hotel-service-inEnglish-宾馆服务用语PPT课件.ppt

Unit4hotelServiceinEnglish 2020 3 25 1 2020 3 25 2 2020 3 25 3 2020 3 25 4 Singleroom 2020 3 25 5 Doubleroom 2020 3 25 6 Speakigofhotelservice whatcanyouthinkof 2020 3 25 7 Namesofdepartments各部门名称 1 ExecutiveOffice EO 总办2 FrontOffice FO 前厅部3 FoodandBeverage FB 餐饮部4 Housekeeping HK 房务部5 EngineeringDepartment ENG 工程部6 SecurityDepartment SEC 安保部7 PurchasingDepartment pur 采购部8 Lobby大厅 2020 3 25 8 placesahotelshouldhave WesternRestaurant 中餐厅 ChineseRestaurant 西餐厅 CoffeeShop 咖啡厅 Bar酒吧 2020 3 25 9 CarPark停车场 P BusinessCenter VISA CreditCard信用卡 ConferenceRoom 会议室 商务中心 2020 3 25 10 LuggageService 行李服务 SafetyDepositBox保险箱服务 贵重物品寄存 2020 3 25 11 Morningcall Wake upservice叫醒服务 RoomService送餐服务 2020 3 25 12 CurrencyExchange外币兑换 IDD 长途直拔 InternationalDirectDail国际直拨电话 2020 3 25 13 NightClub夜总会 tenniscourts网球场 swimmingpool Sauna 桑拿浴 2020 3 25 14 L F FlowerOrdering 鲜花预订 LostandFound 失物招领 2020 3 25 15 laundryService Shoeshineservice 洗衣服务擦鞋服务 2020 3 25 16 Clerk工作人员 generalmanager executive总经理supervisor主管captain行李房领班doorman门童bellman bellboy porter行李员roommaid客房服务员operatorreceptionist总机接待员repairman维修工chef大厨 2020 3 25 17 1 2Statingwhatyouwantandreservingaroom Keypoints makeareservation预定reservearoom预定房间holdtheline请稍后 别挂电话singleroom单人间doubleroom双人间vacancy空房间sea vieroom roomwithanoceanview海景房aroomfacingthemountain面向山的房间I dliketomakeareservation 我想预定房间 Doyouhaveasingleroomwithanoceanview 你们这里有海景单人房吗 2020 3 25 18 Dialogues 2020 3 25 19 Dialogues 2020 3 25 20 3 4Askingaboutservicesandprices Keypoints suite套房off season淡季peak season旺季darn ed 织补 缝补yoga瑜伽recreation消遣 娱乐airmail航空邮寄surfacemail平邮mendingservice缝补服务mailthispackage邮寄包裹bodybuildinggymnasium健身房Iwonderifyoucangetmeabirthdaycake 你能否为我订个蛋糕 Howmuchisthesuite please 这个套房多少钱一晚 2020 3 25 21 Dialogues 2020 3 25 22 2020 3 25 23 5 6changingareservationandregistering Keypoints register登机registrationcard登记表check in办理入住手续 办理登机手续F fillout填写paybill结账cancelareservation取消预约lookforwardtodoingsth 期待做某事I dliketopaymybillbycreditcard MayItakeaprintofyourcard 我来打印一下信用卡的信息好吗 I dliketochangethedatefromApril4thtoApril8th 我想把预定日期从四月四号改到四月八号 2020 3 25 24 Dialogues 2020 3 25 25 Dialogues 2020 3 25 26 9 10Atthefrontdesk在前台 exchangerate汇率currency货币vacate搬出 撤出currenciesintheworld China RMB Yuan Japan yen J Canada CAD C EuropeanUnion EURO UK pound theU S dollar Sendsb todosth 派某人做某事Changesthintosth I dliketochangetheseU SdollarsintoRMB Pleasesendmeaboytohelpmewithmyluggage 2020 3 25 27 Dialogues 2020 3 25 28 Dialogues 2020 3 25 29 11 12Depositingvaluablesandaskingforhelp Keypoints cloakroom寄物处lobbyfloorcloakroom前厅寄存物品处deposit存放 存款seal密封 印章sample样品safetydepositbox保险箱baby sittingservice托婴服务confirmationform确认表outoforder出故障 2020 3 25 30 I dliketoleavethisbagwithyou 我想把这个包放在你这里 Isitpossibletoleaveourluggagehere 把行李放这可以吗 CanIdepositvaluablehere 我可以在这存放贵重物品吗 Iwonderifyoucanlookafterthebabyforus please 可否请你们帮我照顾一下孩子 2020 3 25 31 Dialogues Dialogue1 A Wouldyouliketodepositorwithdrawsomething B Yes I dliketouseasafetydepositbox A Willitfitintothissizeofbox B Letmesee Ithinkit sok A couldyoukeepthiskeycarefully please Thereisnospare 2020 3 25 32 Dialogues2 A MyhusbandandIwanttogotothenightclub Iwonderifyoucanlookafterthebabyforus please B OurHousekeepingDepartmenthasaverygoodbaby sittingservice A That sgood B Pleasesignthisconfirmationform andIwillphoneHousekeeping 2020 3 25 33 13 14Morningcallserviceandlaundryservice Keypoints operator话务员laundry洗衣店 洗衣房 带洗的衣物shrink缩水soysauce酱油I dliketobewakenuptomorrowmorning 请明天早上叫我 Iwanttochangemywake uptime 我想改变叫醒时间 What syourratesoflaundryservice 洗衣服务怎么收费 I dlikeitremovedbeforeit sdry cleaned 请在干洗前把它除掉 2020 3 25 34 Dialogues Dialogues1 2020 3 25 35 Dialogues 2020 3 25 36 8 15checking outandcomplainingofservice Keypoints check out办理离店手续asamatteroffact事实上addittomyaccount记在我账上settlebill结账peakhours高峰期pillowcase枕套