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BLOCKS YourTextHere ExampleText Loremissimpdummytextofthenandscrambledit Loremissimpdummytextofthenandscrambledit YourTextHere 最新PPT制作素材精编集锦 Bourne Zhou Cycle 3Periods TEXT TEXT TEXT YOURTEXTHERE Bourne Zhou ASSETSMANAGEMENT YourTextHere Managementreview Policy strategy Checking correctiveaction Implementation operation AMInfo riskassessment planning Assetmanagementsystem Bourne Zhou Finance ASSETSMANAGEMENT YourTextHere ITAM Configurationdata Assetlifecycleevents Purchasehistory Assetvisibility costcontrol Service Bourne Zhou BALANCEDSCORECARD YourTextHere CLIENTPERFORMANCE STRATEGYPEOPLETECHOLOGYPROCESS DASHBOARD RECRUTINGPERFORMANCELEARNINGCOMPENSATION CONTENTANDKNOWLEDGEMANAGEMENT COMPENTENCYMANAGEMENTPLATFORM Bourne Zhou BENCHMARKING YourTextHere ExampleText ExampleText ExampleText ExampleText ExampleText ExampleText Bourne Zhou BENCHMARKINGCYCLE YourTextHere 1 Completethebenchmarkingaudit asabove 2 Starttheproject 3 Analysecurrentplans performance 6 Identifybestpractices mostusefulimprovements 4 Establishbenchmarkingpartners 5 Getthedataandanalysedifference 7 Startimprovementsinpractice 8 Assessimprovements rebenchmark Bourne Zhou BENCHMARKING YourTextHere BenchmarkingPerformance BenchmarkingCost BenchmarkingCustomerservice Benchmarkingcallquality AutomationIVR voicerecognition AutomationIVR voicerecognition Agentproductivity Callquality Callquality Callmonitoring Mysteryshopping Pay rewardstructure Callcoasts Staffattrition recruitment Outsourcingcoasts Selfservice automation Customerservice Repeatcalleranalysis Customerchurn Complaints Bourne Zhou Arrows YOURTEXTHERE YOURTEXTHERE LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Ithassurvivednotonvece LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Ithassurvivednotonvece LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Ithassurvivednotonvece LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Ithassurvivednotonvece LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Ithassurvivednotonvece LoremIpsumissimplydummytextofthenandscrambledittomakeatypespecimenbook Bourne Zhou BusinesspeopleSilhouettes YourTextHere Loremissimpdummytextofthenandscrambledit Loremissimpdummytextofthen Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Loremissimpdummytextofthenandscrambledit Bourne Zhou YourTextHere YourTextHere ExampleText ExampleText YourTextHere YourTextHere YourTextHere YourTextHere ExampleText ExampleText ExampleText Bourne Zhou ExampleText ExampleText ExampleText ExampleText 2010 2011 2012 2013 2014 YourTextHere YourTextHere YourTextHere YourTextHere YourTextHere CalendarPlanning YourTextHere ExampleText Bourne Zhou CAREEROPPORTUNITIES YourTextHere ExampleText ExampleText LoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s whenanunknownprintertookagalleyoftypeandscrambledittomakeatypespecimenbook Ithassurvivednotonlyfivecenturies butalsotheleapintoelectronictypesetting LoremIpsumissimplydummytextoftheprintingandtypesettingindustry Bourne Zhou CORECOMPETENCIES YourTextHere 5CORECOMPETENCIES PersonalSpirit ProblemSolving Teamwork Thinking Commu nication COMMUNICATION LoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s whenanunknownprintertookagalleyoftypeandscrambledittomakeatypespecimenbook LoremIpsumissimplydummytext LoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumissimplydummytextoftheprintingandtypesettingindustry Bourne Zhou CORECOMPETENCIES YourTextHere Projectleadershipcorecompetenciesreview REVIEW APPLY IDENTIFY Throughperformanceassessment analysistools clienttools Throughbusinesscriticalprojects e learning coaching ThroughProjectLeadershipCoreCompetenciesAgenda PLCCA actionlearningprotocols Bourne Zhou CUSTOMERLIFECYCLE YourTextHere Customerinitiation Customerservice Customerretention Collections Businesscontinuity Customerlifecycle Collect Initiate Retain Service Bourne Zhou CUSTOMERLIFECYCLE YourTextHere CUSTOMERLIFECYCLE Choosing Ordering Installing Learning Using Supporting Growing Disposing Bourne Zhou CUSTOMERLIFECYCLE YourTextHere Updates Billing Monitoring usagedata Community support Adoption up selling Effectiveusage Evaluation Puchase Deployment Customization Provisioningusers Onboarding LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s whenanunknownprintertookagalleyoftypeandscrambledittomakeatypespecimenbook Usage Monitor update Provisioning Purchase deploy Bourne Zhou TraditionalCRM Campaigns Leads Account Opportunities Contacts Forecast Analyzedtodeterminesuccess Generates Convertsinto Feedsinto Bourne Zhou CUSTOMERRELATIONSHIPMANAGMENT ContributiveCRM OperationalCRM AnalyticalCRM Salesautomation Campaingnmanagement ERPintegration Servicemanagement Saleschannels Contactmanagement Customerdatastorehouse Datamining Customersegmentation Crosssalerpotential E mail mail fax Web mobilecommunication Bourne Zhou Dashboard YourTextHere ExampleText Bourne Zhou DISCS YOURTEXTHERE LoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s Bourne Zhou DISCS YOURTEXTHERE ExampleText ExampleText ExampleText ExampleText LoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s Bourne Zhou DUEDILIGENCE YourTextHere DueDiligence SelectionProcess LegalDueDiligence AccountingDuediligence OperationalDuediligence RiskManagement QuantitateReview InvestmentResearch Bourne Zhou Concept Concept Concept Concept Concept Concept Concept YourTextHere Bourne Zhou YourTextHere Addtitletext Addtitletext Addtitletext Addtitletext ClicktoaddtextLoremIpsumissimplydummytextoftheprintingandtypesettingindustry LoremIpsumhasbeentheindustry sstandarddummytexteversincethe1500s whenanunknownprintertookagalleyoftypeandscrambledittomakeatypespecimenbook 100 75 50 30 10 Bourne Zhou Funnel YourTitleHere ExampleText 60 Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook YourTitleTextHere Bourne Zhou Funnel YourTitleHere ExampleText YourTextHere YourTextHere YourTextHere YourTextHere YourTextHere Bourne Zhou SWOTAnalysis S W O T Text1 Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Text2 Ithasonvece Loremissimplydummymakeatypespecimenbook Text1 Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Text2 Ithasonvece Loremissimplydummymakeatypespecimenbook Text1 Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Text2 Ithasonvece Loremissimplydummymakeatypespecimenbook Text1 Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Text2 Ithasonvece Loremissimplydummymakeatypespecimenbook WEAKNESSES STRENGTHS OPPORTUNITIES THREATS InternalFactors ExternalFactors Bourne Zhou GanttChart Week YourTextHere Bourne Zhou GanttChart 12Weeks YourTextHere Bourne Zhou GEARS YourTextHere Loremissimpdummytextofthenandscrambledittomakeatypespecimenbook Yourtexthere Exampletext Bourne Zhou Concept Addtitletext Addtitletext AddtitletextAddtitletext AddtitletextAddtitletext Bourne Zhou Concept Ad

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