上海师范大学管理学a卷

上海师范大学标准试卷 2007 2008 学年 第一学期 考试日期 2008 年 月 日 科目 MANAGEMENT （A 卷） 专业 本、专科 年级 班 姓名 学号 题号 一 二 三 四 五 六 七 八 总分 我承诺，遵守上海师范大学考场规则 ，诚信考试。 签名：_ ITrue/False Questions 20% (1x20) 1. Managerial decision making is assumed to be rational. 2. Managers tend to operate under assumptions of bounded rationality. 3. Rational analysis and intuitive decision making are complementary. 4. Risk is a situation in which a decision maker has neither certainty nor reasonable probability estimates. 5. Based on the Boston Consulting Group (BCG) matrix, the business group that is characterized by having low growth but high market share is known as a cash cow. 6. Dogs, one of the four business groups in the corporate portfolio mix, are characterized by low growth and low market share. 7. Organizational design is the organizations formal framework by which job tasks are divided, grouped, and coordinated. 8. Division of labor is the degree to which tasks in an organization are divided into separate jobs. 9. Geographic departmentalization has greatly increased in importance because of todays competitive business environment. 10. Authority is the individuals capacity to influence decisions. 11. When decisions tend to be made at lower levels in an organization, the organization is said to be decentralized. 12. Standardization refers to the degree to which jobs within the organization are standardized and the extent to which employee behavior is guided by rules and procedures. 13. Matrix structure is an organizational structure that assigns specialists from different functional departments to work on one or more projects led by project managers. 14. Disturbances that interfere with the transmission, receipt, or feedback of a message are called sources. 15. According to the textbook, nonverbal communication is communication transmitted 2 without words. 16. According to the textbook, the average listener can comprehend more than 1200 words per minute. 17. The best managers are high in the need for power and high in the need for affiliation. 18. People will do better when they get feedback on how well theyre progressing toward their goals. 19. The key to reinforcement theory is that it ignores factors such as goals, expectations, and needs and focuses solely on what happens to a person when he or she takes some action. 20. Reinforcement theorists believe that behavior is a function of its consequences. II. Multiple Choice 20% （1x20） 1. Decision making is (simplistically) typically described as which of the following? a. deciding what is correct b. putting preferences on paper c. choosing among alternatives d. processing information to completion 2. Which of the following is the final step in the decision-making process? a. identifying the problem b. evaluating the decisions effectiveness c. identifying decision criteria d. selecting an alternative that can resolve the problem 3. Managers can make rational decisions if _. a. the problem is simple b. the goals are clear c. the alternatives are limited d. all of the above 4. In “bounded rationality,” managers construct _ models that extract the essential features from problems. a. multiple b. binding c. interactive d. simplified 5. Managerial decisions are strongly influenced by _. a. the organizations culture b. internal politics c. power considerations d. all of the above 6. Step 4 of strategic analysis involves _. a. selecting strategies that minimize or correct organizational weaknesses b. developing and evaluating strategic alternatives c. selecting strategies that exploit organizational strengths d. all the above 7. _ are the organizations major value-creating skills, capabilities, and resources that determine the organizations competitive weapons. a. Strengths b. Opportunities c. Core competencies d. Weaknesses 8. Relative to the organizations culture, a manager must be aware that _. 商学院 第 页 共 6 页 3 a. strong and weak cultures have different effects on the strategy b. the content of a culture has a major effect on the strategies that can be pursued c. unimportant factors can support escalation of commitment to strategies d. a and b 9. Formulating strategies, the fourth step in strategic planning, is complete when managers have developed a set of strategies that _. a. support and complement each other b. give the organization relative advantage over its rivals c. give the organization the most favorable competitive edge d. all of the above 10. If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process? a. identifying opportunities and threats b. identifying the organizations current mission c. identifying strengths and weaknesses d. formulating strategy 11. Organizational design is based on decisions about _. a. work specialization and departmentalization b. chain of command and span of control c. centralization and decentralization d. all of the above 12. On what basis are jobs grouped in order to accomplish organizational goals? a. departmentalization b. centralization c. formalization d. coordination 13. Grouping activities on the basis of customer flow is _. a. functional departmentalization b. product departmentalization c. geographical departmentalization d. process departmentalization 14. Todays competitive business environment has greatly increased the importance of what type of departmentalization? a. geographic b. customer c. product d. process 15. Assigning designers, production workers, and salespeople to a common work group to develop a new product is known as a _ team. a. differentiated b. product c. cross-functional d. weak 16. Departmentalization based on _ groups jobs based on the territory or physical location. a. functional b. product c. geographic d. matrix 17. Four conditions influence the effectiveness of an encoded message: the skills, 4 attitudes, knowledge of the sender, and _. a. the social-cultural system b. the same for the receiver c. the age of the sender d. environmental problems 18. Disturbances that interfere with the transmission, receipt, or feedback of a message are called _. a. feedback b. feed forward c. the channel d. noise 19. Within Maslows hierarchy of needs, the need for belonging is associated with _. a. physiological needs b. safety needs c. social needs d. esteem needs 20. McGregor assumed that people who were lazy would normally be viewed through _. a. Theory X b. Theory Y c. Social Needs Theory d.Physical Needs Theory III Answer following questions 40% （8X5） 1. Outline the steps in the decision-making process. 2. Explain SWOT analysis. 3. Describe the five competitive forces. 4. Explain how managers can overcome the barriers to effective interpersonal communication. 5. Describe three early theories and six contemporary of motivation theories. IV Translate following paragraphs into Chinese 20% (10X2) 1. In part, what we see happening is just a reflection of broader trends in society. People are searching for a deeper understanding of who they are and why theyre here on Earth. They want more from their lives than just a steady job and a pay check. They want to feel that there is some meaning in their lives and that theyre part of something greater than just themselves. Since those feelings of meaning, connectedness, and fulfillment arent coming from family or community structures anymore as people are more mobile and working longer hours, theyre looking to the workplace-where they spend a significant portion of their waking hoursto provide these. Another contributing factor to the increase in workplace spirituality appears to be the change and uncertainty so descriptive of the environment facing todays organizations. Uncertainty makes people anxious. Practicing spiritualityin whatever way theyre comfortable with-provides employees with a sense of calm, belonging, connection, fulfillment, and meaning. 2. The great English economist Alfred Marshall(1842-1924) invented many of the tools of modern economics, but he was most concerned with the application of these tools to the problems of society. In his inaugural