商务英语基础对话

1、课程设置,介绍自己GREETING 接客 WELCOME 用餐 DINING 入住 HOTEL 打电话 TELEPHONE 介绍公司 INTRODUCTION 购物 SHOPPING 送客 SEE-OFF,（问候）Greeting people,Giving greetings（问候） Good morning!/Afternoon!/Evening Glad to meet you/Nice to meet you/Nice meeting you! How do you do? Hello!/Hi! Responding（回答） to greetings 1. Pretty good, t

2、hank you. Very well, thank you. 2. Cant complain./ So-so, thanks ./ Not too bad. 3. Im extremely well, thank you. Im very well indeed, thank you.,Making introduction（介绍）,Introduce somebody Let me introduce to you. Let me introduce you to This is. Allow me to introduce. May I have the pleasure/honor

3、of introducing. This is Mr./Miss/Mrs. Meet Id like you to meet. Introduce yourself Im./How do you do? Im./allow me to introduce myself . Im Responding to introductions Im very glad to meet you. Nice to meet you.,Exercises （练习）,1. A. _, Mr. Wang. B. Oh, _. Mr. Smith. Fancy meeting you. A. yes, _. B.

4、How _? A. _. And you? B. _, thanks. 2. A new employee Alex White: Id just like to _. My names Alex White and Im the new export sales coordinator. Chris Grey: oh, yes. Ive heard of you. How _?Im Chris Grey._you. Have you just arrive?,1. A.Good morning, Mr. Wang. B. Oh,Good morning. Mr. Smith. Fancy m

5、eeting you. A. yes, glad to meet you. B. How are things getting on with you? A. Fine.And you? B. Im fine too.thanks. 2. A new employee Alex White: Id just like to introduce myself. My names Alex White and Im the new export sales coordinator. Chris Grey: oh, yes. Ive heard of you. How do you do?Im Ch

6、ris Grey. Please to meet you. Have you just arrived?,Liz Jones: a visitor from USA,is visiting the office in Rizhao. Tony Harris: Ms Smith, Id _Mrs. Jones. Mrs.Jones is from our sales office in London. Liz Jones: Hi! Clair Smith:_? Mrs. Jones? Ive been_meeting you. Liz Jones:oh, please _Liz. Clair S

7、mith:And Im Clair. Liz Jones: Hi! Clair Smith:Well,Liz, did you_? Liz Jones:Yeah, not too bad.,Liz Jones: a visitor from USA,is visiting the office in Rizhao. Tony Harris: Ms Smith, Id like you to meet Mrs. Jones. Mrs.Jones is from our sales office in London. Liz Jones: Hi! Clair Smith:How do you do

8、? Mrs. Jones? Ive been looking forward to meeting you. Liz Jones:oh, please call me Liz. Clair Smith:And Im Clair. Liz Jones: Hi! Clair Smith:Well,Liz, did you have a good journey? Liz Jones:Yeah, not too bad.,接待客人,1. Did you have a good journey? Hello, are you Mr./Ms_? Im_. Welcome to _. Its a grea

9、t pleasure to meet you. Ive been looking forward to meeting you. How was your journey/flight? I think well go to your hotel/our office first/my cars outside/well take a taxi/well take the airport bus. Can I take (one of ) your bags? Can I help you with your luggage? Ill just find a trolley/a porter

10、for your bags. Is there anything youd like to do before we.? Would you like a drink or something to eat before we?,迟到 LATE,Sorry, Im so late. There was fog at./an engine failure outside./a traffic jam north/south I hope you havent been waiting too long. Before we set off , Id like to have a coffee/b

11、eer/sandwich. Did you have a good journey? Very smooth./Not too bad/ Pretty tiring/ Absolutely exhausting!,菜系,1.开胃菜 Appetizer/pickle 2.主菜Main course. 3.甜点dessert 1. Appetizer 2. Main course Entrees Roast fresh turkey with cranberry, sauce, vegetable, potato and salad. Chopped sirloin steak eith pota

12、to, vegetable and salad. Ham steak with pineapple rings,potato, vegetable and salad. Liver and onion with potato, vegetable, and salad,Boiled shrimp with rice, vegetable and salad Verl cutlet with potato, vegetable and salad Chicken cutlet with potato, vegetable and salad Boiled chicken with potato,

13、 vegetable and salad Lamb chops with Mint Jelly, vegetable, potato and salad Pork chop with apple sauce, potato and salad Sirloin steak with with potato, vegetable and salad Boiled mutton with with potato, vegetable and salad,DESSERT（甜点）,Homemade Fruit Pies（水果派) Apple, cherry, or blueberry with whip

14、ped cream Apple pie with ice cream,frozen yogurt or fresh cream Boston India Pie Pudding with ice-cream,frozen yogurt Hot Fudge Sundae(圣代) Pecan Pie with ice-cream,frozen yogurt or fresh cream Mississippi Mud Pie Pumpkin Pie(南瓜派） Pound cake/ Layer cake/plain cheesecake/rice pudding Ice Cream( vanill

15、a, chocalate, or strawberry),Beverage 饮料,Coffee/soft drink/tea/milk/brewed decaf/ chocolate milk/iced tea/hot chocolate/iced coffee/beer/glass of wine/coca cola/cocktail/ whisky/ white wine/dry white wine/soda/mineral water Soft drinks不含酒精的饮料/ spirits烈性酒/liquor露酒/ Built-in opener/pull pop/ easy open

16、er Cold drinks/black tea/summer/spring/fall/winter Orangeade/punch/coconut milk/syrup of plum酸梅汤 Black tea/green tea/iron goddess/ lungching/oulong,酒类alcoholic drinks,Ale淡色啤酒 Cider苹果酒 Whisky威士忌 Brandy白兰地 Cognac法国白兰地 Gin杜松子酒 Sherry雪利酒 Port波尔图葡萄酒产自葡萄牙 Champagne香槟酒 Vodka伏特加酒,Fish,shrimp,Trout鳟鱼/prawn对虾

17、 Chub鲢鱼/shrimp小虾 Salmon鲑鱼/sea cucumber 海参 Sardine沙丁鱼/sea jelly海蛰 Squid/鱿鱼 Abalone鲍鱼/octopus章鱼 Hair-tail fish/cutlass带鱼 Crab螃蟹/conch海螺 Lobster龙虾/yellow croaker黄花鱼,中国菜Chinese dishes,Roast chicken烧鸡 Smoked chicken熏鸡 Diced chicken with green pepper辣子鸡丁 Barbecued duck脆皮鸭 Duck with brown sauce红烧鸭 Fried ye

18、llow fish干烧黄鱼 Mandarin fish with brown sauce红烧全鱼 Sweet sour fish slices糖醋鱼片 Fried squid rolls炒鱿鱼卷 Sharks fin with crab spawns蟹黄鱼翅 Lobster with chili sauce干烧龙虾 Stewed pork with brown sauce红烧肉 Pork fried with sugar and vinegar dressing糖醋里脊 Omelet with shredded pork木须肉 Chafing dish火锅/Lamb pot涮羊肉,用餐 DIN

19、ING,A : What would you like to eat? would you like something to eat/drink? Do you want something to drink/eat? Are you hungry tonight?/so do I How about.? May I recommend. You want coffee or tea?/wait for a moment, please B: Id like. Ill have the mee krob(crispy fried noodles) A: Follow me, please.

20、Here we are. This is special for new friend. Ill take care of everything./DIYDO,IT ,YOURSELFinstant,回应 Ill have/I begin with/Id like./Ill try. Id like to try a new dish. Id like to begin with a salad. Ill take the soup of the day. Ibegin with a glass of white wine. That sounds very nice. Ill have th

21、at, please.,开始介绍菜,How about going out for dinner? These are starters, these are main courses, and these are desserts. Its a specialty of this region. Its a sort of . Thats something rather special. Its a kind of. Well, thats difficult to explain. Its a bit like Im afraid I dont know what that is. Il

22、l ask the waiter/waitress. Lets have beer or something. Lets get together for lunch. How do you want your steak?/well done/half-done/medium Toast the success of a new company./propose a toast to sb./cheers/drink a toast /,hotel,Follow me , please. This way , please. Here we are . This is your room c

23、ard. This is reception desk. This is remote control./for tv/ air conditioner/heating/dvd If you need help, please call me. I will you pick you up at 7 oclock am. Have a good rest. Good night./be seated. Lift/elevator,入住酒店,Buffet-style breakfast自助餐/self service cafeteria Cocktail counge/swimming pool

24、 24-hour coffee shop Fitness center/gym Free car parking Good towels Jacuzzi and sauna 24-hour room service Internet connections in everyroom Hotel secretary,calling,1.Hello, Id like to speak to Mr. Hello, this is Miss.calling from Is .available, please? My names. This is .speaking. Whos that? 2. sp

25、eaking . Im afraid hes in a meeting./not in the office. Hold on a moment, please. Ill put you through to Miss/Mr. Ill ask her to call you back as soon as shes free. Whats fax number?,calling,Could you ask her to call me back, please? My number is.? Could you give him a message, please/ What time do

26、you expect her back? Ill call again later, today. Ill be at 555-1720. Thanks very much for your help.,VISITING 参观,BOARD OF DIRECTORS董事会 chairman Managing Director常务董事 Finance director-accountants manager Marketing manager-sales manager/export/import Production manager-general manager/factory Personn

27、el manager-training manager Research manager-laboratories Purchasing manager- Planning manager-project manager/advertising manager/the public relation manager This is may name card. /card. General manager,USA GB President chairman CEO(chief executive officer) MD(managing director) Vice president dir

28、ector Financial controller accountant Director manager Personnel director personal manager,Equipment 设施,Canteen Coffee machine Conference room/office room Gents toilet Ladies toilet Lift/elevator Stairs Main entrance Exit Research department Work shop,Show around 引路,This is our . Let me introduce .t

29、o you. Turn left ./right Go straight you will see .on the right. Opposite the office room is . Office room is next to the meeting room. This way , please. Let me show you around the factory. this is the work shop/workplace/plant. Conveyor belt convey the soybeans to the storage/store/storehouse/ware

30、house Finally they are ready to be taken to the oil tank. The oil are transported from the factory to Japan or Korea as quickly as possible.,Shopping 购物,Rizhao is famous for its tea . Im looking for a gift for my . At a fashion boutique. I think it looks terrific on you. Try this sweater./how about green? It can keep you fit . We can go to the supermarket/rizhao department store/ friendship store. Lets go to the seafood market. Do you want buy something traditional ? How about china? Pottery? Grocery list/s