饭店情景英语对话11.doc

饭店情景英语对话 11_phone manner From: /englishlistening/businessenglish/reenglish/2009-08-16/87080.html00:00.00Lesson One00:22.90第一课00:45.79Putting Caller on Hold00:47.62请打电话的人等候00:49.45R:Reception.00:50.89接待员:你好，前台。00:52.32G:Is this Susan?00:54.50旅客:是苏珊吗？00:56.69R:Yes it is.How may I help you?00:58.96接待员:是我，您有什么事吗？01:01.23G:Hi,Susan.This is Mr.Smith in Room 3201.01:04.35旅客:你好，苏珊 ,我是3201房间的Smith 先生。01:07.47R:(The other phon rings)Oh,Im sorry Mr.Smith.01:09.36接待员:（这时另外一部电话响了）喔，对不起，Smith 先生，01:11.24Could you hold a moment please?01:12.97（请稍等一下好吗？01:14.71G:Sure.01:15.99旅客:可以。01:17.27R:Thank you for holding.01:18.80接待员:谢谢您的等待。01:20.33Lesson Two01:32.75第二课01:45.17Taking a Simple Message01:46.89记录简单的留言01:48.62G:May I speak to Ryan,please?01:50.50旅客:我能和赖安讲话吗？01:52.38R:Im sorry,Ryans not on duty right now.01:54.91接待员:对不起，Ryan 现在不在，01:57.45Is there anyone else who can help you?01:59.37找其他的人可以吗？02:01.29G:No,thanks.Can you please tell me when he comes on duty today?02:04.23旅客:不用了，谢谢。你能告诉我他今天什么时候在吗？02:07.16R:Ryan has the afternoon shift today so hell be here at 2:00 p.m.02:10.14接待员:Ryan 今天上中班，所以他下午2:00在。02:13.12Would you like to leave a message?02:14.79您要留言吗？02:16.46G:Yes,please.Could you ask him to call me back as soon as possible?02:19.25旅客:是的，麻烦你告诉他尽快给我回个电话好吗？02:22.03R:Certainly.May I have your name,please?02:24.00接待员:当然。请问您的姓名？02:25.97G:Oh,sorry.This is Don Bradford.02:28.10旅客:喔，对不起。我叫Don Bradford.02:30.23R:Would you spell that for me,please?02:32.11接待员:能给我拼写一下您的姓名吗？/您不介意拼写一下吧？02:33.99G:Don Bradford.02:37.73旅客:Don Bradford02:41.46R:Don Bradford.02:45.49接待员:Don Bradford02:49.51G:Thats right.02:50.89旅客:对。02:52.28R:And does Ryan have your phone number?02:54.25接待员:Ryan 有您的电话号码吗？02:56.22G:He should,but maybe Id better give it to you just in case.02:59.04旅客:他应该有，可是我最好给你留一个以防万一。03:01.86Its 335-5663.03:04.44335-5663。03:07.01R:335-5663.03:10.73接待员:335-566303:14.46G:Thats right.03:15.83旅客:对的。03:17.20R:Is there anything else?03:18.73接待员:您还有别的事吗？03:20.25G:No,thank you.03:21.73旅客:没有了，谢谢。03:23.21R:Ill give Ryan the message as soon as he gets on duty.03:25.58接待员:Ryan 一上班我就把您的留言给他03:27.96Ill make sure he gets the message.03:29.84我保证他能得到这份留言。03:31.72Lesson Three03:44.10第三课03:56.49A Longer Message03:58.12记录较长的留言03:59.75G:Im trying to reach Mr.White in Room 3301,04:02.78旅客:我想和3301房间的 White先生通电话，04:05.81but theres no answer.Could I leave a message for him?04:08.74但是没有人接，我能给他留言吗？04:11.66R:Certainly.The message is for.?04:13.94接待员:当然可以。请问您给谁留言.？04:16.21G:Bob White in Room 3301.04:18.69旅客:3301房间的 Bob White先生。04:21.17R:3301.Go ahead,please.04:23.76接待员:3301，请继续说。04:26.34G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled.04:29.47旅客:请告诉White先生明天在北京召开的会议取消了，04:32.59Ill see him again in Guangzhou next Monday.04:35.27我下星期一在广州与他见面。04:37.94R:Im sorry,would you repeat that please?04:39.93接待员:对不起请您重复一下好吗？04:41.91G:Tell Mr.White the meeting in Beijing tomorrow is canceled04:45.18旅客:告诉White先生明天在北京召开的会议取消了，04:48.44and Ill see him in Guangzhou next Monday.04:50.72我下星期一将在广州与他见面。04:52.99R:Meeting in Beijing tomorrow is cancelled04:55.21接待员:明天在北京召开的会议取消了，04:57.43and youll see Mr.White in Guangzhou next Monday.04:59.62您将在下星期一与他在广州见面。05:01.82Is that right?05:03.28是吗？05:04.74G:Thats right.05:06.12旅客:是的。05:07.49R:May I have your name please,sir?05:09.37接待员:请告诉我您的名字好吗？05:11.25G:Bill Thompson.05:12.83旅客:比尔。汤姆森。05:14.41R:Bill Thompson.Thompson?05:18.50接待员:比尔。汤姆森 Thompson？05:22.59G:Thats right.05:24.17旅客:对。05:25.75R:Is there anything else?05:27.33接待员:您还有别的事吗？05:28.91G:No,thank you.05:30.29旅客:没有了，谢谢。05:31.68R:Ill give Mr.White the message as soon as he returns.05:34.01接待员:White一回来，我就把留言条给他。05:36.35G:Thank you.05:37.67旅客:谢谢。05:38.99R:Youre welcome.05:40.57接待员:不客气。05:42.15G:Goodbye.05:43.68旅客:再见。05:45.21Lesson Four05:57.34第四课06:09.48Guest Returns before Message Is Sent to His Room06:12.15服务员在送交留言条之前客人已经回来了.06:14.83R:Excuse me,Mr.White?06:16.56接待员:对不起，怀特先生！06:18.28G:Yes?06:19.45旅客:什么事？06:20.63R:We have a message for