物流英文函电课件.doc

English Correspondence for Transport BusinessLesson One: General Remarks ECSB（English Correspondence for Shipping Business ) includes letter、telegram、telex、fax etc. 1、Purposes of ECSB （1）To inform; （2）To organize. 2、Characters of ECSB（1）it has fixed title & style；（2）it is an evidence of an arrangement or a contract； Example A: We beg to acknowledge receipt of your check No. 3433 in the amount of $5,550 in payment of our invoice dated June 7th, for which please accept our thanks. Enclosed please find receipted bill for your files. Trusting we may be favored with your future orders, we remain.Example B: Of course we are always glad to checks in the mail, but with yours, which arrived this morning, came an added bonus. Your prompt payment seemed to say that you were satisfied with our service. Your attitude makes our jobs a pleasure. This letter speaks for every one of us who had the delight of meeting and working with you on this order. We all look forward to repeating the experience again and again.最有成效的书信是坦诚地说明，是一个真实的人与另一个真实的人之间的音信传递。比起“为写信而写信”，写信人怀着与人交流的情感写出来的书信更具吸引力和说服力。书信应当易读、易懂。书信应当友好、礼貌。二、Essential qualities of a good business letterv （一）Clearness 1、the correct use of words; e.g. As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services. A、We have two direct sailings every month from Hong Kong to San Francisco. B、We have semimonthly direct sailing from Hong Kong to San Francisco. Example: p4, 6二、Essential qualities of a good business letterv （二 ） Conciseness 1、 be brief as far as possible (Cut needless words and needless information) e.g. We wish to acknowledge receipt of your letter. 可改为：We appreciate your letter. Enclosed herewith-enclosed at the present time-now due to the fact that-because a draft in the amount of $ 1000 - a draft for $1000 Example: p4, 4Original:We trust this is satisfactory, but should you have any further questions please do not hesitate to contact us.Redraft:We hope you are happy with this arrangement but if you have any questions, please contact us. Original: Further to your recent communication. Please find enclosed the requested quotationRedraft: Thank you for contacting us. I enclose the quotation you asked for e.g. We beg to acknowledge receipt of your check No. 3433 in the amount of $5,550. in payment of our invoice dated June 7th, for which please accept our thanks. Enclosed please find receipted bill for your files. Trusting we may be favored with your future orders, we remain. Example: p4, 1、2、3Lesson Two: the Main Parts of a Business Letter 一、Headingv （一）Position at the top of the paper.v （二）Contents include the name、mark、address; phone number; fax number etc. (p6) 二、Datev （一）Position below the Heading(in one line).v （二）Contents type DD MM YY or MM DD, YY Example: 9 October 2003 (Europe). October 9 , 2003 (U.S.A); 三、Inside Name & Addressv （一）Position below the Date.v （二）Contents include the name and address of the recipient. 1、the name of the person or company e.g. Mr. Thomas Witter, Manager (person) or Maersksealand Ltd.(company) 2 、the courtesy title of the name 1）person male: Mr. Or Messrs.(plural of Mr.) female unmarried: Miss married: Mrs. Madam or Mmes.(plural) 2）company when the company is named after a person or more persons, we add “Messrs” before the name of the company. e.g. Messrs. Smith Brothers Co. Exercise: p17, 3 3 、address Room No. 、Street/Avenue、 City、 state/province 、Country，zip/post code. （门牌号码、街道名称、 寄达城市、省/州名 、 国名，邮政编码） e.g. 6 East Changan Avenue PeKing China, 200012 e.g. 宝山区示范小区37号403室 Room 403,No.37,ShiFan Residential Quarter,BaoShan District e.g.中山市东区亨达花园7栋702 Room 702, 7th Building, Hengda Garden, East District, Zhongshan 英文地址中常用词的英汉对照 课堂作业：写出你家的英文地址。四、Salutationv （一）Position two lines below the Inside Name & Address.v （二）Contents it is the courteous greeting. Company: Dear Sirs(英); Gentlemen(美). Individual: Dear Mr. Brown(知道姓名); Dear Sir; Dear Madam(不知姓名).五、Subject Line (Caption)v （一）Position between the Salutation and the first paragraph of the Letter.v （二）Contents denote the general content or purpose of the letter. preceded by “Re:” or “Subj.” Example: p9六、Body of the Letterv （一）Position two lines below the Salutation.v （二）Contents usually consist of three paragraphs. 1st par.: beginning paragraph; 2nd par.: main paragraph; 3rd par.: closing paragraph. Example: p1314七、Complimentary Closev Contents it is the courteous “good-bye”. e.g. Yours faithfully (英)比较少用; Yours sincerely/Truly (美); Best wishes(英); Best regards(美).八、Signature usually consist of the handwritten signature and the typewritten signature. Example: p10九、 Other partsv Reference letters are coded with a reference for filing or classification. Example: p1011.v Attention preceded by “for the attention of:” or “Attention:”. Example: p9九、 Other partsv Enclosures if there are enclosures to be sent with the letter, type “enclosure:” or “enc.”. v Carbon Copy note copies of the letter are to be sent to parties concerned. preceded by “ CC:” Example: p11Lesson Three: the Layout of a Business Letterv Blocked letter style all lines are ranged to the left margin without indentation. paragraphs are separated by double line spaces. open style of punctuationOctober 9 , 2009Miss Frances BaileyF. W. Fitch Company304 15th StreetDes Moines, IowaDear Miss Bailey:It is a real pleasure to“Doc” Frailey isI wish youSincerely yours,KEITH FENTONKF/mlhLesson Three: the Layout of a Business Letterv Semi-blocked letter style besides Date, Paragraphs and Complimentary Close & Signature are indented, the other parts are typed in block form. October 9 , 2009Miss Frances BaileyF. W. Fitch Company304 15th StreetDes Moines, IowaDear Miss Bailey:It is a real pleasure to“Doc” Frailey isI wish you Sincerely yours, KEITH FENTONKF/mlhv Envelope Addressing the senders firm and address are written in the upper left corner of the envelope. the recipients name, firm and address are typed in the lower right quadrant of the envelope. if the letter is sent from ship, the ships name and port of call must be typed below senders address. Example: p15.Lesson Four:Application一、New Words application: 申请 tally: 理货 tally company: 理货公司 loading: 装货 discharging: 卸货 cargo survey: 货物检验 replenish bunkers: 补充燃油 fresh water: 淡水 ships stores: 船舶供应品 quarantine officer: 检疫员 come on board my vessel: 登我轮 inspection of vessel: 船舶检验 fuel oil: 燃料油 diesel oil: 柴油 lube oil: 润滑油 oil lighter: 油驳 sail for: 驶往 landing permit: 登岸许可证 man with: 配备二、Fixed pattern of an application letterv （一）State the information(P198199) I would advise you that （兹告知） We are pleased to inform you that We wish to inform you that （二）Put in your request Please arrange （请安排） Please supply with （希望提供） v （三）Ask for a reply(P199) We are awaiting your reply. We are waiting for an early reply from you. We look forward to receiving your reply. We hope to hear from you soon. 三、Use scope of a application letterv applying for tally work before loading or discharging;v applying for cargo surveyor;v applying for replenishment of bunkers and fresh water;v applying for order of ships stores, etc. 申请函写作练习： 兹通知，我“K”轮将于8月10日抵达你港。请预先为我们安排300吨燃料油，50吨柴油和80升润滑油，我们将不胜感谢。 请尽快回电确认。 练习：P25、 答复（申请）函写作练习： 你们8月4日函件收到。现将有关供油安排通知如下： 很遗憾当地加油公司无法供应300吨燃料油，但可供应50吨柴油和80升润滑油。贵轮抵港后可备妥。 Lesson Five: Enquiry & Reply一、New Words freight rate: 运费率 frequency of sailing: 航班密度 quote: 报价 quotation: 报价，报价单，行情表 e.g. Please quote your favorable freight rate. （优惠运价） offer: 报价 e.g. Were willing to make you a firm offer(n.) at this price. e.g. We can offer(v.) you a quotation based upon the international market. Lesson Five: Enquiry & Reply tariff: 价目表，运价表 shipment: 装船，运货，运输量，装运的货物 consignment: 托运的货物，托运 inward cargoes: 进口货 outward cargoes: 出口货 cargo space: 舱位，货位，货舱 in transit: 运输中 loading date: 装货日期 through bill of lading: 全程提单 freight prepaid: 运费预付 freight to collect: 运费到付 Inquiry（询价）Offer（出价）counter-offer（还价）Acceptance（接受报价）To sign a contract （签署合同） 二、Fixed pattern v （一） inquiry Please quote（请报） please quote your firm price （请报实价） Please advise us of We would appreciate it if you could send us a catalogue and a price list. w Will you please send me a copy of your glove catalogue, with details of your prices and terms of payment. w 请寄贵公司的手套目录一份，详述有关价目与付款条件。w Will you please(询价时向对方提出请求的一般句型)w “details of your prices and terms of payment”. w 咨询“价目与付款条件”的常用表达。二、Fixed pattern v （二） reply & offer In response to your enquiry of Thank you for your enquiry of The freight rate for crockery packed in wooden cases is $50 per ton/per CBM(cubic meters). Inquire about sth. /Inquire of sb. about sth. Enquire for sth. Examplew We welcome your enquiry of 20th May and thank you for your interest in our products. A copy of our illustrated catalogue is being sent to you today, with samples of our products. w 欢迎贵公司5月20号来函询问，谨表谢意!现寄上我公司产品目录表与样品。Enquiryw Would you please ( ) your freight rate and ( ) us details of your sailing and the time usually ( ) for the voyage. Offerw The voyage to Alexandria normally takes fourteen days. The freight rate ( ) crockery packed ( ) wooden cases is $100 per ton.二、Fixed pattern v （三） counter-offer We cant accept your offer unless the price is reduced by 5%. Ill respond to your counter-offer by reducing our price by three dollars.Examplew In reply ( ) your letter ( ) May 10, 2004, Weregretthatwecannotacceptyourcoun-terofferorevenmeetyouhalfway. Thebestwecandoistoreduceourprevio-usquotation( )2%.Wetrustthatthiswillmeetwithyourapproval. Welookforwardtohearingfromyou. 虽然极望与贵公司交易，但该还盘较本公司报价相差极大，故未能接受贵公司定单。特此调整报价，降价百分之二，祈盼贵公司满意。 谨候佳音。Exercisew 请报200公吨钢板CIF青岛最低价，并请告知详细规格。w 我们已与承租人联系，他们答复说不能接受你方报盘，除非你方降价5%。 w 我公司“泰山”轮定于10月5日离上海开往里斯本，如果贵公司有货由该轮托运，请立即电传我们。w 兹告知本公司可按贵方要求为你的货物保留足够的舱位。请将托运申请书填好寄来，以换取装货单，但运费须先付。Lesson Six: Cargo Work一、New Words stow: 积载，装载 The parcel was stowed in Hatch No. 2. carry: 运输 carrier: 承运人 deliver the cargo: 交货 take delivery of the goods: 提货 The forwarders can take delivery of the goods on behalf of the consignor(exporter). v Cargo Work cargo separation: 货物分隔 mix with: 和混合，混唛 In cargo loading, an efficient way of cargo separation is quite necessary so that different consignees cargoes can not be mixed when discharging. assort/sort/sorting: 分类，分唛 mark: 作记号，刷唛 v Assort/sort/sorting 把分类，分唛 Please have the above mentioned cargo assorted carefully when you land them from the barges.v Mix 混唛 Every goods under a B/L must be kept separate. Be careful not to mix them up. While we are unable to stow the whole lot of the Hong Kong newsprint in one hatch, it should be possible to separate it in some way so that it would not be mixed with other cargo when discharged at Kobe. 练习：P59、6 v Cargo Work secure: 紧固 lash: 捆扎 dunnage: 衬板，衬料 package/packing: 包装 Additionally, cargoes must be secured and lashed with great care to prevent damage to cargoes on the voyage. heavy lift: 重大件 awkward cargoes: 笨重货 dangerous goods: 危险货物（品） weight: 重量 dimension: 尺寸 description: （货物）种类 v Heavy Lift (P51)The COSCO B/L regulates that any one piece or package of cargo which weighs 2000 kilos or upwards and any cargo with a length of 9 meters or upwards must be reckoned among Heavy Lift. v Heavy Lift (P53)As these cargoes weights are beyond the capability of the ships discharging facilities, I would ask you to communicate with Messrs. Brown & Co. Ltd. ASAP， with regard to arranging the unloading of these cases by their own means. 由于这些货物的重量超过了船舶卸货设备的（起吊）能力， 我现要求你方尽快联系布朗公司，要求他们自己安排卸货。 练习：P59、4v Dangerous Goods (P51)Dangerous Goods refer to the hazardous cargoes which can damage other goods or the environment due to their chemical or physical properties. Examples are explosive（爆炸性的）, inflammable（易燃性的）, poisonous（毒性的）, corrosive（腐蚀性的） and radioactive（放射性） substances. v Dangerous Goods (P55、9)As you know, discharging the dangerous cargo without proper packaging or marking will cause a great deal of inconvenience for all parties concerned. 如你所知，卸载没有适当包装和刷唛的危险品将会给所有各方造成很大不便。 练习：P59、5 货物作业函写作练习： 贵公司“L”轮目前仍在我港卸货。但是，当地装卸公司昨天宣布，他们发现第2、第4舱部分货物由于没有正确分隔发生了混唛。 货物作业函写作练习： 应你方询问，现将我港备货情况告知如下： 1、2000吨袋装大米已运抵我港，现存放在仓库内； 2、 500吨桶装酒尚未取得装船许可，但在近两日即可备妥，装船没有问题。 Lesson Seven: Cargo Damage一、various kinds of cargo damagev original damage（原残） damage occurred before shipment(装船). so the chief officer must inspect all shipments carefully as they are received. If any damage is discovered, he may: reject the shipment; or ask to replace the damaged ones; or note the defects in the mates receipt.v stevedore damage（工残） damage occurred as a result of rough handling（野蛮操作） by stevedores（装卸工人） in loading or discharging. stevedore damage may cause by:v careless winch or crane work;v bad stowage（积载不当）;v improper securing and lashing;v insufficient or incorrect dunnaging;v inefficient ventilation（通风不良） or lack of proper attention to temperature control with refrigerated cargoes, etc. e.g. Obviously, the damage to cargo is due to rough handling, please take up the matter with the insurance company. 很明显，货物损坏是由于粗暴的搬运造成的，请将此问题向保险公司提出。 e.g. 我们认为，你方应对由于卸货时粗暴搬运而造成的包装损坏负责。 In our opinion, you should be responsible for the damage to the packages due to rough handling during discharging.v heavy weather damage （恶劣天气损害） damage resulted from unfavourable weather conditions encountered（遭遇到的） by the ship either in loading or on the voyage. e.g. When sailing across the Mediterranean Sea on 1st April, we experienced boisterous weather with NWly wind of strong gale force 9 on Beaufort Scale. e.g. Whilst passing through the Malacca Strait, the vessel encountered stormy weather with strong gales.v Sweat damage（汗湿损）v The possibilities of sweat damage can be eliminated by efficient ventilation, and continual monitoring of air temperatures and humidity levels in the holds is quite necessary during the voyage.v Pilferage（偷窃损）v Inherent nature or vice of goods （货物固有缺陷损害） such as perishability（易腐） of fresh fruit, breakage（易碎） of glassware, spontaneous combustion（自燃性） of fishmeal, melting（溶解） of wax, deliquesce（潮解） of fertilizer. 二、 Fixed pattern of cargo damagev Inform （告知/得知货物受损） We regret/are sorry to inform you that 3 bales of the subject parcel were stained by oil. We note from your letter that several tin-lined boxes were found having hook holes in them on delivery to the consignee. We note from your letter that 15 bales of silk goods under Bill of Lading No. 43, consigned to Messrs. P. Marlow & Co., were apparently gnawe