unit 12 bar service.ppt

Unit12BarService Someusefulwords Taskcompleting Furtherdevelopment Learningobjectives Taskpresenting Assignments Learningobjectives Studentsarerequiredto1 Learnrelatedknowledgeandimportantsentencepatternsaboutbarservice 2 learnhowtoprovidebarserviceandthemainworkaboutbarservice 酒吧服务要点1 所有饮料应用右手从客人的右侧服务 在不打扰客人和保证安全的情况下 为了避免发生意外 当服务员拿着饮料在客人身后时 应提醒客人 Excuseme sir madam 2 在不打扰客人的情况下 呈送和添加饮料时要报名称 YourBloodyMary sir madam 您的雪玛莉 先生 女士 当知道客人姓名时 就要称呼他的名字 3 在拿走空杯之前一定要问客人是否需要另一杯饮料 Wouldyoulikeanotherone 您需要再来一杯吗 4 客人之间讲话时不要侧身细听 也不要插话 不可催促客人饮酒 也不也可因客人引得过多 或太少 或时间太长二流露出不耐烦的情绪 5 热情接待所有客人 不厚此薄彼 客人喝醉了也不能有轻慢的态度 酒醉的客人离桌 应暂留其物品原样 以备核查 Taskpresenting 1 白兰地酒a cocktail2 美味思酒b gin3 雪利酒c rum4 利口酒d vodka5 朗姆酒e brandy6 威士忌酒f whisky7 杜松子酒g liqueur8 香槟酒h sherry9 鸡尾酒i champagne10 伏尔加酒j vermouth Taskpreparing SomeusefulWordsmatching Keys 1 e2 j3 h4 g5 c6 f7 b8 i9 a10 d Situationalcase Case1ChineseliquorandwineAwaiterrecommendsChineseliquorandwinetotheguest Case2MixingcocktailsAbartenderservesguestsinthebarofhotel Case3RecommendingteaAwaiterisintroducingChinesetea Taskcompleting Practicethesenewdialoguesandlearnsomenewwordsandphrases LanguagepointsChinesealcohol中国酒Goestohead上头 加冰块ontherocks冰水icewater餐后甜酒dessertwine开胃酒aperitifs苏打水sodawater软饮料softdrink特基拉tequila Howtoaskabouttheguest sneeds Whatisyourpleasure sir WhatcanIofferyou ladiesandgentlemen Whatwouldyouliketodrink Yourusual Mr Smith Straightup sir Wouldyouliketotryourhousewine Direction Recitethefollowingusefulexpressions Howtosuggesttheguesttotakeonemoredrink Thesameagain sir Howaboutonefortheroad Wouldyoucareforsomethingalittlestronger Wouldyouliketotryanotherkindofourstyle Itisverypopularafterlaunched Howtosay no totheguest Excuseme sir Thereisalcoholinthespecialdrink Maybenotfitforthekids Ourlicensinglawsarequitestrict Nobodyunder18yearsofageisallowedinabar Sorry sir Anydrinkservedcannotbechangedorreturned unlessthereisamistake I mafraiditisnotpossible 1 Translation EnglishtoChinese 1 Couldyougivemethesoftdrinklist Idon tdrinkatall 2 Ourdrinksarehalfpricefrom5p m to8p m wouldyoulikeonemore 3 Ihaveanotherwaitingoniceforyou 4 MoutaiisoneofthemostfamousChinesericewine WehaveMoutaiwith56 alcoholand38 alcohol 5 Howisthetemperature bouquet taste colorofthewine Taskcompleting Keys 1 能把饮料单给我看看吗 我不喝酒 2 下午5点至8点 我们的饮料半价出售 请问您要来一杯吗 3 我还为您准备了另外一杯呢 4 茅台是中国最著名的白酒之一 我们有酒精含量56度和38度 5 酒的温度 香味 味道 颜色如何 Situation1 ThebartenderrecommendssomeChinesewinetotheguestsandexplainsthedifferencebetweenChinesericewineandChinesewhiteliquor Situation2 Theguestwouldliketobringhersonwhois10intothebar Thebartendersaysnotothembyexplainingthebarpolicy Furtherdevelopment Makeaconversationaboutprovidingbarservice Discusswithy