Unit 4 Hotel Serviceppt课件

1、翻译,1.我要先寄付押金吗？ 2. 你是用信用卡还是现金支付？ 3. 我可以订一个双人房间吗？ 4. 你们接受旅行支票吗？ 5. 早晨好。假日酒店客房预定部？ 6. 这里的单人房间一天多少钱？ 7. 你什么时候入住酒店？ 8. 下午两点前你要结账退房。 9. 请问明天你们是否有单人的空房间？ 10. 很抱歉，我们现在没有空房。,Receptionist: Good evening! Welcome to Village Inn. What can I do for you? You: _. (我在这儿预订了房间。) Receptionist: May I have your name, ple

2、ase? You: Im Tom Addison. Receptionist: Yes, Mr. Addison. Youve made a reservation for one single room. 2 _? (我可以看一下您的护照吗？) You: Here you are.,Speak and Translate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version prov

3、ided.,May I have a look at your passport,I have a reservation with you,Back,Unit | Four,Receptionist: 3 _? (请您填一下这张登记表好吗？) You: Here it is. Is it all right? Receptionist: Yes, thanks. 4 _. (这是5012房的房卡。) You: Can I go to my room now? Receptionist: Sure, 5 _. (接待员会给您带路的。) You: Thanks.,Speak and Transl

4、ate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.,Back,The bell-man will show you the way,Would you please fill out the registration form,Here is the key card to Room 5012,Unit | Four,Speak and Communica

5、te,7 Imagine you are checking out at a hotel. Play your role according to the clues given in brackets.,1 I would like to check out. 2 You checked in three days ago. 3 How much is the rate / rent per night? 4 How are you going to pay, in cash or by credit card? 5 Here is the change, $23.,Receptionist

6、: Good morning. Can I help you, madam? You: 1 (表示要结账。) Receptionist: OK. Would you please tell me your name and room number? You: Nancy Birley, Room 4608. Receptionist: Yes, Miss Birley. 2 (说明客人是 三天前入住的。) You: Thats right. 3 (询问每晚的房费是 多少。) Receptionist: $59 per night. You stayed here for 3 days, tha

7、t is $177. 4 (询问客人如何 付款。) You: In cash, please. Here you are, $200. Receptionist: Thank you. 5 (向客人交代所找的 零钱。),Back,Unit | Four,读82页第3题两个酒店广告，找出下列问题的答案,1.How many rooms are there in this Holiday hotel? 2. When is coffee served? 3. How long is the office open? 4. Is breakfast included in the bill? 5.D

8、o people have to pay for their children to stay with them in the hotel?,6. What is the room rate for 3 persons in Village Green Inn? 7. When should you check out of the hotel? 8. Where should a guest leave his/her key when leaving the hotel?,Studying Hotel Ads,Study and Imitate,3 Hotels usually adve

9、rtise in newspapers to attract guests. Now look at the following advertisements and try to use the information in them in your face -to-face talks.,Back,Back,Receptionist: Hello, sir. May I help you? Client: Yes, I would like a single room with bath just for a couple of nights. Receptionist: Have yo

10、u made a reservation? Client: Yes, I have. 1 _. Receptionist: May I have your name, please? Client: Yes, 2 _. Receptionist: Oh, yes, Mr. Johnson. We have your reservation here. Would you please fill out this registration card? Client: Certainly.,Listen and Complete,6 Listen to the dialogue for the l

11、ast time and fill in the blanks according to what you have heard.,my name is Tom Johnson,I made it just now at the airport,Back,Receptionist: Your room number is 235, on the second floor. Here is the key to your room. Client: Thank you. When do I pay for the room? Receptionist: 3 _. Client: By the w

12、ay, does the price include breakfast? Receptionist: 4 _. Client: Where is the dining hall? Receptionist: 5 _. Client: Its very kind of you. Thank you again. Receptionist: You are welcome. Enjoy yourself and have a pleasant stay.,Listen and Complete,6 Listen to the dialogue for the last time and fill

13、 in the blanks according to what you have heard.,Back,It is on the ground floor on the left,You can pay when you check out,Yes. Breakfast will be served from 7 A.M. to 10 A.M.,Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 _ stay here. It is very impor

14、tant to us that your stay should be as 2 _ and as enjoyable as possible. We take great 3 _ in providing our guests with the highest levels of professional 4 _ and hospitality. And it is our goal to 5 _ your expectations. A comfortable stay is always a more productive one. So if there is anything we

15、can do to make your next trip more pleasurable, 6 _ to tell us about it. To share your feedback, 7 _ to reach the front desk or 8 _ the comment card in your room and give it to a 9 _ of our staff. Thank you for your 10 _ our hotel.,Understanding a Short Speech / Talk,Listen and Complete,7 Listen to

16、a short speech twice and during the second listening, put back the missing words in the blanks.,Back,choosing,pleasant,comfortable,pride,service,meet,feel free,dial 0,fill out,member,a. great view of the sea b. beautiful garden c. sports facilities d. professional service,a. essential b. profitable

17、c. interesting d. meaningful,Column A Column B,Listen and Match,8 Listen to the hotels call for comments again and match the information in Column A with the choices in Column B.,1) The hotel takes its guests comfort as _.,2) The hotel is proud of its _.,Back,a. attract more businessmen b. provide m

18、ore rooms c. meet the guests expectations d. make the hotel well-known,a. talking to the manager b. complaining to the reception desk c. contacting the operator d. filling in a comment card,a. trip b. meeting c. appointment d. party,Column A Column B,Back,3) The goal of the hotel is to _.,4) The hot

19、el is ready to offer service for the guests next _.,5) The guests are welcome to leave their comments on the service by _.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answering the following questions.,Back,1) Who is making the hotels call for comments? 2)

20、From whom does the speaker want to get the comments? 3) What is the hotels top priority in serving the customers?,The hotel management. The speaker is seeking comments from the staying guests. The hotel takes quality service as its top priority.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answering the following questions.,Back,4) What kind of service is the hotel trying to provide? 5) How c