前厅专用术语培训FO-Terminology.doc

Front Office Terminology前厅专用术语AARRCAccount财务/帐号CANCELLATION取消Accommodate住宿CANCELLATION更正Account Payable Transaction可付帐记录CASH FLOW流动现金/备用金Account Receivable Summary应收帐汇总CASH PAID OUT现金支出Account Receivable Transaction应收帐记录CASH ADVANCE现金提现Accounts Settlement结帐CLOSE CASHIER关闭帐户ACCOUNTING CYCLE收帐期CASH TRANSACTION现金交易ADVANCE DEPOSIT预先担保Central reservation office全球预订中心ADJOINING ROOMS相邻房CHECK IN登记入住ADVANCE DEPOSIT预付押金COLLECT CALL对方付款电话ADVANCE RESERVATION预定CHECK OUT结帐ASSIGNMENT分配CITY LEDGER挂帐ALLOCABLE EXPENSES分摊费用CASH OVERAGE/SHORTAGE多出现金/现金短缺ALLOWANCE补贴CLOSE DATE满房日AMERICAN Breakfast美式早餐COMMERCIAL HOTEL商务酒店ARRIVAL DATE抵达日期Commercial Rate (Corporate Rate)商务价ARRIVAL TIME抵达时间COMMISSION佣金AMENDMENT修改COMPETITIVE PRICING可竞争价AUDIT审计COMP: (Complimentary)免费Authorization Approval Code授权号码CONFIDENTIAL STAY保密入住ADAPTER多功能插座CONFIRMATION LETTER确认信AVAILABLE ROOM可卖房间CONNECTING ROOMS连通房AVERAGE平均CONTINENTAL BREAKFAST欧陆式早餐AMENITY优惠项目COUPON券AVERAGE ROOM RATE平均房价 ARRCREDIT LIMIT信用额CUT-OFF DATE (TIME)截止日期（时间）BBACK OFFICE后勤地区DBreakfast早餐DDD.(Domestic Direct Dial)国内直拨电话BILLING INSTRCTIONS付账说明DAY USE不过夜房间BACK-UP REPORTS备份报告DO NOT DISTURB请勿打扰BACK TO BACK入住/退房高峰日DEPOSITS押金BALANCE SHEET结算表DEFERRED PAYMENT延期付款BENEFITS优惠/益处DEPARTMENT HEADS部门经理BED BOARD床背板DEPARTURE DATE离开日期BUDGET预算DIRECT EXPENSES直接费用BILL账单DOWN SERVICE开夜床BABY COT婴儿床DISCOUNT RATE折扣价BLANKET RESERVATION预留团体订房DROP SAFE投钱箱BLOCKED ROOM预留房DOUBLE-DOUBLE两张双人床BOOKED ROOM订房DUE OUT/IN当天退房/入住BOOKING AGREEMENT订房条款DUE BACK应返款EFEARLY ARRIVAL提前到达FEEDBACK反馈EARLY DEPARTURE提前离开FF&E (Furniture Fixtures and Equipment)固定资产ETA.(Estimated Time of arrival)预计到达时间FITNESS CENTRE健身中心ETD. (Estimated Time of Departure)预计离店时间FIXED COSTS固定成本EA.(Expected arrival list)预计到达报表FOLIO帐单ED.(Expected departure list)预计离店报表FORECAST REPORT预测报表EXPRESS CHECK OUT特快退房FRANCHISEE加盟EXTENSION OF STAY延住FIT. (Free Independent Traveler)散客EXTRA BED加床FREE SALE自由买卖EDC.(Electronic Data Capture)电子结账转账系统FRONT DESK前台EDP.( Electronic Data Processing)电脑房FRONT-OF-THE-HOUSE对客部分EMS.(Express mail system)特快专递FRONT OFFICE前厅FULL HOUSE满客GFAMILY PLAN家庭计划GRO.(Guest relations office)宾客关系部FREE OF CHARGE免费GSTS. (Guest Satisfaction tracking system)顾客满意跟踪表GUARANTEED RESERVATIONS担保预定LGUEST ACCOUNT客人帐号LATE ARRIVAL晚到GUEST HISTORY客史LATE CHARGE迟收账目GUEST LEDGER客人挂帐LATE CHECK OUT延时退房GUEST STAY客人住店期间LEDGER挂帐LONG STAY长住HLIGHT BAGGAGE小行李HANDICAP ROOMS残疾人房LOG BOOK工作日记HIGH BALANCE (REPORT)高消费报告LIMOUSINE豪华轿车HALF DAY CHARGE半天房费LOCATOR MESSGE位置留言HIGH RISK高风险HOLIDEX RESERVATION SYSTEM集团订房系统MHOUSE USE自用房MOD (MANAGER ON DUTY)行政值班HOSPITALITY SERVICES INDUSTRY服务业MARKET SHARE市场占有率HOTEL INDUSTRY酒店业MASTER ACCOUNT总账号HIS (HOTEL INFORMATION SYSTEM)酒店信息系统MASTER FOLIO总账单HOUSE PHONE酒店内部电话MASTER KEY万能钥匙MEETING SPACE会议可用空间IMINI BAR小冰箱IN-HOUSE GUEST在住客人MOTHOD OF PAYMENT付款方式IDD.(International Direct Dial)国际直拨电话MULTIPLE OCCUPANCYIN-ROOM ADVERTISING房间内广告MISCELLANEOUS CHARGE杂项收费IN CHARGE负责/看管INFORMATION问询NNIGHT AUDIT夜审KNON-SMOKING ROOMS非吸烟房KEY CARD钥匙卡NO-POST拒绝入帐KEY PERMIT授权钥匙NO-SHOW逾期未到KING BED大床（加大）NET RATE净价NORMAL GUEST普通客人OROOM DISCREPANCY REPORT房间差异报告OCCUPANCY住房率ROOMING (A GUEST)介绍房间OUT OF TOWN外睡房ROOMING LIST住客名单OCCUPANCY PERCENTAGE住房率比例ROOM RATE房价OCCUPANCY STATUS住房率状态ROOM REVENUES房间收入OPERATION DEPARTMENT运作部门ROOM SALES房间出售O.O.O. (OUT OF ORDER)维修房ROOM STATUS房态Overnight Accommodation过夜住宿ROOM TYPE房间类型OVER BOOK (OVER SOLD)超额预订REPEAT CUSTOMERS熟客OVER STAY滞留RETURN GUEST回头客ROOM CHANGE换房PROUND TRIP TRANSFER双程接机/站PACKAGE包裹PERMANENT GUEST长期住客SPOSTINGS入帐SAFE DEPOSIT BOXES保险箱PRE-ARRIVAL提前到达SELL POSITION可卖房状态PRE-ASSIGNMENT预留SHOW UP出现PROMOTION促销SIGNAGE指示牌PRE-PAID预付SKIPPER跑帐客人PRE-REGISTRATION提前登记SLEEPER没记录住客PAID OUT支出SLEEP OUT客人外宿PABX（Private automatic branch exchange）程控机房STATISTICAL REPORTS统计报告PROFILE客人档案STATISTICS统计PACKAGE销售推广STAY OVER跨段住宿PERMANENT FOLIOS虚似账户SHARE共住房PMS (Property Management System)酒店管理系统PCR (Priority Club Reward)优悦会TPA(Public Area)公共区域TIDY UP需要清理PSB(Public security bureau)公安局TIME-SHARED HOTEL产权酒店PICK UP领取TIME-SHARING分时TIME STAMP记时打印机QTRANSACTION交易QUEEN BED大床TRANSFER转移TRANSIENT GUEST短暂停留客RTRAVEL AGENT-旅行社RACK RATE门市价TRIPLE ROOM三人房REBATE扣减TURN DOWN开床(整理房间)REGISTRATION CARD登记卡TURN AWAY拒绝RESERVATION-预定TWIN (BED)双人床ROLLAWAY BED移动加床TRACE跟进事项ROOM ASSIGNMENT排房TBA.(To be advised)未确认ROOM AVAILABILITY可卖房ROOM COUNT在住房数UUNDER BOOKI