银行柜面英语对话.doc

一、情景：顾客银行取10000元人民币,银行职员请他出示有关身份证明和填写取款单,并输入帐户密码.顾客起初输错了密码,但后来想起来了.银行职员询问顾客需要什么面值的货币.顾客告知职员他要5000元百元面值的钞票,3000元五十面值的钞票,其余的要小面值的钞票A:Hello,what can I do for you?B:Id like to withdraw 10000 RMB ,here is the withdrawal slip.A:Ok,please enter your code number.B:Ok.A:Sorry,the code number is wrong.B:Oh,Im sorry. Let me see,maybe I can give you another number.A:Its correct now.By the way, how do you want your money?B:Please give me 5000 RMB in one-hunder nots and 3000 RM B in fifty nots and the other in small nots.A:No problem.Here you are.B:Thank you.二、Cue Card B (for Student B)Situation : You are the bank clerk and is receiving your customerYou are going to :Introduce the current accounts and fixed accounts for individuals ;Give some advice to your customer ;Ask the customer to fill in the application form and show his/her ID card.提示卡B（给同学B）情景：你是银行职员，正在接待一位顾客。你要给顾客介绍个人活期存款和定期存款，并且给她提供建议。然后请顾客填写申请表并向他出示他的账号。这个翻译是对的，但是最后一句，不是“并向他出示他的账号”而是要求客人出示他/她自己的身份证。（ID卡，也可以是身份证明文件）三、Cue Card B(for student B)Situation :After tourism ,you come to the bank to exchange the moneyYou are going to :Express your purpose and ask the current exchange rate ;Fill in the exchange memo ;Check the money and keep the exchange memoA：Good morning ，sir，Can i help you？B：I want to exchange the money.How about the current exchange rate ?A:OK,sir.the current exchange rate is .and you need to fill in the exchange memo if you want to exchange money,here you are.B:Ok.thank you.1 问答 DIALOGUEClerk: Hello, what can I do for you?（Yes?）职员：您好，请问您要办理什么业务？Customer: Please tell me my balance.顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？Clerk: please speak slowly.Clerk: Please write it down on the paper.职员：您用纸写下来好吗？Clerk: Yes, sir（miss）,wait a moment please.职员：好的，先生（小姐），请稍等。Clerk: Your balance at the bank is RMB 5,000.职员：您在本行的帐户余额是人民币5000元。Customer: My magcard does not work, please take a look.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk: No problem, the magcard is locked, show me your passport, I will help you out.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk: The magcard need more magnetism, it is ok now.职员：您的银行磁卡需要加磁，现在加好了。Customer: I want to close my account with you.顾客：我想结束在你们这儿的帐户。Clerk: Please go to the number 6 counter.职员：请到6号柜台办理.Clerk: Please go to the open counter.职员：请到大厅开放式柜台办理。Clerk: Please take a seat over there for a moment; our client manager will help you.职员：请先在大厅休息一下，马上会有客户经理来帮助您。Customer: I would like to, thanks.顾客：好的,谢谢。2 存款 DEPOSITClerk: How much cash do you plan to deposit in your account?职员：您有多少钱要存入呢？Customer: I want to deposit 300 yuan in my account.顾客：我想在我的户头上存300元。Customer: Please tell me the procedure for opening a savings account.顾客：请告诉我开个储蓄帐户需要什么手续。Clerk: Please fill in the depositing form, the sum of money，your name, address and professional unit.职员：请填张存款单，写明数额、姓名，地址和工作单位。Clerk: Please fill in your name, the number of the certificate and your telephone.职员：请写上您的姓名、证件号码和联系方式。Clerk: Words and figures differ.职员：您填写的文字与数字不符。Clerk: Signatures differ.职员：您的签名有误。Clerk: keep your receipt please.职员：请收好单据.Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.职员：这是您的存折，以后存取款时请带来。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.职员：请保管好存折（银行卡），若遗失请告诉我们。Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不客气。3 取款 DRAW Clerk: yes?职员：您好.Customer: excuse me, Can you help me?顾客：对不起，能帮我个忙吗？Clerk: it is my pleasure. Please tell me what I can do for you.职员：很高兴为您效劳，请告诉我能为您做什么。Customer: I want to withdraw 8000RMB from my deposit account.顾客：我要从我的帐户支取8000元人民币。Clerk: Sorry, no sufficient balance, the balance is 6000 RMB.职员：对不起，您户头中没有足够的余额，只有6000元。Customer: I want to withdraw5000 RMB.顾客：取5000 RMB好了。Customer: I want to draw 10，000-dollar and 30，000 RMB.顾客：我从卡上取1万美金和3万元人民币。Clerk: Please show me your passport。职员：请出示护照。Clerk: password please.职员：请输入密码。Clerk: please sign your name.职员：请签名。Clerk: please check carefully.职员：请清点一下现金.Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不用谢。4兑换 EXCHANGECustomer: Can you change me some money, please?顾客：能否请你给我兑换一些钱？Clerk: What kind of currency do you want to change?职员：要换哪种货币？Customer: Please change some RMB from my U.S. dollars account.顾客：请帮我把帐户里的美圆兑换一些人民币。Clerk: Please tell me how much you want to change.职员：请告诉我你要换多少。Customer: Please change 3000 RMB.顾客：我想兑换出3000人民币。Clerk: Take Cash or deposit in your card (passbook)?职员：请问您兑换后要取走人民币现金还是存入卡（折）里？Customer: Id like to take cash (deposit in the card).顾客：我想取现金。（我存到卡里）Customer: Whats the exchange rate today?顾客：今天的兑换率是多少？Clerk: If youll wait a moment, the rates of exchange is about 1:8.职员：请等一会儿，美圆和人民币的兑换率是1：8左右。Customer: Id like to break this 100 RMB. Could you give me some small notes?顾客：请把这张100人民币换开，给我一些小票好吗？Clerk: How would you like it?职员：你要什么面额的？Customer: Three 20s, some 10s and 5s , please.顾客：请给我3张20元和几张10元和5元的。Customer: Thanks a lot.顾客：非常感谢。Clerk: My pleasure.职员：不用谢。5收费 CHARGECustomer: Excuse me, I forget the password of my card.顾客：对不起，我忘记卡的密码了Clerk: Report loss of the magcard please.职员：请办理挂失手续费。Clerk: Do you remember the number of the magcard?职员：您的卡号是多少？ Clerk: Please pay 15 yuan, includes 5 yuan cost and 10 yuan handling charge.职员：请支付15元，包含换卡工本费5元，挂失手续费10元。Customer: Do you charge for remit?顾客：汇款你们收手续费吗？Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan.职员：是的，我们收手续费，我们按照1%金额收取，最低1元，最高50元）。Customer: I come for paying my telephone cost.顾客：我来交电话费。Clerk: Show me the number of the telephone.职员：您的电话号码是多少？Customer: I come for paying my gas cost.顾客：我要交煤气费。Customer: I come for paying my electricity cost.顾客：我要交电费。Clerk: Please show me your card。职员：请出示卡片。支票结算T: Hello! May I help you? 您好，您有事需要帮忙吗？C: Yes, I hope so. I need some more cash for my visit in China. May I cash a travelers check here? 噢，是这样的。我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？T: Of course. Wed be happy cash it for you. 当然， 我很乐意为您兑现。C: I was going to cash it at the hotel, but one of my friends said that banks always give better exchange rates. 我原本打算在家旅馆兑现， 但我朋友说银行的兑现率通常有点高What kind of account did you have in your mind? 你想开哪种帐户？ Do you like to open a current account? 你想开一个活期存款帐户吗？ A deposit or current account? 定期还是活期？ Please tell me how you would like to deposit your money. 请告诉我你想存何种户头？ Theres a service charge for the checking account but no charge for the savings. 支票户头要收服务费，现金户头不收。 Our minimum deposit for a savings account is 100 dollars. 我们储蓄存款的最低存款额是100美圆。 Five yuan is the minimum original deposit. 最低起存款额是5元。 You can open a savings account at any time with an initial deposit of 50 dollars. 你可随时以50美圆的起存额开立储蓄帐户。 Even one yuan is all right. 甚至一元也可以起存。 Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it. 这是你的存折，存取款时请带来。保管好存折，遗失请告诉我们。 I should like to open a current account. 我想开一个活期存款帐户。 I need a checking account so that I can pay my bill. 我需开个支票帐户，这样就能付帐。 Wed like to know how we open a checking-savings account. 我们想知道如何开一个支票储蓄帐户。 I have a checking account here. 我在这里有一个支票存款帐户。 I think Id like a deposit account. 我想要开个定期存款帐户。 Can I open a current account here? 我能否在这儿开个活期存款帐户？ I want to open a deposit account with you. 我要开个储蓄帐户。 Id like to open a deposit account with you. 我想在你们这儿开个定期存款帐户。 Could you tell me the difference between a savings account and a checking account? 请告诉我储蓄存款与支票存款的区别好吗？ Please tell me the procedure for opening a savings account. 请告诉我开个储蓄帐户需要什么手续。 Will 100 yuan be enough for a minimum deposit? 100元作最低存款额够吗？ Id like to know whether a 200 yuan deposit will be enough for opening a checking account. 我想知道开一个支票帐户200元存款是否够。 Could you tell me how to operate this account? 请告诉我如何经管这个帐户好吗？ Is there any minimum for the first deposit? 第一次储蓄有最低限额吗？ How much does each account cost? 每个帐户要花多少钱？ Useful Phrases current deposit, current account 活期存款 fixed deposit, fixed account 定期存款 fixed deposit by installments 零存整取 joint account 联名存款帐户 to open an account 开户头What kind of account did you have in your mind? 你想开哪种帐户？ Do you like to open a current account? 你想开一个活期存款帐户吗？ A deposit or current account? 定期还是活期？ Please tell me how you would like to deposit your money. 请告诉我你想存何种户头？ Theres a service charge for the checking account but no charge for the savings. 支票户头要收服务费，现金户头不收。 Our minimum deposit for a savings account is 100 dollars. 我们储蓄存款的最低存款额是100美圆。 Five yuan is the minimum original deposit. 最低起存款额是5元。 You can open a savings account at any time with an initial deposit of 50 dollars. 你可随时以50美圆的起存额开立储蓄帐户。 Even one yuan is all right. 甚至一元也可以起存。 Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it. 这是你的存折，存取款时请带来。保管好存折，遗失请告诉我们。 I should like to open a current account. 我想开一个活期存款帐户。 I need a checking account so that I can pay my bill. 我需开个支票帐户，这样就能付帐。 Wed like to know how we open a checking-savings account. 我们想知道如何开一个支票储蓄帐户。 I have a checking account here. 我在这里有一个支票存款帐户。 I think Id like a deposit account. 我想要开个定期存款帐户。 Can I open a current account here? 我能否在这儿开个活期存款帐户？ I want to open a deposit account with you. 我要开个储蓄帐户。 Id like to open a deposit account with you. 我想在你们这儿开个定期存款帐户。 Could you tell me the difference between a savi