管理学罗宾斯9版英文_1

Copyright 2015PearsonEducation Inc 9 1 Chapter 9 FoundationsofIndividualBehavior LearningOutcomes Identifythefocusandgoalsoforganizationalbehavior OB Explaintherolethatattitudesplayinjobperformance Describedifferentpersonalitytheories Copyright 2015PearsonEducation Inc 9 2 LearningOutcomes cont Describeperceptionandthefactorsthatinfluenceit Discusslearningtheoriesandtheirrelevanceinshapingbehavior DiscusscontemporaryissuesinOB Copyright 2015PearsonEducation Inc 9 3 Copyright 2015PearsonEducation Inc 9 4 9 1 Identifythefocusandgoalsoforganizationalbehavior OB OrganizationalBehavior Copyright 2015PearsonEducation Inc 9 5 GoalsofOrganizationalBehavior EmployeeproductivityAbsenteeismTurnoverOrganizationalcitizenshipbehaviorJobsatisfactionWorkplacemisbehavior Copyright 2015PearsonEducation Inc 9 6 Copyright 2015PearsonEducation Inc 9 7 9 2 Explaintherolethatattitudesplayinjobperformance AttitudesandJobPerformance JobsatisfactionJobinvolvementOrganizationalcommitmentEmployeeengagement Copyright 2015PearsonEducation Inc 9 8 AttitudesandConsistency Cognitivedissonance Anyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes Copyright 2015PearsonEducation Inc 9 9 UnderstandingAttitudes 9 10 Copyright 2015PearsonEducation Inc Copyright 2015PearsonEducation Inc 9 11 9 3 Describedifferentpersonalitytheories PersonalityTheories Personality Auniquecombinationofemotional thought andbehavioralpatternsthataffecthowapersonreactstosituationsandinteractswithothers Copyright 2015PearsonEducation Inc 9 12 BigFiveModelofPersonality TheBigFivefactorsare ExtraversionAgreeablenessConscientiousEmotionalstabilityOpennesstoexperience Copyright 2015PearsonEducation Inc 9 13 EmotionalIntelligence Fivedimensions Self awarenessSelf managementSelf motivationEmpathySocialskills Copyright 2015PearsonEducation Inc 9 14 PersonalityTraits Canpersonalitytraitspredictpracticalwork relatedbehaviors Copyright 2015PearsonEducation Inc 9 15 MatchingPersonalitiesandJobs Copyright 2015PearsonEducation Inc 9 16 PersonalityTraitsAcrossCultures Copyright 2015PearsonEducation Inc 9 17 Nationalculturesdifferintermsofthedegreetowhichpeoplebelievetheycontroltheirenvironment UnderstandingPersonality Job personcompatibilityUnderstandingdifferentapproachestoworkBeingabettermanager Copyright 2015PearsonEducation Inc 9 18 Copyright 2015PearsonEducation Inc 9 19 9 4 Describeperceptionandthefactorsthatinfluenceit Perception Copyright 2015PearsonEducation Inc 9 20 JudgingEmployees Copyright 2015PearsonEducation Inc 9 21 DistortedAttributions Fundamentalattributionerror Thetendencytounderestimatetheinfluenceofexternalfactorsandoverestimatetheinfluenceofinternalfactorswhenmakingjudgmentsaboutthebehaviorofothers Self servingbias Thetendencyforindividualstoattributetheirsuccessestointernalfactorswhileputtingtheblameforfailuresonexternalfactors Copyright 2015PearsonEducation Inc 9 22 PerceptualShortcuts Copyright 2015PearsonEducation Inc 9 23 UnderstandingPerception Copyright 2015PearsonEducation Inc 9 24 Employeesreacttoperception notreality Thepotentialforperceptualdistortionexists Copyright 2015PearsonEducation Inc 9 25 9 5 Discusslearningtheoriesandtheirrelevanceinshapingbehavior OperantConditioning Copyright 2015PearsonEducation Inc 9 26 SocialLearningTheory Copyright 2015PearsonEducation Inc 9 27 Learningboththroughobservationanddirectexperience ShapingBehavior Copyright 2015PearsonEducation Inc 9 28 PositivereinforcementNegativereinforcementPunishmentExtinction ManagingEmployees Learning Copyright 2015PearsonEducation Inc 9 29 Watchwhatyoureward Watchwhatyoudo Copyright 2015PearsonEducation Inc 9 30 9 6 DiscusscontemporaryissuesinOB ContemporaryIssues Copyright 2015PearsonEducation Inc 9 31 ManagerialChallenges Copyright