餐厅服务常用英语.ppt

1、餐厅服务常用英语,旅游管理专业 王敏 Minly Wang,1,情境1,客人进入餐厅（已预订） 引领客人就坐（吸烟区） 请客人就坐 为客人点菜（介绍特色） 为客人上菜 为客人餐间服务 为客人结账（用信用卡） 向客人道别,客人进入餐厅,Good afternoon, Sir (MissMadam), how many of you?,Hello, do you have a reservation?,What would you prefer, somking or non-smoking area?,Good moring . Tow people.,Yes. Window seat.,Smo

2、king area, thank you.,Please wait a minute. Your table will be ready soon.,This way please.( Please follow me),Sir( Madam), is this table OK for you?,引领客人就坐,OK. Please quickly.,OK.,Its nice. Thank you.,Please have a seat.,What kind of tea do you want? We have Longjing, herbal tea花草茶, Oolong tea and

3、black tea.,This is our menu.( Please have a look at our menu frist.),请客人就坐,Black tea. Please.,Thanks. Let me see.,为客人点菜,Excuse me Sir/Madam, may I have your order now?,Yes, Sir. Do you like Chinese food? Our restaurant provides Shanghai cuisine( Beijing cuisine, Sichuan cuisine, Cantonese cuisine粤菜,

4、 and dishes cooked in countryside style),Yes. Could you recommend us something ?,Our specialties are Sichuan Cuisine, would you like to have a try?,If you like spice food, we have Shredded Pork with Spicy香辣 Garlic蒜 Sauce酱, Spicy Fried Chicken.,Yes. I take Spicy Fried Chicken.,为客人点菜,Could you recomme

5、nd something special?,Fried Yellow Croaker炸黄花鱼 in Squirrel Shape looks like a squirrel松鼠. It tastes sweet and sour, and it is crispy outside and tender inside.,Anything else?,Thats a good idea.,为客人点菜,Would you like some soup?,We have Fish Head Soup, Chicken Soup, Duck Soup, Egg Soup.,Excuse me, do y

6、ou want anything else for your dinner( breakfast/lunch)?,为客人点菜,Egg Soup, please.,What do you want for dim sum?,Yes. Do you have dim sum点心?,为客人点菜,We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿馄饨.,We will order Shrimp Wonton, please.,OK, Your

7、order is,What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice Which one do you like?,为客人点菜,Beer, Tow bottles, please. That s enough/ These all right. Thank you.,Would you like to use chopsticks or knife and fork?,为客人点菜,We use chopsticks, please.,

8、为客人上菜,This is your drink. Please enjoy. Would you like some ice?,Yes, thanks.,This is your cold dish, please enjoy. May I serve hot dishes for you now?,OK, please.,Sorry to keep you waiting .This dish is,为客人上菜,Thanks.,Sir (Madam) .Here are all you ordered. Please enjoy.,为客人餐间服务,How do you like the f

9、ood?,Yes, they are all delicious.,May I collect the used dishes? And this dish free from our restaurant for you. Hope you like it.,Thanks.,You are welcom.,为客人结账,Can I help you?/what can I do for you?,Sir ,this is your bill. How would you like to pay for your bill,by credit card or by cash?,Please si

10、gn here.,I will pay the bill.,Credit card.,Hope you had a nice dinner. Thanks. Hope you visit us again.,向客人道别,Hope you have a good time during the World Exposition世博会.,Thank you . Bye.,I will enjoy, thanks.,情境2,客人进入餐厅（未预定） 引领客人就坐 请客人就坐（桌面未整理） 为客人点菜 为客人上菜（需等候） 为客人餐间服务（餐肴味道有问题） 为客人结账（付现金、需找零） 向客人道别,客人

11、进入餐厅（未预定）,Good Evening, Sir( MissMadam), how many of you?,Do you have a reservation?,We will arrange for you .What would you prefer, somking or non-smoking area?,Good Evening. One man.,I am afraid not.,No Smoking area, thank you.,引领客人就坐,Please wait a minute. Your table will be ready soon.,Sorry to k

12、eep you waiting for so long. Please follow me.,OK.,Please have a seat.,What kind of tea do you want? We have Longjing, herbal tea, Oolong tea and black tea.,Please have a look at our menu first.,请客人就坐,Longjing tea. Please.,Thanks.,为客人点菜,Excuse me Sir/Maam, may I have your order now?,Sure. I want to

13、order Roasted Duck, Tomato and Egg Soup and a bowl of Steamed Rice.,Excuse me, Roasted Duck will about 40miuntes, is it ok? The whole duck may be too much. May I suggest a half?,Thank you. You are so kind.,Would you like some dessert? We have cheesecake, ice cream, chocolate pudding and jelly果冻.,为客人

14、点菜,chocolate pudding.,What drink do you like, we have red wine, white wine, both with sweet flavor or not.,Do you have soft drink?,Certainly, we have Fresh Water-melon juice, Apple juice, Orange juice.,Orange juice. Thanks.,OK, Your order is,Would you like to use chopsticks or knife and fork?,为客人点菜,

15、Kinfe and fork, please.,为客人上菜（需等候）,Sorry to keep you waiting .This dish is Roasted Duck. Here are all you ordered. Please enjoy your dinner.,Thanks.,I am very sorry. I just talk to the chef. Your dish will be ready soon.,Excuse me, waitress. Please quickly. I will go by plane.,为客人餐间服务（餐肴味道有问题）,Excus

16、e me, waitress.,What s the matter, Madam?,I am awfully sorry, I will change one for you right now.,The soup is too salty.,Thanks.,为客人餐间服务（餐肴味道有问题）,Do you want something else when you are waiting, as a little present from our restaurant？,Thanks.,Here is free fruit from our restaurant for you. Please

17、enjoy it.,为客人结账（付现金、需找零）,Can I help you?/what can I do for you?,Sir ,this is your bill. How would you like to pay for your bill, by credit card or by cash?,I will pay the bill.,Cash.,Excuse me, waitress.,为客人结账（付现金、需找零）,The total 380RMB. Thank you. Take you 400RMB. Please wait a minute. Maam. This is

18、 your change and receipt.,Thanks , but we dont take tips here. This is what we should do.,20RMB is your tip.,Thank you for your good service.,向客人道别,Goodbye. We look forward to seeing you again. Enjoy your stay in Shanghai .,Hope you had a nice dinner. Thank you for your cooperation. Hope you provide

19、 good suggestions for our restaurant.,Your service is nice. I will come again.,I will, thanks. Goodbye.,情境3,客人进入餐厅 引领客人就坐 请客人就坐 为客人点菜(并要求附带客房服务) 为客人上菜 为客人餐间服务(需要分餐服务) 为客人结账（酒店住客签单） 向客人道别,客人进入餐厅,Good morning, Miss, how many of you?,Do you have a reservation?,Good morning . Three people.,Yes. Private

20、Room雅间.,Please have a seat.,What kind of tea do you want?,Of course. How many do you need?,请客人就坐,We are not used to drinking tea. Do you have mineral water?,Three , please.,Please have a look at our menu. Ill return in a few minutes to take your order.,Excuse me Miss, Are you ready to order ?,Yes. W

21、e want to order cold dish is Sliced Boiled Chicken切片鸡 , hot dish is Stir-Fried Shelled Shrimps炒虾仁 .,为客人点菜(客人要求附带客房服务),为客人点菜(客人要求附带客房服务),We want to order more. Could you recommend some special ?,Yes, Miss. We have a very nice vegetable today, Sauteed Snow Peas炒雪豆 with Scallion青葱.,It sounds good. Ill

22、take it.,Would you like some staple food主食?,Tow bowls of noodles.,为客人点菜(客人要求附带客房服务),Excuse me. We also need Room Service.,Certainly, Miss. Could you tell me your room number and what you want to order?,Room 908 , an American breakfast. Thanks. By the way, please send it before 10A.M.,Would you like

23、to order anything else?,Thats enough.,OK, Your order is,Would you like to use chopsticks or knife and fork，wet towel/tissue?,为客人点菜(客人要求附带客房服务),Only knife and fork, please.,为客人上菜,Excuse me . This is your hot dish. Its our restaurants specialty-Stir-Fried Shelled Shrimps, it tasted better with vinegar

24、.,Excuse me. This is your cold dish and mineral water. Please enjoy it. May I service hot dish for you now?,OK. Thanks.,Thanks. It tastes delicious.,为客人餐间服务(需要分餐服务),By the way. Would you like to be served separately?,Thanks. Its a good idea.,Your dish is all here and the American Breakfast also has

25、been sent to Room 908. Please enjoy.,What can I do for you?,Since you stay our hotel ,you may sign your bill. Please give me your keycard.,I will pay the bill.,Thanks . Here you are.,Excuse me, waitress.,为客人结账（酒店住客签单）,Miss ,this is your bill. Please sign the bill.,为客人寻找丢失的手机,What can I do for you?,Excuse me, waitress.,I lost my cell p