关 键 词：

旅游英语导游 职业英语标准

资源描述：

旅游职业英语导游服务行业规范绘编（选集）,旅游英语导游,职业英语标准

内容简介：

4. Basic Requirements4. 基本要求Key Word:Active Service 主动服务4.1 Active ServicePre-tour explication service is different from pre-sale introduction of the products or the providing guidance and information in the process of travel. The travel agency should actively provide such service for tourists. The travel agency that provides full tourism service should offer effective support to its agents or retailers in the pre-tour explication service.4.1 主动服务行前说明服务区别于售前服务中的产品说明服务、旅游行程中对旅游者的提示和告知活动，旅行社应主动为旅游者提供该项服务。提供全程旅游服务的旅行社应主动为其代理商、零售商提供行前说明服务方面的有效支持。Key Word:Efficiency 实效4.2 EfficiencyAccording to the business status, product features and differences among tourist groups, the travel agency should select the method of pre-tour explication service that is easy to participate in and control.4.2 注重实效旅行社应根据经营状况、产品特征、旅游者群体差异等因素，选取方便旅游者参与、服务质量易于控制的行前说明服务形式。Key Word:Resource Protection 资源保障4.3 Resource ProtectionThe travel agency should provide necessary resource protection in its pre-tour explication service, including: Establishing a service regulation system based on the conditions of the travel agency and specify the process and standards of the service. Setting up specific posts responsible for accomplishing the goals of pre-tour explication service. Training the staff and equipping them with the professional knowledge and skills needed to provide the pre-tour explication service. Providing support in venues, equipment and facilities needed for pre-tour explication service.4.3 资源保障旅行社应为行前说明服务提供必要的资源保障，包括： a) 建立符合旅行社实际情况的行前说明服务管理制度，明确服务流程及服务标准；b) 设置专门岗位，对