投诉信Letter-of-complaintPPT课件

.,1,Unit4Earthquake,Writing,.,2,应用文写作,投诉信,(Letterofcomplaint),.,3,Dearmanager,IamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton,Ifounditdidntworkproperly.SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidnthelpmetosolvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.,佳作欣赏：,.,4,Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetinyourshop.Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidntseriouslythinkoftheinterestsofcustomers.Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply.AconsumerAngel,.,5,一.概念：投诉信也叫抱怨信。一般是当是人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。二.写作步骤：（1）体裁格式：应用文（书信）格式（2）主体时态：一般过去式（3）中心人称：第一人称（4）内容要点：,写作攻略,1.审题：要做到”四确定”,.,6,首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应该记住读信人不一定就是错误的责任人，他的合作对事情的最后解决有着非常重要的作用。主体段落：写明投诉的原因问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。结尾段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果我能，我将十分感激”这样的表达方式。还要注意做到公平公正。,.,7,投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方案应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。,2.语言注意点：,.,8,夺人眼球的首句：IamwritingtomakeacomplaintaboutOneannoyingaspectofyourserviceisIhavebeenpleasedwithyourservicesforyears,butnowIfeelverydisappointedIwouldliketodrawyourattentiontotheproblem/faultIamwritingtoinformyouthatIfindunsatisfactory,.,9,ItrustyouwilltakemycomplaintsseriouslyandIwouldliketogetthismattersettledbytheendofthismonthIcouldnotbemoresatisfiedifyoucankindlyIwouldappreciateitverymuchifyoucould,韵味无穷结尾句：,Dear_，Mynameis/Iam_.Iamwritingtoyoufor_.Firstly，_.Secondly,_.Thirdly,_.Therefore，Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Tobehonest/Honestlyspeaking，_.Therefore，Idorequire/hope_.Iwouldappreciateitverymuchifyoucould_.Thankyouforyourconsideration.Sincerelyyours，LiHua,写作模板,.,11,写作练习,假设你是李华，你对昨天乘坐的某次航班非常不满，理由如下：航空公司弄丢了你的一个包，包内有秘密文件；飞机晚点一个半小时；飞机上的食物很差；空姐的服务态度不好。请就此事给航空公司的经理写一封投诉信。注意：1.词数100左右。2.信的开头和结尾已给出，不计入总次数。,.,12,Dearmanager,MynameisLiHua.Iamapassengerofyourairline._Yourssincerely,LiHua,.,13,Dearmanager,MynameisLiHua,Iamapassengerofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.,.,14,Fourthly,Ihatetosaythis,butIthinktheattendants(服务员)ontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisisoneoftheworstexpe