旅游专业英语课件.ppt

1、Chapter ThreeEnglish for a Tour Guide,Contents,Meeting on Arrival,Sightseeing,Shopping,Recreation,Handing Emergency Case,Section 1,Section 2,Section 3,Section 4,Section 5,Section 1,学会用英语与客人有效沟通，证实客人身 份及询问有关旅途事宜 熟练掌握与本话题相关的专业英语词汇及常用句型表达 练习用英语迎接客人 学会英文欢迎词的规范写作 学会英语众欢迎客人的礼仪,Study Objectives,Section 1,P

2、art One Background Material,Question: How to meet the tourists on arrival?,Tips for reference As a receptionist at a travel service, when you meet the tourists, the following eleven steps are for your references:,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,1. Arrival at the meeting sites on time. 2. Greeting the

3、group. 3. Liaise with the group leader. 4. Give Self-introduction. 5. Lead them to the coach.,Part One Background Material,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,6. Make a welcome speech. 7. Brief the local condition and introduce the hotel. 8. Distribute pamphlets. 9. Assist the tourists to check in. 10. In

4、form the meeting time and arrange the morning call, and tell the tourists the place for breakfast and the time for luggage collection. 11. Check the luggage and assist the tourists to their rooms.,Part Two Situational Dialogue,Mr. Osborne B: a traveler C: a clerk at travel service Excuse me. Are you

5、 the Tour Group?1 Yes, we are. Welcome to Xian. Im Ma from the Xian office of China International Travel Service, Xian branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3 Its me, Robert Osborne. Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and g

6、entlemen. Nice to meet you, too. Its very kind of you to meet us here at the airport. My pleasure. During your visit to Xian, Ill be your tour guide.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Dialogue One,A: C: A: C: A: C: B: C:,Part Two Situational Dialogue,A: That will be great. C: Do you have any checked lug

7、gage to collect? A: Yes, we checked eight traveling bags. C: Lets wait here then. (In a short while, the checked luggage was sent to the luggage claim section and the tour group got their checked bags.) A: We have got back the checked bags now. Shall we leave the airport now? C: Yes. Follow me, plea

8、se. A CITS bus is waiting for us. A: Its very thoughtful of you to make this arrangement.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,C: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack

9、 bar. Weve already booked four tables for you at the hotels restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. Ill discuss the itinerary for your Xian tour after lunch. What do you say to that? A: Thats fine. Thank you.,Part Two situational Dialogue,Vocabulary,S

10、EC 2,SEC 3,SEC 4,SEC 5,SEC 1,meet mi:t v. 迎接 checked luggage (随飞机)托运的行李 thoughtful :tful adj. 考虑周到的；体贴的 luggage claim section 行李领取处 snack bar. 快餐部；快餐店 itinerary aitinrri, it- n. 旅行计划；预定的行 程；旅程；旅行路线,Notes,Are you the Tour Group? 你们是旅行团吗? 2. Im Ma from the Xian office of China International Travel Ser

11、vice. 我姓马，是中国国际旅行社驻西安办事处的。 China International Travel Service: CITS 中国国际旅行社 China Youth Travel Service: CYTS 中国青年旅行社 China Travel Service: CTS 中国旅行社 3. Who is the group leader, please? Its me/Thats me. 请问谁是旅行团的领队? me 是第一人称的单数，在口语中可以用作表语。在正式文体或书面 语中，可以用“Its I.”来表达“是我”。但是，人们往往使用其他一些表 达法来避开语法规范和口语习惯的矛盾

12、。如：I am the one. 或I am the person. 4. Nice to meet you, Mr. Osborne. 奥斯本先生，很高兴见到你。,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,a clerk at travel service B: Mr. Green Excuse me, are you Mr. Green from Britain? Yes. Im glad you recognize me. “A man with white hair and beard”-Isnt that

13、how you describe yourself in the fax? So its easy to spot you in any crowd1. Let me introduce myself: Im Susan, the tour guide from CYTS. How do you do? How do you do? Im glad to know you. Pardon me, I didnt quite catch your name just now2. Would you please repeat it? Its Susan. S-U-S-A-N. Oh, Susan

14、, am I right? Quite right. Do you have any unaccompanied luggage3?,Dialogue Two,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,A: A: B: A: B: A: B: A:,Part Two Situational Dialogue,B: No. I always travel with these two bags. A: Let me carry your luggage, Mr. Green. B: Thank you, please. A: The car is waiting outside

15、 to take us to the hotel. Ive reserved a suite4 for you at Dragon Hotel, one of the biggest in Beijing. B: Thank you very much.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Vocabulary,Britain britn n. 英国 recognize rekgnaiz vt. 认识；认出；辨认；承认 beard bid n. (下巴

16、上的)胡须；络腮胡子 describe diskraib vt. 描写，描绘，叙述；形容 spot spt vt. (口语)认出，辨认；发现 CYTS 中国国际青年旅行社 unaccompanied nkmpnid adj. 无伴侣的；无随从的,Notes,1. .spot you in any crowd . 在人群中发现你。 2. I didnt quite catch your name just now. 我没记住你的名字。 3. unaccompanied luggage 托运行李 checked luggage 托运行李 4. suite 套房,SEC 2,SEC 3,SEC 4,

17、SEC 5,SEC 1,Part Two Situational Dialogue,1. Are you Ms. Li from the States？ 您是从美国来的莉斯小姐吗？ 2. Im the guide from CYTS. 我是中青旅的导游。 3. The coach is waiting outside. 车子在外面等候。 4. My name is Jenny. I m glad to meet you. 我的名字叫珍妮。很高兴认识你。 5. Did you have a pleasant trip？ 一路上怎么样啊？,Useful Expressions,For a tour

18、 guide,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,6. How was your trip? 旅途怎么样啊? 7. Is this all your baggage? 所有的行李都在这里了吗？ 8. How many pieces of luggage do you have all together? 你们总共有多少件行李啊？ 9. You must be very tired after such a long journey. 经过漫长的旅途，您一定很疲倦了。 10. What were your fir

19、st impressions of China? 您对中国最初的印象如何？,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,1. Could you take my bags to the Taxi Stand, please? 方便把我的行李放到出租车停靠站吗？ 2. Im very tired. Im eager to take a massage as soon as possible. 我太累了，我真想尽快来个按摩。 3. I cant be bear suffering je

20、tlag after each flight. 每次飞行之后，我简直受不了适应时差的那种难受劲。 4. Take it easy. Youll soon recover from jetlag and get used to it. 别担心，时差会很快倒过来的，您也会很快会适应的。 5. Whats the weather like in Beijing these days? 这几天北京的天气怎么样？,Useful Expressions,For a tourist,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,6.

21、My wife is very considerate and she asked me to take a overcoat. 我的妻子很体谅我，她让我带了一件厚外套。 7. How many spots and historical sites in Beijing? 北京有多少名胜和景点呀？ 8. Im not familiar with the place. Im ready to hear your suggestions. 我对这个地方不太熟悉，想听听你的建议。 9. This place is a real hot spot. 这个地方真热闹啊。 10. Here are the

22、 brochures that describe various tour routes in China. You may choose anyone you like. 这是些介绍各种到中国旅行线路的小册子，您可以任意选择您喜欢 的一种。,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,How to Write a Welcome Speech,Tips for reference,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Welcome speech is the fir

23、st formal speech that you face the guests. A good welcome speech should be written clearly, warm, lively, and short. In general, its content includes the following items, that is: self-introduction, introduce the hotel where they are staying, simple Itinerary presentation and notes.,Part Three Writi

24、ng-skill,Sample 1,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Tour Guide Welcome Speech（I） Good afternoon, ladies and gentlemen, Welcome to Beijing! May I introduce my colleagues to you? This is Mr. Wang from China International Travel Service. He will travel with you throughout the trip in China. This is Mr. Li,

25、 our driver. His bus number is 531666. My name is Sun Mei. I am from CTYS. My job is to smooth your way, care for your welfare, try my best to answer your questions, and meet your needs during your stay in Beijing. if you have any special interest, please tell your tour leader.,Part Three Writing-sk

26、ill,Sample 2,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Tour Guide Welcome Speech（II） Ladies and Gentlemen, First of all, please allow me to express the most heartfelt welcome to all of you on behalf of our agency. Now I would like to brief our four-day tour of Beijing to you since I want to leave the most wonde

27、rful for you to discover. Beijing is one of the most well known capitals in the world for its long history and its historical sites and relics. I will not mention them in detail right now, but I can guarantee you that you will surely enjoy your trip here with our considerate service. Thank you!,Part

28、 Three Writing-skill,Suppose you are the tour guide who is assigned to guide the tourists from UK, and you are to make a welcome speech. In your speech, besides the heartfelt words, the brief introduction of the itinerary-three-day tour in Beijing should also be mentioned.,Writing Practice,SEC 2,SEC

29、 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Reading aloud until you can say it from memory, then translate it into Chinese.,Beijing is the first station of China golden travel line. There are so many wonderful places worthy of seeing that one just cannot list them one by one. Here we just give a brief

30、introduction to some best-known places of interest. The Imperial Palace was the home of the emperors during the Ming and Qing dynasties, when it was known as the “Forbidden City”; Yiheyuan is a magnificent summer palace built by the Qing Emperor Dowager; Temple of Heaven Park is situated on the east

31、ern side of the Qianmen Street; and scattered around the Ming Tombs are the tombs of thirteen Ming emperors.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Fill in the blanks according to the context.,A: a tour leader B: Mr. Li, a clerk at travel service B: Excuse me, are you Mr. Smith from Ameri

32、ca? A: Yes, I am. B: Im Liming, your local (1) from CIS. A: How do you do, Mr. Li? B: How do you do? (2) to Beijing. A: Thank you. B: Mr. Smith, is everyone in the (3) here? A: Yes, everyone is here. B: OK, lets go. The (4) is waiting outside.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,guide,_,Welcome,_,group,_,

33、coach,_,Part Four Exercises,Read the following passage and decide whether they are true (T) or false (F).,At your final destination, youd better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repair. In this ca

34、se, you will have to fill out a form. And be specific when describing the damage. If the airline should lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss. Dont worry about your baggage if it is heavy and you cant manage it. Porters are available at

35、many airports. These people will carry your bags for you, though not free of charge.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,In case you are bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you mon

36、ey unless they can get you a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.,SEC 2,SEC 3,SEC 4,SEC 5,S

37、EC 1,Part Four Exercises,If your baggage has been damaged, you can go immediately to the travel agent and demand the expense of repair. If the airline should lose your baggage, report the loss to the insurance company. 3. According to the passage, if the airline should lose your baggage, the agent w

38、ill be responsible for your loss. 4. You have to manage it by yourself even if your baggage is heavy. 5. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the

39、 money.,F,（ ）,F,（ ）,T,（ ）,F,（ ）,T,（ ）,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Role Play. The Smiths want to take a travel to China for a sevendayholiday. Now Mr. Smith is making a call to a local travel agency of CITS, asking for the routes available, quotations, and specific arrangement o

40、f accommodations and scenic spots of interests. As a receptionist of the travel agency, you are answering the call and ask for more details of their requirement. Then, draft a travel plan for the family.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Translation,(1) 我是中国青年旅行社的导游。 (2) 你们的行李将会有另一辆车

41、送往酒店，因此你们不必担心。 (3) 请再说一遍好吗，我刚才没听清你的名字？,I am the tour guide from CYTS.,_,Your luggage will be sent to the hotel by another bus, so you dont have to worry about it.,_,I didnt quite catch your name just now, would you please repeat it?,_,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,(4) 请问我们旅行团的人都到

42、齐了吗？ (5) 请问你们有几件托运行李？ (6) 我们会按照你们的要求安排的。,Excuse me, is everyone in the group here?,_,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,How much checked luggage do you have?,_,It will be arranged at your request.,_,Part Five Social Etiquette,Greeting tourists is just the first step in the whole welcoming process. As a t

43、our guide, you should bear in mind the following things. First, learn how to locate the group that you are supposed to meet and offer your greeting immediately. Secondly, make a brief welcome speech and introduce yourself to the tourists. Thirdly, welcome the tourists to your city and ask them for q

44、uestions and any requests. Express your wish to serve them sincerely and honestly. Finally, wish your guests a pleasant journey and a wonderful stay.,Etiquette of Welcoming Tourists,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Transaction,Part Five Social Etiquette,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,If you are ever ask

45、ed to deliver a speech, try to look happy and pleasant. Always be as polite as you can, no matter what your personal opinion of individuals or their country might be. Always remember that they will judge your company by the impression you give. First impressions are the most important and can be eve

46、rlasting.,Transaction,Notes,在整个欢迎过程中，迎接观光游客仅是第一步。作为一个导游，你应该牢记以下事项。第一，学习如何找到该接待的小组并立即主动上前问候问候。第二，致一个简单的欢迎词并向游客介绍自己。第三，欢迎游客来这个城市旅游，并问他们是否有问题和任何要求，以真诚和诚恳的态度表达你想为他们服务。最后，预祝客人在逗留期间能有一个舒适美好的旅程。 如果你需要发表演讲，尽量做到看起来很愉快。要一直彬彬有礼，无论你对他们个人或他们的国家有什么成见。永远切记，他们会通过你给他们的印象来判断你的公司印象。第一印象是最重要的，并有可能长久持续下去。,SEC 2,SEC 3,SE

47、C 4,SEC 5,SEC 1,欢迎游客的礼仪,Section 2,学会用英语与客人有效沟通，并对客人用英 语进行景点介绍 熟练掌握与本话题相关的专业英语词汇及常用句型表达 练习用英语作景点介绍 学会用英文描述景点的规范写作 学会英语中的送别礼仪,Study Objectives,Section 2,Part One Background Material,Question: How to arrange sightseeing?,As a receptionist at a travel service, when you show the tourists to sightseeing,

48、the following ten steps are for your references:,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Tips for reference,1. Arrive ahead of time. 2. Greet the tourists and do the counting. 3. Brief routine. 4. Distribute pamphlets maps. 5. Give commentaries to sightseeing spots.,Part One Background Material,SEC 2,SEC 3,SE

49、C 4,SEC 5,SEC 1,6. Remind the tourists to take their valuables. 7. Warn the tourists of safety. 8. Familiar with the attractions 9. Explaining on the way. 10. Always remember to let guests know tour program, what to do next, where to go, and need how much time, etc.,Part Two Situational Dialogue,A:

50、a group leader B: traveler A C: traveler B D: a clerk at travel service D: Is everyone here, Mr. Smith? A: (counting the guests) Yes, everyones on the coach. We can go now. D: Now, ladies and gentleman, welcome to Beijing. First, let me introduce myself. My names Jenny, your tour guide from CYTS. Im

51、 very glad to have you here and wish you a pleasant stay in China. Its 9:30 a.m., so please set your watches by the local time. Now were driving to the first stop-Tianan Men Square. It will take us about 45 minutes to get there. B: Oh, Tianan Men Square, the largest urban square in the world.,SEC 2,

52、SEC 3,SEC 4,SEC 5,SEC 1,Dialogue One,Part Two Situational Dialogue,Very good. Ladies and gentlemen, lets now enjoy the sights outside. On your left is our Economical Zone for the Development of New Technology.1 It is divided into two areas, the business center and the residential quarter. There is t

53、hree-star hotel and some office buildings for investors and businessmen. Now on your right-the vast green field. Whats that on the horizon, a palace? Thats the Chinese ancient building built in the Qing Dynasty, about 300 years ago. It was used at the time as the imperial summer palace. What a beaut

54、iful view-the green field with the red ochre. Here we are. This is Tianan Men Square. My God. What a huge place. Yes, it is the biggest square in the world. Oh, is that so!,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,D: C: D: C: D: A: D: B:,Part Two Situational Dialogue,See that building over there? Yes, its magn

55、ificent. I suppose that must be the Great Hall of the People.2 Right. You may be interested to know that the construction of the whole thing took less than a year. Really! That amazing! Look at that monument, its the Monument to the Peoples Heroes3. Here you can trace the history of China from its e

56、arliest beginning to the modern. To your right is the Rostrum of the Gate of Heavenly Peace.4 On the west side of the square and south of Changan Avenue is the Great Hall of the People. Now lets have a stroll around the square. This is the world-famous Forbidden City where once emperors, empresses a

57、nd their families lived.5,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,D: C: D: A: D:,Part Two Situational Dialogue,B: Oh, its gorgeous and elaborate, indeed. A: You call it the Palace Museum now6, dont you? D: Yes. As far as I know, its the largest existing imperial palace in the world today. C: My goodness! It really is big! D: Now lets go to the other place. A: OK, lets go