旅游英语基础教程03Accommodation Services

旅游英语1234目录Pre-tourServicesReceptionServicesAccommodationServicesCateringServices567SightseeingServicesShoppingServicesandEntertainmentServicesDrop-offServicesProject03AccommodationServicesTask1ReservationandCheck-inTask2HousekeepingProject03AccommodationServices游客对住宿服务的评价直接影响着酒店的声誉和形象，因此，酒店服务人员需要重视住宿环境，培养良好的语言沟通能力，提供热情、周到的住宿服务，让游客获得良好的住宿体验。本项目主要介绍客房预订、入住登记、客房服务等的相关知识。学习目标能力目标能够用英语帮助游客预订房间。能够用英语帮助游客完成入住登记。能够用英语与游客交流客房服务需求，为其提供客房服务。素质目标了解绿色饭店，培养环保意识，积极投身新时代生态文明建设。了解非遗文化主题酒店，感受中华优秀传统文化的魅力，培养对中华优秀传统文化时代价值的认同感，坚定文化自信。Part1ReservationandCheck-inTaskAndrewisareceptionist(接待员)inthefrontoffice(前厅部)oftheMoonHotel.Hisdailyworkcoverstakingreservations,receivingtourists,helpingtouristscheckinandcheckout,assistingwithtourists’requestsandcomplaints,etc.Oneday,hereceivedaphonecallfromPeter,aforeigntourleader,whowantedtoreserveseveralroomsforhistourgroup.PartⅠLead-inCommonTypesofHotelRoomsⅠ.CompletethetablebelowwiththeChinesenamesofthehotelroomtypes.RoomTypesInstructionEnglishNameChineseNameSingleRoom

单人房

.

AroomforonepersonwithasinglebedDoubleRoom______________Aroomfortwopeoplewithadoublebed(双人床)TripleRoom______________AroomforthreepeoplewiththreesinglebedsKingRoom______________Aroomwithalarge,king-sizedbed,providingamplespaceforrelaxationTwinRoom______________Aroomwithtwinbeds,usuallytwosinglebedsPartⅠLead-inⅠ.CompletethetablebelowwiththeChinesenamesofthehotelroomtypes.RoomTypesInstructionEnglishNameChineseNameStandardRoom______________Aroomwithstandardfacilities,typicallyfeaturingabed,asmallsittingarea,andaprivatebathroomDeluxeRoom______________Amorespacious(宽敞)roomwithupgradedfacilitiesanddecorations,offeringacomfortablestayFamilyRoom______________Aroomdesignedforfamilies,typicallywithmultiplebedsoracombinationofaking-sizedbedandadditionaltwinbedsExecutiveRoom______________Aroomdesignedforbusinesstourists,offeringadditionalfacilitieslikeaworkdeskandanofficechairSuite______________AsetofroomsPartⅠLead-inⅡ.Listoffivethingsyouwouldexpectfromahotelwhentraveling.

PartⅠLead-inⅢ.Discussion:Howtocheckinatahotel?PartⅠLead-in

帮助游客预订房间PartⅡPreparingforLearningKnowledgeStation帮助游客完成入住登记PartⅡPreparingforLearningKnowledgeStation入住登记是指正式记录游客到达酒店的情况，是酒店服务人员的重要职责。酒店服务人员在为游客办理入住登记时需要注意以下几点：

1.Makesurethereceptionareaistidyandstockedwithessentials,suchasregistrationforms,roomcards,andbrochuresbeforethetouristsarrive.Inaddition,prepareforanyspecialrequestsmentionedduringthebookingprocess,suchaspreparingawelcomebannerforthetourgroup.在游客抵达之前，确保接待区域整洁，准备好必需物品，如登记表、房卡和宣传册。此外，针对游客预订酒店时提出的特殊要求提前做好准备，如为旅游团准备欢迎横幅。PartⅡPreparingforLearningKnowledgeStation2.Welcomethetouristswithawarmsmilewhentheyarriveatthehotel.当游客抵达酒店时，以热情的微笑欢迎他们。3.Requestroomreservationinformationbyaskingforthereservationconfirmationnumberorthenameandphonenumberofthepersonwhomadethereservation.通过询问预订确认号码或预订人员的姓名和电话号码来获取房间预订信息。4.Confirmthetourists’reservationbycheckingthehotel’sreservationsystem.通过查看酒店预订系统确认游客的预订信息。PartⅡPreparingforLearningKnowledgeStation5.Requirethetouriststoprovideidentification,suchasIDcardsandpassports,tofillintheregistrationform.要求游客提供身份证件，如身份证、护照，以便填写入住登记表。6.Requirethetouriststoprovideadepositasaguaranteetocoverpotentialcosts,suchasroomservicecharges,forthedurationoftheirstay.要求游客提供押金，以支付入住期间可能产生的费用，如客房服务费。7.Providethetouristswithroomcards,breakfastcoupons,deposits,etc.;returnthetourists’certificates.向游客提供房卡、早餐券、押金收据等；归还游客的身份证件。PartⅡPreparingforLearningKnowledgeStation8.Introducethehotel’sfacilitiesandservices.介绍酒店的设施和服务。9.Wishthetouristsapleasantstayatthehotel.祝愿游客在酒店过得开心。10.Offerassistancewithbaggageandprovideotherneededservices.协助游客搬运行李，提供游客需要的其他服务。11.Updatethenecessarydetailsinthesystem.在系统中更新必要信息。在为旅游团办理入住时，酒店接待员通常会与该旅游团的领队或导游进行沟通，并将房卡、早餐券等统一交由他们发放给游客。PartⅡPreparingforLearningNotes询问游客的入住时间：1.Whenwouldyoulikeyourroom/tocome,please?请问您什么时候入住？2.Whenwereyouthinkingofcoming?您打算什么时候入住？3.Couldyoupleasetellmetheexactdateofyourarrival?/Whenwillyouarriveatourhotel?可以告诉我您抵达的具体日期吗？/您什么时候抵达我们酒店呢？PartⅡPreparingforLearningLanguageStation帮助游客预订房间4.Couldyoupleaseletmeknowthedatesyou’replanningtostaywithus?能告诉我您计划在我们这儿的日期吗？5.Howlongwillyoustaywithus/bestaying?您打算住多久？6.MayIknowyourdeparturedate,please?请问您离店的日期是哪一天？PartⅡPreparingforLearningLanguageStation询问游客的房间需求：1.Whatkindofroomwouldyoulike?/Whattypeofroomareyoulookingfor?

您想要什么样的房间？2.Wouldyoulikearoomwithtwinbedsoradoublebed?

您想要有两张单人床的房间还是有一张双人床的房间？3.Wouldyouprefertohavearoomwithaviewoftheocean?

您想要一间海景房吗？4.Doyouhaveanyspecialrequirementsforyourroom?

您对房间有什么特殊要求吗？PartⅡPreparingforLearningLanguageStation为游客介绍房价：1.Yourroomis690yuanpernight,includingbreakfast.您的房间每晚690元，包含早餐。2.Forasuite,wecharge1,000yuanpernightwithbreakfast.套房每晚1000元，包含早餐。3.Sinceit’sthepeakseason,ourratesareslightlyhigherthanusual.因为现在是旅游旺季，我们的价格会比平时稍微高一些。PartⅡPreparingforLearningLanguageStation告知游客无法满足其房间需求：1.I’msorry.I’mafraidthereisnosuiteavailabletoday./Wehavenovacantsuitetoday.不好意思，我们今天没有空余的套房了。2.Alltheroomsareoccupied/booked/reservedonthatday.那天所有的房间都被预订了。3.I’msorry,ourhotelisfull.Wouldyoulikemetofindyouaroominanearbyhotel?不好意思，我们的酒店客满了。需要帮您联系附近的酒店吗？PartⅡPreparingforLearningLanguageStation确认游客的预订信息：1.I’vereservedfivedoubleroomsforyourtourgroupfromthe15thtothe18thofJuly.已经为您的旅游团预订了7月15日至7月18日的5间双人房。2.Weneedyoutoconfirmthereservation.That’sadoubleroomfromJune1sttoJune5thonahighfloor.Theroomrateis500yuanpernightwithbreakfastfortwo,andyourphonenumberis011-1234-5678.AmIcorrect?我们需要您确认一下预订信息。您预订了一间7月1日至7月5日的高楼层双人房，房价为每晚500元，含双人早餐，您的电话号码是44-1234-567-891。对吗？3.Asingleroomwithahillviewisbookedforyoufor5nights.为您预订了一间可以看到山景的单人房，共订了5晚。PartⅡPreparingforLearningLanguageStation询问、查询、确认游客的预订信息：1.Doyouhaveareservation?/Haveyoumadeareservation?您有预订吗？2.Whatnamedidyouuseforyourreservation?/Underwhosenamewasyourreservationmade?/Whatnameisthereservationunder?以谁的姓名预订的？PartⅡPreparingforLearningLanguageStation帮助游客完成入住登记3.Letmepullupyourreservation./Letmelookatthereservationsystem.请允许我查一下您的预订信息。/请允许我查看一下预订系统。4.Iseethatyouhaveareservationforsixdoubleroomsandfivetwinroomsforthreenights.我查到您预订了6间双人房和5间双床房，共3晚。5.Youarestayingtwonightswithus./Youwillbewithusfortwonights.您将要在我们这里住两晚。PartⅡPreparingforLearningLanguageStation登记游客的信息：1.MayIuseyourpassport,please?I’llregisterforyou.可以用一下您的护照吗？我将为您登记。2.CouldIseeyouridentificationdocuments?ApassportoranIDcardarebothfine.能看看您的身份证件吗？护照或身份证都可以。3.Couldyoupleasefillouttheregistrationformwithyourdetails?请在入住登记表上填写您的详细信息。4.I’llfillintheregistrationformforyou.我将为您填写入住登记表。PartⅡPreparingforLearningLanguageStation提供房卡、早餐券等，告知相关信息：1.Hereareyourroomcard,breakfastcoupon,andpassport.Pleasekeepthemwell.这是您的房卡、早餐券和护照。请收好。2.Hereisyourroomcard.You’reinroom487.Togettoyourroom,taketheelevatorontherightuptothefourthfloor.Turnleftonceyouexittheelevator,andyourroomisattheendofthecorridorontheleft-handside.这是您的房卡。您的房号是487。您可以乘坐右边的电梯到四楼，出电梯后左转，您的房间就在走廊尽头的左边。PartⅡPreparingforLearningLanguageStation3.Thecomplimentarybreakfastisservedbetween8and10a.m.上午8:00—10:00供应免费早餐。4.Youcanhavebreakfastinthediningroomonthefirstfloor.Thebreakfastisservedfrom7:30a.m.to/until10:00a.m.您可以在一楼的餐厅吃早餐。早餐供应时间是上午7:30—10:00。5.Thediningroomisattheendofthehallonthemainfloor.餐厅在一楼大厅的最里面。6.Thegymandsaunaareonthetopfloor.健身房和桑拿浴室在顶楼。PartⅡPreparingforLearningLanguageStationScene:Areceptionististalkingoverthephonetoatouristregardingapossibleroomreservation.(R:thereceptionist;T:thetourist)R: Goodmorning.WelcometotheMoonHotel.HowmayIassistyou?T: Goodmorning.I’mplanningatourinOctober.I’dliketomakeareservationforahotelroom.R: Yes,sir.Couldyoupleasetellmetheexactdateofyourarrival?T: The2nd.R: Howlongwillyoubestaying?T: I’llbeleavingonthe4th.PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationR: Alright.Howmanypeopleisthereservationfor?T: Therewillbetwoofus.R: Alright.I’lljustcheckavailability.Itseemswehavelimitedavailability.Wouldyoulikearoomwithtwinbedsoradoublebed?T: Adoublebed,please.I’dlovetohavearoomwithaviewoftheocean.Doyouhaveanyvacancies?R: Sorry,wedon’thaveanyocean-viewroomsvacantatthattime.Thereareonlyafewroomswithaviewofthegardenorhills.T: OK,Ipreferahill-viewdoubleroom.What’stheratefortheroom?R: Umm...Wouldyouliketohavebreakfastincludedinyourreservation?PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationT: Yes,please.R: OK.I’llincludethatinyourreservation.Asaquicknote,sinceit’sthepeakseason,ourratesareslightlyhigherthanusual.Yourroomis690yuanpernight.Isthatalrightwithyou?T: It’sfine;itfitsmybudget.R: Great!I’llproceedwithyourreservation.Whatnamewillthereservationbelistedunder?T: CharlesSmith.R: Thanks,Mr.Smith.CouldIhaveyournationalityandyourpassportnumber?T: Sure.I’mPolish,andmypassportnumberisEH6666666.R: OK.Isthereaphonenumberyoucanbecontactedon?T: Yes,myphonenumberis011-4825-3555.PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationR: Great.Howwillyoupay,Mr.Smith?T: Bycreditcard.Thenumberis9876-5432-100.R: Thanksfortheinformation.Andwhatisthenameofthecardholder?T: CharlesH.Smith.R: Alright,Mr.Smith.YourreservationhasbeenmadeforOctober2ndforaroomwithadoublebedandaviewofthehills.IsthereanythingelseIcandoforyou?T: Yes.Iwaswonderingaboutthetimesforcheck-inandcheck-out.R: Youcancheckinatanytimeafter2:00p.m.Check-outtimewillbeonOctober4thbeforenoon.T: Great.Thankyousomuch.R: Mypleasure.We’llseeyouinOctober,Mr.Smith.Thankyouforchoosingourhotel.Haveaniceday!PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservation1.availability /əˌveɪləˈbɪləti/ n. 可得性，可用性2.vacancy /ˈveɪkənsi/ n. 空缺3.vacant /ˈveɪkənt/ adj. 空缺的4.slightly /ˈslaɪtli/ adv. 略微，稍微PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationWordsandPhrases1.Forhowlongdoesthetouristplanonstayingatthehotel?A.Onenight. B.Twonights. C.Threenights. D.Aweek.PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationQuizzesⅠ.Choosethebestanswertothefollowingquestionsbasedonthedialogue.2.Whatkindofroomdoesthetouristfinallybook?A.Adoubleroomwithahillview. B.Adoubleroomwithanoceanview.C.Asingleroomwithagardenview. D.Asingleroomwithanoceanview.3.Atwhattimecanthetouristcheckoutonthedepartureday?A.After1:00p.m. B.After3:00p.m.C.Before11:00a.m. D.Beforenoon.BAD1.我想订一间单人房。_____________________________________________________2.您要住多久？_____________________________________________________3.我将继续为您办理预订。_____________________________________________________4.我们还有一间空余的海景房。_____________________________________________________5.这个房间的价格是多少？_____________________________________________________PartⅢFocusingonRealisticDialoguesDialogue1TakingaRoomReservationQuizzesⅡ.TranslatethefollowingsentencesintoEnglish.Iwouldliketomakeareservationforasingleroom.Howlongwillyoubestaying?I’llproceedwithyourreservation.Wehaveanocean-viewroomvacant.What’stheratefortheroom?ClassroomInteractionsDiscussion:Whatkindofhotelroomsdoyoulikeanddislike?Scene:Areceptionistisservingatourleader,whoisaskingaboutroomreservations.(R:thereceptionist;L:thetourleader)R: Goodmorning!WelcometotheMoonHotel.WhatcanIdoforyou?L: Goodmorning!I’mthetourleaderforatourgroupof20people.Weneedtomakeroomreservationsforourstayhere.R: We’dbehappytoaccommodateyourgroup.Howmanyroomsareyoulookingtoreserveandforhowmanynights?PartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupL: Weneedfivedoubleroomsandfivetwinrooms,andwe’llbestayingforthreenightsfromJuly15thtoJuly18th.R: Thankyouforprovidingthosedetails.Letmecheckouravailabilityforthosedates...Thereareenoughroomsforyourgroup.Couldyoupleasetellmeifyouhaveanyspecialrequests?L: We’dliketheroomstobelocatedclosetoeachother,ifpossible.We’dalsoappreciateitiftheroomshadWi-Fiaccessandairconditioners.R: Noted.I’lldomybesttoallocatetheroomstogetherandaccommodateyourrequests.Wi-Fiaccessandairconditionersareavailableinallourrooms.L: That’snice.PartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupR: MayIhavethenameofyourtourcompanyandyourcontactdetails,please?L: Certainly.OurtourcompanyisABCTravel.MynameisLilyJohnson,andyoucanreachmeat010-2481-0135.R: Thankyou,Ms.Johnson.I’vereservedfivedoubleroomsandfivetwinroomsforyourgroupfromthe15thtothe18thofJuly.IsthereanythingelseIcanassistyouwith?L: Thatsoundsperfect.Justonemorething,couldyouprovideinformationaboutthebreakfastoptions?PartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupPartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupR: Certainly!Weprovideafreebreakfastbuffeteachmorning.L: Soundsgreat.Thanksforyourassistanceandforprovidingallthenecessaryinformation.R: You’rewelcome,Ms.Johnson.Ifyouhaveanymorequestionsorneedfurtherassistance,pleasefeelfreetoask.Welookforwardtowelcomingyourgrouptoourhotel!L: Thankyouagain.We’reexcitedtostayatyourhotel.Haveawonderfulday!R: Youtoo,Ms.Johnson.Haveagreatday!1.buffet /ˈbʊfeɪ/ n. 自助餐2.airconditioner 空调PartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupWordsandPhrasesAnswerthefollowingquestionsbasedonthedialogue.Ⅰ.Whatkindofroomshasthetourleaderbookedforthetourgroup?____________________________________________________________________________Ⅱ.Whatarethedatesofthetourgroup’sstay?____________________________________________________________________________Ⅲ.Whatspecialrequestsdoesthetourgrouphavefortherooms?____________________________________________________________________________PartⅢFocusingonRealisticDialoguesDialogue2ReservingRoomsforaTourGroupQuizzesFivedoubleroomsandfivetwinrooms.FromJuly15thtoJuly18th.TheywantroomsthatarelocatedclosetoeachotherandhaveWi-Fiaccessandairconditioners.Scene:Areceptionistishelpingthetourleadercheckinagroupof20peopleatthehotel.(R:thereceptionist;L:thetourleader)R: Goodafternoon!WelcometotheMoonHotel.HowmayIhelpyou?L: Goodafternoon.Wehaveareservationforagroupof20peopleunderthename“TourAdventures”.R: Thankyouforlettingmeknow.MayIhavethetourleader’snameandreservationconfirmationnumbers,please?L: Sure.MynameisLilyJohnson.Theconfirmationnumberis2025071012.PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelR: Thankyou,Ms.Johnson.Letmecheck...Youhaveareservationforfivedoubleroomsandfivetwinroomsforthreenights.Isthatcorrect?L: Yes,that’sright.R: Great.MayIhavethenamesandpassportsofallthetouristsforregistrationpurposes?PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelL: Sure.Here’sthelistofnamesandthepassports.R: Thankyou.I’llneedacreditcardorcashdepositasaguaranteeforanyincidentalchargesduringyourstay.L: Weprovidedacreditcardauthorizationformwhenwemadethereservation.R: Perfect.Hereareyourroomcardsandbreakfastcoupons.L: Thankyouverymuch.R: Also,I’dliketoinformyouofourhotelpoliciesandamenities.Thebreakfastisservedfrom7:00a.m.to10:00a.m.inthediningarea;thecheck-outtimeisbeforenoon.Wehaveafitnesscenter,aswimmingpool,andamassageroomonthesecondfloor.Wecanalsoassistwithanytourbookingsortransportationarrangementsyoumayneed.L: Thanksfortheinformation.I’llinformthetouristsoftheinformation.R: You’rewelcome.Youcantaketheelevatorontherighttogettoyourrooms.Ifyouneedanyassistanceduringyourstay,pleasedon’thesitatetocontactthefrontdesk.Haveawonderfulstay!PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotel1.registration /ˌredʒɪˈstreɪʃn/ n. 登记2.incidental /ˌɪnsɪˈdentl/ adj. 伴随的，附加的3.authorization /ˌɔːθəraɪˈzeɪʃn/ n. 授权，批准4.coupon /ˈkuːpɒn/ n. 票证，优惠券5.elevator /ˈelɪveɪtə(r)/ n. 电梯6.amenity /əˈmiːnəti/ n. 生活设施，便利设施7.massage /ˈmæsɑːʒ/ n. 按摩，推拿8.fitnesscenter 健身中心9.frontdesk 前台PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelWordsandPhrases1.Touristsshouldpaydepositstothehotelasaguaranteeforincidentalcharges. ()2.Thetourgroupcancheckoutat11:00p.m. ()3.Breakfastisservedinthediningareafrom8:30–12:00a.m. ()4.Touristscangetamassageatthehotel. ()PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelQuizzesⅠ.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)basedonthedialogue.TFFTa.greetingb.confirmingc.givinginformationd.requestinginformationPartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelQuizzesⅡ.Matchthefollowingstatementswiththeirfunction(a–d).1.Goodmorning,sir.MayIhelpyou? ()2.Whatnamewouldthatbeunder? ()3.Yourroomnumberis428. ()4.You’llbestayingwithusfor3nights.Isthatright? ()abcb1.WehaveareservationforastandardroomunderthenameofGrant.__________________________________________________________________________2.Themuseumwillbefreeofcharge.__________________________________________________________________________3.Pleaseinformusofanychangesofaddress.__________________________________________________________________________4.Pleaseremembertoreturnyourroomcardtothefrontdeskwhenyoucheckout.__________________________________________________________________________PartⅢFocusingonRealisticDialoguesDialogue3CheckinginattheHotelQuizzesⅢ.TranslatethefollowingsentencesintoChinese.我们以格兰特的名义预订了一个标准间。博物馆将免费开放。如果地址有变动，请随时通知我们。退房时请记得将房卡归还给前台。旅游之声剧场——预订房间【任务描述】一天，酒店接待员

Andrew

接到外国领队

Peter

的电话。Peter

想要为所带领的旅游团预订房间，希望Andrew

安排一些合适的房间。Andrew

所在酒店的房间信息如下表所示。PartⅣKnowledgeOutputSpeakingPartⅣKnowledgeOutputSpeaking房型房价/（元/天）空余房间的数量酒店服务和设施单人山景房2883免费早餐Wi-Fi全覆盖游泳池健身房桑拿浴室会议室单人海景房3083园景双床房3681海景双床房3881双人山景房3683双人海景房3883家庭园景房4282家庭海景房4380豪华海景套8881该旅游团的入住需求主要有以下几点：①住宿时间为9月13日至9月16日，共3晚；②团队成员共8人，需要1间家庭房、1间双人房和3间单人房；③团队成员的房间最好在同一楼层；④房间内有Wi-Fi；⑤酒店内有按摩室。请根据上述情景模拟为游客预订房间的过程，完成英语对话练习。对话过程中，酒店接待员应做到以下几点：①向游客表达问候；②询问领队的姓名、旅行社和旅游团的名称；③询问旅游团的到店日期和离店日期；④询问旅游团需要的房间类型，查看空房情况，并为领队介绍房价、推荐房间；⑤询问是否有其他特殊要求；⑥询问领队的联系方式；⑦确认房间预订信息。PartⅣKnowledgeOutputSpeaking【实施流程】（1）学生自由分组，每组两人。（2）小组成员根据任务描述编写对话内容，并轮流扮演

Andrew和Peter，完成对话。（3）主讲教师随机指定两个小组进行对话展示。（4）主讲教师对小组模拟对话的表现进行点评。PartⅣKnowledgeOutputSpeaking预订房间——对话示例HotelRegistrationForm酒店入住登记表（hotelregistrationform）是游客在酒店前台办理入住登记时需要填写的个人信息表。以下是一份入住登记表的示例。PartⅣKnowledgeOutputWritingHOTELREGISTRATIONFORMFirstName:LastName:Gender:

Male□FemaleNationality:DateofBirth:ID/PassportNo.:PhoneNo.:EmailAddress:CompanyName:ArrivalDate:DepartureDate:RoomNo.:CreditCardNo.:ExpiryDate:HarryBrownCanadianCP123456March7th,2024March3rd,202480069874-8763-7652-6541August7th,2025001-3456-7890April2nd,1987PartⅣKnowledgeOutputWriting表（续）Cardholder’sName:Thehoteltakesnoresponsibilityforanyvaluablesleftinguestroomsorpremises.Safesareavailablefreeofchargeintheroomoratthefrontdesk.

Signature:IauthorizetheMoonHoteltochargemycreditcardthathasbeenauthorizedonarrivalforthefullamountincurredduringmystay.

Signature:Receptionist:Date:HarryBrownHarryBrownAndrewMarch3rd,2024PartⅣKnowledgeOutputWriting以下是游客HarryBrown的相关信息：①加拿大人。②出生于1987年4月2日。③住宿时间为2024年3月3日至3月7日。④护照号码为CP123456，电话号码为001-3456-7890。⑤信用卡卡号为9874-8763-7652-6541，信用卡有效期至2025年8月7日，持卡人姓名为HarryBrown。⑥房号为8006。请帮助HarryBrown填写酒店入住登记表，填表时间为2024年3月3日。PartⅤExplorationTourGreenHotelGreenhotelsrefertoenvironmental-friendlyhotelsthatimplementinitiatives(措施)tosavewaterandenergyandreducesolidwastetoprotecttheearthwhilesimultaneouslysavingmoney.Itfollowsthatgreenhotelstypicallybenefitfromreducedcosts,increasedprofits,andreducedwaste.Greenhotelsenhanceenergyefficiency.Theyalsopromotethewell-beingoftouristsandstaff.Theseimprovementsbeginwiththehotel’sconstructionandcontinueindailypractice.Standardgreenhotelpracticesinclude:Designingeco-friendlyfacilities.Usingsustainableorrecycledmaterials.PartⅤExplorationTourUsingnon-toxichousekeepingproducts.Setupnon-smokingroomsorfloors.Installingenergy-efficientappliances.Reusingtowels,reducingdisposableitems,goingpaperless,etc....AccordingtoareportreleasedbytheChinaHospitalityAssociation(中国饭店协会),thereweremorethan1,500greenhotelsinthecountryin2022.Chinahasalsoreleasedafive-leafsystemtogaugegreenhotels,withafive-leafratingbeingthehighest.PartTask2HousekeepingPartⅠLead-inJenneyisastaffinthehousekeepingdepartment(客房部)oftheMoonHotel.Herdailyworkcoverscleaningrooms,deliveringguestsupplies(客用品),andprovidingotherhousekeepingservices(客房服务).Oneday,shepreparedtocleantheroomandknockedonatourist’sdoor.PartⅠLead-inpillow shower minibar safe bathtub shampooTV laundry slippers hairdryer bathrobe towelⅠ.Matchthefollowingfacilitieswiththeicons.__________________________________________________________________PartⅠLead-inⅠ.Matchthefollowingfacilitieswiththeicons.__________________________________________________________________pillow shower minibar safe bathtub shampooTV laundry slippers hairdryer bathrobe towelPartⅠLead-inⅡ.Whatservicesdoesthehousekeepingdepartmentprovide?

PartⅠLead-inⅢ.Whatarethebasicstepsforroomcleaning?

PartⅡPreparingforLearning酒店客房服务客房部是酒店的主体部门之一，其主要职责是保证酒店内所有房间和公共区域的整洁，让游客获得良好的住宿体验。酒店客房服务一般包括以下几种：Roomcleaning.Themainstepsofdailyroomcleaninginahotelareshowninthetablebelow.打扫房间。酒店每日打扫房间的主要步骤如下表所示。KnowledgeStationPartⅡPreparingforLearningKnowledgeStationStepInstruction1Preparecleaningtools,bedding,andguestsupplies准备清洁工具、床上用品和客用品2Knockonthedoorandentertheroom敲门，进入房间3Turnonalllights,TV,airconditioner,andotherfacilitiesintheroomtoensuretheyareworking打开房间里所有的灯、电视、空调和其他设备，确保它们可以正常工作4Replaceusedbedding替换用过的床上用品5Makethebed整理床铺PartⅡPreparingforLearningKnowledgeStationStepInstruction6Wipethenightstands,desks,etc.擦拭床头柜、书桌等7Cleanthebathroom打扫浴室8Checkandreplenishitems,suchasdentalkits,toiletpaper检查和补充物品，如牙具套装、卫生纸9Vacuumandmopthefloor用吸尘器清除地板灰尘，拖地10Takethegarbageout清除垃圾PartⅡPreparingforLearningNotes如果游客在房门上挂了“请勿打扰”（DoNotDisturb）提示牌，那么客房服务人员不宜在此时打扫房间，同时应在工作表上做好记录。如果进门后发现游客在睡觉或在浴室内，客房服务人员宜立即退出，轻轻锁上门并做好工作记录。如果游客被吵醒，客房服务人员应立即向游客道歉，并询问是否可以打扫房间。如果打扫房间时游客在房间内，客房服务人员应将工作车靠一侧墙放置，方便游客进出。ClassroomInteractionsDiscussion:Whatcleaningtoolsandguestsuppliesneedtobepreparedbeforecleaningtheroom?PartⅡPreparingforLearningKnowledgeStation2.Turndownservices.Itreferstothepreparationofthetourists’roomsintheevening,creatingacomfortableenvironmentforthemtorelaxbeforebedtime.Ittypicallyincludesmakingthebed,turningonthelights,drawingthecurtains,regulatingthetemperatureoftheroom,cleaningupthegarbage,etc.开夜床服务。它是指在晚上为游客准备房间，创造舒适环境，让游客在睡前放松身心。该服务通常包括整理床铺、开灯、拉窗帘、调节室内温度、清理垃圾等。3.Laundryservices.Ittypicallycontainswashing,dry-cleaning,ironing,mending,etc.洗衣服务。它主要包含水洗、干洗、熨烫、缝补等服务。PartⅡPreparingforLearningKnowledgeStation4.Maintenanceservices.Maintaininghotelfacilitiesisimportantforthesafety,reputation,andoperationalefficiencyofthehotelandthesatisfactionoftourists.维修服务。维修酒店设施对保障酒店安全，提高酒店声誉、酒店经济效益和游客满意度等都很重要。5.Otherservices,suchasroomservice,extrabedservice,andvaletshopping.其他服务，如客房用餐服务、加床服务、代客购物服务。PartⅡPreparingforLearningLanguageStation客房服务用语询问、回应游客的需求：1.HowmayIbeofservice?/Wouldyouliketoreceiveanysortofservice?/Doyouneedanythingfortheroom?