EQ--情商--Emotionalquotient.ppt

1、EQ,-Emotional quotient,Various kinds of pictures of different people about EQ,Whats the EQ?,Defining Emotional Intelligence (EI) and Emotional Quotient (EQ) Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage the emotions of ones self, and of others. Our E

2、Q, or Emotional Quotient, is how one measures Emotional Intelligence. Emotions have the potential to get in the way of our most important business and personal relationships. According to John Kotter of Harvard Business School: “Because of the furious pace of change in business today, difficult to m

3、anage relationships sabotage more business than anything else - it is not a question of strategy that gets us into trouble; it is a question of emotions.” Is EI Important to Leadership Development and Performance? Research tracking over 160 high performing individuals in a variety of industries and

4、job levels revealed that emotional intelligence was two times more important in contributing to excellence than intellect and expertise alone.EI Training Develops more Effective Managers and First Line Supervisors Supervisors in a manufacturing plant received training in emotional intelligence compe

5、tencies to help raise their EI skills in areas such as how to listen better and help employees resolve problems on their own, how to empower and inspire others, and how to become more effective personal leaders. After training:,lost-time accidents were reduced by 50 percent formal grievances were re

6、duced from an average of 15 per year to 3 per year the plant exceeded productivity goals by $250,000 (Pesuric work is alone noble. True motivation is genuine. Why is enthusiasm so noticeable? Because its rare! Its easier to stay on the path of negativity and complacency. Goleman credits optimism as

7、a key motivational competency that typifies outstanding performance. Optimism is revealed through 1) persistence despite obstacles and setbacks, 2) a focus on the rewards of success rather than the fear of failure, and 3) viewing a setback as a manageable circumstance rather than a personal flaw.,Wh

8、ats Your EQ?,EMPATHY If there is any one secret to success, it lies in the ability to get the other persons point of view and see things from his angle as well as from your own.Henry FordThose with empathy have the capacity to understand and be sensitive to, and vicariously experience the feelings a

9、nd experience of another without having them fully communicated in an explicit manner. Indeed, they seem to have an uncanny ability to adjust their approach to people, depending on their particular needs. People with high empathy are usually excellent listeners. Their knack for making others feel va

10、lued helps them enjoy a loyal support system at work. Empathy steers you through the treacherous psychological highways of an office full of people, each with a different set of unique pet peeves and prejudices. It causes you to sense coworkers unhappiness, despite their smiles, and to put yourself

11、in the place of angry customers and apologize sincerely for mishaps. SOCIAL SKILLS I will pay more for the ability to handle people than for any other talent under the sun.John D. RockefellerEmployees with strong social skills display many winning qualities. They are star team players choosing group

12、 synergy and good will rather than individual accolades. You wont find them churning the rumor mill or backstabbing others. Those with sharp social skills have integrity and strong reputations that serve them well. John Hancock once said, The greatest ability in business is to get along with others

13、and influence their actions. Dont underestimate the value of handling interpersonal relations smoothly. A genuine concern for others is paramount. Consider the most respected, admired people you work with. Chances are they graciously extend a helping hand when needed, listen more than they talk, and

14、 build others up rather than tearing them down. HOW SHARP IS YOUR EMOTIONAL INTELLIGENCE? Studies show that emotional competencies are at least twice as important in contributing to superior job performance as IQ. Could your EQ use sharpening? Resolve now to raise your awareness and cultivate these

15、highly sought after skills. Now thats a smart idea.,About Emotional Quotient Test Software,Different levels of EQ signify different traits in our personality: Low EQ:Your intelligence may be very high but your frank attitude may create more enemies than friends. You just dont know how to deal with p

16、eople or issues and have a very short fuse. You let your feelings control you instead of it being the other way around. It is never too late. You can start today and have a better life. Average EQ:You may be getting into fights with your family friends and colleagues. You may feel insecure about you

17、r surroundings, family and job. You can start today and improve your emotional quotient. Try to be stress-free and happy. Avoid all kinds of negative thoughts. Learn to express yourself so that others can understand your problem and help you out. Above Average EQ:You understand peoples emotions very

18、 well and care about it. But this doesnt mean you forget your own needs and start listening to everyone. Learn to enjoy the mundane tasks. Try to bring joy in all the small things in life. Otherwise you will lose the purpose of living this life. Keep our ideas about happiness, satisfaction and achie

19、vement very clear. High EQ:Your performance level is very high. But dont let your work carry you away from understanding the true meaning of life. If you ignore this now, you will become immune to the small joys. Have a right balance of both to have a better quality of life. Outstanding EQ:You are i

20、n touch with your inner self. You understand what is needed in life to have the right balance. You have a very positive outlook and are very expressive. You are very confident and sure of yourself. MB Emotional Quotient Test is a simple software with an easy to use interface. This software can be us

21、ed as a guideline for knowing your social behavior. Mystic Board aims to develop simple softwares with an easy-to-use interface and this software is no exception,EQ_Index open,A 50cm B 20cm C 100cm Djust grow tender,There is a person who is planted by hand watering plants, do you think this is the h

22、igh number of potted plants?有一个人正在为亲手种植的盆栽浇水，你觉得这盆栽的高度为多少？,Who is your best friend?,A EQ elections are the 8-10 well, high pressure, at any time can be in the best condition.,B election for your EQ is 60-8 as they know how to reason things out, but face their own business will go to a dead end,Elect

23、ion C bad temper you, always edgy hair impatient, and often even sunny cloudy rain,D you often will be elected for a trivial angry, vent to others is a person to control their emotions,The international standard EQ Test This is a group of European popular test questions, Coca-Cola, McDonalds, Nokia,

24、 such as sub-Secretary for the worlds top 500 large enterprises, have been tested as a template for EQ staff. Help employees understand their own situation EQ. A total of 33 questions, testing time 25 minutes, the largest sub-EQ 174. If you are ready, please start running. 国际标准情商测试题 这是一组欧洲流行的测试题,可口可

25、乐公司、麦当劳公司、诺基亚分司等世界500强众多企业，曾以此为员工EQ测试的模板。帮助员工了解自己的EQ状况。 共33题，测试时间25分钟，最大EQ为174分。如果你已经准备就绪，请开始计时。,TEST,Test your emotional intelligence (EQ) Research suggests that a persons emotional intelligence (EQ) might be a greater predictor of success than his or her intellectual intelligence (IQ), despite an

26、assumption that people with high IQs will naturally accomplish more in life. Emotional intelligence is a persons ability to understand their own emotions and those of others, and to act appropriately using these,1.Time youre spending with an old friend seems less and less enjoyable. The two of you a

27、re drifting apart Response: A Honestly tell your friend its just not fun any more B Express your concerns and work it out together C Stop returning phone calls or invitations D Quietly let the relationship die. Relationships change. People change,Lets try!,Lets go!,2.A mutual friend tells you your b

28、est friends spouse is having an affair and has proof Response: A It depends on the nature of your relationship with your friend B Tell the spouse you know and give them time to confess C Immediately tell your friend D Stay quiet 3.Youve arranged a lunch appointment, but are still waiting for a very

29、important phone call Response: A Ask your lunch date to bring lunch to you so you can wait for the call together B Go to lunch, but complain the whole time about how nervous you are about missing the call C Keep your appointment and tell yourself youll just have to return the important call if you m

30、iss it D Break your lunch appointment and wait for that call 4.Your other half has a habit thats becoming increasingly annoying Response: A Honestly tell them what annoys you B Try making a joke about it C Threaten to end the relationship if things dont change D Live with it. You have annoying littl

31、e habits too 5.Youve had some lucky successes lately and a friend takes credit for it Response: A Immediately correct that mistaken opinion B Let it go the first couple of times, but confront your friend privately after the third timeIgnore it. C Everyone goes off the rails now and then D Do the sam

32、e thing back to your friend,6.A work colleague does something that angers you. A month later the two of you spend some time together Response: A In a calm and forceful way, explain what made you so angry B Make a statement by walking away C Let it go. The time has passed to talk about it D Get your

33、anger off your chest. Youll feel better 7.You are leaving a job you are happy to see the back of. The company are throwing you a leaving party Response: A Refuse to go to the party B Find a way to not be around when the time comes C Attend briefly, then tell them you have lots to finish up D Go to t

34、he party, laugh about old times, and move on with life,Thats only the starting!,8. You step into a new job in a managerial role Response: A Hold back a bit and wait for your colleagues to invite you into the process B Get rid of the old regime and bring in your own people C Be forceful early on - yo

35、u can always tone it down later D Listen carefully, and assert yourself as opportunities present themselves 9. A friend has borrowed something of yours that is small, but of great sentimental value. Even when you asked, she has failed to return it Response: A And the friendship. You dont need friend

36、s like this B Admit to your friend how important this item is to you and accompany your friend to retrieve it C Let it go. Friendship is more important than things D Refuse to talk to your friend until the item is returned 10. You are looking to buy a new house. You have older children who will live

37、 in the house with you Response: A Tell them about it only after its all over B Work by consensus. All family members must agree with the decision C Make your own decisions. Let the kids have input on small things D Solicit your childrens opinions and respect them when making a decision 11. You and

38、your long-term partner end the relationship, but you actually wanted it to continue Response: A Immerse yourself in work - maybe youll stop thinking about it B Stay at home every night and cry about the break-up C Get involved with someone you dont care about just to be with someone D Decide to make

39、 the best out of it and find healthy outlets for your feelings,Lets continue!,12. A friend asks to drive your new car. When you agree, you find yourself upset about the way he drives Response: A Ignore it. Friends are more important than cars B Let it go this time, but find a tactful way of declinin

40、g next time C Ask your friend to stop the car and take the wheel yourself D Tell your friend how you feel and if he doesnt get it together, ask to take over 13. Your boss has assigned you a very important project that could make or break your career Response: A Get nervous and pace about. Nervous en

41、ergy helps fuel the process B Put it to one side, youll get to it later C Relax, give yourself time to think, and go with what makes you feel most confident D Plan the project in careful detail before telling anybody 14. You are walking down the street, suddenly trip, and almost land flat on your fa

42、ce Response: A Immediately decide that you will never wear the shoes you are wearing again B Get hot and bothered with embarrassment, put your head down, start walking, and hope no one noticed C Look around and give anyone who is looking at you a dirty look D Regain your poise, laugh at yourself, an

43、d continue on your way,15. You are on a first date and you notice that he/she seems to be very uncomfortable Response: A Start to obsess that there is something wrong with you B Assume you and your date obviously have no chemistry ? then start flirting with someone across the room C Get your date in

44、volved in a conversation and find our more about them DDecide that on your next date you will plan to do something they like, even if you dont enjoy that activity 16. You find out that the promotion you were hoping for was given to someone else Response: A Obsess over what the other person had that

45、you didnt and compare each and every quality you both have B Go to the loo and cry C Forget about it. You didnt want the job that much anyway D Continue to do your best you know the next promotion is yours 17. Your other half is spending a lot of extra time at the office and seems quite distant Resp

46、onse: A Nothing, you are so busy you hadnt noticed B Talk to them about whats going on at work and see if there is anything you can do to help C Devise a plan to get their attention at all costs D Automatically assume that your partner is having an affair with a work colleague 18. You are hanging ou

47、t with a group of friends and one of your friends starts to make negative comments about a friend who isnt there Response: A Keep quiet and then later regret not saying anything to stop it B Make a few negative comments yourself C Tell your friend that you dont feel comfortable talking about people

48、who arent there and change the subject D Say nothing at the moment, and talk privately about your feelings to your friend who made the comment later,Whats your feeling now?,19. Your best friend has recently been dumped by a lover and is taking it badly Response: A Take her out for a wild night on th

49、e town B Start to worry about being dumped yourself C Have a go at your friends lover and tell them that she is better off alone D Ask your friend what you can do to help her get through her rough time, and do it 20. You find out that you have been selected to give a speech next month at your compan

50、ys annual conference about what your department has achieved over the past year Response: A Put it out of your mind youll just wing it B Relax, take a few days to collect your thoughts about the past year, and begin writing your speech C Immediately start writing your speech you HAVE to have it fini

51、shed so you can memorise it in time for the conference D Start to worry about your speech and frantically try to remember what has happened over the past year,If you scored 5% correct!Remember you responses need to have been as honest as possible. If you feel that your score does not reflect you, pl

52、ease retake the test and answer each question in the way that best represents the way you typically feel.,Your score indicates that you have a low EQ.People that typically score in this range have a very difficult time recognising and understanding their feelings. They are not always able to express

53、 their feelings in an appropriate manner. They often have doubts and concerns about who they are and what they want out of life. They have little confidence in themselves and their abilities. In most circumstances they have trouble showing love, empathy and compassion for other people. In general, they are not comfortable with intimacy, and giving of themselves to other people. People with low EQs find it hard to communicate with othe