管理咨询经典(供初学者学习吧)

1、2020/7/6, Andersen Consulting 2000,1,Lecture Management Consulting: An Introduction,2020/7/6,2,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),2020/7/6,3,AGENDA,Introduc

2、tion/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),2020/7/6,4,Our Mission: Helping our clients create their future.,zccy: MISSION AND VISION,Our Vision: To become one of the worlds leadin

3、g companies, bringing innovations to improve the way the world works and lives.,2020/7/6,5,One Global Firm Act to enhance the collective values of the global partnership, while sustaining local culture.,Stewardship Think future oriented; act and invest to build a stronger firm for tomorrow.,Integrit

4、y Act with openness and honesty. Always.,Respect for the Individual Treat each person as we would like to be treated.,Quality Client Service Understand and meet client expectations 100 percent of the time.,Best People Are highly competent and make a commitment to excellence, teamwork, and the succes

5、s of our clients.,zccy: CORE VALUES,2020/7/6,6,1989 Andersen Consulting becomes a separate business unit from Arthur Andersen $1.6 billion 21,400 employees 1991 Horizon 2000 Initiative to develop mission and strategic plan $2.3 billion 25,000 personnel 1993 Andersen Consulting issues its first annua

6、l report $2.9 billion 27,000 employees,1997 Andersen Consulting creates a global network of communications-focused solution centers in an effort to set the standard for speed and quality of performance $6.6. Billion 53,000 employees 1998 $8.3 billion 65,000 employees 2000 Joe Forehand becomes Managi

7、ng Partner and introduces the 100 Day Plan Andersen Consulting wins arbitration against Arthur Andersen 01.01.01 zccy, formerly known as Andersen Consulting,zccy: IMPORTANT MILESTONES,2020/7/6,7,zccy GLOBALLY,Employees:over 65,000 Countries: 48 Revenue 99:8,9 Billion USD Clients: The vast majority o

8、f Fortune 30 most profitable global public companies Nearly 75% of Fortune 200 global companies 100 of the most significant “Industry Standard” Internet companies,2020/7/6,8,zccy: DEVELOPMENT OF REVENUES,(U.S. Billions),2020/7/6,9,zccy: GLOBAL PERSONNEL GROWTH,1997,53,426,1996,44,801,1995,38,027,199

9、4,32,711,1998,65,134,2020/7/6,10,Americas,EMEAI,Asia/Pacific,Hamburg,Frankfurt,Mnchen,Dsseldorf,Berlin,Wien,Zrich,ASG Austria, Switzerland, Germany,zccy IN ASG,2,750 Employees 7 Offices Revenues: 1,24 Mrd. DM,2020/7/6,11,Global Competitive Overview,Strategy,Digital Equipment,McKinsey,Andersen Consul

10、ting,Organization,Processes,InformationTechnology,Business Process Management (Outsourcing),Cap Gemini Sogeti,UNISYS,IBM,Computer Sciences,EDS,Boston Consulting,Booz Allen,2020/7/6,12,zccy: MARKET UNITS,Financial Services Banking Health Services Insurance Products Automotive, Industrial Equipment, T

11、ravel now trying to work on that subject through increasing alliances you start thinking that life in the US Navy Submarine Corps would give you more time at home; you are upset when you come home on Friday night and the lights arent on, the bed isnt turned down, and there are no chocolates on your

12、pillow; vacationing is spending an entire weekend in your own home; you have seen more movies at 35,000 feet than you have at your local movie theater before starting the car, you insist on telling everyone where the emergency exits are; before stopping the car, you insist that everyone stay seated

13、until the fasten seatbelts sign is off; instant coffee tastes good; youve been staying in the same hotel, you instinctively call it home; you say Whoopee! Half day! when you leave at 10:00PM;,2020/7/6,57,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),2020/7/6,58,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Gra