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myths traditionsandopinions speaking 3 pets contentspage talktime speakup talktime 7 1 1 2 3 4 complainingandrespondingtocomplaints 5 iwanttocomplainaboutthiscd what stheproblem there saholeinthemiddle 6 7 7 2 1 2 3 4 questions whatdoeslowanttocomplainabout whydoeshewanttocomplainaboutit whatwilltheshopassistantthinkabouthim thecd 5 becausehethinksthereisaholeinthemiddleofthecd hemaythinkthatthecustomerisquitestrange 6 7 namesomethingswecomplainaboutfrequently 7 3 1 2 3 4 5 latebuses rudeshopassistants overcharging badfood defectiveelectricalappliances clothesthatfallaparteasily scratchedfurniture 6 7 ellengoestothesupermarkettocomplaintodavid themanager practisetheconversationbelowinpairsandanswerthequestions a1 7 4 1 2 3 4 5 ellenexcuseme iwanttocomplainaboutthesepeppers davidwhat stheproblem ellenwhenitookofftheplastic ifoundthattwoofthemwererotten look davidoh i mverysorryaboutthat i lltakecareofitrightaway canyoushowmeyourreceipt ellenyes hereitis davidthanks nowifyoucanwait i llbebackinamoment 6 7 7 5 1 2 3 4 5 questions whatdidellensaytocomplain whatdiddavidsaytoapologize whatdoyouthinkdavidwilldo iwanttocomplainaboutthesepeppers oh i mverysorryaboutthat hewillbringhersomefreshpeppers 6 7 maketwosimilarconversationsbetweenellenanddavid usethewordsbelowtoreplacethewordsinitalicsintheconversationabove a2 7 6 1 2 3 4 5 6 7 cutoutapicturefromanadvertisementofanitemyouwouldliketoown imaginethatsomethinghasgonewrongwithitandcomplaintoyourpartner whoplaysthepersonwhosoldittoyou youtwomustnegotiateasettlement thesalespersonshouldbelesscooperativethandavidandneedpersuadingbeforehe shedoesanythingtohelp a3 7 7 1 2 3 4 5 6 7 speakup 4 1 1 2 3 choosinginterestingtopics 4 workingroups youareallcommitteemembersofyourschool senglish languagenewspaper lookatthetableonthenextpage yourgroupmustdecidewhichfivetopicsarethemostinteresting youcanfollowthestepslistedbelow discussthetopicsonebyone andtickthetable thegroupmustallagreeabouteachtopic ifnecessary youcanvote choosethefivemostinterestingtopicsforthenewspaperasagroup suggestotherinterestingtopicsforthenewspaper reportyourdecisionstotheclass 4 2 1 2 3 4 choosingthefivetopics 4 3 1 2 3 4 usetheexpressionsbelowtohelpyou now let stalkabout whatdoyouthink ithink sothisisagoodidea idon tagreebecause whereshallweputthetick doyouallagree whicharethefivemostinterestingtopics ithink isnotveryinteresting let scrossoutthatone let schoose ithinkmostpeoplelikethistopic discussingthetopics 4 4 1 2 3 4 reportingideastotheclass weneedtothinkofanothertopic doesanyonehaveanyideas isuggestarticlesabout manystudentsareinterestedin whydon twehavesome yes that sagoodidea no idon tthinkthatisveryinteresting wehavediscussedthesetopicsandhavedecidedthatthefivemostinterestingtopicsarethese first second third fourth finally wealsohaveanothersuggestion wecouldhavearticlesabout suggestinganothertopic rightaway immediately atonce cometomyofficerightaway sam apologize p l a z v saythatyouaresorryaboutsomethingthatyouhavedone iapologizedtojohnforlosinghisbook makeacomplaint tellsomebodythatyouarenotsatisfiedwithsomething youshouldmakeacomplainttothecompanythatmadethemachine be wrongwith havingproblemsordifficulti
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