前台常用场景英语

酒店英语培训 一、 饭店组织机构（Hotel Organnization） 1、总办 Executive Office 总经理 General Manager ,简称“GM”。 2、人力资源部 Human Resources Department 人事主管 Human Resources Supervisor 3、销售部 Sales please dial 8 first, then the room No. when you place/dial a room to room call. 21、请别挂电话，我替您接。 Please hold the line; Ill connect you to- 22、拨“0”可联系前台。 Please dial“0”to contact with the Front Desk. 23、请在第一个拐角处往右转。 Please turn right at the first corner. 24、请在第一个十字路口往左转。 Please turn left at the first crossing. 25、他的房间在右边最前面 / 最后面的那个门。 His room is located at the last / first door on the right. 26、它离这不远。 Its not far from here. 27、直往前走，然后在红绿灯处往左转。 Please go forward and turn left at the traffic lights. 28、请一直往前走到路口/ 楼梯那边。 Go straight until you get to the crossing / stairs. 29、沿着这条街往下/上走，然后再问一下路。 Please go straight down / up the street, and then ask for direction again. 30、请往右转，走到大厅的尽头，在角落处你会找到。 Turn right and go to the end of the hall, you will seeat the corner. 31、它就在鲜花店的对面/ 隔壁/ 附近/ 后面。 Its just opposite / next to/ near / behind the Flower Shop. 32、它就在广场的前面/ 穿过广场/ 在广场的另一边/ 在北面/ 在旁边。 Its in front of / across / on the other side of / north of / beside the Square. 33、在那，您会看到红绿灯/ 麦当劳招牌的。 Youll see / find a traffic light / a McDonalds sign there. 34、对不起，您走错路了，请往回走。 Sorry, you are going in the wrong direction. Please turn around and go ahead. 35、您可以乘 810 路车，然后到西门方向转 809 路车，再乘到倒数第二站下车， 就到了公园。 You can take bus No.810, then change to bus No.809 at Xi Men and get off at the stop before the terminus, you will find the park. 36、您乘 821 路车可直达火车站。 No.821 bus will take you directly to the railway station. 37、您不会找不到的。 You wont miss it. 38、他一听到敲门声就跑去开门了。 He went to open the door directly when he heard the knock 39、您可以把皮箱寄存在行李处。 You may leave your suitcases at the bell service. 40、您可把贵重物品寄存在收银处的免费保险箱里。 You may deposit the valuables in the hotel front cashiers safe deposit box, its free of charge. 41、食品、易燃物、易碎品都不予寄存。 We dont accept food，combustibles and fragile objects. 42、您对我们的服务有什么意见？ Any comments on our service? 43、谢谢您告诉我们，我马上处理这件事。 Thank you for informing us about it. Ill look into the matter right away. 44、我不能保证，但我会尽力而为。 I cant guarantee anything, but Ill try my best. 45、对不起，等我弄清楚了再答复您。 Sorry, Ill let you know after the investigation. 46、我的粗心大意，我非常抱歉。 Im terribly sorry for my carelessness. 47、恐怕您误会了我的意思，我能解释一下吗？ Im afraid you had misunderstood my meaning, Shall I explain it again? 48、需不需要请医生看看？ Would you like to seek for medical assistance? 49、请好好休息。 Have a good rest! 50、希望您早日恢复康复。 Hope youll get well soon. 51、营业时间是/服务时间是下午 6 点到第二天凌晨 3 点。 Its opening hours is from 6 p.m. to 3 a.m. of the next morning. 52、请把这张地址卡交给出租车司机， 他会送您到那里的。 Please give the address card to the taxi driver and hell take you there. 六、饭店服务介绍： 1、我们酒店有标准双人房、豪华单人房、豪华双人房、豪华双人套房。 We have Standard Twin room, Deluxe King room, Deluxe Twin room, Deluxe Twin Suite room. 2、自助早餐厅在七楼，营业时间从早上 7 点至晚上 10 点。 Buffet breakfast restaurant is located on the 7nd floor, the opening hours is from 7:30am to 10:30pm. 七、常用场景英语 （一）预订：（reservation） 1、请稍等一下，让我检查一下最近的订房情况。 Please wait for a moment. Let me check the reservations status. 2、请稍等，我查一下是否有空房。 Just a moment please, let me check if there is a room available. 3、我们明天有单人房。 Yes, we do have a single room available for tomorrow. 4、很抱歉，单人房全部预定出去了。双人房可以吗？ Im sorry, were fully booked for the single rooms. Would you like to have a double room instead? 5、抱歉，但那天，酒店客满。 Im sorry, the hotel is already fully booked on that date. 6、一间房每晚是 100 元，包含早餐。 The room rate is RMB100 per night, included breakfast. 7、公司未跟我店签约，这是我们能提供的最低折扣。 Since the company has not signed any contract with us, this is the best available rate we can offer. 8、您打算住多久？ How many nights will you stay with us? 9、您是否需要园景房？ Would you like to have a room with garden view? 10、19 楼、20 楼的房间是无烟房。 19th and 20th floor are no-smoking floors. 11、请问您贵姓？电话号码是？请问您朋友的名字？ Could you give me your name and telephone number, please? / Could you tell me your friends name? 12、怎么拼写？ How to spell it? 13、能告诉我您的航班号吗？ Could you tell me the flight number, please? 14、请通知您的朋友在明晚 6 点前登记住店。 Please let your friend know that the check in time is before 6pm tomorrow evening. 15、详情，请与销售部联络，电话是 8675、8676。 For further information, please contact the Sales & Marketing Dept. The extension is 8675 or 8676. 16、我们为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知 我们确认一下具体时间。 We have taken note (notice) of that. Please confirm the specific date / arrival time by telephone, fax or email the day before your arrival. 17、先生，谢谢您的电话。希望早日见到您。 Thank you very much for calling, Mr .Smith. Good-bye. We are looking forward to be at your service soon. （二）订金 / 押金 1、如果您的费用由公司帮您付，能否请他们预交押金？ Could you ask your company to pay the deposit to us prior to your arrival, if they will cover your expenses? 2、请问哪位买单? May I know who will settle the bill? 3、服务费不打折。 There are no discounts for service charge. 4、公司付所有的费用吗？ Is the company going to cover all the expenses? （三）推荐其他房间 、对不起先生，双人房满了，套间怎么样？ Sorry, sir .All Twin rooms are fully booked .How about having a suite instead? 、对不起，所有的客房都客满了。 Sorry, all rooms are fully booked. 、很抱歉，大部分房间都客满了，现在只有套房。套房包括客厅、卧室（双 床）和浴室，房间是元，是否愿意体验一下套房？ Sorry, most of the rooms are occupied .At this moment we only have some suites available .A suite includes a living-room, a bed- room, (with two beds) and a bathroom. The rate isYuan .Would you like to have a suite? 、今天晚上您先住一间双人房好吗？我们明天将会为您准备大床房间。 Would you please take a double room for tonight? We will reserve a king size bed room for you tomorrow. 、对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间， 可以吗？ Sorry, since most of the rooms are occupied, would you mind that we arrange two rooms on the different floor? 6、一位客人下午 3 点离店，如果您不介意多等候，我们将为您安排那间单人房。 Would you mind to wait till around 3pm for the single room, as one room will be checking out around that time. （四）登记入住 1、 我想办理入住。 Id like to check in. 2、 您有预定吗？ Do you have any reservation? 3、 请告诉我您的姓名好吗？ May I have your name please? 4、 您是维也纳酒店的会员吗？ Are you a member of Vienna Hotel? 5、 您能出示维也纳会员卡吗？ Would you please show me your Vienna Hotel Card? 6、 您需要哪种房？ What kind of room would you like? 7、 We do have single rooms, which type of room would you like?我们有 单人间，您需要哪种？ Standard twin room (2 beds) 标准双人房 Deluxe King room 豪华单人房 Deluxe Twin room 豪华双人房 Deluxe Twin Suite room 豪华双人套房 8、 房价是每晚元。 The room rate is yuan per night. 9、 房价有折扣吗？ Is there any discount of the room rate? 10、我们只对嘉宾会员有特别优惠价。 We have special rate for Vienna Hotel members only. 11、您想住几天？ How long will you stay with us? 12、约天。 About nights. 13、您是需要无烟房吗？ Would you like to have a non-smoking room? 14、请出示您的护照。 May I have your passport please? 15、您能签个名吗？ May I have your signature please？ 16、我可以刷您的信用卡吗？ May I have your credit card please? 17、请您预交元押金。 For cash deposit, we would require RMB 18、房间里有迷你吧吗？ Is there a minibar in the room? 19、您希望在酒店用早餐吗？ Would you like to have breakfast in the hotel? 20、酒店提供中西自助餐，每位 28 元。 The hotel provides buffet breakfast at 28 yuan per person. 21、这是您的房间钥匙。 Heres your room key. 22、您的房间在 6 楼 Your room is on the 6th floor. （五）问询 1、根据房态，最迟可至点退房。 Late check-out is until -p.m. subject to availability. 2、前台收银处和房间内均有提供保险箱，您可以将贵重物品寄存在保险箱内， 以免丢失。 A safe box is offered both in the front cashiers counter and your room .You can deposit your valuables there. 3、房费由接待单位付，请问怎样支付您的杂费押金。 The room charge will be paid by your reception unit, how would you like to pay the deposit of your incidental charges? 4、商务中心提供有传真和英特网服务，营业时间是. Fax and internet service are available in our hotel business center. The opening hours is from _ to _ . （六）查 询 1、请问，他的名字怎么拼写呢？ May I know the spelling of his/her name？ 2、我可以知道他的国籍吗？ May I know his/her nationality ？ 3、这个团是从哪里来的？ Where does this group came from ？ 4、对不起，你要查询的客人尚未入住，但他预订房间，如你有事请留言，我们 将代为转告。 Sorry，the gentleman /lady you are looking for has not check in yet. Would you like to leave a message? We will let him/her know upon his/her check in. 5、我一定会将留言转交给邓先生的。 Ill make sure Mr. Deng will get the message. 6、可以知道你的名字吗? 我会通知他你来了。 May I have your name please？Ill inform him that you are here 。 7、让你久等了，李先生说他一会儿就下来，女士，你可以在沙发上稍坐一下。 Thank you very much for your patience ，Mr. Lee said he would be here in few minutes. Madam, would you like to have a seat at the sofa？ 8、我会做记录的。我们有收到（邮件/物品等） ，会马上通知你。 Ill make a note of it。Well let you know right after weve got it。 9、别着急，先生。一有收到，我们会马上通知你。 Dont worry ，sir 。Youll be informed as soon as it arrives 。 （七）行李服务 （Bell Service） 1、这是你第一次住在我们酒店吗? Is this your first time to stay in our hotel ？ 2、你可以把箱子放在前台. You may leave your suitcases at the Front Desk 。 3、别担心，你的行李很快就会送上的。 Dont worry, your luggage will be sent up soon. 4 、我们乘电梯上去吧，这边请。 Lets go up by the lift, this way please. 5、先生您先请。我乘另一部电梯马上将行李送上去。 After you, Sir. Ill send the luggage up by another lift. 6、这间房间宽敞舒适，您一定能休息好。/ 我相信您会喜欢它的. This room is spacious and cozy. Im sure you will have a good rest. / Im sure you will like your room. 7、如果您要退房，请打电话”0” ，我们会马上帮您运送行李的。 When you check out, please call number “0” and well help you with your luggage immediately. 8、一共有几件行李？