岗位英语(FB).doc

领位服务(Show the guest to the table)中西餐厅及酒吧1.Vocabulary 词汇a la carte 零点餐 buffet 自助餐 reservation 预订 menu 菜单 set menu 套餐 beverage list 饮料单 smoking 及烟的 corner 角落 entrance 入口 fish pond 鱼池 tea 茶 coffee 咖啡toothpick 牙签 lighter 打火机 table cloth 台布 ashtray 烟灰缸ice cube 冰块 private room 包厢2.Phrases on the job 工作中的常用语1.Welcome to our restaurant .欢迎光临.餐厅。2.May I have your room number , please ? 我能知道您的房号吗？3.Have you reserved ?您有预订吗？4.Under whose name did you reserve ?请问您是用谁的名字预订的?5.Do you like the smoking or non-smoking area ?您喜欢吸烟区还是非吸烟区？6.A table for how many ？您想要几个人的桌子 ？7.A table for two , please .请准备两个人的桌子。8.Over there would be a nice seat .那边的位子不错。9.The table near the window is still vacant .靠窗的那桌子还空着。10.Would you like indoor or outdoor seat ?您要坐在室内还是室外？11Id like to sit at the window / in the corner / at the entrance / by the fish pond .我想坐在窗边/角落里/入口外/鱼池边。12.Would you like to try our buffet , or do you like a la carte.您想吃自助餐还是零点。13.Im afraid all our tables are taken , sir . Would you mind waiting ? 先生，恐怕所有的位子都坐满了，您介意等吗？14.We serve breakfast here.我们这里有早餐供应。15.We have a table for you now , Sir . This way , please . Were very sorry for the delay . 先生，现有位子了，这边请。 非常抱歉耽搁了您的时间。点酒水Take drink order（中西餐厅及酒吧）1. Vocabulary 泀汇beverage 饮料 soft drink 软饮料 ice water 冰水 beer 啤酒 spirit 烈酒 liquor 酒精饮料fresh juice 新鲜果汁 cocktail 鸡尾酒 wine 葡萄酒tea 茶 green tea 绿茶 black tea 红茶straw 吸管 squeezed 榨出的 espresso 浓咖啡aperitif 开胃酒 liqueur 餐后甜酒 alcoholic 含酒精的non-alcoholic 不含酒精的 draught / draft beer 扎啤 local beer 本地啤酒2. Phrases on the job 工作中的常用语What would you like to drink , sir ?您要喝点什么呢，先生?I can recommend our special of the month .我推荐本月的特别饮料。Can I bring you some Chinese tea ?我可以给您一些中国茶吗？May I suggest to bring you a 我建议您来一杯You care for a red wine , do you ?您喜欢红酒，对吗？What would you like to drink , tea or coffee ?您想喝点什么， 茶还是咖啡？What would you like to drink with dinner ?晚餐你想喝点什么？3. Using what you have learned 学以致用Fill in the right words (straw / excellent / alcoholic / ashtray / special / help yourself / ice / aperitif)Excuse me , can you give me an for my cigarette .Can I have a with my orange juice please ?The food is . I dont like in my drink .May I recommend our of the month . What would you like to have as .You can at the buffet . Its not allowed to have drinks on duty .西餐厅（Western Restaurant）1. Vocabulary 词汇Appetizer开胃菜 soup汤 entre / main dish 主菜 Dessert甜点 salad沙拉 pizza 比萨Burger 汉堡 bacon 熏肉 cheese 奶烙 Pork 猪肉 beef 牛肉 seafood海鲜Fish 鱼 vegetable 蔬菜 poultry家禽 bread面包 soft roll 软包 hard roll硬包 French bread 法包croissant牛角包 rye bread黑麦包 brown bread杂粮面包whole wheat bread全麦包 raisin bread葡萄面包 sandwich三文治butter黄油 sausage香肠 cookie/biscuit饼干 sea cucumber海参 conch海螺 sea eel海鳗鱼 prawn 虾球 crab螃蟹 abalone鲍鱼 finger bowl洗手盅 French Fries薯条squid鱿鱼 roe crab羔蟹 scallops扇贝 turtle甲鱼 red crab红花蟹 shrimp虾 sea crab海蟹saucer味碟 spoon 勺子 napkin口布 plate盘子 chopsticks筷子 bowl碗 toothpick牙签2. Phrases on the job 工作中的常用语 Are you ready to order now ?现在可以点菜吗？Excuse me , Mr. Adams . May I take your order now ?对不起，Adams先生，可以点菜吗？Our soup of the day is 今天的例汤是 Todays special is 今天的特色菜是Can I bring you an appetizer first ?我先给您上开胃菜好吗？ Would you like to try this ?你要不要尝点这个？I recommend 我推荐 Ill be at your service .我随时为您效劳。May I repeat your order ?我可以重复一下您点的菜吗？Would you like to order dessert after the main course ?您想在主菜后再点些甜品吗？-How would you like your steak, sir? 您的牛排要几成熟？rare未完全煮熟 medium rare三成熟 medium五成熟 medium well七成熟 welldone全熟-What kind of sauce would you prefer?牛排配什么？Black pepper sauce黑胡椒汁 mushroom sauce蘑菇汁 barnaise sauce黄油汁/荷兰汁 lemon sauce柠檬汁-How would you like us to cook your eggs?您的鸡蛋要怎么做呢？pan fried egg煎蛋 boiled egg煮蛋 scrambled egg炒蛋 omelette煎蛋卷 poached egg 荷薄蛋Tips:小贴士 half boiled煮三分钟 hard boiled煮五分钟 sunny-side up一面煎黄over easy 两面煎黄的嫩荷包蛋 over hard两面煎黄的老荷包蛋While you are waiting your main course, may I suggest a young coconut or an appetizer.您在等主菜的时候，我可以建议您点个嫩椰子或一个开胃菜。What kind of sauce is this?这是什么汁？We will take it to your table, Mr. Lee.李先生，我们会给您送到桌上的。Im sorry, sir. I will tell the chef to hurry up.对不起，先生。我会让厨师快一点。Do you want to have another look at the menu？您想再看看菜单吗？Id like to settle (pay)my bill.我要买单。Your bill comes to 500yuan including 15% service charge.一共是元人民币，包括15%服务费。How would you like to settle your bill, by cash, credit card or charge to your room?您想怎样付款,现金、信用卡、挂房帐？What is this 80yuan for?这80元是什么?Im sorry. There might be some mistakes, let me have a check.对不起,一定是出差错了,让我来检查一下。Would you like to sign here?请在这里签名。Im afraid we do not accept this credit card.我们恐怕不能接受这种信用卡。What kind of card have you got?你用哪一种信用卡？Here is your change. Please come again.找您的钱，欢迎再次光临。Here is your receipt.给您收据。 I hope you will enjoy your dinner.希望您用餐愉快。3 Give the right questions. 请写出下列问题。Yes, you may take order. There will be four people in my party. Id like my steak medium. A table for four, please. Id like to have a coke, please. No, thank you. Give me a regular orange juice. 中餐厅（Chinese Restaurant）1. Vocabulary词汇fruit水果 fish鱼 rice 米饭 lamb羊肉 duck鸭子 noodle面条 chicken鸡肉beancurd豆腐 vegetable蔬菜 salt盐 pepper胡椒 vinegar醋 soy sauce 酱油 wasabi青芥茉mustard黄芥茉 chili sauce辣椒酱 cucumber黄瓜 carrot 胡萝卜 turnip白萝卜 broccoli西兰花lettuce生菜 mushroom蘑菇 celery芹菜 cauliflower菜花onion洋葱 eggplant茄子 pea豌豆tomato西红柿 green pepper青椒 asparagus芦笋 cabbage白菜 lobster龙虾 shark fin鱼翅2. Phrases on the job 工作中的常用语Are you ready to order now?现在可以点菜吗？ Do you want some Chinese tea?您要来点中国茶吗？Our soup of the day is 今天的例汤是 Todays special is今天的特色菜是Many guests like the sweet and sour pork, do you want it?许多客人喜欢古老肉，您要试一下吗？I recommend poached chicken and pan fried lamb.我推荐白切鸡和干煸东山羊。May I repeat your order?我可以重复一下您点的菜吗？Please give me some chili sauce.请给我一些辣椒酱。I need one more plate.再给我一个盘子。 Do you have baby chair?有没有婴儿椅？Ill bring it to you immediately.我马上给您送过去。3 Talking to the guest 与客人交谈Waitress: Good evening. Do you want some Chinese tea? Guest: Yes, pleas