[工作总结]锰都服务指南.doc

前厅服务 Antechamber service 登记入店时间 Check in time 正常入店时间为12:00次日12:00结帐离店时间 Check-out time 正常离店时间为12:00. 续 住 Extending stay TEL:66112如需续住或延期退房,请主动前往总台办理有关手续。 行李服务 Baggage Service TEL:66112酒店为宾客提供免费行李服务。 内线：66112Baggage Service is free of charge. Please contact at Ext .66112.出租车服务 Taxi Service 预订的士、豪华商务车等交通工具,可与礼宾部联系。 内线：66112。 If you want to book a taxi, limousine and other vehicle. Please contact at Ext. 66112汽车站或火车站接送 如需要安排往返汽车站或火车站接送,请与礼宾部联系。 内线：66112。 For bus station/railway station transportation service, Please contact at Ext .66112雨具服务 Umbrella/Raincoats 如需保存或租用雨具请与礼宾部联系。 内线：66112。 For storage or renting an umbrella or a raincoat, please contact the Concierge at Ext 66112残疾人服务 the Handicapped Guests 酒店备有残疾人专用客房、轮椅及专厕,专为残疾人服务。内线：66112。 Special rooms, wheelchairs and special toilets are available for and accessible to the handicapped guests. Please contact the Concierge at Ext. 66112. 委托代办 Concierge 如需物品派送及委托代办请与礼宾部联系。内线：66112。 if you are to send articles or you need an agent.Please contact the Concierge at Ext. 66112. 总 机 Operator 为宾客提供内外线转接、留言、查询等服务。 The extension, message service, inquiry service and so on , Please contact the operator. 大堂平面示意图 Floor Layout 位于大堂电梯入口处,向您介绍酒店各项服务设施在酒店楼层的分布情况。 The Floor Layout located at the lift entrance in the lobby describes general layout of all the facilities at each floor. 叫醒服务 Wake-up service 酒店为宾客提供叫醒服务。如需要请与总机联系。 内线：0Wake-up service is offered at the hotel. Please contact the Operator at Ext.0. 信函邮件 Mail service 如有信函邮件,大堂问询处将及时通知并转交与您；需邮寄信函、邮件、请与礼宾部联系。 内线：66112。 The Information Desk in the lobby will inform you upon receiving your mail, and pass it to you in time. Please contact the Concierge at Ext. 66112. 客房钥匙 Room Key 本酒店使用先进安全的IC卡门锁。但请阁下留意,当超过预定时间,IC卡将不能开锁,若要续住请到大堂接待处办理手续。 The sophisticated security IC door locks are adopted. Please notice the IC card cant unlock the door if it exceeds the preset time. If you want to extend your stay, please contact the Reception Desk in the lobby.公用电话 Public telephone位于酒店大堂右侧,备有外线直拨电话及酒店内部电话。 保险箱 Safe 酒店总台设有免费借用保险箱,可寄存贵重物品和现金。对未寄存之个人贵重物品的遗失,酒店不予负责。详情请拨打内线：66118。 A free safe is available for the guests to store the valuables and cashes at the Front Desk Desk. Our hotel is not liable for the loss of personal valuables that are not stored. For more information, please，contact at Ext. 66118. 留言服务 Message service 您可以在接待处、总机留言,我们会尽快把留言送至客人。 Please leave messages at the Reception or to the operator, we will send them to the guests as soon as possible. 宠 物 Pets 所有宠物皆不允许带入酒店内,不便之处,本酒店谨表歉意。 Pets are not welcome to the hotel. We apologize for inconvenience caused. 失物招领 Lost and found 如有遗失或拾获财物,请与大堂副理联系,内线：66168。 Please contact the Assistant Manager in the lobby for any lost and found service. Please contact at Ext. 66168. 商务中心 Business center 位于大堂,提供打字、传真、复印、国内国际直拨电话及上网电脑出租等服务。营业时间：09：00-17:30 内线：66108 The Business Center at the lobby provides you with such services as typing, facsimile, photocopy, DDD or IDD calls, Internet, etc. Business hours：09:00-17:3 0 Ext. 66108 上网服务 Internet service 位于商务中心,为宾客提供宽带上网服务。营业时间：09:0017:30 内线：66108 The guests can browse on the Internet like looking up information, browsing website, sending E-mail and downloading data etc in the Business Center. Business hours：09:0017:30Ext. 66108收费电话 Charge call 位于商务中心, 电脑计费；可拨打外线电话、国内及国际长途电话。 The computer-charged telephone in the Business Center offers services like exterior call, DDD or IDD. 营业时间：09：0017:30 Business hours：09:0017:30 内线：66108 Ext. 66108 票务预定 Booking ticket 酒店为宾客提供订票服务。 内线：66108 Ticket booking service. Please contact the Business Center. Ext. 66108快递服务 Post and express mailing 商务中心提供邮政EMS,TNT等快速邮递服务。 内线：66108Stamps and postal service such as EMS, TNT, etc are available. Ext. 66108. 旅游观光 Tour and sightseeing 可向商务中心索取详情联络安排。 内线：66108。 Please contact the Business Center.Ext. 66108.客房服务 Housekeeping 舒适的豪华客房Luxurious and comfortable guestrooms 各类客房118间套,200个床位，房型齐全, 高贵舒适。配有进口洁具、精美家私、卫星电视、国内国际直拨电话、独立调节温控器及客房小酒吧等,是阁下理想的家外之家。商务客房完善的设施更让您尽享轻松与便捷。 There are 224 guestrooms of various types. The rooms are of complete styles, noble and comfortable. They are furnished with imported sanitary apparatus, fine furniture, satellite color TV set, DDD, IDD, individual temperature controller and a room mini-bar. It is your ideal home while you are out. In addition, the administrative room with perfect business facilities makes you relaxed and facile in a business trip. 客房中心Housekeeping center 酒店设有客房中心, 24小时为您提供及时准确的服务。 内线：66623 The Housekeeping provides 24-hour prompt and efficient service. Please contact the Housekeeping for any assistance. Ext. Housekeeping key 空调设施Air-conditioning system 本酒店设有中央空调系统,所有房间均安装有单独温控装置。 This hotel is equipped with a central air-conditioning system. All of our guest rooms and suites equipped with individual temperature controller will keep you comfortable. 电 源Power supply 客房内电压系统为220伏特50赫兹。需接电源或使用自备电器,请与客房中心联系。 The Voltage in the guestroom is 220V AC 50 Hz and 110V in the bathroom. if you need to use your own electric apparatus or to engage to the power supply. Ext. 66623电源开关Power switch 酒店客房配有电源开关控制系统。入房时,请将开门IC卡插入门框旁扁孔,电源总开关即自动接通；离开房间请把IC卡取出,电源会自动关闭。 Each room is equipped with a master lighting control system. Please insert IC card into the slot beside the door and then the master switch is engaged to the power supply. Take down the IC card after leaving the room, the lights will go off. 私人空间Privacy 如果您不想被打扰, 请按床边“请勿打扰”键或外挂“请勿打扰”牌,并可拨“0”通知接线员不要转接外线电话到客房及设置免打扰功能。 Press No Disturbing key on the table panel bedside or hang the tag with such characters on the knob of door outside if you wish not to be disturbed. You may also contact the Operator, telling him/ her not to get any call through your room. Please Ext.0. 叫醒服务 Wake-up service 酒店为宾客提供叫醒服务。如有需要,请拨与总机联系,并确认被叫醒时间。内线：0。Wake-up service is available at the hotel. Please contact the Operator. Ext.0.客房小酒吧Mini bar 客房小酒吧提供常用酒水、饮料及小食品,按房内迷你吧价目表向住客记帐收费。小酒吧每天添置, 为方便快速办理离店手续, 请在退房当日将帐单填好后直接交至总台收银处。如需添加任何饮品请与客房中心联系。 内线：66623。 Drinks and refreshments are available in the refrigerator in the room. They are charged as per the price list in the room. The mini bar will be refilled with refreshment everyday. For the sake of checkout, please complete the mini bar bill and hand it directly to the cashier at the Front Desk upon checking out. For refilling of refreshments, please contact the Housekeeping atExt. 66623. 客房电视Room television 酒店可收看各电视台节目，具体请查看客房内电视节目单。 浴洗Bath/shower 酒店24小时供应冷热洗用水。 Cold and hot water are available all the day round. Please dont drink it. 饮用水Drinking water 电水壶可在房间接饮用水烧开使用, 免费赠送矿泉水2瓶，请拨内线66623。 加被服务Quilt service 客房衣橱内放有备用棉被,如需要可自行加用。 There are standby blanket in the wardrobe. Please use them freely if necessary.衣 架Hanger 客房衣橱内备有衣架, 供宾客使用。 The hangers are available in the wardrobe. 衣刷、鞋拔Clothes brush, Shoe horns 房内衣橱内备有衣刷及鞋拔,您需要时可随时使用。 Clothes Brush and shoehorn are available in the wardrobe in the room. 睡 衣Gown 衣橱内有穿着舒适的睡衣,使您有家的感觉。 The comfortable gowns available in the wardrobe make you feel at home. 立体衣撑Clothes stand 套房衣橱旁备有立体衣撑, 可挂放衣物, 欢迎使用。 The clothes stand next to the wardrobe is available.洗衣服务Laundry service 酒店为您提供各类衣物干洗、湿洗、熨烫服务。于中午12点前将需要洗烫的衣物放入洗衣袋,挂于门后,可当天下午6点送回衣物。 若需要特快服务, 请在洗衣单上注明及向服务员说明。详情请参阅洗衣价目表。 内线：66623。 Dry wash, wet wash and ironing services are available at this hotel. Please put your clothes into the laundry bag in the wardrobe, and hang it behind the door before 12:00 AM. They will be returned to your room by 6:00 P.M. the same day. The clothes received after 12:00 AM will be returned the next day. Please specify in the laundry list and notice the attendant for quick service. Please refer to the laundry price or contact the Housekeeping at Ext. 66623. 一次性用品盒One-off boxes 洗手间内备有一次性用品盒,内有牙刷牙膏等一次性用品,在未使用完之前,我们将不再添加。 内线：66623 We provide you a free one-off box in the bathroom containing one-off articles for traveling use, such as toothbrush, toothpaste, comb, bath lotion, soap, shampoo, bath cap, razor, cotton stickers and sewing kit. For overuse of one-off articles resulting in environmental pollution and resource waste, please try to minimize the usage of them. We will not replenish them before they are used up. Please contact the Housekeeping for anything required. (Ext. 66623). 有偿使用品Charged articles 客房内备有剃须刀、压缩毛巾等有偿使用物品,欢迎宾客选用。 擦鞋服务Polishing shoes service 房内衣橱内备有擦鞋物品。楼层服务台随时提供免费擦鞋服务。 TEL:66623Shoe-Polishing articles are available in the wardrobe in the room. Shoe-Polishing service is offered free of charge at any time. Please contact the housekeeping if necessary. Ext. 66623吹风机Drier 洗手间备有吹风机。 The electric drier in the bathroom available will bring you great convenience. 床单更换Bed Sheet change 洗涤剂的过多使用将会污染环境。如果您认为今天的床单需要更换,请将床头柜上的环保卡放在枕头上。 感谢您对环保活动的支持。 According to the hotels management regulations, the bed sheet is required to change and wash every day. But the overuse of detergent may cause environmental pollution. If your bed sheet needs changing, please put the environmental protection card on the night table onto the pillow. We highly appreciate your support to our environmental protection campaign.毛巾更换Towel change 为了减少洗涤剂的过多使用,实行毛巾重复使用计划,服务员将及时更换您房间内的毛巾。 服务指南 Service Directory 内备有信封、信纸、宾客意见书、房价表、酒店简介等。 In the file folder, you can find envelopes, writing pads, guests remarks, room rate list, TV program list, room service menu, price list for articles in the room and an introduction to the hotel etc. 送餐服务Meal service 酒店提供客房送餐服务。早、中、晚餐及夜间餐请与送餐部联系。服务内容请参照服务指南内“送餐菜单”。 The hotel provides meal service. For breakfast, For lunch, supper or food taken late at night, please contact the Meal Service Department. For further information, please refer to the meal service menu in the service folder. The meal service timetable and phone number are as follo 早餐送餐时间： 07:30-09:30 Breakfast： 07:30-09:30 Ext.66177中晚餐送餐时间： 09:30-20:00 Lunch or Supper： 09:30-20:00 Ext.66177夜间送餐时间： 20:00-次日07:30 Night：20:00-07:30 Ext.66177 失物招领Lost & found 酒店客房中心将保存丢失物品。如有遗失或拾获财物,请与客房中心联系。 TEL:66623The housekeeping keeps all lost articles. Please contact the Housekeeping for lost and found Service。Ext.66623.订购鲜花Fresh flowers service 酒店提供订花服务, 如需要请与客房中心联系, 内线：66623 Please contact the Housekeeping for flower service if required . Ext.66623。 生日礼品Birthday gift 如果在下榻本酒店期间, 恰逢您过生日,酒店将会赠送生日蛋糕与贺卡,并衷心祝贺您生日快乐! If it coincides with your birthday during your stay at our hotel, we will offer you a birthday cake and a birthday card and sincerely wish you have a happy birthday. 客房电话Room call service 客房床头柜及卫生间备有两部并机电话供你使用,可拨打酒店内线、市内电话、国内及国际长途。内线请直拨分机号或房号前加拨6, 外线需电话号码前加拨9. 内线：0迷你保险箱Mini Safe 客房衣橱内设有免费迷你保险箱,可存放贵重物品,使用前请详阅说明书。 内线：66623。 There is a mini safe available in the wardrobe of each guest room for depositing the valuables. Please read the directory before use. For inquiry, please dial Ext. 66623. 楼层电话机Floor telephone 酒店各楼层均备有内线电话,您可以通过楼层电话与客房中心取得联系。 内线：66623。 There are telephones at each floor of the hotel. If you forget your key card etc., please contact the Housekeeping for assistance via the floor telephone. Ext. 66623. 婴儿托管Baby sitter 需提前4小时预定,每小时收费人民币30元,(不满2小时按2小时收费),晚上22:00以后,另每小时加收费人民币20元。婴儿食品自带。 内线：66623。 Baby sitter service needs to be booked 4 hours in advance and the rate is RMB30 per hour. (It will be charged as 2 hours for less than 120 minutes). An additional RMB20 will be charged after 22:00. But foods are self serviced. Ext. 66623 邮件及留言Mail and message 如有留言或邮件待领, 总台问讯处及礼宾部将会通知您, 并会及时将留言或邮件送至客房。 内线：66112。 The information desk or the concierge will inform you and send your mails or messages to you as soon as they are in receipt of your mails or messages.Ext. 66112. 冰块 Ice cake 客房内置有冰块存放桶,若需冰块请与客房中心联系。 内线：66623。 There is a bucket for storing ice cakes in the room. Please contact the Housekeeping for more ice cakes. Ext. 66623. 赠饮Free drinks 所有客房内备有两瓶免费矿泉水和花、绿茶, 特赠住店宾客。 There are two bottles of mineral water and four packs of black and green tea for guest gratis in the executive room. 客房上网Room internet service 本酒店所有客房已配置无线、宽带网络接口,可提供高速上网服务,请详阅使用说明书。 The rooms are accessible to the wide-band internet link. Please read the directory. 房间清理Room cleaning 住客如急需整理房间,请将“请即打扫”牌挂于门外或与客房中心联系。内线：66623。 Please hang the tag PLEASE CLEAN on the outside doorknob or contact the Housekeeping if required. Ext. 66623. 床头柜Bedside Cupboard 置有房间电源、电视机、请勿打扰控制开关及各种灯光、背景音乐控制与调节开关, 并放有电话机、小便签夹、床头环保卡等。 The Bedside Cupboard is facilitated with a POWER CONTROL and ADJUSTING SWITCHES for the room, TV SET, NO DISTURB, LAMPLIGHT, BACKGROUND MUSIC, TELEPHONE, CONVENIENCE FOLDER, as well as ENVIRONMENTAL PROTECTION CARD. 背景音乐Background music 各楼层过道设有背景音乐,欢迎收听,并附有消防紧急广播系统。 To listen to the background music, please turn on the control switch at the Bedside Cupboard. The fire alarm broadcasting system is furnished too. 设备维修Repairs 我们将努力使客房保持最佳状态,并请您多加爱护客房里的所有设施。您如发现房内设施有所损坏而需要维修,请及时与客房中心联系。内线：66623 We will try our utmost to keep the rooms in their best conditions. And please take care of all the facilities in the room. In case of any damage, please contact the Housekeeping . (Ext. 66623). 加床Extra bed 如果需要加床,请拨内线：66112。 Please contact with the Front Desk for an extra bed if necessary. Ext. 66112 尊敬的宾客： 欢迎您入住本酒店,为维护客房的设施,使您有一个舒适安全的起居环境,我们特为您配备了日常的洗漱用品,除此之外,您若喜欢客房内的用品,欢迎购买。 同时,特请您谨慎使用酒店用品,请勿在床上吸烟,请勿乱扔烟蒂,以免发生火灾或出现不测；请勿随地乱扔瓜果壳及其他杂物,以确保地毯的清洁；请勿移动房内的固定设施,以免造成损坏；凡因阁下不慎或其它人为因素使酒店设施烧坏、烫焦污损造成的损失,酒店将视情况要求您负责赔偿；希望您能理解和配合！具体明细如下表： Dear Guest: Welcome to our hotel. In order to keep the best condition of facilities in our hotel, and to provide you with a more delightful and safer living environment, daily necessities are supplied for your comfort. Besides the articles in your room are to your choice. You are kindly requested to handle with care the facilities in the room. For the sake of security, dont smoke in bed or throw cigarette ends freely please. Dont litter the room carpet with rubbish or move the fixed facilities in the room. Any loss or damages resulted in your improper operation will be compensated according to their cost. Your understanding and cooperation are highly appreciated! They are described as follows:高级间Superior room 位于酒店主楼5-7楼,设施齐全,经济实惠。 Located at the 5-7th floor of building No.1, which are equipped with complete facilities. They are economic and most favored. 豪华间Deluxe room 位于酒店主楼8-10楼,分大床房和双床房两种, 装修豪华, 温馨舒适。 Located at the 8-10th floor of building No.1, there are double rooms and single rooms with luxury decoration, which will make you feel pleasant and comfortable. 行政豪华间和行政套房Executive Deluxe Room and Executive Suite 位于酒店主楼11-15楼,酒店中的酒店, 彰显您的尊贵与品位。 Located at the 11F-15F of the Main building, its a hotel in a hote , highlighting your dignity and taste.餐饮服务Food service 独特的餐饮文化Peculiar food beverage culture 酒店拥有一流的餐饮服务。设有华丽的中餐厅、西餐厅、宴会厅及风格各异的餐饮包厢,可同时接待600多人就餐。提供各种档次的零点、宴会及婚宴服务。 The hotel boasts a first-class restaurant service in Wenzhou, including luxurious Chinese restaurant, western restaurant and restaurants of different styles. It can house 700 persons for dinner at the same time and serve national-wide delicacies and special flavors of Wenzhou local foods. The room service, banquets and wedding banquets are offered at different levels. 餐饮预订F& B reservation 承办各类宴会、婚宴、自助餐酒会和包厢预订, 欢迎垂询。 Orders for varieties of banquets, wedding feasts, receptions and buffet dinner parties accepted. Your inquiry is welcomed. 预订电话：内线：66777 外线：76866777For reservation, please contact at ext.66777 or exterior line 锰都鱼翅海鲜大酒楼 位于酒店二楼, 可容纳350人。装饰华丽,环境优美,是您举办各类宴请的最佳场所。 营业时间：中餐 11:30-14:00 晚餐 17:30-21:00 内线：66777 Located at the 1st floor of building No.1, the banquet hall, with luxury decoration and beautiful surrounding, can house over 300 persons and serve delicacies and special flavors. It is a choice restaurant for you to hold any banquet or ceremony. Business hours: Lunch 11:30-14:00 Supper 17:30-21:00 Ext：66777 送餐服务Meal service 酒店提供客房送餐服务。早、中、晚餐及夜间餐请与送餐部联系。服务内容请参照服务夹内“送餐菜单”。内线：66177The hotel provides meal service. For breakfast, For lunch, supper or food taken late at night, please contact the Meal Service Department. For further information, please refer to the meal ervice menu in the service folder. The meal service timetable and phone number are descri follows：Ext.66177圣卡罗西餐厅European Cafe 位于大堂一楼,典雅温馨的醉人情调,是您商务休闲的好去处。同时为住店客人提供可口的自助早餐、晚餐。 营业时间：早餐07:30-09:30 午餐11:30-14:00 晚餐17:30-20:30 内线：66177 Located at the 1st floor of Building No.1, with an enchanting, lovely, graceful atmosphere, it is a choice place for your business and recreation time. Meanwhile it serves favorite and delicious breakfast buffet. Breakfast Service hours：07:30-09:30 Buffet Dinner：17:30-20:30 Ext. 66177 餐饮包厢Private rooms 酒店拥有9个风格各异的大中小餐饮包厢,分别位于酒店主楼一楼、二楼,装修豪华典雅,为您提供舒适幽雅的用餐环境和精美菜肴。 营业时间：11:30-14:00 17:30-21:00 There are 9 large-, medium- and small-sized private rooms of different styles at the 1st, 2nd f