Unit 4(b3).doc

Unit4 If You Receive a ComplaintWarming upListening & Speaking【导学】【知识目标苑】重点短语(1) respond to oral complaints_(2) wait in line_(3) break down_(4) have a lot of trouble getting through to you_(5) put me through_(6) have problems with_(7) have a service contact_(8) cut out_(9) be unhappy about_(10) under warranty_(11) refund this TV_(12) makeacceptdelayreject a complaint_(13) change this TV for other things_(14) pay you back in cash_(15) make a funny noise_(16) complain about a newly bought coat_【导练】一、单项选择题：（ ） 1.Shes really pretty，isnt she? Her skin looks so baby smooth!Well，its just that she puts lots of makeup on her face. _A.Sometimes I wish I could be as beautiful as her.B.Actually，natural beauty comes from within.C.I cant believe she is still so pretty after giving birth to a baby!D.Fortunately，she has a good income.（ ）2.Are you finishing your task? _.We need no less than three hours more.A.Far from it B.Exactly C.Not a little D.No wonder（ ）3.The moon cake is really delicious.Can I have another piece? _A.You can. B.Behave yourself.C.Be my guest! D.Do it yourself.（ ）4.Look at the noisy kids!Havent you heard the saying“ _ ”?A.Theres plenty of fish in the seaB.All that glitters is not goldC.When the cat is away，the mice will playD.A bird in the hand is worth two in the bush（ ）5.The weathers always great here in Kunming，isnt it?Yeah _.But it seems changes have taken place recently.A.you are all right B.you are right C.all right D.thats OK（ ）6.The combination of Chinese culture and modern technologies will make the Beijing Olympics a special event. _.A.Good idea B.Thats all rightC.Its fun D.I couldnt agree more（ ）7.Measures must be taken to stop factories from wasting energy in course of production. _.The energy is becoming scarce day by day.A.All right B.Exactly C.Go ahead D.Well done（ ）8.Professor Lee，can I come to see you about my presentation this evening? _A.Yes，is 8 oclock convenient? B.No.Never mind.C.Oh.Thats my pleasure. D.Fine.It depends.（ ）9.Why! Wheres my mobile phone? Maybe I left it on the plane.My goodness! You _ things behind.A.havent left B.didnt leave C.had never left D.never leave（ ）10.Nancy，can you help me type this report，please? I have a lot of work to do.A.What for? B.Why me? C.Thats easy. D.Dont bother me.（ ）11.How shall we spend the weekend?If you _ a day trip to the coast，the pleasant seaside town of Brighton is only 20 miles away.Thats wonderful! Lets go there.A.will like taking B.will like to take C.feel like taking D.feel like to take（ ）12Will it snow any more? _.We have had enough this year.A.I hope so B.I hope not C.I think so D.I think not（ ）13.Now，where is my notebook? _! Well be late for the lecture.A.Come on B.Dont worry C.Take your time D.Take it easy（ ）14.I put him down as a welleducated man. _?I mean that he is a welleducated man.A.I beg your pardon B.Speak louder，will youC.Whats that D.Will you repeat word for word. （ ）15.Paul，coming to the pub? Whats that？Its a book. _! But you never read books.A.It doesnt matter B.I can see that C.Never mind D.You are right二、完形填空I grew up as the youngest of three girls in a small town outside Boston. My parents did their best to 16 everything we needed. It was a(n) 17 life, I seemed to have all I wanted: a lot of latest fashionable clothes and holiday vacations. At school some of my classmates envied me, 18 when came back from spring break（春假）. From the outside, I appeared to have it all, but inside I was losing something 19 to live a happy life, an active self-image (自我形象). When I looked at myself in the mirror I felt 20 and unhappy. Great clothes, dancing, singing, and piano lessons did not 21 the emptiness I felt inside myself. 22 my mom told me that I was a born artist; I had so little confidence that I didnt believe that it was true. Instead, I compared myself to others and always found myself losing something. 23 can take the place of an active self-image. Its something we cant fake (假装), even if we act as if we have one. It might be wonderful to have parents who 24 how to help me develop feeling of self-worth. My parents are really good people who 25 didnt know how. As a result, building self-worth has become my lifelong lesson. Today I understand that feeling good about myself is a lifelong process never to be rushed, only to be embraced (拥抱) with time.（ ）16.A.provide B.return C.search D.donate（ ）17.A.comfortable B.stressful C.unhappy D.frightened（ ）18.A.nearly B.recently C.hopefully D.especially（ ）19.A.secret B.important C.magical D.physical（ ）20.A.strange B.frightenedC.empty D.nervous（ ）21.A.cause B.show C.fill D.teach（ ）22.A.Until B.Whether C.Unless D.Although（ ）23.A.AnythingB.Nothing C.SomethingD.Everything（ ）24.A.describe B.know C.argue D.wonder （ ）25.A.simply B.luckily C.widely D.suddenly三、任务型阅读When you want to buy or rent a house, you expect not only the good quality of the house but also the nice neighbours who live near you. Almost everyone agrees that good neighbours can help each other. In my opinion, a good neighbour should be someone who respects your life, be ready to help you and care about the environment in the neighbourhood.First of all, it is very important for your neighbour to respect your life. Just imagine, if your neighbour is curious about you, especially your personal life and tries to know more about it by any way. How will you feel? What is more, he or she may also talk with others about your life. Do you want to live with him or her any more? The answer must be negative (否定的). You may move as soon as you can.Next, what you should consider is that a good neighbour is always willing to give you a hand when you are in trouble. For example, if you are not at home and someone suspect tries to open your door, your neighbour who sees it should call 110. It will help you to protect your property.Finally, a good neighbour should care about the environment. He or she should throw all the rubbish into dustbin and keep the place clean because a good environment can make people who live in it relaxed all the time.Title: 1 to be a good neighbourAlmost everyone agrees that it is 2 to live with some good neighbours.First of allYour neighbour should realize the 3 of respect your life. 64 When you need him or her, your neighbour is always willing to give you a hand.FinallyA good neighbour should care about the environment becauseliving in such a clean place is 65 .Unit4 If You Receive a Complaint Reading and writing 【导学】【知识目标苑】重点短语(1) much to my regret_(2) place a complaint against_(3) with the intention of_(4) badge number_(5) remove the dust from some bronze statues_(6) have a good look at_(7) in such an awkward situation_(8) either -or-_(9) turn a deaf ear to_(10) look into this matter_(11) look forward to hearing from you_(12) lay off_(13) do her duty in a polite manner_(14) keep silence_(15) take immediate measures to sort out the problem_(16) get scared_(17) aim at_(18) comply with rules_【导练】一、 单项选择题：（ ）1.Paul，coming to the pub? Whats that？Its a book. _! But you never read books.A.It doesnt matter B.I can see that C.Never mind D.You are right（ ）2.Whats wrong with the heater? _Write to them，and ask for your money back.A.Its on the way to send me. B.Its not on sale.C.Its not what was advertised. C.Its a new product.（ ）3.Um.Yes.Here it is，6372562.Well，actually,_ .There is no answer.A.Ive tried that number B.I havent found a public phone yetC.I forget that number D.I havent got it through（ ）4.Ive studied gardening as a hobby.Could I make some suggestions? .A.You will make it B.Go right ahead C.Dont mention it D.Take it easy（ ）5.Hello，John，Im sorry to tell you that Im too busy to go to the exhibition with you. _.The artist is said to be a very good one.A.Thats all right B.Thats too badC.Its a pity D.Its too disappointed（ ）6.How is everything，Ruth? _.A.Very well;thank you B.Not too badC.Im all right;thanks D.Not at all（ ）7.How about seeing a film this afternoon? _ I havent seen any for a year.A.No chance. B.Go ahead. C.Why not? D.My pleasure.（ ）8.Is it OK to go Dutch for this great dinner? _.A.Dont be nervous.Ill arrange B.No，you should go there firstC.Forget it.Its my treat today D.OK，its my turn to serve today（ ）9.Sorry，Ann.Im afraid that I cant go to the magic show by David Copper Field with you. _ Who knows when he will be back here next time?A.It doesnt matter. B.Do as you like.C.What a shame! D.Take it easy.（ ）10.Were you told to attend the meeting? I didnt see you anyway. _，but I had an accident on the way.A.I was going B.I would C.I should have D.Id like to（ ）11.Would you like to go out for a drink?Actually, _，if you dont mind.A.Id prefer not B.Id rather not C.I cant D.I dont want（ ）12.Thank you very much for helping me with my English. _.A.With pleasure B.Its a pleasureC.Thats very kind of you D.No thanks（ ）13.The government should think about the medical reform again and take measures to improve it. _.The medical services and efficiency are not good at the moment.A.Youre confusing me B.I cannot agree moreC.Thats all right D.Go ahead，please（ ）14.Id rather go to the Blue Moon Restaurant because I prefer soft music while eating. _ Loud music makes me tense.A.My pleasure. B.How so? C.At your service. D.Me too!（ ）15.You should be relieving me of the duty at 10 oclock，but hurry if _;Ill hang on till you arrive.A.youre not convenient B.it is inconvenientC.it is impossible D.youre possible三、任务型阅读There are many things you can do to improve your memory. Among them are many kinds of useful ways are well as taking special care of your health.It is important that you make yourself excited to make your memory more active. You can do this by doing some new activities and by changing your daily habits. Learning a new skill helps your brain（大脑）to develop. When trying to remember something, you should pay special attention to the most important things about it .Do not allow other thoughts to enter your mind because this will reduce your chances of making right memories.An excellent way to help memory is to connect information with pictures. Try to see the pictures in your mind. Taking notes and keeping a diary will also be helpful.Healthy food and plenty of vitamins are necessary for your memory to work well. Drinking a lot of water also helps keep your memory. You must allow your brain to have enough sleep and rest. When you are asleep, your brain stores memory. Not enough sleep can cause problems with storing information .And being tired will also stop you from being able to think clearly and well.In order to keep your mind on your work, you must be free from worry. Generally keeping fit and normal health checks are both important as well-not just for improving your memory.TitleHow to _ our MemoryMainWays*taking special care of your health*making yourself excited to make your memory more active by taking part in some new activities and changing your daily habits.*paying attention to the most important things, in order to add to your chances to _ right memories*connecting information with pictures*taking notes and _ diariesOther ways*eating healthy food and taking plenty of vitamins*drinking a lot of water*having _ _ sleep and rest四、阅读理解There are over 800 boarding (寄宿) schools in the UK with students from home and foreign countries. Boarding schools started hundreds of years ago in the country. But the earliest boarding schools were set up for white, rich boys only. Now both boys and girls can go to boarding schools from the age of 7 to 18.What to doIn the UK, boarding schools have three terms in a school year, with about 13 weeks in each term. Students study and live together. They cant go outside if they are not allowed to. In some schools, each student has his or her subject plan. Besides the usual classrooms and laboratories, the boarding schools have lots of other facilities for their students, including music rooms, boats, swimming pools, cinemas and theatres. Most boarding schools have a “light out” time. So when its time to go to bed, all the lights in the bedrooms are turned off. There are house-masters to take care of students all the time, especially after school hours.What to wearNearly all students at boarding schools wear a school uniform. Boys usually wear a shirt and a tie, and girls wear a white blouse, sometimes also a tie and a skirt. As students get older, the rules become less strict. _ In the UK, boarding schools provide students with delicious food. They can choose to have a full English breakfast or simply bread. They can also choose between a meal with no meat and another meal at lunch and dinner. And there is always self-service for salad (沙拉), other side dishes and a dessert. Students can also make themselves something to eat at any time in a kitchen, or drink tea or have a snack between meals. （ ）1. Which of the following is TRUE according to (根据) the passage?A. Only white children were allowed to attend the earliest boarding schools.B. Students in a boarding school are looked after only after school hours.C. As students get older, the rules about wearing school uniforms become stricter.D. Students can have different activities in a boarding school.（ ）2. Which is the best title for the last paragraph?A. What to eat B. When to eat C. Where to eat D. How to eat（ ）3. The underlined word facilities means _.A. 教师 B. 设施 C. 活动 D. 课程Unit4 If You Receive a ComplaintLanguage in use &Real life skills【导学】【知识目标苑】重点短语(1)ourlatest order _(2)for your reference_(3)give me a call_(4)have problems with_(5)be sorry about_(6)cope with_(7)should have done_(8)make customers feel different _(9)have negative effects _(10)in person_(11)present a smile _(12)without interruption _(13)feel comfortable with_(14)negotiate a fair compensation _(15)satisfy the customer_(16)complain about_(17)take notes _(18)acknowledge the problem_(19)offer to help_(20)in your opinion_【导练】一、 选择( )1.Lets go swimming，shall we? _.A.Its my pleasure B.It doesnt matterC.Yes，lets go D.I agree with you( )2.You look very nice in this dress. _.A.Thank youB.No，its quite ordinaryC.You are wrong.It is quite ugly，you knowD.Thank you，but I was not sure whether it suits me( ) 3.You must do as I told you. _ I dont?A.What if B.How come C.What about D.Only if( )4.I wonder whether the speaker has arrived. _，Ill check at the reception desk.A.I beg your pardon B.If youll excuse meC.Its still early D.Wait and see( )5.Did you remember to pay the telephone bill?The telephone bill? _A.That isnt due yet. B.Are you sure?C.My telephone is out of order. D.Please remember the amount.( )6.John，I cant play tennis at all.I wonder if you could teach me. _.Just name the day.A.Im glad B.Go ahead C.If you like it D.With pleasure( )7.How about going to the park this afternoon? _? Its a few months since I enjoyed myself in the park.A.Why B.What C.What for D.Why not( )8.How can we pass the time? There is half an hour before the concert begins. _.I will like whatever you want to do.A.All right B.Up to you C.It all depends D.Take your time( )9.Shall we run around the park or go for a bike ride? _.They are both good activities.A.Thats all right B.It makes no difference to meC.Yes，I like them very much D.Id prefer a bike ride( )10.After two weeks of tennis lessons，I think I finally managed to improve my backhand.Like my mom always says:“ _.”A.Pride goes before a fall B.Think twice before you leapC.It never rains but it pours D.Practice makes perfect( )11.You havent been to Linchuan，have you? _.And how I wish to go there again!A.Yes，I have B.Yes，I havent C.No，I have D.No，I havent( )12.Im sorry Im late again. _.A.You