质量管理工具nominalgroup

1、Using Nominal Group TechniqueStep 1Generate Items Step 2Record Items Step 3Clarify ItemsStep 4Record the Final List Step 5Rank Items Individually Step 6Combine RankingsNGT 7 1995 GOAL /QPCNominal Group Technique EssentialsKey Success BehaviorsFocus on the purpose of the activity when rankingRespect

2、the values of other team members in the ranking processTry to understand the logic behind each others opinionsNeed to reduce number ofitems?Yes NoWork on highest ranking itemCombine rankingsClarify itemsSteps at a Glance: NGTStartCG p. 123Generate problem Consensus? Yes statementNoRecord ideasGenera

3、te ideasRecord final listTry a “pre-rank”Individually rank itemsStep by Step: Using NGTMJII p. 92Step 4Record the Final ListExample: Why does the department have inconsistent output?ALack of TrainingB No documented processC Unclear quality standardsD Lack of cooperation with other departmentsEHigh t

4、urnoverStep by Step: Using NGTMJII p. 92Step 5Rank Items IndividuallyExample: Larrys sheet of paper looks like this:A4B 5C 3D 1E 2Step by Step: Using NGTMJII p. 93Step 6Combine RankingsLarryNinaNormPaigeSiTotalA45221=14B54535=22C31344=15D12152=11E23413=13“No documented process,” B, would be the high

5、est priority. The team would work on this first and then move through the rest of the list as needed.NGT ExampleCG p. 128What are ways to increase literacy among all employees in the organization?ItemMayaJosSidneyRebeccaPeteTotalProvide confidentialon-site literacy training3312312Start a confidential network to connect students with tutors4134416Offer the resources for potential students to organize m