大学核心商务英语写作教程unit4Travelling.ppt

,Unit Four Travelling,大学核心商务英语写作教程,Exploring the Topic,1. How to write a Letter of Complaint? Clearly state the facts of your case/causes for your complaint. Outline/discuss why you are so unhappy/upset,2. What do you need to prepare for your trip? check up map on line to know about the place to go get more knowledge about the people and culture there,3. How should tourists prepare for their travel? They should familiarize themselves with the places they are going to visit.,Objectives,Travel is a common thing we experience in the modern society. We travel on business or for fun during our holiday. It is a good way to relieve stress and raise energy, which was widely admitted by the people today. We meet a lot of people when traveling. Travelling outside can widen horizon, improve the understanding about outside world we are not familiar with. We can touch not only the person but also the region, leaving us a lot of very good memories.,Objectives,This chapter focuses on two business writing forms concerning traveling, the Time Schedule and Letter of Complaints. By studying the contents and types of them, students will be able to master the writing skills and notice some tips about what should do and what should not do. Try to practice and learn the writing format of Time Schedule and Letter of Complaints.,I. Introduction,II. How to Write a Time Schedule?,III. Time Schedule Samples,IV. Writing Practice,Part I Time Schedule,I. Introduction,Time schedule would refer to an ordered list of times at which things are planned to occur over a definite period. It could be worked to be done for the day giving starting and finishing times. It can be written in a table format or a text format.,Why do you need a time schedule?,Starting a new thing is not easy to do. It requires a lot of hard work. Your time schedule is a plan for the future. Its about both where you currently is and where you want it to go. Your time schedule reflects how much you know about what you do, as well as your business affairs, and your competition. And as the old military saying goes no plan survives contact with the enemy. Your time schedule is a tool to be used to help you guide your business. It is something that you can refer to frequently to make sure you stay on track. A good time schedule has the ability to communicate to others what you are trying to achieve. As a manager it helps you evaluate the progress youve made based on the goals youd set when you first write the plan.,II. How to Write a Time Schedule?,No matter your time schedule is written in a table format or a text format, it should include: date, time, location, and event. There are certain etiquette of how to write a time schedule, which are as follows., Consistent in Format,A text format shouldnt be combined with a table format. A time schedule should be presented in the same style throughout. A mixture of different forms may lead to confusion on the part of the reader., Completeness of Information,In writing a time schedule, the drafter should leave out no relevant information. The incompleteness in information will also lead to a sense of confusion on the part of the reader., Logic in Arrangement,Logically arranged information will enable the user follow and understand a schedule. It also ensures the success of the event or function the schedule details. A badly organized schedule defeats the purpose of getting people where they should be, when they should be., Explicit in Statement,A schedule should be clear in its purpose and arrangement. Complicated sentence structures and difficult words often lead to difficulty in understanding. Every element in a schedule should be distinct. To do this, some parts of the schedule may be printed in bold or capital letters.,III. Time Schedule Samples,Sample A,A time schedule for a ten-day tour provided for students under 16 years of age during summer vacation.,Related Words and Expressions allocation : to distribute according to a plan residential : relating to or having the place in which one lives accommodation : room and board; lodgings excursion : a short journey usually made for pleasure, often by a group of people,Sample B,The first three days time schedule for President William Taylor and Manager James Rogers to Beijing and Shanghai in the second half of April.,Sample C,Sample C,Sample C,Related Words and Expressions delegation : a group of delegates entrepreneurs: someone who starts their own business, especially when this involves seeing a new opportunity seminar: an occasion when a teacher or expert and a group of people meet to study and discuss something,IV. Writing Practice,Step 1. Read the samples above and learn how to write a time schedule.,1) Decide whether the followings are true or false. a) The print of the whole time schedule should be the same in order to achieve consistent format. F,b) Detailed and complicated sentence and words can help the reader to understand the time schedule better. Answer: F,c) Logically arranged information is very important for a time schedule. Answer: T,d) The incompleteness in information will lead to a sense of confusion on the part of the reader. Answer: T,e) You can use a table format and a text format in a time schedule to help the reader to understand it better. Answer: F,2) Answer questions according to Sample C.,a) How many days time schedule is it? Answer: 2 days,b) When will they set out for their tour? Answer: 10:45,c) Where will they live when they are in Guangzhou? Answer: HOTEL LANDMARK CANTON (4 Stars),d) What will the Chinese entrepreneurs do at 10:30 of the second day? Answer: Share experience from Chinese Investor in Thailand by Mr. Feng li (Assistant of CEO) Minth-Aapico (Thailand) Co., Ltd.,e) What will the Thai entrepreneurs do at 09:30 of the second day? Answer: Investment Promotion by Representative of Guangdong Board of Investment,f) Will they go to Hong Kong? Answer: Yes.,g) When will they go back to Bangkok? Answer: 20:45-22:25 Leave from Hong Kong International Airport to Bangkok by TG607,3) What kind of format a time schedule can be written? And What elements should a time schedule include? Answer: Time schedule can be written in a table format or a text format, it should include: date, time, location, and event.,Step 2. Language: Vocabulary 1) The following words and expressions are often used in a time schedule. Translate and try to use them in your own Letter of Complaint.,timetable, schedule agenda opening convocation standing orders, by-laws appointment speaker to give the floor to to take the floor, to address the meeting declaration, statement,receivability to raise an objection factual report minutes, record to postpone, to adjourn, to put off closure closing speech to adjourn the meeting, to close the meeting,2) Make a list of more words and expressions suitable for a time schedule.,item on the agenda 议程项目 other business 其他事项 to place on the agenda 列入议程 working paper 工作文件 to make a speech, to deliver a speech 做报告 to ask for the floor 要求发言 summary record 摘要纪录 verbatim record 逐字纪录 memorandum 备忘录,Am I in order? 我这样做符合议程规定吗? call to order 要求遵守秩序 to raise a point of order 提出关于议程的问题 general debate 长时间的讨论 the sitting is open 会议开幕 rules of procedure 议事规则 constitution, statutes 章程 procedure 程序,Step 3. Write a time schedule for a trip.,Departure city：Chengdu Travel tool： Bus Day 1：Chengdu137kmYaan110kmErlangshan Danba has the name of the Nation of Thousand Engraves. The Daduhe River Valley in Danba is one of Chinas most beautiful canyons . 7:00a.m.13:00p.m. Drive from Chengdu Tourism Distributing Center. 13:00p.m.13:40p.m. Arrive Danba Honghao Hotel, have a short rest, then have lunch 14:00p.m.17:00p.m. Tour the Suopo Watchtower along the Dadu River 17:00p.m.17:40p.m. Back to the Danba Honghao Hotel and have supper After 18:00p.m. Free time（because you may feel tired after Long-time bus travelling） Remark： tomorrow morning call is at 7 oclock,Day 2： ： Danba116km塔公45km新都桥（in all about 161km，5 hours by bus） Tagong means the place that the Bodhisattva loves. Its one of famous temples of Shakya in Kangding. 7:00a.m7:30a.m Morning call 7:30a.m.8:00a.m. Have breakfast 8:10a.m.12:00a.m. Tour Jiaju Tibetan Village 12:00a.m.13:00p.m. Have lunch in the Jiaju Tibetan Village（enjoy the local flavor） 13:00p.m.17:00 Tour Tagong Temple 18:00p.m.18:40p.m. Have supper in Xinduqiao Gaoyuanhong Hotel 19:00p.m.22:00p.m. Join the party in JiajuTibetan Village,I. Introduction,II. How to Write a Letter of Complaint?,III. Complaint Letter Samples,IV. Writing Practice,Part II Letter of Complaint,I. Introduction,Handling your own complaints can be a very easy process. If you are dissatisfied with a product or service, a fast and efficient way to get your complaint resolved is to express this dissatisfaction to the retailer or the manufacturer. You may also need to write a letter explaining the problems to the company.,I. Introduction,One of the most effective forms of communication is letter writing. The main advantage is that it gives ample time to the writer to gather his thoughts and draft them effectively. Secondly, the recipient does not need to respond right away, as he can take his own time as well. This makes it a favorable medium for conveying complaints to the concerned party.,I. Introduction,Complaint letters often include conveying things which the recipient party does not want to hear. Thus, it needs a skill to convey these undesirable matters to the recipient without offending them and at the same time getting your job done without any hassle. The following are suggestions on how to write an effective letter of complaint.,II. How to Write a Letter of Complaint?,1. The layout of a complaint letter,Writing a letter of complaint is partly about getting an annoyance off your chest (think of it as therapy) and partly about seeking redress for a wrongdoing. To achieve both ends successfully, adhere to the following three-step sequence:,Step 1: Clearly state the facts of your case/causes for your complaint. Step 2: Outline/discuss why you are so unhappy/upset. Step 3: In some instances, it may be appropriate to set out your thoughts on a remedy/fix that would be amenable to you and/or others; in other instances, it is best to leave the solution in the hands of the perpetrator.,2. Keep your complaint professional,The style of your letter of complaint should be formal. You should include your address in the top left (header) of the letter. Dont forget to sign off your complaint letter with a closing salutation.,3. General Principle,Writing a letter of complaint is partly about getting an annoyance off your chest (think of it as therapy) and partly about seeking redress for a wrongdoing. To achieve both ends successfully, adhere to the following three-step sequence:,3. General Principle,A Letter of Complaint should follow the format of letters, which consist of date, opening, main body of the letter, closing, signature. Sometimes the senders address, the receivers address, and an enclosure are also included if the letter is very formal.,3. General Principle,Make your letter brief and to the point. Be reasonable, not angry or threatening, in your letter. Clearly state what you expect on the part of the recipient. If possible, attach documented evidence for your complaint. Do not forget to thank the recipient in advance.,3. General Principle,Do not write the letter in the heat of the moment, always wait for your anger to subside. Always wait for a day before sending the letter, then read it from the perspective of the recipient and make any changes, if required. Finally, keep copies of your complaint letter and all related documents for your own records and you may want to send a copy of the letter to the Consumer Protection & Antitrust Bureau.,4. Specific Principle, How to Write a Letter of Complaint to a Company How to Write a Letter of Complaint to an Employer How to Write a Letter of Complaint about a Coworker,4. Specific Principle, How to Write a Letter of Complaint to Landlord How to Write a Letter of Complaint to a Hospital How to Write a Letter of Complaint to a School How to Write a Letter of Complaint About a Manager,5. Useful expressions, One annoying aspect of your service is I have been pleased with your services for years，but now I feel very disappointed. I would like to draw your attention to the problem/fault I am writing to inform you that I find unsatisfactory. It would be highly appreciated if you could I trust you will take my complaints seriously and I hope you will give due attention to this matter. I would like to get this matter settled by the end of this month. I could not be more satisfied if you can kindly I would appreciate it very much if you could,6. Why a complaint letter is necessary?, Puts your complaint on record with the company; Helps preserve any legal rights you may have in the situation; Ensures that the company knows your side of the story; Helps to get government agencies involved in your case, if it becomes necessary; Alert the agencies to any questionable business practices that the company may have; Lay the foundation for any future legal case; Help you in drafting later letters, if you need to write more than one; Lets the company know you are serious about pursuing your complaint (some businesses may ignore your complaint unless they see something in writing).,III. Complaint Letter Samples,Sample A,Related Words and Expressions reputation: the opinion that people in general have about someone or something, or how much respect or admiration someone or something receives, based on past behavior or character,Sample B,Sample C,Related Words and Expressions warrant: to make a particular activity necessary,Sample D,IV. Writing Practice,Step 1. Read the samples above and learn how to write a Letter of Complaint.,1) Decide whether the followings are true or false. a) A Letter of Complaint should be written in a polite way. T,b) A Letter of Complaint must be typed without any grammatical or formatting errors. Answer: F,c) A Letter of Complaint need use profanities to warn the recipient. Answer: F,d) A Letter of Complaint must attach some evidence for your complaint. Answer: F,e) A Letter of Complaint should be always short and precise without any details. Answer: F,f) When you write a Letter of Complaint, you should express your appreciate in advance. Answer: T,g) You should express the aim of the writing directly at the beginning of a Letter of Complaint. Answer: T,2) Organize the following headings in a proper order.,a) Receivers name and address b) Opening c) Senders address d) Date e) Body f) Signature g) Closing h) Enclosure Answer: C D A B E G F H,3) Letter of Complaints should include some basic information. Make a list of the information you should write in the Letter of Complaints. Answer: Your dissatisfaction state what you expect on the part of the recipient. If possible, attach documented evidence for your complaint. Do not forget to thank the recipient in advance.,Step 2. Language: Vocabulary 1) The following words and expressions are often used in a letter of complaint. Translate and try to use them in your own Letter of Complaint.,unsatisfactory discomfort disappointed unpleasant overcharge underdone overdone unsanitary tasteless,intolerable inconceivable the last straw poor service unfairly treated complain about something / place a complaint against,2) The following sentences are often used in a letter of complaint. Read and try to use them in your own Letter of Complaint.,a) I am writing this letter to complain about . I am writing to express my dissatisfaction / disappointment / concern about I regret to inform you that I was not at all satisfied with your service. I wish to complain strongly about the inconvenience caused to me last week by your compan