重要客戶运作系统介紹(ppt 15页).ppt

1、重要客戶運作系統介紹 -DELL,目录,Dell质量系统 Dell品质系统流程 Dell选择供应商流程 Dell管理供应商流程 Dell安全启动商化模式 Dell安全启动模式 Dell的持续进步 Dell工程变更通知要求 Dell ECN 控制 Dell送样段要求,Dell Quality System,The Basics Steps,Relationship,Process,Performance,Improvement,Dell Quality System,Supplier Quality RELATIONSHIP,Supplier Quality PROCESS,Supplier Q

2、uality PERFORMANCE,Supplier Quality IMPROVEMENT,Supplier Survey Supplier Quality Standard (SQS) Quality Agreement,Quality System Audit (QSA) Process Audit Quality Mgmt Plan/MQT PPAP New P-Plan & Scorecard Safe Launch,Yield/Line/ Field Metrics Daily,Weekly, Monthly Reports Quarterly Quality Review (Q

3、QR),Closed Loop CA System Continuous Improvement Process (CIP),Business Relationship,Process Establishment & Qualification,Customer Experience,Drive Change,DELL品質系統流程,確定可以合作 的供應商,提出品質期望,商議品質意責任,交換品質目標,至生產地稽核,設計審查&預防,制定品質管理計劃,安全放行(量產),監控供應商生產線,生產線及應用段監控,客戶心聲評價,商業評審(每季),供應商評審,確定改善時機,執行改善對策,追蹤及預防,Based

4、 on ISO 9001/9002,供應商評鑒,品質標準擬定,品質系統稽核,製程稽核,設定品質目標,簽訂品質協議,合格供應商確定,(完整的稽核包括將近122個問題),90-100% = Approved,70-89% = Conditionally,70% = Not approved,Dell選擇供應商流程,DELL管理供應商流程,Supplier Management starts after supplier selection is completed,品質管理計劃,新產品計劃及計分卡,生產性零組件核准,製程稽核,安全放行,管理/監控,品質成績,改善行動,工程變更,每季品質評比,持續改

5、善,Dell Safe Launch簡化模式,Improved Quality/Process Optimization,Controlled Pilot and Ramp,Qual Build/Test,RFD,Pilot Build/Test,FAI,Volume Ramp,FCS,RTS,FVS,Qual Test,2,6,7,4,OEM Supplier QA,8,3,Check Point 1: Supplier QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Poin

6、t 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS),RFD Release From Development RTS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Ful

7、l Volume Ship,Duration,See Ramp Plan,1,5,Dell Safe Launch模式,Customer Experience Results of Success,Total Quality Process Foundation and Enabler to Success,品質系統,設計品質,品質改善 製程預防,供應商及早 介入,分包商管理,供應商全面的品質,CIP,IFIR,LRR,Yield,CIP,Continuous Improvement Action that Drives Success,Drive Quality the Source thr

8、ough.,Dell Continuous Improvement(CIP),Dell工程變更通知要求,Any supplier changes to form, fit, function, or appearance 任何影響外形結構，安裝，功能，或外觀的變更須通知 OEM must be notified in writing OEM須被書面通知到 Required number of days notice should be defined in the QPM/MQT 應定義所需的通知天數 OEM SQE should be the conduit for any supplier

9、 changes - not OEM manufacturing or engineering 任何供應商變更應通過OEM SQE管道（非OEM制程或工程） OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應該對供應商的變更作掌控並確保OEM被通知到,1.例外 產品被認可後，DELL 對一些供應商相對於例外要求，由採購部寫特採 申請、由技術部批準、由品保部加以文件化 2.變更 2.1.在沒有事先得到DELL的書面批準以前，任何諸如生產材料、制程,制造地 的變更都是不容許的，無論這些變更是否影響產品性能規格。 2.2.對於一些主要和關鍵性的變更，供應商應該通知DELL的採購部、工程部， 以便客戶的設計team至少在90天以前開始介入執行，因為這些變更可能影響 產品的性能、品質、可靠性、互換性、或 ESD 靈敏度，這樣的申請在沒有得 到DELL的書面批準前是不容許的。並且必須對connector重新進行信賴性鑒