkɪt/ 中东市场（5）salesamount /seɪlzəˈmaʊnt/ 销售额（6）byalargemargin /ˈmɑːdʒɪn/ 大幅度地（7）wakesb.up /weɪk/ 叫醒……（8）keepthemarketshare /ʃeə(r)/ 保持市场占有率（9）profitmargin /ˈprɒfɪt/ 产品利润（10）withafavorableprice /ˈfeɪvərəbəlpraɪs/ ……价格优惠Part

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7BusinessCulture51324introductoryprice 上市价格；试定价copyproduct 山寨产品expandbusiness 拓展业务winovercompetition 赢得竞争putamodelintoamarket 把……推入市场6879commenton/aboutsth. 评价……getbacktosb. 回复某人；以后再回复某人SouthEastAsiamarket 东南亚市场NorthAmericamarket 北美市场10121113Wefoundthatthepoorsalesinthelastyearwasduetothehighprice.我们发现，去年销售业绩不好主要是因为价格太高。Letmeshowyouthedetailsbylinechart.我用线形图给你展示一下具体细节。Hereismymarketanalysisdata. 这些是我的市场分析数据。SouthAmericamarket 南美市场14161517AccordingtomymarketinvestigationIfoundthat…根据市场调查，我发现……Marketanalysisisimportantandquitenecessaryindoingbusiness.在商业中，市场分析非常重要，也很有必要。Themarketanalysisresultcanhelpustomakethefinaldecision.市场行情分析能帮助我们做出最终的决定。Accordingthemarketanalysis,IthinkwecannottargetMiddleEastmarket.根据市场行情分析，我觉得中东市场并不适合我们。18201921Thesalesisnotsoidealduetothefinancialcrisis.因为碰上了金融危机，所以销售业绩不是很理想。Surveyscanbesplitintotwodifferentgeneralcategories,questionnaireandinterview.市场调查可以分成两大类：问卷调查和访谈。Weneedtoknowaboutothersimilarproduct'sfeature,price,packageetc.我们需要了解其他同类产品的性能特点、价格、包装外观等。Inordertoimprovethesalesamount,weneedtoconductmarketresearchtoknowwhat'sgoingon.为了提高销售业绩，我们需要做一些市场调研以了解行情。22Marketsharecanindicateacompany'ssalesstatus.市场占有率往往显示了一个公司的销售状况。Part

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7BusinessCulturePractice1TranslationEnglishintoChinese（1）Igotyourcontactinformationfromourwebsiteandwaswonderingifyouhaveanyinterestinourproducts.

我在我们网站上看到了您的联系方式，想知道你是否对我们的产品有兴趣？（2）CanyoutellmeinanutshellwhattheretailmarketislikeinBeijing?

你可以简单地告诉我北京零售市场的现况吗？（3）Ourcompanyhadadeficitof2milliondollarsinthepast3seasonssincetheUSDollarhasbeendown.

因美元持续下跌，我们公司在上三个季度亏损近200万美金。（4）Accordingtomyinvestigation,consumersconcentratemainlyonqualityandprice.

根据市场调查，我发现客户最关注质量和价格。（5）Weneedtoupdatethismodeltowinoverthecompetition.

为了赢得市场，我们需要把目前这个产品升级。Practice1InterpretationChineseintoEnglish（1）根据对中东市场的调查和分析，我认为要改变现在的营销策略。IthinkweneedtochangethecurrentsalesstrategybasedonthemarketresearchandanalysisofMiddleEast.（2）在接受访谈调查的消费者当中有75%的人认为产品非常好用且时尚。Thereare75%oftheinterviewedcustomersthinkthatthisproductisfashionableanduser-friendly.（3）我们公司计划在这个季度推出RCD-X900型号的升级版。OurcompanyisplanningtolaunchtheupdateversionofRCD-X900.（4）下面我想用图表给大家展示一下我对市场的分析。NowIwouldliketoshowthedetailsofmymarketinvestigationbycharts.（5）我们需要在不同的销售平台推出产品宣传广告以增加产品的知名度，从而提高市场占有率。

Weneedtoimprovethereputationandtakemoremarketsharebyadvertisingourproductatdifferentsalesplatform.ThesalesmanagerofHPrequestshisstafftopresentamarketsurveyforthedecreaseofsalesofdesktopcomputerinMarch.(M＝thesalesmanagerS＝thestaff)M:Well,Ireallyfeelshockedthatthedesktopsalesfellsoquickly.Sinceyouhaveconductedamarketsurvey,pleaseletmeknowthedetails.S:Yes,（1）______________________________________________bywhichwecanseequiteclearly.M:OK,goaheadplease.S:Aswecanseefromthebarchart,（2）_________________________________________________.M:Yes,there'sbigdecreasefromearlyMarch.（3）________________________________________?Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1Yes,IhavemadetheminabarchartthesalesfellfromthefirstseasonSowhathashappenedthenS:Well,wealreadygottoknowthat（4）__________________________________________________.M:Qualityproblem?S:Yes,theproductioninMarchhadlittleproblemwithLCDDisplay.M:Mh,inthiscase,weneedto（5）_________________________________________________________andsolvetheproblem.S:Sure,Ialreadytookmeasurestoavoidfurtherproblem.M:Welldone,andIhope（6）_____________________________________________.S:Sincewefoundtheproblemandsolution,Aprilsaleswillsurelygoup.M:Perfect,let'sexpectbettersalesthen.S:OK,lookforwardtothat.Practice2WorkinPairsConversation1themaincausewasthequalityproblemtakequickactiontofindoutthereasonAprilsaleswillbecomebetterthen.JadestarisgoingtolaunchanewproductmodelCD-420inKoreanmarket.ItsstaffJasonandZoeistalkingaboutthedetails.(J＝JasonZ＝Zoe)J:Hi,Zoe.OurmodelCD-420isreadytobelaunchedinKoreanmarket,doyouthinkit'sagoodchoice?Z:Hi,Jason,Iamnotsure.We'dbetter（1）________________________________________.J:Marketresearch?Youmeanweshouldknow（2）______________________________________andwhatdocustomerlike?Z:Yes,weneedtoknowthemarketsituation.Say,（3）______________________________etc.J:Well,soundsreasonable.Thenlet'sgoforthe（4）___________________________________.Practice2WorkinPairsConversation2conductamarketresearchmoreinformationaboutthemarketstatuswhat'sthehotproductmarketinvestigation(research)Z:OK,therearetwotypesofresearch,say（5）_________________________________,Ithinkinterviewisbetter.J:Yup,let'sdothe（6）__________________________________byinterviewthen.Inthiscase,wecanavoidsomerisksbymarketresearch.Z:Great,wedohopetosucceedwhenputtinganewproductintoapotentialmarket.J:Sure,wewillhaveagreatsuccess.Practice2WorkinPairsConversation2questionnaireandinterviewinvestigation(research)Practice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.

ACELtd.isanopticalfiber(光纤)company.Itisfacedwithadecreasingsalesamountandneedstomakeamarketinvestigationtoseetherealcause,andtheyneedtomakeinterviewswithitsdistributors.Pleaseworkwithyourpartnertomaketheinterviews.

Aftertheinterviewswithitsdistributors,ACELtd.madesomedetailanalysisandgotthecorrespondingreasonsforthedecreasingsalesamount.Pleasedothepairworktopresenttheanalysisforthiscompany.SituationSituationPractice3RolePlay

LGhasalargestockofairconditioners,andtheywouldliketoputthoseproductsinJapanmarket.Beforethat,pleasehelpthemtodothemarketsurveybyinterview.Workwithyourpartnerandmakeaconversation.(Asktheconsumersabouttheirtargetbrand,feature,aftersalesserviceetc.)SituationSituation

SupposeyouarethesalesmanagerofMiyaElectronics,youraudioproductisfacingastrongcompetitioninSouthEastAsiamarketandsalesfallsharply.Pleaseaskyourteammemberstodothemarketsurveyandanalyzethedetailcause,thentakemeasurestosellyourproducts.Practice4“i+1”Practice

IIPC(长城国际电脑)isamultinationalPCcompany.Beforewinningoverthecustomer,theyneedtodosomeinvestigationsofproductsalesstatus,andconsumers’feedback,etc.Andthentheywillgiveaccordinganalysisbasedontheinvestigation.Afterthat,IIPCwillhitthepotentialcustomersbyattractiveadvertisement.Atthesametime,theirsaleswillmakecontactwiththetargetcustomersbydifferentchannels.SupposeyouaretheChiefExecutiveofinternationaldepartmentinIIPC,pleaseassignyourteamstafftodothewholeprocedureofmarketresearchandinvestigation.(Includinginvestigation,dataanalysis,potentialcustomerinformationcollection,contactcustomerandwinovercustomer)Part

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7BusinessCultureIhavefinishedthesurveyofAsiamarketandherecomesmyanalysis.我完成亚洲市场的调查了，看看我的分析吧。01Imadesomedetailinvestigationsbypiechart,let'scheckthemout.我用饼状图详细展示了我的市场调查，一起来看看吧。02Basedonyourdata,Icangettheideathatitseemsthismarketissensitivetoprice.根据你的数据，我认为该市场似乎对价格很敏感。03Itseemsthatthesituationisinourfavor.情况似乎对我们有利。04HereIwillshowyouthedatabyPPT.接下来我将用PPT向你展示我的数据。05Ithinkourbestadvantageforthissuccessisthat…我认为我们这次成功的有利因素在于……06Consumersalwayslikenewproductwithafavorableprice.消费者总是喜欢价格优惠的新产品。07CanyoutellmeinanutshellwhattheretailmarketislikeinBeijing?你可以简单地告诉我北京零售市场的现况吗？08Themaincausewasthequalityproblem.最主要的原因是质量问题。09Inthiscase,weneedtotakequickactiontofindoutthereasonandsolvetheproblem.在这种情况下，我们需要迅速采取行动，找出原因，解决问题。10Part

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7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

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7BusinessCultureHowtoMakeaMarketSurvey

Marketsurveyisanimportantpartofmarketresearchthatmeasurethefeelingsandpreferencesofcustomersinagivenmarket.Varyinggreatlyinsize,design,andpurpose,marketsurveyisoneofthemainpiecesofdatathatcompaniesandorganizationsuseindeterminingwhatproductsandservicestoofferandhowtomarketthem.Thesestepswillteachyouthebasicsofhowtomakeamarketsurveyandoffertipsforoptimizingyourresults.1.Clarifythegoalofyourmarketsurvey.Beforestartinganyplanning,becertainwhatthegoalofyourmarketsurveyis.Whatdoyouwanttofindout?Doyouwanttotrytoassesshowwellyourmarketwillacceptanewproduct?Maybeyouwanttofigureouthowwellyourmarketingisworkingorreachingitsdesignatedaudience.Whateveritis,besurethatyouhaveacleargoalinmind.2.Determineanddefinethenature,extent,andsizeofyourmarket.Beforeconductingasurveyinagivenmarket,youneedtoknowwhatmarketyou’retargeting.Choosegeographicanddemographicparameters,identifycustomersbytypesofproduct,andgetanideaofhowmanypeoplethereareinthemarket.3.Considerwhataspectsofthemarketyouwanttoinvestigate.Thiswilldependentirelyonyourmarketinggoalsandtherearealargevarietyofoptionshere.Ifyouhaveanewproduct,youmaywanttofigureouthowwellitisrecognizedordesiredinagivenmarket.Alternately,youmaywanttoknowaboutthespecificbuyinghabitsofyourmarket,likewhenandwhereandhowmuchtheybuy.Justbesuretohaveaclearideaofwhatyouwanttofindout.4.Findoutwhereandwhenyoucanreachcustomersinyourmarket.Youmightconductasurveyatthemalloronthestreet,viatelephone,online,orthroughthemail.Yourresultsmaychangebasedonthetimeofdayandyear.Chooseamethodandtimethatbestsuitsyourresearch.5.Determinewhattypeofsurveytouse.Surveyscanbesplitintotwodifferentgeneralcategories,questionnaireandinterview.Theonlydifferenceiswhodoestherecordingoftherespondents’information;inthequestionnaire,therespondentrecordstheirownanswerstothequestions,whereasintheinterview,theinterviewerwritesdownwhattherespondentsays.Beyondthat,thereareotheroptionsastohowthesurveyisadministered,whetherthat’sonlineorinperson.Surveyscanalsobedoneindividuallyoringroups.6.Consideronlinesurveyplatforms.Onlinesurveyplatformsofferacost-effectivewaytoorganizeyoursurveyandsurveyresults.Simplysearchfortheseplatformsonlineandcompareseveralthatyoufindtoassesswhichoneofferstherighttoolsforyoursurvey.Justmakesurethatyourchoicesarereputablesurveyplatforms.Youshouldalsoconsiderwhetherornotyourtargetmarketiscomputer-savvyenoughforonlinesurveystobeeffective.Part

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7BusinessCultureE-mail1Tradefair4Telephone2Onlinebusinessplatform3Advertisement5Yellowpage6Others71.Workinpairs.Herearesomewaystodevelopnewmarket(customer),whichwaydoyouprefer?Tickoneorsomeofthemandthendiscussthereasonwithyourpartners.2.Doyouknowotherwayofdevelopingnewmarket?Ifyoudon't,doyouknowwhereyoucanfindtheanswer?Workwithyourpartnerandfigureitout.Part

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7BusinessCultureActivity1WordsandExpressions（1）developnewcustomers/dɪˈveləpˈkʌstəmə(r)z/ 开发新客户（2）stablecustomers /ˈsteɪbl/ 稳定客户（3）newly-launchedproduct/ˈnjuːlilɔːntʃtˈprɒdʌkt/ 新推出的产品（4）alargestock /stɒk/ 大量库存（5）tradefair /treidfɛə/ 商品展销会（6）GlobalSources /ˈgləʊblsɔːsɪz/ 环球资源（7）convenientandeconomical /kənˈviːniəntˌiːkəˈnɒmɪkl/ 经济又便捷Activity1WordsandExpressions（8）commercialadvertisement /kəˈməːʃələdˈvəːtɪsmənt/ 商业广告（9）productcatalog /ˈprɔdʌktˈkætəlɔg/ 产品目录（10）companyprofile /ˈkʌmpəniˈprəufaɪl/ 公司简介（11）contactinformation /ˈkɒntækt/ 联系方式（12）goldenmembership /ˈgəʊldənˈmembəʃɪp/ 金牌会员（13）submit /səbˈmɪt/ v.提交（文件）（14）hit /hɪt/ 达到（某水平）Activity2WordsandExpressions（1）potentialbuyer /pəˈtenʃlˈbaɪə(r)/ 潜在买家（2）havequestionfor… /ˈkwestʃən/ 对……有疑问 （3）attach /əˈtætʃ/ v.附上（4）cordlesstelephone /ˈkɔːdləsˈtelɪfəʊn/ 无线电话（5）babymonitor /ˈmɒnɪtə(r)/ 婴儿监视器（6）base /beɪs/ n.无线电话的主机（7）page /peɪdʒ/ v.呼叫（8）handset /ˈhændset/ n.无线电话的子机（9）advisesb.ofsth./ədˈvaɪz/ 通知（10）trialorder /ˈtraɪəlˈɔːdə/ 试订单Part

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7BusinessCulture（1）Howdoyousellyourproduct?你们是怎样销售产品的？（2）Advertisementcanhelpyoupromoteproduct.广告可以帮你推广产品。（3）Wesellproductthroughsupermarket,departmentstoreandonlinestore.我们主要通过超市、百货商场和网店来销售产品。（4）WeuseGlobalSourcestopromoteourproduct.我们使用环球资源推广我们的产品。（5）WhichB2Bplatformdoyouusuallyuse?

你们通常用什么商务平台？（6）WenormallyuseAlibaba,andwearegoldenmembership.我们通常使用的是阿里巴巴，我们是它的金牌会员。（7）Onlineplatformcansellbetterthanphysicalstore.在线商务平台比实体店销售产品更快。（8）Ifyouarearegisteredmemberofonlinebusinessplatform,thenyoucanenjoyitsgreatfunctionofsellingproducts.如果你是在线商务平台的注册会员，那么你便可以享受他们提供的销售特殊功能。（9）Instantmessengerisquitedirectandconvenienttocommunicatewithlongdistancecustomer.即时聊天工具可以非常直观、便捷地和远程客户沟通。（10）Chargebyclickrateisatendencyforonlinebusiness.根据点击率的多少付费是电子商务的趋势。（11）NicetoknowyoufromB2Bplatformandwewouldliketohavemorecooperationonbusinesswithyou.非常高兴通过商务平台认识您，希望我们将来在业务上会有更多的合作。（12）Igottoknowyoufromthe××tradefairandyouinquiredaboutourproducts.我是在××展会认识您的，当时您还询问过我们的产品。（13）It'salongtimefromourlastmeetingandhowareyou?自我们上次见面后有一些时间没见了，你还好吗？（14）Isentyouanemailwithproductinformation,doyouhaveanyimpression?我用邮件发了产品的相关信息给你，不知你有印象吗？（15）WetalkedoverSKYPE(instantmessenger)andIhopetohavefurthercooperation.我们在SKYPE（即时通信工具）上聊过的，希望会有进一步的合作。（16）Consumerstendtobuythingsonlineinsteadofinthephysicalstoresincetheythinktimeandcostisimportant.因为消费者认为时间和成本非常重要，所以他们一般不在实体店消费，而是在网上购物。（17）Igotyouremailwithattachedcatalog,canyougivememoredetailsaboutyourmodel××?我收到你的邮件和附件中的产品目录了，请问能提供××产品的更多具体信息吗？（18）Sure,whatkindofinformationwouldyouliketoknow?当然，请问你想知道哪方面的信息呢？（19）Iwouldliketoknowmoreaboutyourlatestmodel.

我想了解你们最新款产品的信息。（20）Isawthisproductfromyourbooth,canyouoffermeasample?我是在展会上看到你们这款产品的，请问能提供一款样品给我吗？（21）Ireviewedyourcatalogandfoundthatyourmodel××isquitenice.我浏览了你们的产品目录，发现你们的××产品非常不错。（22）Thanksforyourofferandpleasegivemethedetailproductfeature.谢谢你的报盘，请提供产品的详细性能特点信息。（23）Theproductshouldmeetthemarketrequirementandhavenobigdifferenceamongothersimilarproduct.这款产品应该能满足市场需求，而且与同类产品没有太大差异。Part

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6PerformanceEvaluationPart

7BusinessCulture只要你是在线商业平台的注册会员，你就可以向买家展示你的公司和产品信息。Practice1Interpretation12345VendorshavemanychoicesofpromotingtheirproductandmostofthemtendtouseB2Bplatform.销售商们推广产品时有多种选择，大多数人往往会选择使用B2B（企业对企业）平台。Samplescanhelpyoutoknowmoreabouttheproduct'sperformance.Consumersinthemodernsocietytendtobuythingsandpaythemonline.Aslongasyouareregisteredmembershipofonlinebusinessplatform,youcandisplayyourcompanyandproductinformationtobuyers.你可以将产品细节信息和电子目录一起发给目标客户。现代社会的消费者习惯在网上购物。样品可以帮助你更好地了解产品的性能。EnglishintoChineseYoucansendthedetailproductinformationtogetherwiththee-catalogtoyourtargetbuyer.Wecanhardlythinkabouttheconsequenceifwekeepthecurrentsituationwithoutanychange.Practice1Interpretation12345我想了解一下你们的最新产品。Iwouldliketoknowyourlatestproducts.这种无线电话不仅具备普通的打电话功能，它还可以作为婴儿监视器使用。大多数人用无线电话时容易忘记把子机放在什么地方了，这款机型可以直接用主机呼叫找到子机。商务平台对金牌会员每年只收取一万五千元。如果我们还维持现状不作出任何改变的话，后果将不堪设想。Thisphoneisnotonlyacordlessphone,butalsoababymonitor.Thegoldenmembershipofbusinesstobusinessplatformonlyneedtopayfifteenthousandyuaneachyear.Mostoftheconsumersforgetabouttheplacewheretheyputthehandsetafterusingthecordlessphone,thismodelcanpagethehandsetbyitsbase.ChineseintoEnglish

SharonworksinNokiyaCompanyandsheusesebaytoselltheirproductmobilephone.Shegotapotentialbuyer.HereisherconversationwiththenewcustomerJelly.(S＝SharonJ＝Jelly)S:HiJelly,nicetoseeyouhere.Howiseverythinggoing?J:Hi,Sharon.Nicetoseeyoutoo,notbad.Andyou?S:Prettygood,thankyou.AsperyourinquiryIsentthedetailinformationyesterday.（1）___________________________________________?J:Yes,Igotit.Iwaswonderingthefeatureofvideochat.（2）_____________________________________________________________________?Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.HaveyougotmyemailyetConversation1CouldyoupleaseexplainmoredetailsaboutthatS:Well,itmeansthatyoucanusemobilephonetochatwithyourfriendandyoucanseeeachotheraswell.J:OK,Iunderstand.Itseemsagreatfeature.（3）___________________________________________________________.S:Yup,thennomatterhowfarawayyouare,youcanchatwithyourfriendfacetoface.J:Marvelous,then（4）________________________________________?S:Sure,pleasesendmeyouraddressandIwillarrangeasampleforyou.J:Thankyousomuch,andIwillsendyoulater.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.ThenwecanchatwithpeopleoverlongdistanceConversation1couldyousendmeasampleS:Youarewelcome.Thesamplewillarriveatyourside（5）_________________________________.J:Fourworkingdays?That'sgreat.Iwouldgetbacktoyouforthecommentuponmyreceiptofthesample.S:Yes,please,andIwillwaitforyourfeedback.J:Sure,Iwill（6）________________________________ifthesampleworkswell.S:Ireallyappreciateyourgreatsupport.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1around4workingdaysplaceatrialorderPractice2WorkinPairs

Amterisanelectronicfanfactory.JudyworksinAmterasamarketingmanager,andsheplanstodeveloptheMalaysiamarket.Nowsheisdiscussingwithherteammembersaboutwhichbusinessplatformisbetter.(J＝JudyT1＝teammember1T2＝teammember2T3＝teammember3)J:Goodmorning,mydearteammembers.WearegoingtodevelopMalaysiamarketfromAugust.Anygoodadviceforthat?T1:Malaysiaislittlebithotand（1）_______________________________________________________.J:Yes,butwhatshouldwedotomakeMalaysiancustomerknowourproduct?T2:Ithinkwecan（2）______________________________________________.T3:TVadvertisementistooexpensiveand（3）______________________________________________________________________________.electronicfanisacommonlyusedproductthereConversation2trytoplaceTVadvertisementfirstmostofyoungpeopleuseInternetinsteadofwatchingTVPractice2WorkinPairsJ:Yup,TVcommercialcostistoohigh.HowaboutGoogle?T1:Doyoumean（4）______________________________________?J:Yes,weputproductinformationonGoogleand（5）_________________________________________________________.T2:Thenhowdotheycharge?J:Googlechargevendorsbyclickrate.T1:Mh,wecantrythatsincethecostisreasonableandcontrollable.T2:Iagreewiththat,（6）_________________________________________________________________.J:OK,pleasearrangethedetailinformationanddiscusswithGooglesales.T1:IwillassignthetaskandwewillplaceourproductinformationonGooglesoon.J:Great,hopeMalaysiacustomerlikeourproduct.GooglesearchengineconsumerscanfindusbykeywordssearchingWecantryGooglefirsttodevelopMalaysiamarketPractice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.Situation1

AmyworksinGoogleandsheisinchargeofnewcustomerdevelopment.LeonworksinIntelandhehappenstoneedtheGoogleplatformtosellhisprocessor(处理器).Pleaseworkwithyourpartnertodiscussthedetails.Practice3RolePlay

WendyworksinAlibabaasprojectmanager,andshewouldliketodevelopfewpotentialcustomerstouseAlibabaplatformtopromotetheirproducts.Cind