酒店英语ppt课件.ppt

酒店英语EnglishforHotelBusiness 在酒店里所使用的英语会话 基本上是属于商业英语 与日常生活会话中所使用的英语略有不同 较注重礼节 概述 不说OK Sure Yeah等 而要说Certainly Sir Hey uh huh Hangon等 也不适合在酒店中使用 别说 Idon tknow 回答 不知道 是非常不礼貌的说法 可以说 justamoment please I llcheckthatforyou 请稍候 我来帮您确认 然后请有能力处理的人前来协助 对男性客人 尊称为Sir 面对女性客人时尊称为Ms 注意 在招呼客人时 最好说 Excuseme Sir Ms 不要直接称呼Mr 或Ms 至于称呼小孩 可以直接使用Excuseme 但是不可以直接称呼boy或girl 基本待客英语 基本句型 招呼语回答 MayI Couldyou Wouldyou ShallI MayI 自己要做什么事时 使用MayI MayIhaveyourname please MayIseeyourpassport please MayIknowyournationality please Couldyou 麻烦客人时 可使用Couldyou Couldyoufillouttheform please Couldyouwritethatdown please Couldyoudraftthefax please Couldyouholdtheline please Wouldyou 询问客人的喜好或做什么时 使用Wouldyou Wouldyouliketeaorcoffee Wouldyouliketotakeataxi Wouldyoumindsittinghere ShallI 提供建议协助 征求意见时 可使用ShallI ShallIdrawthecurtains ShallIdrawyouamap ShallImakethereservationforyou Goodmorning Goodafternoon Goodevening Goodmorning sir Areyouchecking out Goodafternoon sir WelcometoLIJIAHotel Goodevening Ms MayIhelpyou Goodmorning sir ThisistheFrontDesk MayIhelpyou 招呼语 中午之前 中午至下午六点以前 下午六点过后 回答 一般性的回答 Isee sir Certainly sir 请对方再等一会儿 Justamoment please Thankyouforwaiting Iamverysorrytohavekeptyouwaiting Couldyouwaitalittlelonger please 要麻烦客人或是拒绝客人的要求 IamafraidIcan tdothat Excuseme sir Pleaseletmepass 道歉 Iamverysorryforthedelay Iamverysorryfortheinconvenience Iwouldliketoapologizeforthemistake 回答 客人对自己说 Thankyou 时回答 Youarewelcome Thankyouverymuch Thankyou sir 交给客人某些东西时 可以说 Hereyouare Hereisyourroomkey Hereitis 回答 当客人准备离开时 Haveaniceday PleaseenjoyyourstayWehopetoseeyouagainsoon 当客人的英语难以理解时 PardonPardonme Ibegyourpardon Couldyourepeatthat please 回答 B 行李服务员 Bellman C 服务员 Clerk H 客房服务员 Housekeeping BC 领班 BellCaptain G 客人 Guest TotheFrontDesk 带客人到柜台 练习一 Guest Hello I dliketocheckinplease Hotelstaff Certainly CanIhavethenameplease Guest MrHaroldSmith HaroldSmith Hotelstaff Ok Areyoucheckingouttomorrow Guest Yes Iam That sright Hotelstaff Willyouneedawakeupcall sir Guest Yesplease At6 30am Hotelstaff Okthen yourroomis502onthefifthfloor Breakfastisservedbetween6 30amand9am Enjoyyourstay Guest Thankyou 练习二 Whatnameisthereservationunder please CouldIhaveyourpassportandcreditcard please Doyouhaveareservation Sorrytokeepyouwaiting sir I llcheckifthereisaroomavailable It lltakeoneminute sir Wouldyoulikeasingleroomoradoubleroom Youcanalsogetasafedepositboxatourfrontdesk sir Yourangforalaundryservice Youarewelcome Ihopeyouhaveapleasantstay Wouldyoupleasefilloutthisregisrationcard Thisway please Afteryou sir Staff员工Stuff材料 衣物 Regisrationcard登记卡Putaway放置 wardrobe w dr ub 衣柜In roomsafe室内保险箱Safedeposite