e-learning的趋势与应用.ppt

2002/11/01,1,e-Learning的趨勢與應用,天马行空官方博客：,2002/11/01,2,學習型組織的重要,Nike公司成功轉型的範例70%的利潤由30%的知識工作者所創造,二十一世紀的文盲不是不能讀和寫的一群,而是不能學,無法拋棄傳統習慣和不願重新再學的人,天马行空官方博客：,2002/11/01,3,e-Learning崛起之原因,Internet的興起世代改變的週期知識爆炸的時代,需要終身學習,Internet帶來的是立足點平等的學習,2002/11/01,4,e化學習型組織之績效,time,Competence,high,low,傳統的學習組織,e化的學習組織,2002/11/01,5,差異形成之原因,學習的彈性學習的方便性成本降低50%時間的節省30-60%訓練成本節省,“ROIandMultimediaTraining”ResearchReport;www.brandon-,員工學習績效之評估及精進訓練的即時性知識之分享員工競爭正規曲線之移動經營價值鏈的加值,2002/11/01,6,e-Learning的新典範,過去式,2002/11/01,7,e-Learning的實質架構,課堂教學,線上教學,混程學習,e-Training只是e-Learning的一部分,eLearning:運用網際網路之技術提供多樣化之學習方案藉以提昇企業之知識及績效水平它的三個基本條件AnarchectureofsolutionNetworkabilityWeb-basedplatform,2002/11/01,8,e-Learning的策略架構,由上而下的推動,主管的支持,Taskforce,V.S.,沒有開始就絕對不會成功,2002/11/01,9,企業e-Learning之進展模式,e,e,e,e,2002/11/01,10,e-Learning在企業的應用範圍,e-Learningin人力資源管理訓練及補教知識管理業務及推廣學校教育客戶服務,2002/11/01,11,e-Learning的爭議性問題,e-Learning的學習效果？什麼是最適合e-Learning的課程？老師的地位是否被取代了？e-Learning取代c-Learning?,2002/11/01,12,c-Learning被認同的原因,五千年的學習習慣人類的學習本質是社交性的提供專心且不受干擾的學習環境受訓常被視為某種形式的獎勵學習需要帶點強迫性,在美國78.4%之企業訓練依然是實體教學The2000ASTDStateoftheIndustryReport,2002/11/01,13,e-Learning在學習領域的演進,2000Total:$11.3B,2005Total:$20.9B,Source:IDC,2001,InarecentvendorsurveyconductedbyIDC.RespondentsmentionedtheWebashavingabiggerimpactontheirbusinessesthananyotherfactor.TheefficienciesbroughtaboutbeelearningwillhelpdrivemostofthegrowthintheoverallITtrainingmarket,2002/11/01,14,e-Learning的進入障礙,e化的程度學習習慣的改變有系統的學習內容不足,更具親合力的工具完備的個人化輔導服務學習元件與標準的建立,2002/11/01,15,e-Learning在教會組織的幾個可能應用範圍,e-Learningin教育訓練教案分享知識性議題學習社群,2002/11/01,16,謝謝!討論開始,2002/11/01,17,討論議題,2002/11/01,18,概論與說明名詞定義經驗談傳統與現代的差異目前的應用優勢與迷思發展空間與未來趨勢其他重點議題下一年度之方向與目標,2002/11/01,19,十個建置時常犯的錯誤,沒有願景認為技術(Technology)與策略(Strategy)並重將教學平台認為是策略展開的中心過於重視系統建置而忽略了企業重心專注於建立一個線上的傳統訓練未能建立有效的認知與共識輕忽了執行單位及架構的重要性認為這是短期的工作忽略了現有的Weakness及threats無法有效管理改變,2002/11/01,20,推動e-Learning的瓶頸,華文學習內容極端不足學習內容與員工競爭力沒有直接相關企業知識無法累積分享無法快速整合產出學習的內容員工的學習績效無法有效衡量,2002/11/01,21,經營線上教學之心得與經驗,各環節的人才缺一不可IT技術更基本的CSF創意是各種工作上必備之能力組織彈性與知識管理的重要性完整的的學程設計及激勵措施適合學習者及課程深淺之學習模式培植及累積稱職的線上師資和知識提供者個人化的加值服務速度是關鍵彈性的服務機制穩定及使用介面容易的系統功能提高學員滿意度，減少衍生的客戶服務人力。,教學績效,服務品質,經營人才,2002/11/01,22,教學之迷思,傳統教學消失中？網路自學不盡理想？,混合式教學模式因應產生,2002/11/01,23,eLearning全球市場,Source:IDC2001,Unit:US$B,2002/11/01,24,eLearning的市場及趨勢e-Learning之推動與建置eLearning在企業的應用案例,簡報大綱,2002/11/01,25,eLearning的市場及趨勢,2002/11/01,26,價值鏈的eLearning應用,Procure,Move/Distribute,Design/Develop/Manufacture,Promote/Sell,Fulfill,Support,Supplier,Customer,SupportProcesses(Finance,HR,-),SCM,CRM,ERP,貓,AutoDesk,2002/11/01,27,eLearningin知識管理,CISCO案例,2002/11/01,28,eLearningin知識管理,“By2003,atleast60%oforganizationswillhaveconvergede-learningandknowledgemanagementprograms.”GartnerGroup,2000,“TheThreeE-LearningRulesThatWillBuryTraining”Theapproachtointegrateknowledgemanagementandlearningis“oneofthemostexcitingaspectsoftheemergingeLearningspace”ThomasWeiselPartners,LLC,January2000CorporateeLearningReport,2002/11/01,29,HOW?,Re-engineeringKnowledgeFlow.EmbeddedKnowledgeintotools.ReorganizingKnowledgebyTech.SharingKnowledgethru.WebService.,Collect,Store,Purify,Distribute,Share,2002/11/01,30,RIO的五種形式(CISCO案例),概念Concept事實Fact程序Procedure流程Process原則Principle,2002/11/01,31,EmbeddedKnowledgeintotools-RIORLO架構,學習元件RLO（ReusableLearningObject）資訊元件RIO（ReusableInformationObject）學習元件（RLO）由資訊元件（RIO）組成,2002/11/01,32,LearningObjectUtilization,結構與潤飾,學習元件知識庫,2002/11/01,33,eLearningin人力資源,McDonaldsFiveYearsDeploymentScenario,2002/11/01,34,McDonaldsBusinessSituation,29,000restaurants120countries28languages1.5millionemployeeswitha100%+turnoverrateMajorgrowthplans,2002/11/01,35,WhatDrivesLearningatMcDonalds,TurnoverGrowthNewproductNewprocessandtechnologyProductintegrityandsafetyCareerdevelopment(promotefromwithin)DeployingbestpracticesOftenfirstemployerMarketsrangeismature-growth-new,2002/11/01,36,eLearningStrategyPlanningandTimeline,10/2000,11/00,03/01,02/01,01/01,12/00,eLearningVisionandStrategicApproach,eLearningSystemArchitectureAndHigh-levelRequirements,eLearningProjectProposal,ImplementationPlan,Implementation,2002/11/01,37,e-LearningVisionandStrategicApproache-LearningVisione-LearningStrategicApproachHigh-LevelSystemsArchitecture,Opportunity/BusinessAssessmentBusinessEnvironmentDataFindingsandConclusionsRelatingtoe-LearningOpportunitieswithinMcDonalds,ScopingProjectPlanProjectOrganizationProjectSchedule,DeliverablesforeachPhase,2002/11/01,38,e-LearningSystemArchitectureandHighLevelRequirementsTechnologyArchitectureContentArchitectureOrganizationStructures,ProcessesandStaffingRequirements,e-LearningBusinessCaseLoadForecastResourcesRequirementsForecastCostBenefitAnalysis,ImplementationPlanImplementationWorkPlanandAccountabilitiesImplementationMilestone/TimelineImplementationBudget,2002/11/01,39,ProjectOrganization,Sponsors-VPLearningandVPGlobalRestaurantOperationsSteeringTeam-ExecutiveLeadershipWorkingTeam-WWTL&D,GlobalTrainingrepresentatives,ISandHRrepresentativesDesignTeam-WWTL&DwithConsultantsExpertReviewers-BrandonHallandElliottMasie,2002/11/01,40,FourgeographicgroupsNorthAmericaLatinAmericaAsia/PacificEuropeNomorethan50restaurantsforpilots,PilotScope,FourlanguagesEnglishSpanishChinesePortuguese,2002/11/01,41,PilotContentComponents,CrewHospitality/BeginningandAdvancedServiceFoodSafetyLotandLobbyRestaurantManagerAreaManagementToolssuchasFoodSafetyDailyChecklist/PQRGTrainingtrackingsystemMid-managersPurchaseoff-the-shelflearningmodulesToolssuchasRestaurantVisitationReport(RVR),(modulesselectedforglobalapplicability),2002/11/01,42,Pilot要找出的答案,Development,translation,customizationprocessMid-management,IS&HRcapabilitiesneededtoimplementatrestaurantlevelLearnerandrestaurantadaptabilityValueoflearningmanagementtoolsPotentialimpactonemployeeandcustomersatisfactionScalabilityforfullimplementationTechnologyplatformrequirements,2002/11/01,43,FebruaryMarchAprilJulyAugustSeptemberOctober,LeadershipstatusreportsScreenCountriesTeamsFormed,Gatewayinplace,ModulesselectedVendorsidentified,BeginContentConversion,AlphaversionreadyfortranslationConnectivitytested,TranslationoccursUserplatformsinstalledandtested,BaselineMeasurescompletedPilotsBegun,MarchAprilMay,2001,2002,PilotsCompleted,Evaluationscompleted,Businesscaseprepared,MajorMilestones,2002/11/01,44,eLearningin訓練與補教,巨匠電腦TwoYearsImplementation,MarchJuneSeptemberDecemberMarchJune,2001,2002,規劃經營模式選擇合作夥伴,ContentTemplate開發EC機制之設計及開發平台之採購及維護,以輔助教學之方式,進行Pilot階段,正式上線,2002/11/01,45,eLearningin業務及推廣,中華汽車案例,2002/11/01,46,eLearningin學校教育,GeorgeLucasEducationalFoundation,2002/11/01,47,eLearningin客戶服務,Autodesk,2002/11/01,48,Autodesk,如何讓全世界的使用者提昇運用各種軟體之績效.除了服務目前世界各地訓練中心之客戶外,更需針對無法參與傳統教室課程之客戶.針對愈來愈短的產品上市週期,如何解決客戶服務問題.(從兩年到六個星期),BusinessIssues,建置一個提供多人使用且符合不同需求的學習環境.配合產品之生命週期建立快速產生學習內容之機制.,Experiments,2002/11/01,49,預定目標,ItisimportantnottodiscountanydeliveryConstantlylookathowyoubringthemalltogether.Blendedsolution:notonlyabouttrainingdeliverybutaboutintegratingworkingandlearning-learningaspartoftheworklife.,2002/11/01,50,Autodesk案例結論,關鍵考量因素：Typeofcontent:Procedural,Conceptual,PracticeLearnersneeds:smallmodule,asynchronousAccesstotechnology:asingleormultipledeliveryoptions.,建置內容管理系統:開發小模組的學習物件，以利編輯、再製，及重覆使用採用混合式的教學模式自學式CD-ROM線上web-learning(liveandself-paced),2002/11/01,51,2002年美國eLearning趨勢預測,Standard:SCORMBusinesssolutionsNewinstructionaldesignCustomersatisfactionmattersVendorconsolidationGlobalenterprise-wideWirelessHumancapitalmanagement,Source：OnlineLearning2001,10/2001,2002/11/01,52,2002年台灣e-Learning趨勢預測,政府推動兩兆雙星國家型計劃積極協助e-Learning及Content產業e-Learning的交易將由純軟體的買賣轉為專業的整體服務遵循國際標準（SCORM/AICC）但缺乏實際的驗證本土化e-Learning模式逐步形成,除了解決訓練上的問題降低訓練整體成本企業更將要求能夠積極提升整體附加價值教育訓練機構以及大型媒體企業,積極轉進學習產業,2002/11/01,53,eLearning平台架構的演化,Source:WRHambrecht+Co,2002/11/01,54,平台架構演化的另一個版本,TodayAutomatedcoursecatalogsRegistrationcapabilitiesClassroomresourcemanagementLearnerhomepagesLinkstoe-learningcoursesSkillsinventories(most)e-MarketplacesforlearningCustomimplementationorASPmodelsBasicreporting,Emerging(within12-18months)HighdegreeofconfigurabilityWorkflowcustomization,integrationwithotherHRprocessesLinkswithknowledgemanagement,corporateportalsPracticaldata/learningobjectstandardsEfficientcontentcreation,managementConnectorsforERP/HRMSintegrationIntegratedskills/performancemanagement,careerdevelopmentAdvancedROImetrics,analyticsOutsourcing,Source:on-linelearning2002,09/02,2002/11/01,55,平台架構演化的另一個版本,Emerging(within12-18months)HighdegreeofconfigurabilityWorkflowcustomizatio