roomreservation.ppt

1、Room Reservation,The booking service is all dedicated to providing the guests with a professional service in a relaxing and welcome manner. 预定服务致力于给客人提供轻松、友好的专业服务。,致力于,Essential Duties,Reservationist (预订员),Assistant reservation manager (预定部助理),Reservation supervisor (订房部主任),Reservation/PBX manager (

2、预订部经理),Reservation agent (订房经理人),Private branch exchange 程控交换机，程控用户交换机，电话交换机，集团电话等。PBX是现代办公常用的电话通讯管理手段的一种，使电话管理者可集团性管理外线来电与内线呼出。,Reservationists Responsibility预定员职责,Book and upgrade group telephone reservations. Process individual telephone sales. 订房以及更新团队电话预定。 处理个人电话销售。,网关票务系统,Contacte groups in th

3、e event in which advance payment is not received by a specified deadline, soliciting information from groups as to their future plans and/or other sales related information, general maintenance of reservations files, and general office and clerical duties as needed. 当到规定期限时预付款还没收到时，联系团队，询问团队之后的计划或与销

4、售相关的信息，需要时一般保存预订文档、办公室职责以及文职工作。,预付,到限期,向询问意见,保存,Assistant reservation manager (预定部助理),3,Reservation supervisors 订房部主任,各部门经理,按照,询问,Reservation supervisors 订房部主任,Liaising and communicating special requirement to other departments e.g. Cots,VIPs and late arrivals. 与其他部门联络和交流，如用户订单跟踪系统、贵宾以及最新的信息。,Prepar

5、ing reports using both computerized reservation system and other computer softewares such as Word and Excel. 运用电脑订房系统和其他诸如WORD和EXCEL电脑软件准备报告。,Recording and managing booking that fail to arrival。 记录和管理没入住的预定。,Customer order tracking system 用户订单跟踪系统。,观赏视频,Reservation/PBX manager (预订部经理),Implementing r

6、evenue management system, standards and practices to control rooms inventories and rates. Participate in strategic hotel marketing plans by monitoring future rooms occupancy and revenues in addition to managing the hotel reservation. 贯彻收入管理系统和标准，并控制客房清单和价格。除了管理酒店预订之外还通过监督未来客房入住（情况）以及收入来实施酒店战略性市场计划。,

7、参加,in addition to 除了还 （重点强调前者）,Reservation agent (订房经理人),Handle guests room reservation requests for the hotel, provide guests with hotel facility information and answer questions related to the hotel and local area. 处理客人的客房预订要求，给提供酒店设施信息并回答与酒店和当地相关的问题。,Key Sentences,1.For whom is the reservation? 以

8、谁的名义预定？ 2.With a front view or rear view? 朝阳还是朝阴？ 3.That sounds not bad at all. 听起来不错。 2.What is your address, please? 请问您的地址在哪？ 3.We look forward to seeing you next Friday. 我们期待下周五您能来光临。 4.Ill take the one with a front view. 我要一间向阳的房间。,Single room 单人间,Presidential suit 总统套房,Honeymoon room 蜜月套房,Twin

9、 room 带两张单人床的房间,Family suite 家庭套房,Double room双人床房,Recommending another hotel nearby推荐附近的酒店,Im sorry,but were fully booked. 对不起，我们已经定满了。,Oh, then can you recommend another hotel nearby? 那您能否给我推荐附近其他酒店呢？,Recommending another room that is available 推荐其他的房间,Let me see. Sorry, the adjoining room has been

10、 reserved. But we have a twin room available and the current price is $600 a night, plus tax, but supper is included. 我看看，不好意思，相邻房已经被预定了。 不过我们有双床房并且目前价格是600一晚，外加消费税， 不过已经包含早饭了。,That sounds terrific. Ill take it. 听起来不错，我预定了。,Confirming a reservation确认预订,Certainly, sir. May I have the date of your res

11、ervation, please? 当然，请问您的订房日期是哪天？,Id like to confirm a reservation. 我想确认订房信息。,Changing the Reservation改变预订,Room Reservation. May I help you, sir? 客房预订部，能为您效劳吗？,Yes, my name is Li Ming, and I made a reservation for five nights from September 27th. Id like to change my reservation. 我叫李明，我预订了从9月27日起5个晚

12、上的房间， 我想更改我的预订。,No problem. How would you like to change it? 没问题，您想怎么改？,Ill arrive on September 30th, and stay there for three nights. 我9月30日到，住3个晚上,Cancelling the Reservation,Room Reservation. May I help you? 客房预订部，能为您效劳吗？,In whose name was the reservation? 那是以谁的名字预约的？,May I have your name and phon

13、e number, please? 请告诉我您的姓名及电话号码，好吗？,What was the date of the reservation? 什么时候开始预订的？,Ok, sir. Ill cancel Mr.Zhangs reservation from Feb 23rd for 3 nights. 好的，先生。我会取消张先生自2月23日起3晚的预订。,Youre welcom. 不用客气。,Id like to cancel a reservation. 我要取消一项预订。,Zhang Ming. 张明。,Thank you very much. 谢谢你。,Yes, its Zhang Ming and my number is 5773332. 好的，我叫李明，电话号码是5773332。,From Feburary 23 for 3 nights. 从2月3日起三个晚上。,The Facilities,Health Center 健身中心 Sauna sn 桑拿 Beauty Salon 美容院 Swimming Pool 游泳池 Tennis court 球场 Squash court skw 壁球场 Business center 商务中心,Coffee Shop 咖啡厅 Health Club 健身俱乐部 Trave