辅助人力资本.PPT

1、Employment Mode: contract work雇佣方式：合同工 Employment Relationship: transactional雇佣关系：交易 Examples: assemblers (Nike)装配工人 clerical workers (Halliburton)办事员 payroll (Continental)薪水单 catering (ARAMARK)筹办人员,High Value,High Value,Low Value,Low Value,Unique,Generic,Generic,Core,Core,Idiosyncratic,Idiosyncrati

2、c,Compulsory,Compulsory,Human Capital Architecture,Human Capital Architecture,Ancillary,Ancillary,Ancillary Human Capital辅助人力资本 Low Strategic Value: Operational role低战略价值：操作性角色 Low Uniqueness: Generic knowledge and skills普遍性：普遍性知识和技能,Employment Mode: partnership雇佣方式：伙伴 Employment Relationship: colla

3、borative雇佣关系：合作 Examples: “wild ducks” (IBM)野鸭 design engineers (w/ Boeing)设计工程师 trainers (Merck/Forum)培训师 authors (McGraw-Hill)作者,High Value,High Value,Low Value,Low Value,Unique,Generic,Generic,Core,Core,Idiosyncratic,Idiosyncratic,Ancillary,Ancillary,Compulsory,Compulsory,Human Capital Architectu

4、re,Human Capital Architecture,Idiosyncratic Human Capital独特的人力资本 Low Strategic Value: Intermittent link to competence低战略价值：与核心价值间接联系 High Uniqueness: Specialized knowledge and skills独一无二：特殊的知识和技能,TRADITIONAL JOB-BASED EMPLOYMENT传统的以工作为基础的雇佣,ALLIANCE/ PARTNER 联盟/伙伴,CONTRACT WORK合同工,KNOWLEDGE WORK知识性工

5、作,S-specific job 特殊工作,T&D-short-term短期研发,T&D-current job现在的工作,T&D-external外部,$-internal equity内部公平,S-immediate perform直接行为,$-group群体,Job-narrow/simple 工作范围小、简单,$-short-term短期,PA-quality质量,Job-customized用户化的工作,$-bonus,$-performance绩效,$-industry experience 工业经验,S-strategy contribute战略捐赠,$-salary薪酬,Job

6、-rotation工作轮换,S-solve problems解决问题,S-best最好,Job-security安全,$-high高级,Job-empower授权,PA-strategy contribute战略性捐赠,T&D-investment技术培训投资,PA-work w/others,T&D-OJT在职培训,T&D-team技术研发团队,T&D-continuous持续性,S-potential潜力,S-promote w/in提升,PA-develop培训,Job-dynamic 工作动力,Job-standardized 标准化,$-hourly小时,KEY Job design

7、工作设计 Staffing人员供给 Training培训 Appraisal评价 Compensation补贴,Low VALUE high,Low UNIQUE high,Plotting HR Practices人力资源实践策略,STUDY: 152 multi-product firms 200 employees CEO, VPHR, line execs,Lepak & Snell, 2001,唯 一 性,价值,高,高,研究：152家超过200雇员的多元产品公司的CEO,资深人力专员，一线经理,Rewards 报酬,Appraisal 评价,Development 培训,Staffi

8、ng 员工供给,Job Design 工作设计,enriched & empowered授权、提供资源 customized用户导向,aptitude (able to learn)才能（学习能力） promote from within提升,continuous on-the-job现场培训 firm-specific 公司特色,focus on strategic contribution关注对战略的贡献 developmental培训,external equity (high wages)外部公平（高工资） pay for knowledge, experience, seniorit

9、y为知识，经验、资历付薪 ownership and perks持股,COMMITMENT-BASED HRM SYSTEM以责任为基础的人力资源管理系统,Core Human Capital核心人力资本,Employment Mode: knowledge work雇佣方式：知识工作 Employment Relationship: organization-focused雇佣关系：组织为核心,clearly defined清晰定义 moderately empowered适度授权,external recruitment外部招募 achievement成就,PRODUCTIVTY-BASE

10、D HRM SYSTEM生产率为基础的人力资源管理系统,Employment Mode: traditional job雇佣方式：传统工作 Employment Relationship: job focused雇佣关系：工作为核心,Compulsory Human Capital公用型人力资本,Rewards 报酬,Appraisal 评价,Development 培训,Staffing 员工供给,Job Design 工作设计,limited to firm-specific 局限于公司的具体情况 short-term focus 关注短期,developmental培训 focus on

11、 performance关注绩效,external equity (market rate)外部公平（市场比例） pay for performance为绩效付薪,well-defined准确定义 limited scope范围有限,outsourced (perhaps)外部资源（也许） contract for a specific task为特别的任务招聘,limited to rules & procedures 局限于规章、流程,administrative行政管理,hourly or contract-contingent 按小时或临时工作付薪,COMPLIANCE-BASED H

12、RM SYSTEM服从为基础的人力资源管理系统,Employment Mode: contract work雇佣方式：合同工 Employment Relationship: transactional雇佣关系：交易,Ancillary Human Capital辅助性人力资本,Rewards 报酬,Appraisal 评价,Development 培训,Staffing 员工供给,Job Design 工作设计,team-based团队为基础 enriched & autonomous资源丰富/自主,ability to collaborate能够合作 achievement 成就,cont

13、inuous on-the-job 持续在工作中培训 firm-specific 公司具体情况,team-oriented团队为核心 goal accomplishment完成目标,group-based incentives团队为基础的激励 contract, salary, pay-for-knowledge 合同，薪酬，为知识付薪,COLLABORATIVE HRM SYSTEM合作的人力资源管理系统,Employment Mode: partnership雇佣方式：伙伴 Employment Relationship: collaborative雇佣关系：合作,Idiosyncrati

14、c Human Capital独特的人力资本,Rewards 报酬,Appraisal 评价,Development 培训,Staffing 员工供给,Job Design 工作设计,Human Capital Architecture人力资本架构,low Uniqueness high,low Strategic Value high,Human Capital unique value,HRM System,Employ Mode,Relational Exchange相关交流,Transactional交易,Internalization内部化,Externalization外部化,Id

15、iosyncratic HC独特的人资 Mode: Partnership 方式:伙伴 HR: Collaborative 人资：合作 - select on past experience 依赖过去的经验选择 - develop the relationship 发展关系 - evolving scope扩大范围 - rewards for ideas奖励好主意,Core HC核心人资 Mode: Knowledge work方式： 知识工作 HR: Commitment-based人资： 责任为基础 - staff based on potential基于潜力的雇员 - develop (

16、firm-specific)培训（公司实际） - extensive pay & benefits增加薪水、利润 - autonomy/self-direction自主 - mistakes are important犯错是必要的,Compulsory HC 公用型人资 Mode: Traditional job 方式：培训工作 HR: Productivity-based 人资：生产率为基础 - staff based on current skill基于现在的技能雇佣 - less development培训少 - market wage市场工资 - focus on ST perform

17、ance关注即刻的绩效 - mistakes above the water line流水线上的错误,Ancillary HC辅助性人资 Mode: Contract work 方式：合同工 HR: Compliance-based 人资：服从 - standardize/simple (outsource)标准化/简单（外部资源） - focus on rules & procedures关注制度和流程 - narrow scope范围窄 - error avoiding避免错误 - hourly pay按小时付薪,人力资本 唯一性 有价值,人力资源管理系统,雇佣方式,唯一性,战略价值,高,

18、高,One flaw in knowledge management is that it often neglects to ask what knowledge to manage and toward what end. 知识管理的一个错误是经常忽视什么样的知识应该管理以及何时结束。 Knowledge should be managed within the context where value is created.应当管理能够创造价值的知识。 -Tom Stewart,Link Back To Core Competence. 在返回到核心能力,FOCUS ON关注: Gover

19、nance控制 TMT技术管理团队 Culture文化 Value Chain价值链 Task Environment任务导向 Stakeholders持股 Remote Environment 外部环境,低 价值 高,低 唯一性 高,社会资本图,技术管理团队,快速诊断 &外部伙伴,研发&政府,质量小组,产品& 技术管理团队,市场&销售,生产& 原材料供应,研发& 供应商,研发 & 产品,技术支持 &消费者,研发 &消费者,研发 & 质量,技术管理团队 &研发&管理,客户服务 & 消费者,文化 (技术管理团队),技术管理团队 &研发,技术管理团队 &研发,技术管理团队 &研发&制造人员,技术管

20、理团队 &研发,技术管理团队 &消费者,内部 & 外部研发,支配,市场 & 消费者,研发团队,生产&销售,管理信息系统 &研发,生产团队,生产&质量,研发& 销售,销售/质量管理 团队&送货,Scott A. Snell, Cornell University,PATTERNS: 模型 Explicit 清楚 - Tacit技巧 Transactional 透明- Relational相关 Effectiveness 效果- Efficiency效率,FOCUS ON关注: Governance控制 TMT技术管理团队 Culture文化 Value Chain价值链 Task Environ

21、ment任务导向 Stakeholders持股 Remote Environment 外部环境,低 价值 高,低 唯一性 高,BIOTECH INC: Mapping Social Capital社会资本图,TMT,Rapids & Ext. Partner,R&D & Government,Quality Team,Production & TMT,Marketing & Sales,Production & Raw Mat Sup,R&D & Suppliers,R&D & Production,Tech Support & Customer,R&D & Customer,R&D & Qu

22、ality,TMT /R&D & U.S. Regulatory,Cust. Service & Customer,Culture (TMT),TMT & U.S. R&D *,TMT & U.S. R&D *,TMT/R&D & U.S. Mfg.,TMT & U.S. R&D,TMT & Customer,R&D & External R&D,Governance,Marketing & Customer,R&D Team,Production & Sales,MIS & R&D,Production Team,Production & Quality,R&D & Sales,Sales/

23、TMT & Distributors,Scott A. Snell, Cornell University,PATTERNS: 模型 Explicit 清楚 - Tacit技巧 Transactional 透明- Relational相关 Effectiveness 效果- Efficiency效率,FOCUS ON关注: Databases数据库 Patents专利 Processes过程 Systems系统 Manuals手册,低 价值 高,低 唯一性 高,组织资本图,LN: 感情,LN: 性别 (建议),LN: 基因新闻,LN: 连接数据库,LN: 研究数 据库 (20+),研发过程,生

24、产保护膜,LN: 新产品,产品改进,LN: 消费者 协会新闻,生产过程,质量,装运,消费者服务,管理信息系统,专利,Scott A. Snell, Cornell University,Biotech, Inc.,核心CORE,能力ENABLING,SUPPORTING支持,LINKING相关,Low VALUE high,Low UNIQUE high,Mapping Organizational Capital组织资本图,FOCUS ON关注: Databases数据库 Patents专利 Processes过程 Systems系统 Manuals手册,LN: Feelings,LN: S

25、exions (Suggestions),LN: Gen News基因新闻,LN: Contact Database,LN: Research Databases (20+),R&D Process,Production Plate Coating,LN: New Products,Product Improvement,LN: Customer Industry News,Production Processes,Quality,Shipping,Customer Service,Management Info. System,Patents专利,Scott A. Snell, Cornel

26、l University,Biotech, Inc.,核心CORE,能力ENABLING,SUPPORTING支持,LINKING相关,唯一性,高,价值,高,研发过程,Summary Points总结 Mapping human capital helps structure the conversation.人力资本图有助于组织会谈 Different types of human capital are (should be) managed in different ways. 不同类型的人力资本应当以不同的方式管理 In addition to HC, there are social and organizational dimensions of IC. 除了人力资本，还有社会资本和组织资本 The architecture of these knoweldge-based assets underlies a firms core competence. 这些以知识为基础的资本架构组成了公司的核心能力,Checkpoint,中国在职教育网服务指南 4、人力资源管理人员、心理咨询师、秘书、物业管理人员、公关员、项目管理师、推销员、