receivingclients.ppt

1、ReceivingClients接待顾客,ReceivingClients()接待顾客(),Revision,欢迎光临长城饭店。WelcometotheGreatWallRestaurant.你有预约吗？Doyouhaveareservation?请跟我来。这边请。Pleasefollowme.Thisway,please.服务员马上到。Awaiterwaitresswillcomesoon.乐意效劳。用餐愉快。Itsmypleasure.Pleaseenjoyyourmeal.,HomeworkSituation:Someclientshadareservationwiththerestau

2、rant.Howtoreceivethem?,Actandpractice,ReceivingClients接待顾客,Theclientsdidnthaveareservationwiththerestaurant.Howtoreceivethem?,ReceivingClients()接待顾客(),Keysentences:1.Doyouhaveatablefor2?你们有2人桌吗？,Translation:1.你们有8人桌吗？Doyouhaveatablefor8?2.你们有10人桌吗？Doyouhaveatablefor10?3.你们有3人桌吗？Doyouhaveatablefor3?,

3、Keysentences:1.Doyouhaveatablefor2?你们有2人桌吗？Pleasewaitamoment,Illcheckwhatsavailable.请稍等，我看一下有没有位置。available有效的,2.Imafraidwedonthaveatablefreeatthemoment.恐怕我们这会儿没有空位子。Imafraid恐怕,3.Wouldyoumindwaitingforamoment?您能等一会儿吗？Wouldyouminddoingsth.?你介意做某事吗？,Wouldyouminddoingsth.?你介意做某事吗？你介意打开门?(openthedoor)Wo

4、uldyoumindopeningthedoor?你介意把窗户关上吗?(closethewindow)Wouldyoumindclosingthewindow?你介意帮助我吗？(helpme)Wouldyoumindhelpingme?,3.Wouldyoumindwaitingforamoment?您能等一会儿吗？Ofcoursenot/Notatall.当然可以/没问题。,Dialogue2A:Goodafternoon,Ladiesandgentlemen.Welcometoourrestaurant.Doyouhaveareservation?B:No,wedont.Doyouhave

5、atablefor2?A:Pleasewaitamoment,Illcheckwhatsavailable.B:Yes,wellwait.,A:Oh,Imafraidwedonthaveatablefreeatthemoment.Wouldyoumindwaitingforamoment?B:Ofcoursenot.A:Ok.Pleasefollowme.Thisway,please.Pleasehavearest.B:Thankyouverymuch.A:Yourewelcome.,Actandpractice,Hints:1.GoodafternoonWelcometoDoyouhavea

6、reservation?2.Doyouhaveatablefor?3.Pleasewaitamoment,Illcheckwhatsavailable.4.Imafraidwedonthaveatablefreeatthemoment.Wouldyoumindwaitingforamoment?5.Pleasefollowme.Thisway,please.Pleasehavearest.,Hints:1.GoodafternoonWelcometoDoyouhaveareservation?2.Doyouhaveatablefor?3.Pleasewaitamoment,Illcheckwh

7、atsavailable.4.Imafraidwedonthaveatablefreeatthemoment.Wouldyoumindwaitingforamoment?5.Pleasefollowme.Thisway,please.Pleasehavearest.,Fillintheblanks:A:Goodafternoon,LadiesandGentlemen._toourrestaurant.Doyouhavea_?B:No,wedont.Doyouhaveatablefor2?A:Pleasewaita_,Illcheckwhats_.B:Yes,wellwait.A:Oh,Imaf

8、raidwedonthaveatableatthemoment.Wouldyoumindfora_?,Welcome,reservation,moment,available,free,waiting,moment,B:Ofcoursenot.A:Ok.Pleasefollowme.Thisway,please.Pleasehavearest.(afewminuteslater)A:Excuseme,ladiesandgentlemen.Wehaveatablenow.Pleaseme.Thisway,please.Thisisyourtable.Sitdown,please.Awaiterw

9、illsoon.B:Thankyouverymuch.A:Itsmy.Pleaseyourmeal.Good-bye.B:Good-bye.,free,follow,come,pleasure,enjoy,Actandpractice,Task2:Situation:Someclientsdidnthaveareservationwiththerestaurant.Howtoreceivethem?,Hints:1.GoodafternoonWelcometoDoyouhaveareservation?2.Doyouhaveatablefor?3.Pleasewaitamoment,Illch

10、eckwhatsavailable.4.Imafraidwedonthaveatablefreeatthemoment.Wouldyoumindwaitingforamoment?5.Wehaveafreetablenow.6.Pleasefollowme.Thisway,please.7.Awaiter/waitresswillcomesoon.8.Itsmypleasure.Pleaseenjoyyourmeal.,Hints:1.GoodafternoonWelcometoDoyouhaveareservation?2.Doyouhaveatablefor?3.Pleasewaitamo

11、ment,Illcheckwhatsavailable.4.Imafraidwedonthaveatablefreeatthemoment.Wouldyoumindwaitingforamoment?5.Wehaveafreetablenow.6.Pleasefollowme.Thisway,please.7.Awaiter/waitresswillcomesoon.8.Itsmypleasure.Pleaseenjoyyourmeal.,Goodmanners:(礼仪)1.Dontforgetyoursweetsmile.不要忘记你甜美的微笑。2.“Imsorry、Excuseme、CanIhelpyou?Thankyouverymuch”shouldkeepinmindallthetime.礼貌用语牢记在心。,3.Payattentiontoyourappearance,wearingcleanandgenerous.着装干净、大方。4.keepgoodstandingposture.保持良好的站姿。,Howtobeagoodreceptionist?,goodmanner