check in 酒店英语 入住登记ppt课件

1、,Check-in,Steps to Check-in,1. Greet guests 2. Ask the guest whether he/she has a reservation with the hotel. 3. Yes- check the record in computer. No - sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration form. 6. Ask about the way of payment. 7.

2、 Form the check-in record. 8.Give the room keycard to the guest 9. Call the bellman 10. Thank the guest.,Glenn Chicago Hotel,Tang Liao,12 March,15 March,1,Single,1,980 RMB,Tang Liao8 March,Lan Lan,Glenn Chicago Hotel,Check-in,(R: receptionist G: guest ) R: Hello, Welcome to Chicago Hote

3、l. How may I help you? G: Yes, I want to check-in. R: Do you have a reservation, sir? G: Yes, I reserved a single room. R: Ok sir, may I have your name? G: My name is Tang Liao. R: (Check the computer) Yes, Here it is. You reserved a single room from March 12 to March 15, right? G: Yes.,R: Ok Sir, m

4、ay I see your passport, please? G: Here you go. R: How would you like to pay? G: In cash. R: Ok Sir. Here is your key card. You are in room 508 on the fifth floor. G: Thank you. R: Please enjoy your stay.,A=local guide B=Tour leader C=Receptionist C: Good evening! Welcome to our hotel. A: 1._(晚上好! 我

5、需要一个套房，八个单人间和三个双人间。) C: Have you made a reservation? A: Yes.2. _(我们是为一个德国团队预订的。) 3. _我来自中旅，该团共有15个游客，团号为SHCITS-A070828.) 中旅” CITS China International Travel Service C: Im sorry, but I dont see your reservation here. A: 4._(我们肯定办过预订，因为我三天前还确认过。 5._(你可以再查一下吗？或者联系销售部？) C: All right. Let me check again.

6、 Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS.,B: 6._ (有什么问题吗？) A: No, everything is all right. B: 7._(客房都准备好了吗？) C: Yes, they are. May I have your passports, please? B: Sure. Here you are. C: Thank you. Would you please fill in these registration forms? B: 8._(登记表

7、填好了。我们可以拿钥匙吗？) C: Here are the keys. Have a pleasant stay in our hotel. B: Thank you very much.,Translation: 1.晚上好! 我需要一个套房，八个单人间和三个双人间。 _ 2. 我们是为一个德国团队预订的。 _ 3.我来自中旅(CITS)，该团共有15个游客，团号为SHCITS-A070828.) _ 4.我们肯定办过预订，因为我三天前还确认过。 _,Translation: 1.你可以再查一下吗？或者联系销售部？ _ 2. 有什么问题吗？ _ 3.客房都准备好了吗？ _ 4.登记表填好了

8、。我们可以拿钥匙吗？ _,Surname _ Name _ Nationality _ Sex _ Birthday . Room No ._ Room rate _ Passport No. 803214 Date of issue Sept 6, 2006 Valid until Sept 5, 2012 Permanent address 252 Kings Street, New York, USA Occupation Doctor Tel. 555-880-321 Method of settlement of bill (please check one:) Cash Credi

9、t card Check Date of arrival_ Date of departure_ Guests signature_ MONEY, JEWELS AND VALUABLES MUST BE DEPOSITED IN THE HOTEL SAFE; OTHERWISE THE MANAGEMENT CANNOT ASSUME ANY RESPONSIBILITY.,REGISTRATION FORM,Key Sentences,Greet the guest Hello Sir/Maam. How may I help you? Ask about reservation 1.

10、Do you have a reservation, please? 2. Could you tell me your name, please? Could you spell your name, please? -Yes, we have your reservation. Youve reserved a single deluxe room with sea view, haven t you?,Check-in,Ask about length of stay How long will you be staying, please? Ask about identificati

11、on May I see your ID Card/passport please, Sir/Maam Please show your. Ask about payment How would you like to pay, please? -In cash. / By credit card.,Ask the guest to fill in the registration card 1.Could you please fill in this registration card? 2. Please complete this registration form. Tell the

12、 guest where their room is 1. Here is your key card. Youre in room 508 on the fifth floor. 2. The bellboy will show you to your room.,Tasks (group work):,Situation 1: 1. Your name is Brown. 2. You have reserved a double room from the 5th, May to the 7th, May. 3. Now you are checking in. 4. You want

13、to pay by credit card.,Situation 2: 1. Your name is Lily, coming to Guilin for a conference. (meeting) 2. You prefer to stay in Guilin Sharaton Hotel from August 8th to 12th. 3. You ask for a single room. 4. You need the morning call service.,Keys,1. Good evening! Id like to have one suite, eight singles, and three twins, please. 2. Weve booked them for our tour group from Germany. 3.Im from China International Travel Service and the group code is SHCITS-A070828. We have 15 passengers. 4. Im sure we have made a re