2012年酒店英语津贴考试题库

2012 年酒店英语津贴考试必背词库年酒店英语津贴考试必背词库 WORD BANK FOR THE ENGLISH ALLOWANCE EXAMINATION 2012 razor 剃须刀hand dryer 烘手器pillow case 枕套 dimmer switch 调光开关 ashtray 烟灰缸slipper 拖鞋Dressing table 梳妆台valet stand 衣物架 toothpaste 牙膏 shaving cream 剃须膏 bath foam 沐浴液Confirm 确认 tooth brush 牙刷 fade 褪色 pillowslip 枕套desk lamp 台灯 wardrobe 衣橱closet 壁橱Silk 丝绸Indeed 的确 toilet bowl 马桶sponge 海绵fork 叉子 air conditioner vent 空调排风口 bedside table 床头柜blanket 羊毛毯 bedspread 床罩 床 单 bulb 电灯泡 marble 大理石air condition 空调mattress 床垫apron 围裙 shampoo hair conditioner 洗发水 护发素 colleague 同事 doorbell 门铃 paper coaster 杯垫 balcony 阳台 television guide 电视指南 downtown 市中心 laundry bag 洗衣袋 Elevator 电梯 charge to the room 挂房账 Occupancy 入住率Stationery file 文件夹 nail clippers 指甲剪 brochure 宣传册 stand for 代表 executive room 行政客房 living room 起居室 presidential suite 总统套房 Diner s Club 大来卡bathrobe 浴衣 Nationality 国籍 credit arrangement 信贷协定 MasterCard 万事达卡 departure list 客人 离店名单 baggage receipt 行李收据 suitcase 手提箱trolley 手推车shoe shiner 鞋刷 D O Due out 预离房间 Coupon 奖券 cash paid out 预支款Special Rate 优惠价 towel rack 毛巾架Extension bed 加床 direct billing 直接划账 out of order 坏了 long distance call 长途电话 cut off time 截止时间 complimentary 免费 的 billing machine 入账机 Actual market share 实际市场客源分配 deluxe suite 豪华套房 grateful 感谢 procedure 手续 程序 reservation 预定vacuum 真空 allowance 费用 津 贴 function room 多功能厅 housekeeper s report 房间状态报表 Holidex 假日电脑预订系统 priority Club Rewards 优悦会 guarantee 保留担保 souvenir 纪念品 late check out 延迟退房 reservation confirmation 预订确认 Maintain 维修 保养 postcard明信片pick up 接送soup spoon 汤匙service charge 服务费 memo pad 便签artwork 设计图案Carved 切好的Congee 粥 chopsticks 筷子braise 炖 闷appetizer 开胃品 Celebrate 庆祝 fillet 把鱼 肉 切 片 assure 保证muffin 松饼cereal 麦片粥 toast 吐司 烤面包片pan fried 煎Trainee 实习生 Staff locker room 员工更衣室 Traffic jam 交通阻塞 Minestrone Soup 罗宋汤 Char grilled 碳烤 Guest amenity 客用品 specialty 招牌菜coat hanger 大衣架crab 螃蟹bean sprouts 豆芽 honey 蜂蜜lemon tea 柠檬茶straws 吸管vegetable juice 蔬菜汁 mustard 芥茉almond 杏仁fruit platter 水果拼盘marmalade 橘子酱 Electrician 电器师 group rate 团体房价 scenic spot 观光景点 champagne 香槟 steamed bread 馒头tuna 金枪鱼sausage 香肠 reasonable 合理的 flower vase 花瓶 delegation 代表团bird s nest 燕窝soy sauce 酱油 Look for 寻找 spaghetti 意大利实心粉 omelette 煎蛋卷salmon 三文鱼 photocopier 复印机croissant 牛角包 flat iron 熨斗 stapler 订书机 pharmacy 药店 药房saucer 小碟子urgent 紧急的Fire drill 消防演习 convenient 方便的photocopier 复印机courtesy 礼貌formal 正式的 Stain remover 除污剂Over there 在那边Repeat 重复gym 健身房 fire sprinkler 灭火喷淋screen 屏风 Smoke alarm 烟雾报警器 Tiramisu 提拉米苏 fire escape plan 消防疏散图 fire exit 消防通道 food hygienic 食品卫生 emergency exit 紧急出口 risk management 风险管理 egress 逃生出口hydrant 消防栓fire extinguisher 灭火器 fire alarm 火警 fire emergency room 消防监控室 evacuation 疏散 emergency torch 应急电筒 First aid box 急救药箱 Smoke detector 烟感器 Ice bucket 冰桶 Shower mat 防滑垫 concierge 礼宾部dusting 除尘 help sb with sth 帮助某人做某事 air fresher 空气清新剂 cushion 靠垫 座垫furniture 家具 foreign exchange 外汇 Adjoining Room 邻近房 bottle opener 开瓶器 locker room 衣帽间 dresser 梳妆台 mouse pad 鼠标垫 2012 年酒店英语津贴考试必背句库年酒店英语津贴考试必背句库 SENTENCE BANK FOR THE ENGLISH ALLOWANCE EXAMINATION 2012 01 我叫享利 来自中州皇冠假日酒店 我是来接您的 I m henry I m from Crowne Plaza Zhengzhou I m here to meet you 02 对不起 我不是很明白 我能叫经理来吗 I m sorry I don t understand Should I get the manager 03 十二岁以下儿童与父母同住且不要求加床 酒店将不收费用 No charge for children under12 years sharing parent s room without extra bed 04 在房间上网是免费的 It s free of charge to use internet in the room 05 您对我们的服务有什么意见 What do you think of our service 06 离开酒店的当天您可以充分使用直到中午 12 00 如果需要在中午 12 00 以后继续使 用 请在上午 10 00 前通知服务台 The rooms are at your disposal until 12 00 noon on the day of your departure Should you require your room after that hour kindly notify Reception before 10 00 am 07 对不起 先生 这道菜已经过季 您愿意点些别的代替吗 I m sorry sir but that item is out of season Would you care for something else instead 08 您一共有几个人用餐 How many persons in your dinner party 09 您愿意吃西餐还是中餐 Would you like Western food or Chinese food 10 广东菜比较清淡而四川菜比较麻辣 Cantonese food is lighter while Sichuan food is spicy and hot 11 这个餐桌的位置可以吗 Will this table be all right for you 12 您现在点菜吗 May I take your order now 13 对不起 我马上去给你催一下你的菜 I m very sorry But I ll go to rush your order right now 14 您想喝什么酒 What wine would you like to have 15 给您菜单 请问先来点咖啡还是茶 Here is the menu Would you like some coffee or tea 16 每天的这个时间交通情况都较差 为了不误航班最好早些出发 At this time of the day the traffic is very bad It is better to leave earlier to make sure you can catch the plane 17 值班经理马上就来 vending machine 自动售货机 Dragon Boat Festival 端午节 milk jug 牛奶壶 Doorknob 门把手 TV remote control 遥控器 martial art 武术 Mid Autumn Day 中秋节 Deposit 押金 power socket 电源插座 Lychee 荔枝Olive 橄榄 Tasty and refreshing 爽口的 The duty manager will come here soon 18 我们会尽快给您答复 We will answer you as soon as possible 19 对此造成的不便 我们非常抱歉 We are terribly sorry for any inconvenience caused 20 您能告诉我事情的详细经过吗 Can you tell me describe what happened in details 21 您是用信用卡还是现金结算 Will you pay by credit card or in cash 22 本酒店接受维萨卡以及运通卡 The hotel accepts Visa card as well as American Express 23 您的牛排是要全熟的还是三分熟的 Would you like your steak well done or rare 24 对不起 我们只能为酒店客人兑换外币 这是对他们的特殊服务 I m sorry I m afraid we can only change money for our guests staying here It s a special service just for them 25 先生 您还要点什么吗 Would you like anything else sir 26 您准备把费用记到您的饭店总账上吗 Would you like to put that on your hotel bill 27 我们能保证从酒店兑换出的现金全部是真的 因为每张纸币在给客人前我们都会用验 钞机检查 We guarantee that the cash changed by our hotel is genuine We have closely examined it before we change it to the customer 28 我们马上拿新的去更换 We will bring the replacement immediately 29 对不起 由于酒店修理水管 从今天上午 10 点至下午 1 点不能提供热水 Sorry we can t supply hot water from 10 00am to 1 00pm today because the water pipes are being repaired 30 坐出租车从酒店到机场大约需要 40 分钟 It will take 40 minutes by taxi from hotel to the airport 31 从你入住我们的酒店后 你就可以签单 Since you stay at our hotel you may sign the bill 32 请问需要我把窗帘拉上吗 Shall I draw the curtains 33 非常抱歉 还有什么可以为您效劳吗 I do apologize Is there any thing I can do for you 34 如果您不想被打扰 请您最好把 请勿打扰 牌挂在门外 I m afraid that if you don t want to be disturbed you d better put out the Do not disturb sign 35 酒吧现在客满 请稍等约 20 分钟好吗 The bar is full now Do you care to wait for about 20 minutes 36 您要加一条毯子吗 Would you like an extra blanket 37 您需要我们什么时候打扫房间 When would you like me to clean your room 38 现在可以为您开夜床吗 Good evening May I do the turn down service for you now 39 先生 团队预订可以打九折 We offer 10 discount for group reservation sir 40 早上好 先生 我来取您要洗的衣服 您要洗衣加急服务吗 Good morning sir I have come to collect your laundry Do you require express service for your laundry 41 很抱歉给您带来这么多麻烦 Sorry to have caused you so much trouble 42 我向您保证 这类事情以后不会再发生了 I assure you it will never happen again 43 请将房间钥匙随时带在身边 以防签单时要用 Please keep your room key with you all the time in case you need it when you sign your bills 44 希望你再光临我们酒店 We hope you will come stay with us again 45 您的衣服洗好了 请您查看一下是否满意 Your clothes are ready will you please see if they are all right 46 营业时间是上午 9 点到晚上 6 点 The business hours are from 9 00 a m to 6 00 p m 47 这是您的信用卡和发票 Here is your card and invoice 48 您想尝尝我们的招牌菜吗 Would you like to try our House Specialty 49 茅台酒被认为是中国的国酒 它常是盛宴的必饮之物 Mao Tai liquor is regarded as China s national wine It s often a must for a grand banquet 50 根据我们酒店的规定 您必须为您造成的损坏做出赔偿 According to our hotel s regulation you must pay for damage you caused 51 上午好 先生 欢迎来到中州皇冠假日酒店 Good morning Sir welcome to Crowne Plaza Zhengzhou how may I help you 52 您想要什么样的房间 What kind of room would you like to have 53 再加 60 元 您可以升级到更高级的房间 For extra RMB 60 you can upgrade to the Superior room 54 请稍等 我去查一下房间预定情况 Just a moment please I ll check the room availability 55 先生 您有预定吗 Do you have a reservation sir 56 您打算住多久 How long do you plan to stay 57 请问您的公司全称及付款方式 May I know your company name and how would you like to settle your payment 58 我们登记入店时间是 2 点 您会介意等到那是吗 Our check in time is 2 o clock Would you mind waiting until then 59 您房间的烟感器发出了警报 我们能进来检查一下吗 There is an alarm from the smoke sensor in your room can we get in your room and have a check 60 您能告诉我您的飞机航班号和起飞时间吗 May I have your flight no and departure time 61 我们将为您保留预定到晚上 7 30 如果您不能前来 请在 7 00 之前告知我们 We will hold the table for you until 7 30pm If you cannot come please inform us before 7 00pm 62 恐怕十六号后我们不能保证有房间提供给您 那段时间是我们的入住高峰期 I m afraid we won t be able to guarantee you a room after the 16th We usually have high occupancies in the peak seasons 63 对不起 酒店的电脑服务中心出现了一点小故障 房间暂时不上了网 请稍候一下就 会恢复正常 There is a little trouble in the computer service center so the Internet is disconnected temporarily Please wait a while it ll be recovered soon 64 我们的俱乐部三明治做起来很快而且味道特别好 仅仅需要十分钟的准备时间 我们 同时还提供精美的打包盒 Our club sandwich is fast and tastes very good It only takes 10 minutes to prepare and we have very nice box for take away 65 您点了两道主菜 请问是需要一起上 还是分开上呢 You have ordered two main dishes Would you like it served together or separately 66 I m sorry Our sirloin steak is sold out Would you like to try our beef tenderloin It s also very good 对不起 我们的西冷扒卖完了 尝尝我们的牛柳 好么 那也一样美味 67 我马上就把您的零钱和收据拿回来 I will be right back with your change receipt 68 恐怕今天的洗衣太晚了 我们明天下午 7 点以前可以送还 I m afraid it s too late for today s laundry We can deliver it by 7pm tomorrow 69 恐怕您误会了我的意思 我能解释一下吗 I m afraid you have misunderstood what I said Perhaps I can explain again 70 我想那对两个人来说太多了 减少两道菜比较好 I think that will be too much for two persons It would be better to reduce the number by two dishes 71 如果您希望您的房间早些整理好 请将这个 请打扫 的牌子挂在门上 If you want to have your room cleaned extra quickly please hang the Cleaning sign on the door 72 对不起 先生 您是否可以在划掉之处签名注明一下 Excuse me sir but could you please endorse this where it has been crossed out 73 恐怕您的房间还没收拾好 希望您不会介意在这里等一下 给您带来不便真对不起 I m afraid your room is not ready yet Would you mind waiting please We are very sorry for the inconvenience 74 您可以在房间直拨国际长途 You can make IDD call in your room 75 请接受我代表酒店向您道歉 Please accept my apology on behalf of the hotel 76 很报歉 先生 修理工马上来检查 I m very sorry sir A repairman will come and check it right away 77 Sit down please Shall I put on the cover to protect your coat 请坐 能否给您的西服套上西装套呢 78 Is Mr Smith going to pay in cash or by credit card 史密斯先生准备用现金还是用信用卡付款 79 I m sorry it s our fault 完全是我们的过错 对不起 80 Thanks for the reminder 感谢您的提醒 81 We ll try our best to take some measures so that you will be satisfied 我们立刻采取措施 使您满意 82 I m sorry to hear that This is quite unusual I will look into the matter at once Would you like to have a new one or change to another dish 我对此感到很抱歉 这是很少见的 我会马上调查这件事 请问为你重新做一道菜还是换 过其他菜式呢 83 Can I assist you further 还能给您帮什么忙吗 84 Would you please say it again 请您再说一遍好吗 85 There s no answer would you like to leave a message 电话没人接 您是否需要留言 86 Let me carry the suitcase for you will you 让我为您提这只皮箱好吗 87 Excuse me sir According to our restaurant s regulation People in slippers vests or shorts are not to enter the restaurant Thank you for your cooperation We look forward to having you with us 很抱歉 先生 根据我们餐厅的规定 穿拖鞋 背心或短裤的客人是不允许进入餐厅的 多谢您的合作 我们将期待着您的光临 88 请稍等片刻 我将尽快帮你办 A moment please I will be with you as soon as possible 89 Please report any valuable article for the guidance of the laundry department 请向洗衣房说明贵重衣物的洗涤要求 90 It s my pleasure to serve you 很荣幸为您服务 91 Quick service for any urgent laundry and pressing will be done at 50 extra charge 加快水洗 熨烫服务加收 50 服务费 92 Thank you for your comments compliment suggestions 谢谢您给我们提的意见 赞扬 建议 93 You have made a good choice you have very good taste 您真会买东西 您眼力真好 94 There is a table for you now Sorry to have kept you waiting Shall I get a high chair for the baby 现在有张空台了 很抱歉让您久等了 需不需要张 BB 凳呢 95 Please wait a moment while I calculate your bill 请稍等片刻 我立刻就把您的账单结算出来 96 Please could I see your passport or other identification madam 小姐 请出示你的护照或其它身份证明文件 97 We hope you enjoyed your stay with us 我们希望您在这里和我们一起度过的时光非常愉快 98 Here is your room key and the breakfast coupon Would you please sign here 这是您的房卡和早餐券 请您在这里签个名好吗 99 This money is damaged I m afraid we can t change it this is according to the hotel regulation Hotel rules 纸币 上有裂口 污迹 按酒店的规定 我们不能为您兑换 100 What denominations would you like 你想要什么面值的人民币呢 101 Which dates would you like to book When will you check in and check out 请问您需要订哪一天 什么时候入住及退房 102 Mr Smith you ve made a guaranteed reservation at the Hotel If you can t arrive as scheduled please inform us before 6 p m on the expected day Thank you for calling and we look forward to seeing you 史密夫先生 您已在酒店办理了担保预订 倘若您不能如期到达 请务必在入住当天的下 午 点前通知我们 感谢您的来电 我们期待届时与您见面 103 Today is a rainy day and the floor is slippery so please be careful 今天外面在下雨 地面很滑走路时请多加小心 104 Ok I ll arrange a computer engineer to help you 好的 我马上安排电脑员上去帮您 105 Could you hold the line please I ll check our room availabilities for those days 麻烦请您稍等 我们查询那段时间的房态 106 We ll amend your reservation at you request 我们将会按您的要求作相应的更改 107 Here is your handbag tag 这是您的行李寄存卡 108 If I can be of assistance Please do not hesitate 如果要我帮忙 别犹豫 尽管讲 109 Do you need a projector and computer 您需要一部投影仪及电脑吗 110 If we have any shortcoming please point it 照顾不周的地方 请多多指正 2012 年酒店英语津贴考试必背对话库年酒店英语津贴考试必背对话库 Q A BANK FOR THE ENGLISH ALLOWANCE EXAMINATION 2012 1 If the guest wants to make an external call how would you tell him Dial 9 first and then add the area code and the number you want 2 If the guest comes to you and says he she can not open the door what would you do I would go with him to his room to have a check And have his key changed if necessary 3 When the guest calls the housekeeping service center and wants an extra pillow what would you say We will send one to you immediately and may I have your room number 4 If the guest wants to have something which your restaurant doesn t have what would you say to him Sorry sir This is not available in our restaurant But can I suggest some 5 If a guest calls you to book a single room on July 18th but the hotel is fully booked that day what should you say Unfortunately there isn t any room for that day but we can get you on a waiting list We might have cancellations and we will let you know as soon as possible 6 If you want to have the guest s flight number what should you say May I have your flight number please in case the plane is late 7 If the guests want to exchange some foreign notes how can you help them The Front Desk can exchange foreign currency for small amount If you want to exchange more you can go to the Bank of China opposite the hotel 8 If the guest made a complaint about the dish how would you do I would apologize to the guest find out the reason and change the dish or give him discount according to the situation 9 What would you say to someone who walks into your restaurant for a meal Welcome to our restaurant Do you have a reservation 10 If the restaurant is full when the guest comes what would you say to t