陶瓷卫浴行业导购员英语培训资料

第 1 页 共 15 页 导购工作人员英语培训资料导购工作人员英语培训资料 一 回复客户还价常用中英文语句一 回复客户还价常用中英文语句 1 Since the prices of the raw materials have been raised I m afraid that we have to adjust the prices of our products accordingly 由于原材料价格上涨 我们不得不对产品的价格做相应的调整 2 The U S Dollar is weakening 美圆疲软 3 We ve sold to other customers in USA also at this price 我们卖给美国其他客人也是这个价格 4 The price is reasonable because the quality is superior 这价格是合情合理的 因为质量极好 5 I ll cut the price down if you are going to make a big purchase Would you please tell me your order quantity 如果您打算大量购买 我就把价格降下来 您能否告诉我你的订单数量 6 Our offer is reasonable and realistic It comes in line with the prevailing market 我方的报价是合理的 现实的 符合当前市场的价格水平 7 Your counteroffer is too low and we can t accept it 你方还价太低了 我方无法接受 8 I ll respond to your counter offer by reducing our price by three dollars 我同意你们的还价 减价 3 元 9 What s your general price range 那你要的价位是多少呢 10 The best I can do is to give you a discount of 10 我最多能给你打九折 11 We regret we have to maintain our original price 很遗憾我们不得不保持原价 12 We ve already cut the price very fine 我们已将价格减至最低限度了 13 This new product is moderately priced 这款新产品的定价适度 合理 14 Would you please tell me your target price 第 2 页 共 15 页 您能否告诉我您的目标价格是多少 15 The utmost best we can do is to reduce the price by 2 我们最多能减价百分之二 16 We cannot take anything off the price 我们不能再减价了 17 We ve already cut down our prices to cost level 我们已经将价格降到成本费的水平了 二 二 商务英语商务英语 价格谈判价格谈判 1 What about the price 对价格有何看法 2 What do you think of the payment terms 对支付条件有何看法 3 How do you feel like the quality of our products 你觉得我们产品的质量怎么样 4 What about having a look at sample first 先看一看产品吧 5 What about placing a trial order 何不先试订货 6 The quality of ours is as good as that of many other suppliers while our prices are not high as theirs By the way which items are you interested in 我们的产品质量与其他生产商一样的好 而我们的价格却不象他们的那样高 哎 你对哪个 产品感兴趣 7 You can rest assured 你可以放心 8 We are always improving our design and patterns to confirm to the world market 我们一直在提高我们产品的设计水平 以满足世界市场的要求 9 This new product is to the taste of European market 这种新产品欧洲很受欢迎 10 I think it will also find a good market in your market 我认为它会在你国市场上畅销 11 Fine quality as well as low price will help push the sales of your products 优良的质量和较低的价格有助于推产品 12 While we appreciate your cooperation we regret to say that we can t reduce our price any further 第 3 页 共 15 页 虽然我们感谢贵方的合作 但是很抱慊 我们不能再减价了 13 Reliability is our strong point 可靠性正是我们产品的优点 14 We are satisfied with the quality of your samples so the business depends entirely on your price 我们对样品的质量很满意 因此交易的成败就取决于你们的价格了 15 To a certain extent our price depends on how large your order is 在某种程度上 我们的价格就得看你们的定单有多大 16 This product is now in great demand and we have on hand many enquiries from other countries 这种产品现在需求量很大 我们手头上来自其他国家的很多询盘 17 Thank you for your inquiry Would you tell us what quantity you require so that we can work out the offer 谢谢你询价 为了便于我方提出报价 能否请你谈谈你方需求数量 18 Here are our FOB price All the prices in the lists are subject to our final confirmation 这是我们的 FOB 价格单 单上所有价格以我方最后确认为准 19 In general our prices are given on a FOB basis 通常我们的报价都是 FOB 价 20 Our prices compare most favorably with quotations you can get from other manufacturers You ll see that from our price sheet The prices are subject to our confirmation naturally 我们的价格比其他制造商开价优惠得多 这一点你可以从我们的价格单看到 所有价格当 然要经我方确认后方有效 21 We offer you our best prices at which we have done a lot business with other customers 我们向你们报最优惠价 按此价我们已与其他客户做了大批生意 22 Will you please tell us the specifications quantity and packing you want so that we can work out the offer ASAP 请告诉我们贵方对规格 数量及包装的要求 以便我方尽快制定出报价 23 This is the pricelist but it serves as a guide line only Is there anything you are particularly interested in 这是价格表 但只供参考 是否有你特别感兴趣的商品 第 4 页 共 15 页 24 Do you have specific request for packing Here are the samples of packing available now you may have a look 你们对包装有什么特别要求吗 这是我们目前用的包装样品 你可以看下 25 I wonder if you have found that our specifications meet your requirements I m sure the prices we submitted are competitive 不知道您认为我们的规格是否符合你的要求 我敢肯定我们的价格是非常有竞争力的 26 Heavy enquiries witness the quality of our products 大量询盘证明我们的产品质量过硬 27 We regret that the goods you inquire about are not available 很遗憾 你们所询货物目前无货 28 My offer was based on reasonable profit not on wild speculations 我的报价以合理利润为依据 不是漫天要价 29 Moreover we ve kept the price close to the costs of production 再说 这已经把价格压到生产费用的边缘了 30 Could you tell me which kind of payment terms you ll choose 能否告知你们将采用那种付款方式 31 Would you accept delivery spread over a period of time 不知你们能不能接受在一段时间内分批交货 三 三 询盘函电常用英语询盘函电常用英语 1 We think your offer is too high which is difficult for us to accept 我们认为你方的报价太高了 我方难以接受 2 Our offer is reasonable and realistic It comes in line with the prevailing market 我方的报价是合理的 现实的 符合当前市场的价格水平 3 If you insist on your price and refuse to make any concession there will be not much point in further discussion 如果你方坚持自己的价格 不作让步 我们没有必要再谈下去了 4 Let s have your counteroffer 请还个价 5 We make a counter offer to you of 150 per metric ton F O B London 我们还价为每公吨伦敦离岸价 150 美元 6 Your counteroffer is too low and we can t accept it 你方还价太低了 我方无法接受 7 It s absolutely out of the question for us to reduce our price to your level 我们不可能将价格降到你方所要求的那样低 第 5 页 共 15 页 8 We can t accept your offer unless the price is reduced by 5 除非你们减价 5 否则我们无法接受报盘 9 I m afraid I don t find your price competitive at all 我看你们的报价毫无任何竞争性 10 Still I think it unwise for either of us to insist on his own price 不过 我认为彼此都坚持自己的价格是不明智的 11 I ll respond to your counter offer by reducing our price by three dollars 我同意你们的还价 减价 3 元 12 If the price is higher than that we d rather call the whole deal off 如果价格比这还高 我们宁愿放弃这桩生意 13 Thank you for your inquiry 谢谢你们的询价 Words and Phrases inquire 询盘 询价 询购 to inquire about 对 询价 to make an inquiry 发出询盘 向 询价 inquirer 询价者 enquiry 询盘 inquiry sheet 询价单 specific inquiry 具体询盘 an occasional inquiry 偶尔询盘 to keep inquiry in mind 记住询盘 1 isbest May I have an idea of your prices 可以了解一下你们的价格吗 2 Can you give me an indication of price 你能给我一个估价吗 3 Please let us know your lowest possible prices for the relevant goods 请告知你们有关商品的最低价 4 If your prices are favorable I can place the order right away 如果你们的价格优惠 我们可以马上订货 5 When can I have your firm C I F prices Mr Li 李先生 什么时候能得到你们到岸价的实盘 6 We d rather have you quote us F O B prices 我们希望你们报离岸价格 7 Would you tell us your best prices C I F Humburg for the chairs 请告诉你方椅子到汉堡到岸价的最低价格 Words and Phrases 第 6 页 共 15 页 favorable 优惠的 firm price 实价 实盘 1 Will you please tell the quantity you require so as to enable us to sort out the offers 为了便于我方报价 可以告诉我们你们所要的数量吗 2 We d like to know what you can offer as well as your sales conditions 我们想了解你们能供应什么 以及你们的销售条件 3 How long does it usually take you to make delivery 你们通常要多久才能交货 4 Could you make prompt delivery 可以即期交货吗 5 Would you accept delivery spread over a period of time 不知你们能不能接受在一段时间里分批交货 6 Could you tell me which kind of payment terms you ll choose 能否告知你们将采用哪种付款方式 7 Will you please tell us the earliest possible date you can make shipment 你能否告知我们最早船期吗 8 Do you take special orders 你们接受特殊订货吗 9 Could you please send us a catalog of your rubber boots together with terms of payment 你能给我们寄来一份胶靴的目录 连同告诉我们付款方式吗 10 he inquired about the varieties specifications and price and so on and so forth 他询问了品种 花色和价格等情况 11 We have inquired of Manager Zhang about the varieties quality and price of tea 我们向张经理询问了茶叶的品种 质量 价格等问题 Words and Phrases sales conditions 销售条件 to make delivery 交货 to make prompt delivery 即期交货 payment terms 付款方式 special orders 特殊订货 四 四 1515 种商务英语电话的应答种商务英语电话的应答 第 7 页 共 15 页 情况 一 打电话的人找的是你自己 1 Is Daisy there Daisy 在吗 我就是 2 This is she 我就是 注 男的用 This is he 3 You re speaking talking to her 你正在跟她说话 注 男的用 You re speaking talking to him 4 This is Daisy 我就是 Daisy 5 That s me 我就是 情况 二 打电话的人要找的人不在 1 May I speak to Mr Gates 请问 Gates 先生在吗 2 He s not here right now 他现在不在这里 3 He s out 他出去了 4 He s in a meeting right now 他现在正在开会 5 You ve just missed him 你刚好错过他了 6 He s just stepped out 他刚好出去了 情况 三 打电话的人要找的人不在 问对方是否要留言 1 Can I talk to Mark 我可以跟 Mark 讲话吗 2 He s out on his lunch break right now Would you like to leave a message 他出去吃午饭了 你要留言吗 3 He s not available right now Can I take a message 他不在 我可以帮你传话吗 情况 四 打电话的人问他要找的人何时回来 1 Do you know when he will be back 你知道他什么时候会回来吗 2 I m sorry I don t know 抱歉 我不知道 第 8 页 共 15 页 3 I have no idea 我不知道 4 He should be back in 20 minutes 他应该二十分钟内会回来 情况 五 打电话的人问他要找的人在哪里 1 Do you have any idea where he is 你知道他在哪里吗 2 Sorry I don t know 抱歉 我不知道 3 He s at work right now Do you want his phone number 他现在在上班 你要不要他的电话号码 情况 六 打电话的人要找的人不在 愿意接受对方的留言 1 Can I leave a message 我可以留个话 2 Yes Go ahead please 可以 请继续 3 Of course Hold on for just a second so I can grab a pen and paper 当然 稍等一下让我拿个纸笔 4 Sure if you can excuse me for just a second Let me find a piece of paper to write it down 当然 如果你可以等我一下下 让我找张纸写下来 情况 七 接受对方留言时听不清楚 希望对方重复 1 When he comes back can you have him call me at 206 他回来后 能不能让他打 206 这个号码给我 2 Can you repeat again please 能不能请你再重复一次 3 Say Again please 再说一次好吗 4 Pardon 抱歉 请再说一次 5 Come again please 再说一次好吗 第 9 页 共 15 页 6 I m sorry 抱歉 请再说一次 情况 八 对方希望留话 怕听错了 不想接受对方的留言 1 May I leave a message 我能否留个话 2 You know what My English is not that great and I don t want to miss anything Would you mind calling back later I m sorry 你知道吗 我的英文不是非常好 我不想听错话 你介意稍后再打来吗 我很抱歉 3 If you don t mind could you please call back and leave a message on the answering machine My English is not very good 如果你不介意的话 能否请你再打一次 然后在录音机上留言 我的英文不是很好 情况 九 打电话的人要找的人是别人 请对方稍等 1 Is Brandon there Brandon 在吗 2 Yes he is One moment please 他在 请稍等 3 Hold please Hold on please 请稍等 4 Let me see if he s here Hang on O K 我看看他在不在 等一下 好吗 情况 十 对方打错电话 1 Can I speak to Alexander Walker 我可以和 Alexander Walker 说话吗 2 Alexander Walker I m sorry but there s nobody here by this name Alexander Walker 抱歉 这里没这个人 3 I m sorry I m afraid you ve got the wrong number 抱歉 恐怕你打错电话了 4 What number did you dial 你打几号 情况 十一 跟对方要求跟 打电话的人 刚刚已经通过话的人再讲话 第 10 页 共 15 页 1 Can you put Daisy back on I forgot to tell her something 你能否请 Daisy 再来听电话呢 我忘了跟她讲一件事 2 Sure I ll go get her 当然 我这就去叫她 情况 十二 电话没人接 或录音机 旁人 你 接电话的人 1 Is he there 他在吗 2 No one is there 没人在 3 Nobody answered 没人接 4 No I got the answering machine 没有 是录音机 情况 十三 电话打不通 5 Did it go through 电话 打通了吗 6 The line was busy 电话忙线 7 I got the busy signals 电话忙线 情况 十四 因自己忙等原因 请别人去接电话 甲 乙 1 Paul can you answer the phone I m busy Paul 你能不能去接电话 我在忙 2 Can you get it Paul My hands are tied Paul 你能不能去接电话 我现在不能接 3 Yes dear 是的 亲爱的 情况 十五 接到无人电话 就是打来了却不说话的那种 旁人 你 接电话的人 1 Who called 谁打来的 2 No one He hung up on me 没人 他把电话挂了 第 11 页 共 15 页 3 Wrong number I guess He hung up without saying a word 打错了 我想 他一句话也没说就把电话挂了 五 贸易价格术语五 贸易价格术语 trade term price term 价格术语 world international market price 国际市场价格 FOB free on board 离岸价 C F cost and freight 成本加运费价 CIF cost insurance and freight 到岸价 freight 运费 wharfage 码头费 landing charges 卸货费 customs duty 关税 port dues 港口税 import surcharge 进口附加税 import variable duties 进口差价税 commission 佣金 return commission 回佣 回扣 price including commission 含佣价 net price 净价 wholesale price 批发价 discount allowance 折扣 retail price 零售价 spot price 现货价格 current price 现行价格 时价 indicative price 参考价格 customs valuation 海关估价 price list 价目表 total value 总值 六 贸易保险术语六 贸易保险术语 All Risks 一切险 F P A Free from Particular Average 平安险 War Risk 战争险 F W R D Fresh Water Rain Damage 淡水雨淋险 Risk of Leakage 渗漏险 Risk of Odor 串味险 Risk of Rust 锈蚀险 Shortage Risk 短缺险 T P N D Theft Pilferage Non delivery 偷窃提货不着险 Strikes Risk 罢工险 W A W P A With Average or With Particular Average 水渍险 Risk of Intermixture and Contamination 混杂 玷污险 一 陶瓷专业名词 一 陶瓷专业名词 stoneware 粗瓷 dolomite 白云土 terracotta 红土 第 12 页 共 15 页 construction building material 建白材料 type of glaze matt 哑光 transparent 透明釉 opaque 不透明釉 pigmented 色釉 crackled 裂纹釉 pearlized 珍珠釉 under glazed 釉下彩 on glazed 釉上彩 relief emboss 浮雕 bisque firing 素烧 glost firing 釉烧 gild 镀金 decal 贴花 trinket box 首饰盒 silk screen printing 丝网 印 plain porcelain 素彩瓷 refractory china 高温陶瓷 kiln 窑 tunnel 隧道窑 stamping 印花 Ceramic Material 陶瓷原料 feldspar 长石 petunse petuntse petuntze 瓷泥 enamel paint enamel 瓷漆 lute 封泥 kaolin china clay 高岭土 silica SiO2 硅石 二氧化硅 cordierite 堇青石 andalusite 莫来石 红柱石 clay body 泥果 坯体 slip 泥釉 delft 代尔夫精陶 bone china 骨瓷 tin oxide 氧化锡 glaze 釉 raw material 原材料 steatite 皂石 块滑石 mica 云母 Types of Pottery 陶瓷类型 jasper 碧玉细炻器 thin china 薄胎瓷 faience 彩陶器 釉陶 mandarin porcelain 官瓷 lusterware 光瓷 basalt 黑色陶器 crackled porcelain 裂变瓷 crazed china 裂纹瓷 creamware 米色陶器 celadon 青瓷 Technology 工艺技术 intaglio 凹雕 majolica 锡釉陶 fine china 细瓷 hard porcelain 硬瓷 Jomon pottery 绳纹陶器 slipware 施釉陶器 stoneware 炻瓷 plain porcelain 素彩瓷 earthenware 陶 pottery 陶瓷 biscuit unglazed ware 无釉陶 陶瓷素烧坯 bule and white porcelain 青花瓷 display china 陈设瓷 摆设瓷 terra sigillata 赭色粘土陶器 terracotta terracotta red earthenware 赤陶 industrial ceramics 工业陶瓷 Te hua porcelain Dehua pottery 德化陶瓷 refractory china 高温陶瓷 light china 轻质瓷 轻瓷 household china table ware 日用 瓷 soft porcelain 软瓷 antiseptic pottery 杀菌陶瓷 art porcelain art and craft china art pottery artistic china 工艺瓷 美术瓷 艺 术瓷 瓷 porcelain china China 中国 来自 Chin 秦 在英文中 中国 和 瓷 同一 第 13 页 共 15 页 单词 lime calcium oxide CaO 石灰 生石灰 氧化钙 purple granulated purple sand terra cotta 紫砂 marking 标记 vitrify 玻璃化 turning 车削 casting 浇铸 sgraffito 拉毛 continuous kiln 连续窑 forming 成型 repousse 冲压 冲压花 technology 工艺技术 clay processing 瓷土加工 carving 雕刻 relief 浮雕 silicon oxygen bond 硅氧键 technique craft 技艺 intermittent kiln 间断窑 piercing 镂雕 镂空 igger 辘轳车 grinding 碾磨 chip 破裂 inlay 嵌入 incising 切刻 sieve 筛子 firing 烧制 ceramics 陶瓷科技 potter s wheel 陶轮 craze 细裂纹 property 性能 impressing 压印 transfer print 转印 pre processing 预加工 undercut 凸雕 底切 拉底 底部掏槽 jiggered piece 转模片 appliqu decal 贴花 嵌花 d cor decoration 装饰 viscosity stiffness 粘性 粘滞性 trailing 泥釉彩饰法 burnishing polishing 抛光 muffle 隔焰窑 Others 其它 speck 斑点 brick 砖 nonporous 不渗透的 opaque 不透明的 caddy 茶叶罐 monochrome 单色的 polychrome 多色的 high white Gaobai 高白 artware 工艺品 cloisonn 景泰蓝 porous 渗透的 insulator 绝缘子 archaeology 考古学 plastic 可塑的 rheology 流变学 glazed tile 琉璃瓦 model 模型 模特 mould 模子 heat proof 耐热 formula 配方 bonsai 盆栽 lacquer work 漆器 knob 圆块 雕球 瘤 ware 器皿 potter 陶工 tile 瓦 bronze work 青铜器 antropology 人类学 glazier 釉工 finger mark 手印 指印 tetrahedral 四面体 enamel 搪瓷 珐琅 sanitary ware 卫生洁具 temperature 温度 hardness 硬度 ceramic 陶瓷的 ceramist 陶瓷专家 陶瓷艺术家 translucence translucency translucent 半透明 demon s work kuei kung 鬼工 鬼爷神工 Jingdexhen Ching te chen 景德镇 第 14 页 共 15 页 life size terra cotta soldiers and horses in Ch