口语培训课程(二)之“新进员工教育训练”.ppt

人资部门常用语 HRreptonewemployee 1 让我们从介绍公司组织图开始 Letmestartbyshowingyouourorganizationalchart Ourbenefitsincludemedical dental Andretirement 2 请记住你的员工编号 Pleasememorizeyouremployeenumber 3 我们的福利金包括医疗补助 牙医保险和退休金 4 新员工有五天年假 Asanewemployee yougetfivedaysofannualvacation 5 如果你要请假就必须填写请假单 Youhavetofilloutarequestformifyouwantadayoff 6 工作时间从早上八点半到下午五点 Workinghoursarefromeight thirtytofive Callmeanytimeyouhaveaproblem 7 我们走一圈认识一下办公室吧 Let sgoforatouroftheoffice 8 有问题随时打电话给我 9 这是我们的公布栏 Hereisourbulletinboard 人资部门常用语 HRreptonewemployee 1 协理是哪位 Whoarethedirectors WhatifIforgettoclockin 2 如果我生病了该做什么 WhatdoIdoifIgetsick 3 如果我忘记刷卡怎么办 4 我要如何登入这套系统 HowdoIlogontothesystem 5 我有密码吗 DoIhaveapassword 新进员工常问句 NewemployeetoHRrep 6 什么时候考核绩效 Whendoperformancereviewshappen WhodoIreportto 7 我的训练课程何时开始 Whenismytrainingsession 8 我的直属主管是谁 9 我要在哪里申请文具 WherecanIgetofficesupplies 10 如果要加班 公司都怎么处理 WhathappensifIhavetoworkovertime 新进员工常问句 NewemployeetoHRrep 第一幕1 公司内部组织介绍2 公司内部结构 Larry hereisourorganizationchart Itshowshowthedepartmentsarestructured Werecentlydividedthecompanyintothreemajordivisions Operations marketingandsales andfinanceandadministration Patricia customerServiceisapartofMarketingandSale Larry yes TheMarketingandSalesdivisionhasanumberofdepartments CustomerService Advertising Communications and ofcourse SalesandMarketing P andOperations Larry OperationsismadeupofManufacturing Materials ShippingandDistribution MIS R D P anddepartmentmanagersreporttothedirectors whoreporttotheCEO Larry right Now keepinmindthatthedirectorsoftencompetewitheachothertobeingoodstandingwiththeCEO P IguessitwouldbehelpfultomakeyourdivisionlookasgoodaspossibleintheeyesoftheCEO Larry Hmm nowyou regettingit Oh herecomestheCEO P talkingloudly sothattheCEOcanhear Iagree usuallyit stheCEOwhokeepsacompanygoingintherightdirection Larry right right WithouttheCEO we dallbeuseless ok he sgone Youaregoingtofitinjustfine Wallis Notes Ingoodstanding状况良好Rogerisingoodstandingwithhiscreditors soitwaseasyforhimtogetacarloan 罗杰的信用状况良好 所以很容易就可以贷到汽车货款Intheeyesof 在 眼中Thebabyisperfectintheeyesofherparents 这个婴孩在父母眼中是很完美的 第二幕公司政策companypolicies Larry ourbenefitsincludemedical dental andretirement P howdoestheretirementplanwork Larry employeescontributeaportionoftheirsalariesintoaretirementaccount andthecompanymatchestheircontribution P Isee Larry now asanewemployeeatyourlevel yougetfivedaysofannualvacation alongwitheightsickdaysandfourpersonaldays P lowlongdoIhavetoworkherebeforeIcanstartaccruingadditionalvacationdays Larry aftertwoyears yougettwoweeks andafterfive itgoestothreeweeks P that sgenerous Larry now I vetogoovertheemployeeguidelineswithyoubeforeyoucangohometonight Therearemanypoliciestomemorize P lookatallofthosecategories Thiswilltakeforever Larry weneedrulestomakethecompanyefficient First punchinandoutontime Second anhourlater Larry next torequestvacationtime twohourslater Larry next toapplyforofficesupplies P thinking help Bythetimewe redone I llbeabletoretire 第三幕departmentworkingtogether跨部门合作 Ron wewanttotalkabouthowthedivisionsfunction Patricia Let sstartwithKarenTailor ourDirectorofMarketingandSales Karen IbelievethatMarketingandSalesshouldactasacohesivedivision P thatmakessense Karen afterall ifmydivisiondidn tdeterminecustomer sneeds increasebrandawareness sellproducts andkeepcustomershappy thenwherewouldLivervilleInternationalbe M ofcourse FinanceandAdministrationhasanevenmoreimportantrolewithdepartmentsrangingfromaccountingtoHR ifitwasn tforus ourcompanycouldn tproperlymanagemoneyorprovideproperstaffing Karen butmydivisionbringsinthemoney M withoutus you dbenowhere Karen onyeah Whoearnedrecordsalesnumbersforthreeconsecutivequarters Ron let snotargue Youbothknowthatwithoutproductstosell youbothwouldbeflippingburgersatafast foodjoint P writinginnotebook lessonone don tmakethedirectorsangry Notes Benowhere变成默默无闻的 无名的Mitchwouldbenowherewithoutthehelpofhisstaff 若是没有同事的帮助 米奇现在还是默默无闻Benobody表示成为一个微不足道的小人物 benowhere形容在公司没有或丧失地位之后的窘况Flipburgersatafast foodjoint微不足道的工作Joe didyouhaveanypart timejobinhighschool Lou yes Ihadafewmenialjobslikeflippingburgersatafast foodjoint 有 我有做过一些杂工 像是在速食店煎汉堡之类的 第四幕公司营运companyoperations M FinanceandAdministrationincludesvariousdepartmentssuchasAccounting Tax Payroll InvestorRelations HumanRosources P wherearemostofourproductsmanufactured Ron wehavefacilitiesintheUnitedStates Mexico andMalaysia Checkoutourcompany sintranet You llfindinformationaboutourcompany soperations amongotherthings P asacustomerservicemanager I dliketothinkwesellqualityproducts Ron eversinceweworkedwiththeMISdepartmenttodevelopanonlinequality controlprogram we veseendefectratesplummetandreliabilityratessoar Karen IneedtofillyouinonwhatroleyouwillplayastheCustomerServicemanager P I mallears Karen CustomerServiceisresponsibleforprofessionallyhandlingallcustomerrequests Todothatyou llneedtolearnhowtouseourinternalsystems allofwhichareonournetwork P I maquicklearner WillIreceiveanytraining M MISworkedwithFinanceandHumanResourcestoputeveryprocedure fromcustomerorderstopayrollonourintranet WehavetrainingclasseseveryTuesdayafternoon P Wow Everything sonline huh MISmustbeanimportantdepartment Ron Yes MISisincreasingtheproductivityofourcompanywiththeuseofthelastedERPsystems