设施管理核心课程课件

1、,2010FacilityOneConsulting,设施管理的概念与本质,2010.11.4,2010FacilityOneConsulting,Agenda,亚太企业不动产与设施管理峰会2010如何定义设施管理,设施管理所涉及的专业,设施管理在企业组织中的位置设施管理与企业战略设施管理在中国,1,PPT学习交流,2010FacilityOneConsulting,2010WorkplaceOptimumserviceproposal1)internalthefacilitymanagerisabusinessmanager.Differenttypesoforganizationsrequ

2、iredifferentapproachestofacilitymanagement.Youalonemustsellyourdepartment.Developanetworkofexpertadvice;learnhowtouseiteffectively.2010FacilityOneConsulting,168,PPT学习交流,设施管理的职能2010FacilityOneConsulting设施管理在企业组织中的位置,DevelopStrategies,Non-Core,Business,Outsource,orRetain,TenderServices,ManageContracts

3、,PerformanceDataITInfrastructure2010FacilityOneConsulting,Procedures,Guidelines,Services,Outputs,FMValue,Budgets,Policy,Procedures,ServiceProviders,FacilityManager,Client,1,2,3,4,5EvaluatePerformance,169,PPT学习交流,我们认为设施经理人的核心能力应包括以下几个方面：,Organization,Environment,UnderstandingtheStructure,BehaviorofOr

4、ganization,Understanding,Businessand,OrganizationalStrategy,DevelopingFMStrategyUnderstandingBusiness,People,Management,Communication,Workingwith,SuppliersandSpecialistsManagingPeople,PropertyPortfolio,Management,UnderstandingBuildingDesign,BuildingFabricMaintenanceManagingPremises,Managing,Building

5、Services,Managing,SupportServices,ProjectManagement,EnvironmentalIssues,SpaceManagementManagingWorking,Procurement,RiskManagement,Financial,Management,QualityManagement,ManagingCustomerServiceManagingServices,InformationManagementManagingResources,2010FacilityOneConsultingAgenda设施经理人的核心能力设施经理人的资格认证国

6、外设施经理人收入调查报告国外设施经理人职业发展路径中国设施经理人的职业发展Next:我们应该做什么2010FacilityOneConsulting,170,PPT学习交流,2010FacilityOneConsulting,关于设施经理人的资格认证,中国还没有设施管理方面的职业资格认证。,目前中国只有物业管理的职业资格认证，如一级物业管理师、二级物业管理师等分级。,国际上最有权威的是国际设施管理协会IFMA的设施管理专业水平认证。,其它的相关组织，如英国皇家特许测量师协会RICS、美国建筑业主经理人协会教育培训机构BOMI等，也有设施管理方面的培训和认证，但不够权威。,全球企业不动产协会Co

7、reNet是关于CRE领域的认证。,2010FacilityOneConsulting,设施管理水平认证体系,Curriculum-Based/Knowledge-Based-Aprogramrequiringsuccessfulcompletionofspecificcoursework.,Curriculum-Based/Knowledge-BasedAprogramrequiring,successfulcompletionofspecificcoursework.,Competency-Based-Aprogramthatassessesprofessionalexpertisethr

8、oughworkexperience,educationandtheabilitytopassacomprehensiveexam.,171,PPT学习交流,2010FacilityOneConsulting,Agenda设施经理人的核心能力设施经理人的资格认证国外设施经理人收入调查报告国外设施经理人职业发展路径中国设施经理人的职业发展Next:我们应该做什么2010FacilityOneConsulting北美设施经理人背景状况调查（N=4500）,Specialist,Unit,supervisor,Section,head,Manager,Director,Averagework,exp

9、erience,23yrs,25yrs,26yrs,27yrs,28yrs,AverageFM,experienceAverageage%Female%CFM%CollegedegreeMedianbasesalary,12yrs4543%20%78%$61,500,12yrs4540%16%72%$61,750,14yrs4728%24%80%$75,000,16yrs4817%27%85%$87,500,17yrs4913%24%82%$95,000,Total,compensationN%,$63,60020%,$65,00017%,$80,50036%,$94,50020%,$100,

10、5877%,IFMAReport,172,PPT学习交流,Environmental,health&Safety,Administrative,Arch/,Engineering,Facility,Planning,Multi-Function,Operation&,Maintenance,RealEstate,Space,Management,北美设施经理人收入统计分析US$140,000US$120,000,SpecialistsUnitSupervisorsSectionheadsManagersDirectorsIFMAReport2010FacilityOneConsulting,U

11、S$100,000US$80,000US$60,000US$40,000US$20,000US$0Reference：Yearlyincomeaverage，（SanFrancisco）EntireUSAaverage，,Agenda设施经理人的核心能力设施经理人的资格认证国外设施经理人收入调查报告国外设施经理人职业发展路径中国设施经理人的职业发展Next:我们应该做什么2010FacilityOneConsulting,173,PPT学习交流,Corporate1ProvideFMprofession,Stepup,Corporate2ProvideFMprofession,Corporat

12、e3ProvideFMprofession,FMerCareerPathinUSA（Typical）,2010FacilityOneConsulting,Professional,IT,Professional,OfficeserviceFM,Professional,HR,Professional,Legal,CorporateCore-Business,FMserviceprovider,HRserviceprovider,ITserviceprovider,Legalfirm,OfficeserviceproviderProfessional,FMprofessionalexperien

13、ce/knowledge2010FacilityOneConsultingNon-CoreOut-SourcingandFMer,174,PPT学习交流,CorporateOJT,CorporateOJTProfessional,CorporateOJTOJTCorporate,FMcareerpathFMserviceproviderProfessionalBenchmark,Professional,CareerPathFMOut-Sourcing,Campus2010FacilityOneConsulting,CorporateHospital,RelocationmovementasF

14、MprofessionAirport,Hotel,etc,2010FacilityOneConsultingFMersCareerPathCommercial,175,PPT学习交流,2010FacilityOneConsulting,Agenda,设施经理人的核心能力设施经理人的资格认证,国外设施经理人收入调查报告国外设施经理人职业发展路径中国设施经理人的职业发展Next:我们应该做什么,2010FacilityOneConsulting,中国设施经理人的职业发展,176,PPT学习交流,中国设施经理人的职业发展,甲方,乙方,第三方2010FacilityOneConsultingAgend

15、a设施经理人的核心能力设施经理人的资格认证国外设施经理人收入调查报告国外设施经理人职业发展路径中国设施经理人的职业发展Next:我们应该做什么2010FacilityOneConsulting,177,PPT学习交流,2010FacilityOneConsulting,接下来我们应该做什么？,Experiencebothin-houseandsupplier,ToviewFMasdifferentangle,AttendoutsidecommunityoranyFMnetworkPurelylookatownstandpoint/levelinthemarket,Keepfailing,andlearning,NoimprovementifnofailureexperienceinFM,StudyFMinacomprehensiveway,Balancebetweenacademicandworkexperience,2010FacilityOneConsulting,费哲为您搭建职业发展平台,Training,ConferenceClub,HuntingServi